Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). Leverage your historical ERP data to uncover insights that generate value for your customer and business. Perhaps most importantly, you’re missing out on invaluable information about how your customers are evolving.

Competitive Advantage 52

Competitive Advantage Multi-Channel 2022 Insights 52

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. In the old days, growing your business was easy. Tell people about your business, get them in the store, sell them things, then look for more customers. Increase Customer Retention.

Customer Success 104

Customer Success Customer Centricity Customer Satisfaction Fashion 104

Team Support

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Part 2 highlights why proactive support is on the rise and how it helps reduce churn and drive recurring revenues. Key findings indicate that.

B2B 64

B2B E-support 2004 Download 64

CustomerSuccessBox

NOVEMBER 16, 2021

What is a Customer Success Playbook? Customer Success Playbooks are a specified list of activities (they can be reactive, proactive, or best practices) to complete a task to be carried out by Customer Success Managers (CSMs). Benefits of Customer Success Playbooks. For customer success, the big bad metric is churn.

Customer Success 52

Customer Success Metrics Customer Journey Roadmap 52

ChurnZero

MAY 14, 2021

How to Define, Measure, and Advocate for Customer Success Operations. Have you ever wondered: What’s the difference between Customer Success Management and Operations? When should I add Customer Success Operations and how do I advocate for the role? What goals, metrics, and tools does Customer Success Operations use?

Customer Success 81

Customer Success Metrics Customer Retention Books 81

Gainsight

DECEMBER 20, 2020

Specifically, the Customer Success world learned 10 important lessons in 2020: 1. Customer Success Helps Businesses Survive Through the Pandemic. . 2020 was a stress test for recurring revenue businesses. Customer Success Helps Businesses Rebound – Through Their Clients. Customer Success Is a Unicorn.

2020 69

2020 Customer Success 2021 2012 69

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. Be a frequent and proactive point of contact for your customer.

Events 77

Events Customer Success Customers Financial 77

CSM Practice

SEPTEMBER 25, 2020

Video Title: Importance of Customer Success Strategy investments. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. 06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. 08:10 – 2 things that companies are looking for. 08:10 – 2 things that companies are looking for.

Customer Success 85

Customer Success Books Customers Chief Customer Officer 85

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach. John DiJulius Follow @JohnDiJulius.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

Currency Alliance

FEBRUARY 20, 2023

That includes things such as issuing 2% in points on the customer’s birthday, or double the points value if they redeem on distressed inventory – and varying the points value for a whole range of other contextual reasons related to the purchase. Nearly every month, it is the most-read article in our blog.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

Team Support

FEBRUARY 23, 2021

That’s according to the Customer Success Association who tells us that being able to prove your worth in both directions is the most crucial aspect of determining success. Monitoring the return on investment (ROI) for the customer is therefore a vital capability, and in the other direction, driving recurring revenues for your company.

B2B 78

B2B Return on Investment ROI Webinar 78

Kapta Customer Success

JANUARY 31, 2018

We sat down to talk about Customer Success, Key Account Management, and how to drive real success with your most important clients. In this interview, you will learn: How to build proactive Customer Success Plans. Why it’s important for Customer Success teams to be prescriptive with their clients. A CX Consulting.

Customer Success 45

Customer Success Communication Customers Sales 45

ClientSuccess

JUNE 28, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. From : Rasmus Justesen , Head of Customer Success. Question 2. Being pushed everyday to deliver the best possible service. Question 1.

Customer Success 40

Customer Success Books E-support Blog 40

Amity

SEPTEMBER 7, 2016

With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. We sat down with Stephen O’Keefe, Director of Customer Success, to discuss how Customer Success has evolved at HubSpot over the last 7 years.

Customer Success 0

Customer Success 2009 Customers 2004 0

SmartKarrot

JUNE 10, 2020

Before we begin on sharing resources on this customer success portal, here is a brief background I would like you to read. If you are a budding Customer Success Manager in a SaaS organization then we understand your challenges. The most common one is that you are left on your own to grow. 2 The Success League.

Customer Success 10

Customer Success Chief Customer Officer Books Blog 10

SmartKarrot

JULY 8, 2020

The wide range of SaaS solutions available in the market makes it difficult to woo new customers. Moreover, unlike a regular software company, SaaS businesses are subscription-based and thrive on their ability to retain existing customers. This, in turn, helps you improve your overall marketing strategy and grow your business.

Metrics 10

Metrics Net Promoter Score Customer Retention Events 10

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Lincoln Murphy.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

CustomerSuccessBox

MAY 23, 2022

This is why it’s quite surprising to know that the profession of customer success specialist has been marked universally as a high-demand job profile. Read further to know how can you progress through the customer success career path. Read further to know how can you progress through the customer success career path.

Customer Success 52

Customer Success Leadership 2015 Customers 52

SurveySensum

SEPTEMBER 11, 2023

How well is your SaaS product performing, especially in terms of SaaS customer retention ? In traditional business, success is often measured by the number of products sold, and the emphasis is on acquiring as many customers as possible with a one-time sale. Here, your website traffic is your SaaS metric. Now, this is your SaaS KPI.

Metrics 52

Metrics 2023 Net Promoter Score Measurement 52

SmartKarrot

NOVEMBER 18, 2020

In such a case, you must delve into the chapters of SaaS customer marketing and know, how to ace business. Here is what we studying today: What is Customer Marketing? Benefits of Customer Marketing Top 10 SaaS Customer Marketing Strategies 1. Augment Customer Engagement Skills 2. Zero in on SEO 10.

Marketing 10

Marketing Fashion Customer Retention Customers 10

BirdEye

SEPTEMBER 11, 2023

Satisfied customers build successful businesses. Every business works to keep its customers happy, provide the best service, and become the #1 choice for its customers. This is especially true for multi-location businesses catering to local customers. Table of contents What is AI-driven customer experience?

Customer Experience 112

Customer Experience Social Media Multi-Channel Omnichannel 112

SmartKarrot

JUNE 25, 2020

It’s a great way to earn recurring revenue with low initial setup costs. Moreover, it’s simpler to roll out upgrades and new features and build a loyal customer base. . SaaS or Software-as-a-Service is a cloud-based software delivery model that lets users access an application using an internet browser. Build Your Team .

Social Media 10

Social Media Blog 2022 Marketing 10

ProProfs Chat

DECEMBER 18, 2019

Do you follow specific customer service objectives as parameters to gauge the performance and efficiency of your support team? . If not, then how do you measure customer success? Are you looking for examples of customer service goals & objectives that you need to implement in your enterprise ?

Customer Service 80

Customer Service Net Promoter Score Multi-Channel Feedback 80

Totango

MAY 1, 2020

Customers are the building blocks of enterprise. Retain them over the long haul and they’ll provide the stability and dependable revenue that forms the launchpad for your future. Retaining existing customers is especially important during uncertain economic times, when fewer new customers may be signing on with your service.

Customer Retention 62

Customer Retention Management Customers Customer Success 62

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

SurveySensum

MARCH 1, 2024

A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. High scores delighted them, so in the excitement they missed the silent grumbles of unhappy customers. Amidst the rush for scores, they started losing the customers, without any clue! What does this lead to?

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Feedback 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

Customer Success 98

Customer Success Management Chief Customer Officer Leadership 98

transcosmos Information Systems

MAY 31, 2018

There are indeed more ways than one to present and to purchase the things customers need. As a business owner or retailer, taking advantage of these different channels not only allows your business to engage better with buyers who may prefer to shop via one or more channels, but it also means potentially growing your revenue.

E Commerce 83

E Commerce Omnichannel E-support Multi-Channel 83

SurveySparrow

AUGUST 22, 2022

A tool to transform feedback into insights to deliver an experience that customers want to share. An excellent reputation management software built for customer-driven marketing. And that’s why we wrote this Birdeye alternatives blog for you. 2 Vendasta. That’s what Birdeye is. But is it a bed of roses? Oktopost. #1

2022 52

2022 Social Media Demo ROI 52

Alliance by IFS

OCTOBER 8, 2019

Combined company will have strengthened leadership position in Field Service Management (FSM) by integrating two of the most established and well recognized players in the market. The transaction will enable the combined company to serve more customers in more markets, through a broader network of the best talent and partners in the industry.

Definition 37

Definition Leadership 2019 Document 37

CustomerSuccessBox

MAY 28, 2021

A Saas business which has already evolved itself to bring in a Customer Success Software integrating it with Subscription Management, Support, CRM and product usage data knows exactly- “What is the secret to Saas growth”. Now that involves two main essential activities- Retaining Customers and Upsell to consumers. not the only factor.

Innovation 52

Innovation Customer Success Technology Customer Retention 52

ProProfs Chat

JANUARY 17, 2020

The SaaS customer lifecycle is something that is continuously growing and ever-evolving. . Don’t forget that the process generates recurring revenue, which is the lifeblood of any business to survive in the long run. But, what exactly is this SaaS customer lifecycle? What is SaaS Customer Lifecycle.

Customers 107

Customers Customer Journey Presentation Brands 107

Currency Alliance

DECEMBER 7, 2021

In the context of your business, which trends are truly relevant to you depends on your industry, the dynamics of your market(s), your target customer segment(s), your geography, and your state of digital transformation. Most programs do a fairly good job focusing on frequent customers.

2030 52

2030 Loyalty 2022 Loyalty Programs 52

Amity

FEBRUARY 2, 2016

Editor’s note: This is a living document, and our goal is to update it regularly with the best resources around customer success. The Best Customer Success Resources of 2016. Surely, you are staying up to date on the latest customer success trends – did someone say “customer marketing”?

2016 80

2016 Customer Success Webinar Customers 80

SmartKarrot

FEBRUARY 10, 2022

Customer Metrics : These metrics prove to be a blessing when it comes to an understanding the habits and tendencies of your existing customer base. Recurring Revenue Metrics : These metrics help a B2B SaaS organization ascertain its long-term value measured in MRR (Monthly Recurring Revenue) or ARR (Annual Recurring Revenue).

Metrics 10

Metrics 2022 NPS B2B 10

Currency Alliance

FEBRUARY 26, 2019

Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers). A great loyalty strategy runs in sync with the business and permeates virtually every customer-facing aspect.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45