Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Connections 62

Connections Chief Customer Officer Customer Relationships Customer Relationship Management 62

ShepHyken

OCTOBER 11, 2019

Unfortunately, many senior leaders, managers, and frontline team members don’t understand that every business is a people business. As a reader of Shep’s blog, I’ll assume you know you’re in the people business. This type of effort likely has placed you on a challenging yet rewarding journey toward customer experience excellence.

Blog 97

Blog Technology 2008 Customer Experience 97

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

Feedback 98

Feedback Customer Success Customers Metrics 98

TechSee

AUGUST 14, 2023

Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. and the United Nations.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

CX Accelerator

NOVEMBER 11, 2022

Project/Program Management. Change Management. PROJECT/PROGRAM MANAGEMENT When it comes time to turn your CX-transforming initiatives from theory into reality, a project manager will be required. Having a good project manager will increase the likelihood of that initiative’s success. Employee Experience.

Customer Journey Mapping 307

Customer Journey Mapping Customer Journey Customer Centricity Customer Insights 307

ShepHyken

MARCH 22, 2019

If you had walked into a bank, clothing store or small local grocer 50 years ago, you likely would have found the manager or even the owner greeting you at the door, and the clerks may have called you by name and asked after your spouse and children. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Blog 109

Blog Customer Experience User Experience Technology 109

Lithium

MARCH 5, 2024

Some blog areas are limited to Khoros customers only. If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager. If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today !

2024 52

2024 Social Media Roadmap Webinar 52

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

Lithium

APRIL 2, 2024

Some blog areas are limited to Khoros customers only. Khoros Academy: Early Access Program : If you are interested in joining our early access program to help give feedback and shape future content, please reach out to your Khoros Customer Success Manager by April 30, 2024. Communities Community Aurora 24.2

2024 52

2024 Webinar Roadmap Events 52

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Set a weekly time slot on your calendar to interact with your Slack community friends. Books for Product Managers.

Books 80

Books Blog Management Leadership 80

Fox Metrics

AUGUST 14, 2020

That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. Ocamm Razor’s blog.

Blog 93

Blog Social Media Retail Insights 93

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. We’re proud to have dedicated 13 years to cultivating best practices and expertise in the customer success software category.

2024 112

2024 2023 Customer Success Innovation 112

ShepHyken

NOVEMBER 30, 2018

This week we feature an article by Brian Cantor who gives us a list of ways to achieve success and consistency when communicating with customers on any channel. – Shep Hyken. Making for a jointly admirable and problematic reality, the customer contact community often takes a lofty, wide-eyed approach to strategy and technology.

Blog 96

Blog Omnichannel Average Handle Time Contact Center 96

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

2024 109

2024 Customer Centricity User Experience 2023 109

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. With ESG Success becoming our new services partner, Totango customers will get expert support with customer success transformations and change management.

Multi-Channel 114

Multi-Channel 2023 Customer Success Omnichannel 114

Lithium

JANUARY 2, 2024

Some blog areas are limited to Khoros customers only. The NEW CRM Connector enables agents to manage CRM records and cases while managing omnichannel customer conversations Agent Assist feedback in Care In the Agent Assist area of a conversation, agents can now submit feedback regarding Agent Assist. Sign up today !

2024 52

2024 Social Media 2023 Contact Center 52

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. Juggling creative expression with the practicalities of project management and client interactions adds complexity.

Marketing 109

Marketing Social Media Advertising Workshop 109

BirdEye

APRIL 25, 2023

Whether you’re a battle-tested entrepreneur or just getting your feet wet, the no-nonsense, results-driven techniques below will show you how to advertise your business, skyrocket your brand visibility, and help you develop profitable relationships with your community. Publish a blog or newsletter 5. Table of contents 1.

Seminar 98

Seminar Social Media Advertising Workshop 98

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

Customer Success 92

Customer Success 2023 B2B Customer Relationship Management 92

ShepHyken

SEPTEMBER 20, 2019

Customer Success / Account Management – Outside of support, this team interacts with customers the most frequently. Some customer support software solutions have these built in, while other options can include an internal Wiki, blog, or Slack channel. Managing tickets as a unified support team.

B2B 108

B2B Blog B2C Sales 108

Gainsight

JULY 31, 2023

In the digital age, customer experience is the bedrock of a successful business, and companies are continuously seeking innovative ways to engage and support their customers. Sonos’ community is a vibrant ecosystem where customers come together to share their passion for audio and their experiences with Sonos products.

Customer Centricity 52

Customer Centricity Webinar Innovation Engagement 52

ShepHyken

DECEMBER 13, 2019

When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor. Get it right, and you give the initiative the very best chances for success. Get ahead of risk management before it strikes. What will happen if unforeseen costs are encountered?

Blog 101

Blog Demo Competitive Advantage Insurance 101

Totango

OCTOBER 18, 2023

Leader” in the Grid® Report for Customer Success Software and “Leader” in Grid® Report for Customer Data Platform are two of our favorites and clearly demonstrate our commitment to driving customer business results. That’s why many CEOs and executive boards are turning to customer success teams to be the drivers for business growth.

2023 102

2023 Customer Journey Mapping Customer Journey Customer Success 102

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 57

Social Media Sales Advertising Connections 57

Totango

SEPTEMBER 20, 2022

Customer enablement is a customer success strategy that provides customers with the resources they need to achieve the desired results from using your product. To enable customers, Customer Success teams may use methods such as: Assigning a Customer Success Manager to assist customers.

B2B 83

B2B Net Promoter Score Social Media Customer Success 83

Lithium

SEPTEMBER 5, 2023

Some blog areas are limited to Khoros customers only. Custom Metrics: 3 Tips and Use Cases for Improving Reporting Define success in ways that matter to your business, not how the networks choose to define it. What's changed in the next generation of community? What's changed in the next generation of community?

2023 52

2023 Webinar Metrics Social Media 52

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively.

Omnichannel 54

Omnichannel Social Media Customer Satisfaction Culture 54

customer sure

NOVEMBER 11, 2014

In the last few weeks you might have noticed that we’ve changed course on our blog strategy. I want to share with you the reasons why we decided to take the step to change our approach to blogging. Our initial blogging strategy. We wanted to turn our blog into a marketing channel. Or subscribing to the blog.

Blog 91

Blog Download Feedback Metrics 91

BirdEye

FEBRUARY 28, 2023

Having a social media presence is crucial for success in today’s market. Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. This blog post will explore the benefits of hiring a social media professional.

Social Media 98

Social Media Management Engagement Brands 98

ShepHyken

DECEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague, Erich Lawson, writes about the importance of being an eco-friendly business and how it can encourage loyalty among consumers. It is important to bear in mind that your business is not only interacting with but also representing the community. Shep Hyken.

Blog 86

Blog Loyalty 2011 2013 86

Vanilla Forums

JULY 21, 2020

While developer communities have huge potential and can offer organizations a wealth of benefits, they aren't without their own unique set of challenges. Management Buy-In. Community Growth and Engagement. This blog will discuss these challenges and how to address them. Strategy and Measurement. Strategy and Measurement.

2019 91

2019 Download Blog Measurement 91

BirdEye

MAY 24, 2023

Get a partner to share about your business on social media , in their email campaigns, on their blog, or on their website. When you can create a referral program with successful influencers , you can gain access to a wider audience with minimal effort. It’s an effective way to broaden your reach and attract new customers.

Social Media 98

Social Media Reference Sports Sales 98

Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field.

Customer Success 59

Customer Success Chief Customer Officer 2002 2014 59

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. The pressure is rising for businesses to step up their CX game. That’s where customer experience platforms come in.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Totango

FEBRUARY 11, 2022

Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades. Relationships with B2B customers tend to be more challenging to manage successfully due to complex requirements, a greater number of stakeholders, and organizational interdependencies.

B2B 108

B2B Customer Experience B2C Net Promoter Score 108

ChurnZero

FEBRUARY 15, 2024

This is a guest post by Shauna McClemens , community strategist, Higher Logic Vanilla. Creating a steady stream of engaging content for a customer community can be a daunting task, especially when you’re relying on your team to contribute. How I got my team to create high-quality content for our customer community.

Webinar 52

Webinar Engagement Interaction Customers 52