Experience Investigators by 360Connext

MARCH 16, 2015

Jeannie will be leading a roundtable discussion about understanding microinteractions and how they can lead to increased loyalty, brand advocacy, and an overall improved customer experience. . More special events this month: Customer Experience Summit Chicago. March 17th & 18th. Get in touch to book Jeannie today! . Your Name *.

Events 223

Events Customer Experience Webinar Telecommunications 223

Think Customers

JULY 29, 2022

Customer intent is defined as the reason or purpose behind a customer’s actions or behavior towards a brand. What the company found was that refund and replacement inquiries were most common among industries such as retail, public sector, automotive, and manufacturing.

Apparel 59

Apparel Automotive Tourism Fashion 59

Alida

OCTOBER 13, 2016

At the 2016 Customer Intelligence Summit , two innovative brands shared how they’re taking advantage of this trend. Build thought leadership and brand awareness. Its insight community, the Kelley Blue Book Blue Ribbon Panel, helps the company gather long-term consumer data from over 11,000 automotive owners and shoppers.

Marketing 235

Marketing Feedback E Commerce Advertising 235

C Space

JULY 2, 2020

The Brand Move Roundup – July 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Airlines Social Media 52

Customer Bliss

DECEMBER 26, 2018

Many point to the automotive industry as the beginning of this survey score culture. One of the first verticals to stack rank brands by survey score, automakers started sending out surveys to car owners and asking how dealers did with sales or service. And then the begging began. When did, “Would you give me a 10?”

Chief Customer Officer 203

Chief Customer Officer Automotive Airlines Hospitality 203

Customer Bliss

AUGUST 23, 2016

He’s had leadership roles at New York Life, the Disney Institute, and Greystone and Company. Prior to joining Greystone, Darryl was The Walt Disney Company’s lead consultant assigned to the Disney Institute/McKinsey & Company co-branded joint venture, specializing in customer experience and cultural transformations.

Chief Customer Officer 0

Chief Customer Officer Culture Leadership Insurance 0

TechSee

JANUARY 25, 2023

His teams completed millions of in-home appointments each year for DISH TV, installing smart home, home theater, and home appliance products for many national brands. link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001.

2023 41

2023 Management Automotive Leadership 41

Strativity

AUGUST 19, 2014

Join Automotive Management Services, Inc. In her role as Director Operations at Automotive Management Service, Inc. AMSI), Mrs. Riazzi is responsible for the implementation of standards set forth by the manufacturer to provide the highest customer service experience within each brand. Hackensack, NJ (PRWEB) August 19, 2014.

Sales 40

Sales Engagement Automotive Brands 40

BirdEye

AUGUST 28, 2020

For example, a customer may come to an automotive dealership expecting a certain price range and minimum miles per gallon. Digital expectations relate to the interactions that customers have with your brand online. A consistent experience means customers will know what they can get from your brand, no matter which location they go to.

Customer Expectations 98

Customer Expectations Omnichannel Automotive Culture 98

Maz Iqbal

NOVEMBER 11, 2014

Take a look at just about any high profile B2C brand. For me, several automotive brands come to mind immediately. Filed under: Case Studies , Customer Experience , Leadership / Change / Transformation Tagged: customer experience , customer experience innovation , customer experience paths , innovation , leadership.

Travel 107

Travel Customer Experience Leadership Innovation 107

Michelli Experience

MAY 16, 2017

Let me give you a few examples of seemingly essential transformations: Large Retail Chains – Despite a myriad of tactical interventions, retail decline continues with brands like Kohl’s, Macy’s and JCPenney reporting a continued slide in first quarter earnings. Banks have three to five years at most to become digitally proficient.

Automotive 45

Automotive Banking 2010 Retail 45

Qualtrics

SEPTEMBER 15, 2020

In this podcast, she shares best practices for how brands can adapt their digital CX programs to meet the evolving needs of today's digital-first consumer. How are brands responding to these shifts? Some [brands] are really hitting the nail on the head in certain areas and others are having a lot more of a challenge. It’s a mix.

Brands 26

Brands Healthcare Innovation Consulting 26

Michelli Experience

JANUARY 24, 2017

Rather than treating female customers in stereotypical condescending or patronizing ways, Patrice established a business value proposition where women are informed and empowered in their knowledge of automotive needs and in their understanding of the solutions necessary to meet those needs. Swimming in a Blue Ocean”. In 2005, W.

2005 111

2005 Customer Centricity Automotive Social Media 111

C Space

MARCH 20, 2019

Account Director and Automotive Lead at C Space. Ben Moncrieffe is a C Space Account Director and Automotive Lead, EMEA. The Lifestyle Experience Thirty years ago, the brand was advertising. Since the days of the dial-up modem, she has been building communities, companies, and brands “with soul.” Ben Moncrieffe.

Apparel 45

Apparel Automotive Hotels Hospitality 45

CSM Magazine

JULY 3, 2017

These results provide a sound basis for further investigation within businesses, as enthusiastic customers are indispensable ambassadors for any brand. Since then he has covered key leadership roles at Moonriver Group, Arvato Loyalty, where he was CEO, Caddyshack Marketing, Go Response, and most recently, Yonder Digital Group.

Social Media 81

Social Media Automotive Customer Service Representative 2017 81

CX Journey

DECEMBER 8, 2015

I’m honored to provide a guest blog, in keeping with her thought leadership on these important topics. According to Forrester Research, 92% of leadership teams face this challenge, and thus place customer experience improvement among their top strategic priorities.

Automotive 37

Automotive Customer Journey Mapping Customer Centricity Leadership 37

Beyond Philosophy

APRIL 6, 2016

CMC Thought Leadership Principal, Beyond Philosophy. We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. Michael Lowenstein, Ph.D.,

Wireless 94

Wireless Loyalty Programs Automotive Consulting 94

Peter Lavers

NOVEMBER 16, 2017

The automotive sector, for example, is in an unprecedented period of market and legislation-driven disruption in its brands, products, markets, fuels, financing, taxation / charging – and channels & media. I couldn’t find an estimate but I’m guessing that it’s thousands of miles of shelving! Yes, there is!

Multi-Channel 73

Multi-Channel Omnichannel 2025 Customer Centricity 73

Qualtrics

FEBRUARY 18, 2020

Check out our guide to the must-see sessions at this year’s X4 for market researchers from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event. World-class thought leadership. Hear from breakthrough brands. What’s new in XM?

2020 29

2020 Marketing Government Leadership 29

Michelli Experience

JANUARY 3, 2018

While working with Steve Cannon, then CEO of Mercedes-Benz USA, I saw the power of declaring a manageable set of transformational leadership objectives – one of which involved being a world-class customer experience provider (not just best in automotive but best across all businesses who interact directly with customers).

2018 45

2018 Consulting Automotive 2017 45

Natalie Petouhof

MAY 27, 2016

Customer Experience IOT in the Automotive Industry-Upcoming. **. . Customer Experience IOT in the Automotive Industry-Upcoming. **. Case Study: Elaine Turner® Brand and Oracle Commerce, Marketing and Customer Service-Upcoming. • The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming.

Social Media 40

Social Media E-support E Commerce ROI 40

Michelli Experience

JANUARY 3, 2018

While working with Steve Cannon, then CEO of Mercedes-Benz USA, I saw the power of declaring a manageable set of transformational leadership objectives – one of which involved being a world-class customer experience provider (not just best in automotive but best across all businesses who interact directly with customers).

2018 40

2018 Consulting Automotive 2017 40

Beyond Philosophy

APRIL 6, 2016

CMC Thought Leadership Principal, Beyond Philosophy. We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. Michael Lowenstein, Ph.D.,

Wireless 60

Wireless Loyalty Programs Automotive Consulting 60

Smith+co CX

FEBRUARY 9, 2018

There are lessons in the Etihad Stadium for all brands that are looking to stand out and become memorable. Is the brand adding value in a way that sums up the brand purpose? Creating a brand experience in this way creates ‘fandom’ and brand loyalty for the long term. What can they smell? Remember Nokia?

Automotive 28

Automotive Entertainment Sports Banking 28

Qualtrics

FEBRUARY 18, 2020

There’s everything from breakthrough brands to world-class thought leadership. You’ll find it all at X4 - stories from the brands using XM to deliver breakthrough products , thought leadership from the best in the business, and an inside look at the tech helping organizations turn products into obsessions.

2020 29

2020 Leadership Events Automotive 29

West Monroe

APRIL 19, 2022

This article was originally featured in the April/May 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Brand owners must take the initiative. Automotive manufacturing has had full supply chain visibility for several decades.

2022 52

2022 Leadership Technology Automotive 52

Forrester's Customer Insights

MAY 13, 2023

The Volkswagen Group bet big on a new software division called Cariad, committing billions to building the software meant to power in-car experiences for Audi, Porsche, VW and other group brands. A ‘structural and personnel realignment’ sees new leadership for Cariad […]

2022 26

2022 Leadership Brands Automotive 26

Qualtrics

FEBRUARY 17, 2020

Hear inspirational stories and thought leadership that will give you plenty to take back to your organization. World-class thought leadership. Hear from breakthrough brands. Take your EX program to a new level with world-class thought leadership. Dave Dequeljoe, Head of Leadership Development, Qualtrics.

Employee Experience 29

Employee Experience 2020 Leadership Events 29

Peter Lavers

JULY 17, 2017

It’s often their peers & networks that they choose to trust more than brand & marketing messages. This has been exacerbated by high-profile scandals in several sectors, principally financial services, automotive and retail. Customer empowerment means that people now decide for themselves who to trust and via which medium.

Customer Experience Management 72

Customer Experience Management Customer Experience Management Customer Centricity 72

Michelli Experience

SEPTEMBER 26, 2017

From my worldview, responsiveness is a make or break differentiator in all business arenas including retail, banking, online sales, air travel, and automotive. This keeps customers happy and keeps them evangelizing the brand, resulting in high customer satisfaction numbers. 24 Minutes from Tesla. The Payoff. Would Buy Again.

Consulting 45

Consulting Automotive Retail 2016 45

C Space

JUNE 2, 2020

The Brand Move Roundup – June 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. It’s a steady move forward.”

2020 52

2020 Brands E Commerce Travel 52

Natalie Petouhof

JUNE 17, 2016

The electric vehicle is equipped with some of the world’s most advanced vehicle technology, including IBM Watson Internet of Things (IoT) for Automotive. ” Having worked in the automotive industry in Detroit, it’s exciting to see new develops like this. What’s the Big Innovation? The Future is here.

Automotive 40

Automotive Transportation Entertainment Innovation 40

COPC

JUNE 4, 2020

I have always been a fan of authentic leadership and in times like this it is wonderful to see this being practiced and demonstrated in so many ways. At TDCX, we continue to build and innovate and teach our leaders through online platforms and media which we are building in-house to prepare leadership for tomorrow. About TDCX.

Contact Center 55

Contact Center E Commerce 2020 E-support 55

Avaya

AUGUST 12, 2016

We wanted to partner with companies that are known brands in China, that had established and growing market share. We had a leg to stand on and were confident that our credibility, longevity, commitment to innovation and leadership status would be valued. Do it right the first time was the guiding principle.

E Commerce 40

E Commerce Innovation Automotive 2016 40

C Space

SEPTEMBER 17, 2020

The Brand Move Roundup – September 17, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. BRAND MOVE ROUNDUP ARCHIVE. Brand Move Roundup – September 16, 2020.

2020 40

2020 Brands Sports Retail 40

C Space

JUNE 1, 2020

The Brand Move Roundup – June 1, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Others, though, are scaling back their usual spend.

2020 52

2020 Brands 2008 Multi-Channel 52

BirdEye

OCTOBER 31, 2023

Reputation management is the process of shaping public perceptions of a brand. It’s about fostering positive brand awareness, growing favorable public sentiment, and addressing any negative impressions. and alerts to stay on top of brand reputation. Let’s explore these in brief.

Management 109

Management Social Media Multi-Channel Feedback 109