ShepHyken

NOVEMBER 16, 2018

Before, as an organization, you set the times that you were open for business, and customers needed to endure it or remain without that specific product. Technology has completely changed that, with the introduction of online business and smartphones, customers can get to products whenever they want. New correspondence channels.

Consumers 96

Consumers Technology Blog Chief Customer Officer 96

Calabrio

SEPTEMBER 9, 2020

You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. Companies that would have never allowed employees to work from home – have now uncovered a well of productivity they didn’t know they had. Are they personally doing okay?

Blog 59

Blog Webinar Contact Center Customer Satisfaction 59

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Customers can also get instant responses to urgent queries 24/7 which contributes to a better customer experience. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform. You can find her on LinkedIn.

Social Media 52

Social Media Blog ROI Brands 52

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. A persuasive leader.

Books 80

Books Blog Management Leadership 80

ShepHyken

NOVEMBER 15, 2019

This week we feature an article by Nogol Tardugno who tells us how to get our contact center interactive voice response (IVR) to deliver the best customer experience. Accessing their service and purchase history and proactively offering information on the customer’s potential needs, such as service updates or product training.

Blog 94

Blog Customer Experience Contact Center Interaction 94

ShepHyken

DECEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares 10 lessons learned from a poor customer service experience. Reflecting on our experiences and hearing the tales of woe from others, I’ve put together “10 Lessons Learned” to help you survive your next customer-service nightmare. Shep Hyken.

Poor Customer Service 88

Poor Customer Service Blog Customer Service Books 88

Daniel Group

APRIL 18, 2024

Intuitively, we recognize the pivotal role of communication in delivering a memorable customer experience. If you reflect on your own positive experiences, many of them likely arose from the effectiveness of communication. In this blog, you will learn how enhancing your communication strategies will improve your CX significantly.

Communication 98

Communication NPS Net Promoter Score 2008 98

ShepHyken

OCTOBER 25, 2019

This week we feature an article by Matthew Smollen who says e nsuring your clients have an amazing call center experience when interacting with your brand is one of the best ways to encourage repeat and referral business. This is multiplied in a contact center as often the customer experience is the main focus.

Call Center 76

Call Center Leadership Blog Contact Center 76

ShepHyken

MARCH 29, 2019

Customer experience comes first. Using dating terms, the price of a product can be compared to the first glance at a person you like. It is something the buyer looks back at to understand if the whole relationship, or customer experience, was worth it. Artificial intelligence can help to maintain your prices right.

Retail 105

Retail Blog E Commerce Customer Experience 105

ShepHyken

JULY 6, 2018

This week we feature an article by Natasha Postolovski who shares the idea of using sales contests to help motivate a higher level of customer experience at your organization. – Shep Hyken. Customer experience is the most important factor in the success of a retail business. High-margin products. New product lines.

Sales 71

Sales Blog Net Promoter Score Customer Experience 71

ShepHyken

JANUARY 19, 2018

From lower shipping costs to a better customer experience, parcel lockers can offer big benefits for retailers. This provides a complete chain of custody and added security for retailers. Enhancing the Customer Experience. Parcel lockers greatly enhance the customer experience by offering a convenient 24/7 delivery option.

Blog 74

Blog Retail Return on Investment Transportation 74

Customer Bliss

NOVEMBER 18, 2020

Chip has just released his latest book, Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions. The “joy” side of the customer’s experience gets far less airtime in the boardroom. ” Calculating Versus Giving Customers Joy. Happy holidays! About Chip R.

Magazine 288

Magazine Metrics Customer Centricity Books 288

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. This can directly lead to improved customer satisfaction, increased sales, and more repeat business.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction Culture 52

ShepHyken

JULY 21, 2017

No matter what you have chosen, the customer support agent needs to put in his or her effort to completely understand how the software works and how to use all of the tools to be the most efficient. Learn about the product or service – The customer support agent needs to know everything about the product or service you are selling.

Blog 92

Blog Travel Article Communication 92

Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. These changes in consumer behavior and expectations, combined with new technologies, are starting to completely transform the contact center. The consumer experience is becoming easier, faster and more personable.

Contact Center 52

Contact Center Blog Banking Competitive Advantage 52

customer sure

NOVEMBER 11, 2014

In the last few weeks you might have noticed that we’ve changed course on our blog strategy. Experience shared by people who’ve done the hard yards and are sharing what they’ve learnt. I want to share with you the reasons why we decided to take the step to change our approach to blogging. Customer satisfaction.

Blog 91

Blog Download Feedback Metrics 91

ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. What comes to your mind when I talk about businesses revolutionizing their technology experience? Shep Hyken.

Government 89

Government Technology Blog 2017 89

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do.

Customer Satisfaction 89

Customer Satisfaction Feedback Interaction Insights 89

Comm100

MARCH 6, 2024

The advent of live chat has revolutionized the customer experience, the agent experience, and overall productivity. This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. The disadvantages of live chat 1.

Customer Service Representative 90

Customer Service Representative Customer Service Communication Customer Service Strategies 90

BirdEye

AUGUST 29, 2023

Great products, the best marketing campaigns, and the costliest ads are all playing second fiddle to the power of customer satisfaction. This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Happy customers build successful businesses.

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

ShepHyken

JUNE 29, 2018

businesses each year as a result of bad customer experiences. Nowadays, most people are on-the-go and use portable devices such as mobile phones and tablets to complete tasks. By having more than one platform for users to access your product or service, this gives flexibility to your customers. Customer Feedback.

Social Media 82

Social Media Blog Customer Service Touchpoint 82

Eptica

NOVEMBER 1, 2020

Author: Pauline Ashenden - Demand Generation Manager Customers today expect a high quality, integrated and personalised experience, whatever channel they use to make contact with you. Categorie(s): Product Customers today expect a high quality, integrated and personalised experience, whatever channel they use to make contact with you.

Customer Service 117

Customer Service 2020 Customer Relationship Management Blog 117

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

2024 78

2024 Innovation Customer Service Omnichannel 78

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. Integrating products and services with popular social media platforms can significantly enhance customer experience in the purchase stage. And that is what social shopping is. Watch the Free Demo Now.

Social Media 98

Social Media E Commerce Advertising 2025 98

Totango

MARCH 19, 2021

The traditional customer journey infographic envisioned the customer’s experience from a sales and marketing standpoint, visualizing a funnel marking the steps from a lead acquisition through a sale, also known as the buyer’s journey. Keep in mind that onboarding can also begin in the presales process.

Customer Journey 124

Customer Journey Customer Retention Sales Loyalty 124

SurveySensum

JANUARY 10, 2024

They were asking for feedback on their products. After all, on a lazy Sunday, the last thing I wanted to do was complete a survey. But don’t worry; this blog will provide you with the worst and best times to send a survey so that you can evaluate your strategies and gather authentic customer feedback. Let’s get started.

Events 52

Events NPS Webinar Demo 52

Beyond Philosophy

AUGUST 20, 2020

We also get to the point more quickly, which favors our emotional evaluations of that experience. The challenge with feedback and reviews is they are frequently solicited but infrequently completed. However, when an experience is extreme, a customer is more likely to review it. However, will that always be the case?

Transportation 349

Transportation Information Technology Consulting 349

Comm100

MAY 23, 2023

This blog will help you on your way, providing the top automated customer service examples that can be used across industries. Their benefits can vary too, from increasing efficiency and cutting costs, to providing 24/7 availability and improving the customer experience. What is customer service automation?

Customer Service 71

Customer Service 2023 Reference Customers 71

Totango

OCTOBER 20, 2021

Customer journey optimization lets you map a path to consistently satisfying experiences throughout client lifecycles. In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. What Are the Main Steps in the Customer Journey?

Customer Journey 91

Customer Journey 2021 Customer Journey Mapping Touchpoint 91

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. At the same time, you need to minimize time-to-value (TTV) to ensure customers see the benefits of your product as soon as possible. Completing profiles. This sets the stage for expanded usage of your product. Assigning account managers.

Customer Journey Mapping 92

Customer Journey Mapping Customer Success Document Customer Journey 92

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Post-sales interactions, starting with the customer’s onboarding experience and continuing throughout their relationship with your brand.

Touchpoint 115

Touchpoint Customer Journey B2B Customer Journey Mapping 115

ShepHyken

AUGUST 18, 2017

The surveys say they want to know about our experiences as a customer , but do they really want to know? And second, most of the surveys failed to show they care about their customers and the experiences they had. It’s probably not how customers think about their experience in a store like Gap. Or, is this just PR spin?

Blog 81

Blog Retail Customer Satisfaction Rewards Programs 81

ShepHyken

JULY 22, 2016

This week on our Friends on Friday guest blog post my colleague, Boaz Amidor, shares four techniques that have striking, measurable results when it comes to the efficiency of the Customer Support Program of companies providing online and mobile customer support. It is no doubt that excellent customer support is crucial to success. Shep Hyken.

Customer Journey Mapping 72

Customer Journey Mapping Blog Customer Journey Feedback 72

BirdEye

JUNE 30, 2023

Let’s explore how to leverage Google Shopping List to streamline your shopping experience. In this blog, we’ll show you how to use it and gain a better understanding so you can apply strategies to leverage it for your business and products. Apple products In the Google Assistant app tap the shopping cart icon.

2022 98

2022 Management Customer Experience Management Blog 98

Daniel Group

JULY 1, 2023

In today’s competitive business landscape, customer experience (CX) plays a pivotal role in shaping brand perception and customer loyalty. In my recent blog post titled “ Your Brand and Customer Experience: Is CX Part of Your Brand Now? For example, I did this in my recent blog by sharing my negative experiences.

Brands 52

Brands 2023 B2B Touchpoint 52

Totango

OCTOBER 13, 2021

In fact, you can use a downgrade as an opportunity to remind customers of the value of your product and the quality of your customer service, giving them a potential incentive to upgrade again. Deliver Excellent Customer Experience. Poor customer experience can prompt downgrades. Make It Clear How to Downgrade an Account.

Customer Success 102

Customer Success Customers Insights Sales 102

Retently

JULY 28, 2023

But taking customer experience lightly can be dangerous too. The obvious solution is offering your customers a much better experience, service, and product to ensure they are happy with your business. Well, that’s where the Chief Experience Officer comes into play. CXO stands for Chief Experience Officer.

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141