One Millimeter Mindset

JANUARY 28, 2021

How will you wrestle with and leverage change for your professional innovation this year? These January professional innovation posts offer insights, strategy, tips, and pathways to get your career aligned with continuous change. You just might find yourself quoted in my next blog post! is available on Amazon.com.

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Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

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Insights Webinar Feedback Innovation 83

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

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Insights Webinar Feedback Innovation 83

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Embracing Technology: A Gateway to Innovation 1. Implementing Advanced Analytics Utilizing data analytics can unlock valuable insights about customer behavior, preferences, and pain points.

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Innovation Customer Experience Loyalty Programs Customer Centricity 59

One Millimeter Mindset

SEPTEMBER 29, 2021

Professionally reset with these four blog posts. Plus, you may not have had time to thoroughly read these September blog posts. You just may find that each blog post offers you a new reflection, advice, actionable insight, or tip that is even more relevant and valuable as you reflect upon the past month.

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Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

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2016 Innovation Marketing Insights 267

Lithium

JUNE 27, 2023

What you can expect from this event: Get actionable techniques to drive community growth, member engagement and business impact Learn new ways and best practices to innovate with your community Discover Aurora, the next generation of community experience Check out these resources to get ahead!

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Experience Investigators by 360Connext

MARCH 24, 2015

Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms. Thinking about innovation in these terms is limiting. The bottom line is that innovation around the future of experience means relying on resources not necessarily aligned with data.

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One Millimeter Mindset

JULY 3, 2018

It is time for a mid year workforce innovation break! This midyear workforce innovation blog post review links to the top 5 blog posts that readers find relevant and valuable. As a Professional of Worth, target continuous collaborative workforce innovation. Subscribe to my blog. Start with one person.

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ShepHyken

SEPTEMBER 15, 2017

Artificial intelligence marketing (AIM) is an innovative way for marketers to bridge the gap between data science and execution. Customer behavior online gives plenty of insight into what they like. The post Guest Blog: How Does AI Marketing Help Drive Customer Engagement? appeared first on Shep Hyken.

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Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

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QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. A recent study indicated that 74% of organizations employ some Insight Community to gather actionable insights from their target audience. One of them is the Online Insights Communities. What is an insight community?

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2020 Research

NOVEMBER 2, 2023

[link] Get ready for an exciting third episode of Sago’s Eye on Innovation Series, where Steve Schlesinger, Executive Chairman at Sago, joins Shannon Childs, Executive Vice President of Healthcare Client Solutions, for an engaging conversation about the fascinating world of healthcare research.

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One Millimeter Mindset

AUGUST 27, 2018

Innovative customer experiences stand out from what customers are used to experiencing. First, innovative customer experiences are created by Professionals of Worth who continuously listen to the voices of their client’s workforce. How innovative, distinctive and unforgettable is executing this strategy? Subscribe to my blog.

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Innovation Customer Experience Workshop Customer Retention 86

SurveySparrow

SEPTEMBER 9, 2023

In this blog, we’ll deal with the power of product experience analytics, its importance, top trends, and all that you need to know for enhanced PX and CX. Imagine running your business without proper insights into how your customers are experiencing your products. Above all, it’s about data. Hold on, don’t panic.

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SurveySparrow

OCTOBER 20, 2023

In this blog, we will look into the core concepts, their importance, and examples to help you get a clear idea. Through methods like interviews or focus groups, researchers gain insights into attitudes, behaviors, and emotions. This informal approach to inquiry is similar to exploratory research in the field of data and insights.

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Uniphore

NOVEMBER 23, 2021

Subject matter experts Jafar Syed of Uniphore and Saurabh Rai of Tech Mahindra have teamed up to present a podcast that explores how conversational automation generates return on investment (ROI) by promoting innovation, boosting agent productivity, and increasing customer satisfaction. Gain Expert Insights on Conversational Automation.

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Insights E Commerce Average Handle Time Return on Investment 52

TechSee

MAY 21, 2019

Sentiment analysis has become a key tool for making sense of the multitudes of opinions expressed every day on review sites, forums, blogs, and social media. The post Emotion Analytics is at the Heart of Customer Experience Innovation appeared first on TechSee. Of course, there are mixed feelings.

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Innovation Customer Experience Contact Center 2024 137

Beyond Philosophy

OCTOBER 24, 2016

Despite their heavy losses in R & D, they continue to maintain a reputation for being innovative. If you enjoyed this post, you might be interested in the following blogs: Revolutionary Thinking on Customer Loyalty. Fascinating Insight! The post Tesla: Intriguing Insight To Success appeared first on.

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CustomerSuccessBox

MAY 28, 2021

The whole idea to attain these objectives arranges for Innovations in CustomerSuccess Technology. INNOVATION 1: Health 360. So this innovation will solve the purpose of your questions like : . INNOVATION 2: Customer Success Platforms for Remote Success Teams. INNOVATION 3: Actionability.

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Innovation Customer Success Technology Customer Retention 52

Clarivate

AUGUST 2, 2022

In this blog post, we explore some of the best examples of game-changing climate innovation as revealed by company patents. Keep reading to learn how companies are innovating to save our environment, from transport and buildings to energy and food. Climate innovation in transport and buildings.

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Innovation Transportation 2024 Technology 59

Chadwick Martin Bailey

MARCH 4, 2021

I wrote a blog post about this topic a couple of years ago, and thought it was about time for a refresh. Be business-decision focused: Insights professionals know as well as anyone that a lack of focus throughout an engagement can have devastating consequences. Contact us to start your journey to greater insights.

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2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. AI will transform methodological design, paving the way for even deeper insights.

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Insights Marketing Innovation Roadmap 64

SurveySparrow

OCTOBER 31, 2023

In this blog, we will go deep into its core, exploring its importance, benefits, strategies, and best practices. Think of it as a litmus test for innovation! Focus Concept Testing:(CT) Exploring Ideas, Capturing Reactions In this phase, it’s all about brainstorming innovative ideas and seeing how people react. Curious about it?

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Insights User Experience Innovation Feedback 52

One Millimeter Mindset

DECEMBER 10, 2018

These 5 little One Millimeter Mindset workplace collaboration blog posts wrap your brain around the notion that collaboration no longer is a “nice to have” soft skill. Workplace collaboration is a professional development and innovation strategy. As you read these blogs, do a little victory lap. Enjoy this blog post?

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2018 Blog Workshop Innovation 65

C3Centricity

JANUARY 2, 2024

This is quite tough for a blog that has been running for almost 13 years and highlights the quality of the content we share with you each month. Of course, there are also a few perennials that have been appearing in our top 10 list for years, like insight development and customer observation. And the importance of business insights.

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Comm100

FEBRUARY 6, 2023

For instance, when shopping for a trading platform, most customers look for online trading platforms that come with features such as innovative social features. It allows you to keep track of the customer’s journey by providing deep insights and increasing customer retention rates by keeping clients engaged.

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Financial 2023 Blog Customer Experience 82

ShepHyken

SEPTEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. Mark is a regular at industry conferences and events and shares his insights on customer journeys, omni-channel marketing, solutions sales leadership and high-tech marketing.

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Blog Customer Experience Retail Consumers 119

One Millimeter Mindset

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Instead, these third quarter zinger blog posts concentrate on the value of YOU. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Subscribe to my blog.

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Blog Customer Retention B2C Workshop 70

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. From talking bathroom mirrors (thanks to Kohler) to reusable rockets (courtesy of SpaceX), we have seen unprecedented, often bewildering innovation. . There are many paths ahead.

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Technology Blog Customer Experience Social Media 134

SurveySensum

JUNE 29, 2023

In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences. Anticipating Future Needs Analyzing your customer needs and market trends helps you stay ahead and develop innovative products and strategies.

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Customer Satisfaction Insights Marketing Exceptional Customer Service 52

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

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Customer Service Contact Center 2022 Magazine 251

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. 11 Actionable Insights for Exceptional SaaS Customer Experience SaaS customer experience is the holistic perception customers have of your product. Elevate services by incorporating direct customer support surveys to gather insights.

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Insights Customer Experience Metrics NPS 52

One Millimeter Mindset

DECEMBER 13, 2018

These 5 One Millimeter Mindset Collaborative Storytelling Blog posts are focused on helping you “see” your organization’s or association’s stories as vibrant testimonials of how you serve customers. Enjoy these 5 One Millimeter Mindset Collaborative Storytelling Blog posts, especially selected. Enjoy this blog post?

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Blog 2018 Workshop Customer Retention 68

ShepHyken

NOVEMBER 16, 2018

Data innovation progressions fuel the network that unites the world as one major network, from the advanced mobile phones to super-quick information. Are you doing what’s necessary to use innovation and handle the educated customer? Consumers Desires have changed.

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Consumers Technology Blog Chief Customer Officer 98

Customer Bliss

NOVEMBER 18, 2020

Bell , the best selling author of the 9 1/2 Principles of Innovative Service and many other customer service books. By offering innovative customer-driven strategies and tactics, Chip has helped many Fortune 100 companies enhance their bottom lines and marketplace reputation. Today’s guest post is from my good friend, Chip R.

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Magazine Metrics Customer Centricity Books 288

ShepHyken

NOVEMBER 4, 2016

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. Don’t you think your innovative business idea is on the verge of losing its charm? – Shep Hyken . Let me give you a hint.

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