ShepHyken

OCTOBER 19, 2018

This week we feature an article by Lindsay Tjepkema who shares how people are using AI strategies and the impact they are having on the world of CX. – Shep Hyken. Introduction: AI in CX. _. I wanted to go beyond just regurgitating facts, figures, and formulas that you can find scattered about the web about how AI is impacting CX.

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Blog E Commerce Customer Service E-support 110

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms.

Customer Service 76

Customer Service Multi-Channel Omnichannel Social Media 76

TechSee

JULY 17, 2023

Service leaders are increasingly looking towards AI to stay ahead, or even just to stay afloat. In this blog post, we will explore the five key obstacles service leaders face when integrating LLMs and offer practical advice on overcoming them. To train the LLM, you must upload various knowledge assets (e.g.,

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Document Interaction Presentation Customer Centricity 109

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization.

Customer Experience 116

Customer Experience Customer Journey Insights Technology 116

ShepHyken

AUGUST 31, 2018

This week we feature an article by Yura Filimonov who shares some of the many ways we can use AI to provide customer support. – Shep Hyken. The hype around AI is high, but it may seem unclear to businesses, whether they’ll benefit from it themselves. In fact, LG pledged to include AI in every home appliance they make.

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Blog Social Media Insurance Contact Center 74

Comm100

MAY 23, 2023

This blog will help you on your way, providing the top automated customer service examples that can be used across industries. The tech is often powered by AI (artificial intelligence) and machine learning algorithms that can mimic human interaction by understanding and responding to customer queries.

Customer Service 74

Customer Service 2023 Reference Customers 74

Comm100

MARCH 6, 2024

This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. While this isn’t strictly a live chat advantage, and more of a chatbot advantage, live chat serves as the essential base to this benefit. The advantages of live chat 1.

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Customer Service Representative Customer Service Communication Customer Service Strategies 94

ShepHyken

JANUARY 18, 2019

The proliferation of AI and automation into our work and personal lives means that the nature of work is changing. You also find that a large percentage of interactions deal with simple copy and pastes from your knowledge base. The post Guest Blog: Are You Setting the Right Customer Experience Goals?

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Blog Customer Experience Contact Center Airlines 93

ShepHyken

MARCH 9, 2018

Next, a company should offer a knowledge base or access to frequently asked questions. There will also be cases where chatbots and automated knowledge bases will not have the relevant answer and someone will need to step in to further the inquiry. Sources: [link].

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2018 Blog Customer Service 2017 75

Bold360

APRIL 1, 2020

Knowledge is power, especially during the COVID-19 pandemic when both individuals and organizations alike are struggling with uncertainty. When knowledge is stuck in silos, available for the few and shared by the few, your company has a continuity problem. Centralize and Scale Your Knowledge Base.

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Call Center Management Social Media Contact Center 95

TechSee

JUNE 10, 2021

This blog challenges that status quo. These senior technicians have a massive amount of knowledge and expertise that can be passed on to the next generation of workers. However, these senior technicians are not skilled trainers, and junior technicians find them difficult to follow using only voice-based instructions.

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Innovation 2025 Transportation Consumers 207

Team Support

JANUARY 22, 2024

In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. Responses to Common Issues Connecting customer chat to a knowledge base allows for the swift retrieval and dispatch of solutions to common or known issues.

Customer Service 59

Customer Service Exceptional Customer Service B2B Demo 59

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Follow on LinkedIn. Follow on LinedIn. Follow on LinkedIn.

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Customer Service Contact Center 2022 Magazine 251

Comm100

DECEMBER 18, 2023

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much conversation around it, how many people really understand how Generative AI works? What is Generative AI? How Does Generative AI Work?

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Reference Technology Customer Satisfaction Presentation 52

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., 24/7 availability with accurate chatbots The integration of chatbots powered by artificial intelligence (AI) can provide 24/7 assistance to citizens. This in turn helps to build public trust in government, as shown by Global Affairs Canada.

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Government Communication Social Media 2022 78

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

Customer Success 98

Customer Success Blog Customers Feedback 98

SaleMove

AUGUST 20, 2020

With the expansion of self-service and the introduction of AI, the scope of the playbook needs to expand. Knowledge Managers. The most common elements of the playbook in the contact center today are the script and the knowledge base , which may be built and maintained by supervisors or by special knowledge managers.

Contact Center 90

Contact Center Virtual Agent Sports Insights 90

Comm100

AUGUST 8, 2022

Enter AI chatbots – ever-improving tech that lets organizations automate conservations and meet the modern demands of fast, 24/7 support. These bots are “trained” from existing reference materials like a knowledge base or FAQ bank. With AI bot technologies comes opportunity for improved agent service. Types of chatbots.

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Customer Service Social Media Books Return on Investment 81

Lumoa

DECEMBER 19, 2023

The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Around 30% of IT professionals worldwide have reported that their organizations are witnessing time-saving benefits thanks to implementing new AI and automation software.

Social Media 83

Social Media Feedback Banking Automotive 83

Calabrio

NOVEMBER 25, 2020

Contact centers are increasingly focused now on unique and often customer-specific challenges that require a knowledgeable and skilled agent. Artificial Intelligence (AI), in particular, is bringing great improvements to the contact center. In the next blog, we’ll discuss how to make those roles more strategic.

Contact Center 52

Contact Center Blog Banking Competitive Advantage 52

Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service.

Omnichannel 53

Omnichannel Social Media Customer Satisfaction Culture 53

BirdEye

JULY 7, 2023

However, this is only possible with the aid of an AI chatbot that retrieves the right information from your company’s knowledge base. In this blog post, we’ll take a deep dive into how a customer service chatbot can elevate your customer support activities, what drawbacks it may have, and share real-life success stories.

Customer Service 96

Customer Service Social Media Banking 2008 96

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation.

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Customer Service Technology Interaction Customers 77

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. We’ve featured posts of many great content writers and shared tons of knowledge with you. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog.

2018 59

2018 Blog B2B 2014 59

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

Customer Success 75

Customer Success Blog Customers Feedback 75

Kustomer

SEPTEMBER 12, 2023

From AI-enhanced selfies on social media, to the 2023 launch of ChatGPT (and even a 2-minute, satirically acclaimed text-to-video remake of “The Lord of the Rings ”) — generative AI in particular seems to be the internet’s shiny new toy. What is Generative AI? All of a sudden, the term ”artificial intelligence” is everywhere.

Social Media 52

Social Media 2023 Consumers Demo 52

Optimove

NOVEMBER 7, 2023

As your customers, marketing, and technology evolves, so too does Optimove’s AI. From building innovative Predictive Models back in 2012, to the recent launch of our AI Copy Assistant, and everything in between – AI has always been at the core of Optimove. Now we welcome the new incarnation of Optimove’s AI with OptiGenie.

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Marketing Multi-Channel 2012 Customer Journey 83

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. – Product Expertise: Ensuring your team possesses in-depth knowledge of your products or services is another critical strategy.

Customer Satisfaction 93

Customer Satisfaction Feedback Interaction Insights 93

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. AI video editing tools are increasingly necessary as the demand for high-quality video content grows.

Social Media 98

Social Media E-support Entertainment Call Center 98

Kayako

MAY 13, 2022

Three different channels for self-service that are critical for the customer service eco-system: Help Center: a knowledge base where customers can search and find answers to questions and learn how to solve their issues, like updating an account or reviewing return policies. Blog posts. White papers. User guides. How-to guides.

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White Paper E Commerce E-support Customer Satisfaction 110

BirdEye

SEPTEMBER 15, 2023

Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Table of contents What is AI in sales? Why do we need AI in sales?

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Sales 2023 Demo Social Media 110

Optimove

DECEMBER 5, 2023

Take your customer segmentation to the next level with our advanced guide Download Now Generative AI has transformed marketing, with 90% of commercial leaders expecting to utilize Gen AI solutions “often” over the next two years according to ( McKinsey & Company ). Enter OptiGenie Generative AI Insights.

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Marketing Download 2022 Insights 59

ShepHyken

JUNE 30, 2017

If we define AI, it is the science behind technologies that has the ability to act like human beings based on the data captured which might include behaviour pattern of the different set of audience, huge knowledge pool, and the competence to solve different problems.

Government 88

Government Technology Blog 2017 88

Comm100

DECEMBER 8, 2020

They are AI-trained to understand variation and can provide answers to more intricate questions. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! To get more information, they will need to click a lot of ‘more info’ buttons or read blog posts. Get Comm100 Free. Comm100 Free.

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

TechSee

JUNE 25, 2019

Artificial intelligence (AI) – the science that deals with the creation of human-like learning and reasoning capabilities – has been catapulted into the spotlight in recent years. It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers.

Technology 122

Technology Customer Service Contact Center Call Center 122

Upstream Works

NOVEMBER 30, 2022

Cloud-based platforms provide new capabilities, but the benefits can only be fully realized when focusing on particular problem sets. What’s really needed is artificial intelligence (AI) capabilities that are built around these use cases. However, CCaaS isn’t the complete answer and will not guarantee success.

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Contact Center Customer Experience 2023 Customers 78

Lumoa

NOVEMBER 17, 2022

In This Article: Customer Experience in E-commerce Trend Predictions for 2023 Offering a Personalized Experience Improving Customer Relationships with AI Chatbot Customer Support Data Collection Customer Satisfaction Analysis Training Employees to Improve CX Providing Quality CX During Consumer Inflation Key Takeaways. Data Collection.

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E Commerce 2023 E-support Customer Experience 83