ShepHyken

NOVEMBER 27, 2020

She provides multiple strategies to improve the customer experience in order to gain and retain repeat customers. It’s been said that customer service is dead. We live in such an instant gratification world that customers will often simply seek the next best thing if they don’t get the desired outcome to start.

Blog 155

Blog Customer Experience 2021 Article 155

InMoment XI

SEPTEMBER 14, 2023

Understanding Reputation Management Reputation management is the strategic approach to shaping the public’s perception of your brand by influencing the information available about it online. In such a volatile environment, brands must be vigilant and proactive in managing their online reputation to mitigate potential risks.

Brands 260

Brands Management Social Media Feedback 260

InMoment XI

NOVEMBER 30, 2023

Your company’s reputation is arguably more important than your product or service. Consumers today rely heavily on online information and reviews, making brand reputation management a top priority. Monitor Online Presence: Use tools to monitor mentions of your brand across various online platforms.

Brands 378

Brands Management Multi-Channel Social Media 378

ShepHyken

MAY 31, 2019

This week we feature an article by Abdul Babar who explains why your customer experience strategy must be a priority for any customer-facing organization. A positive customer experience isn’t just about “feel good” experiences, it is about branding, market positioning, perception, and at the end of the day, your bottom line.

Blog 118

Blog Customer Experience Touchpoint User Experience 118

ShepHyken

SEPTEMBER 15, 2017

This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. Recently I have read and written a lot about AI and as technology improves and acceptance grows AI will have a strong role in customer service. – Shep Hyken.

Customer Engagement 197

Customer Engagement Blog Engagement Marketing 197

ShepHyken

JULY 5, 2019

This week we feature an article by Alexandra Mederrick who writes about why effectively communicating online with your customers is a key to success for any business. One that unlocks the opportunity to form a relationship and build customer loyalty. . Use data to better understand your customers. Do you speak Internet?

Communication 122

Communication Blog Social Media Feedback 122

CSM Magazine

JANUARY 25, 2022

If you’re a customer service professional, you know that customers are your lifeblood and livelihood. You likely also know about the traditional methods of gaining and retaining customers. Smart tactics in marketing, advertising, and social networking are all effective ways to attract and keep customers.

Customer Retention 52

Customer Retention Blog Events Advertising 52

Comm100

FEBRUARY 6, 2023

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it.

Financial 82

Financial 2023 Blog Customer Experience 82

Calabrio

NOVEMBER 25, 2020

Complacency is not an option as agents, supervisors and contact center managers are forced to become more strategic, taking on increasingly critical new responsibilities to deliver engaging customer experiences. Contact centers have to adapt and continuously evolve in order to meet customer expectations.

Contact Center 122

Contact Center Blog Banking Competitive Advantage 122

ShepHyken

NOVEMBER 22, 2019

This week we feature an article by Robert Occanyan who shares what successful customer support teams are doing to deliver an exceptional customer experience. . Here’s an important fact that customer support teams should always remember—people are more likely to remember negative experiences over positive ones.

Blog 142

Blog Exceptional Customer Service Multi-Channel Communication 142

LiveChat

NOVEMBER 14, 2017

Customer service is the key factor in customer satisfaction. It has become important for all organizations to maintain a strong online presence. The instantaneous ‘click & buy’ has been instilled into our online habits. Taking customer servicing offline is a big put-off and can hamper sales.

Customer Service 28

Customer Service Social Media E-support Travel 28

ShepHyken

NOVEMBER 17, 2017

This week we feature an article by Megan Wenzl about the importance of online reviews to your business and customer engagement. A woman goes online to search for a hotel to stay at during her upcoming trip to New York. Customers need to feel heard and know that you care about them. Reviews Help Customers Find You.

Customer Engagement 81

Customer Engagement Blog Engagement Hotels 81

BirdEye

DECEMBER 5, 2023

Have you ever wondered why people hesitate to buy something if there are no customer reviews? Did you even know that reviews older than three months might not be relevant for many customers? In fact, a significant 92% of customers read at least two reviews before making a purchasing decision. Yes, that’s true.

Brands 108

Brands Management Social Media Feedback 108

ShepHyken

FEBRUARY 17, 2017

This week on our Friends on Friday guest blog post my colleague, Ben Roberts, writes about the link between customer service and online reviews. I’m a huge believer in the power of online reviews. Therefore, in this article, I am going to set out four very clear links between customer service and online reviews.

Blog 92

Blog Customer Service Sports 2016 92

SurveySensum

MAY 6, 2024

Neglecting personal branding efforts can lead to a diminishing online presence over time. In this blog post, we will delve into five impactful strategies for establishing a robust personal brand in the digital era. You need to implement multiple strategies with a consistent approach to see any improvement.

Brands 52

Brands Social Media Leadership Blog 52

ShepHyken

MARCH 22, 2019

who argues that digital transformation is bringing customer experience to an entirely different level. Communities were smaller, shopping was local, and technology wasn’t there to either help or confuse the customer. However, I would argue that digital transformation is bringing customer experience to an entirely different level.

Blog 109

Blog Customer Experience User Experience Technology 109

ShepHyken

MAY 11, 2018

This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken. The customer-centric economy has taken the front-seat across the globe, and it is no different for B2B businesses.

2018 100

2018 Blog Customer Service B2B 100

ShepHyken

AUGUST 25, 2017

This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. Chatbots can be great for handling basic customer support functions, communicating with customers when a rep isn’t available and more. – Shep Hyken.

Blog 148

Blog Customer Service Poor Customer Service Consumers 148

BirdEye

MAY 31, 2024

One effective solution is to implement healthcare-oriented webchat systems, which can help overcome these challenges and improve patient conversion rates. Webchat solutions cater to patients outside of working hours, quickly resolve common queries, and assist in appointment/payment processes, vastly improving the patient experience.

Healthcare 73

Healthcare Multi-Channel Omnichannel Social Media 73

BirdEye

NOVEMBER 28, 2023

Did you know that in the last twelve months, an impressive 73% of consumers searched online for local restaurants? This statistic shows that your customers are looking for you online. You must monitor what your customers say about you, respond to their remarks, and use their feedback to improve.

Management 107

Management Social Media 2007 Reference 107

ShepHyken

NOVEMBER 4, 2016

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. The millennial consumer must be understood in order to deliver an Amazing customer service experience. – Shep Hyken .

Blog 126

Blog Social Media Mobile Customer Service Innovation 126

ShepHyken

DECEMBER 29, 2017

This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. A customer-centric approach can help any type of business succeed. – Shep Hyken. It has meant that brick-and-mortar stores are now competing with online retailers where location is not an issue.

Retail 90

Retail Blog Customer Service Fashion 90

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. Customer experience has not been left behind.

Technology 133

Technology Blog Customer Experience Social Media 133

ShepHyken

MAY 3, 2019

This week we feature an article by Jaime Bailey who writes about how important convenience has become to the customer experience and how it is a necessity for providing a competitive edge in today’s marketplace. . And the latest area widely touted to provide a competitive edge in the customer experience is convenience.

Blog 116

Blog 2011 Loyalty Definition 116

Fox Metrics

AUGUST 14, 2020

Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. times more likely to retain their customers, and 19 times more likely to achieve above-average profitability. FoxMetrics Blog 5. Moz Blog – Analytics 10. Online Behavior 12.

Blog 93

Blog Social Media Retail Insights 93

ShepHyken

SEPTEMBER 6, 2019

This week we feature an article by Christina Lutrell about understanding the shifting consumer experience while maintaining your customer’s trust. From a business perspective, mobile gives potential and existing customers the ability to onboard and transact wherever, whenever. Fast, Easy and Secure.

Consumers 95

Consumers Blog Loyalty Document 95

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. Customer behavior is becoming more dynamic. According to the reports, “It is in the hands of the companies to prevent 85% of the customer churn caused due to futile poor service.”.

Blog 110

Blog Poor Customer Service Advertising B2B 110

ShepHyken

NOVEMBER 10, 2017

This week we feature an article by Sawaram Suthar writes about how live chat can simplify the customer journey. Always remember that the customer just want to be taken care of, regardless of how you go about it. – Shep Hyken. Businesses often face multiple challenges with respect to how to simplify the customer journey.

Customer Journey 74

Customer Journey Blog Fashion E Commerce 74

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 109

Marketing Social Media Advertising Workshop 109

ReviewTrackers

SEPTEMBER 13, 2023

Testimonials Increase Conversions When implemented correctly, testimonials can convince a customer to make a purchase. Testimonials Increase Conversions When implemented correctly, testimonials can convince a customer to make a purchase. I was very pleased with the results and speed of service.”

Blog 128

Blog Information Article Feedback 128

Comm100

DECEMBER 8, 2020

Chatbots were designed to streamline customer interaction. They save you time and money on customer services, while also improving your customer satisfaction levels. Read on to find out why a chatbot is the best solution for your customer interaction needs. These solutions are here and they are here to help.

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

transcosmos Information Systems

OCTOBER 22, 2015

What makes a company stand out from the rest is their ability to provide the best customer service. In fact, it was Robert Half, a Human Resource Firm Consultant who said, that “when the customer comes first, the customer will last.” The question is: how do you cope with customer service trends?

Blog 70

Blog 2015 Customer Service E Commerce 70

ReviewTrackers

SEPTEMBER 7, 2023

Testimonials Increase Conversions When implemented correctly, testimonials can convince a customer to make a purchase. Testimonials Increase Conversions When implemented correctly, testimonials can convince a customer to make a purchase. I was very pleased with the results and speed of service.”

Customers 123

Customers Blog Information Article 123

BirdEye

FEBRUARY 15, 2024

In today’s world, where every online chatter can become a shout across the digital universe, understanding the current trend of online reviews is crucial for businesses aiming high. Key findings Let’s take a closer look at what our latest study uncovered about the current state of online reviews.

2024 109

2024 Automotive 2023 Healthcare 109

ShepHyken

MAY 18, 2018

This week we feature an article by Gary Anderson who explains why the customer experience creates customer loyalty and generates repeat business. – Shep Hyken. The customer experience you provide will set you apart from the competition. With the rise of eCommerce, customers have more choices than ever before.

Blog 79

Blog Loyalty Programs Advertising Loyalty 79

BirdEye

NOVEMBER 15, 2023

Online reviews have the power to transform customer perceptions on a massive scale. When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. The challenge is that reviews don’t just magically appear.

Retail 109

Retail Brands E Commerce Demo 109

Comm100

FEBRUARY 10, 2022

What started with Netflix’s sophisticated Machine Learning recommendation algorithms customized to every users’ preferences has now become the buzz in customer service and support. Why does personalized customer service matter? – It earns you loyal customers and boosts retention.

Blog 52

Blog Customer Service Loyalty Programs Social Media 52