BirdEye

DECEMBER 8, 2023

We live in a world where one tweet, review, or post can tip the scales for your brand. And, as a Birdeye survey points out, about 92% of people read at least two reviews before choosing a business. In the fast-moving online world, keeping up with what people think and say about your brand is a big challenge. Handling crises 7.

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BirdEye

OCTOBER 3, 2023

What do you do when someone leaves a negative review of your business online? These kinds of reactions are only natural — no one enjoys receiving negative feedback. In this blog, we’ll cover the key lessons Baer shared with Colwell on extracting value from negativity. Ignore it and hope it goes away?

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Customer Experience Social Media Feedback Loyalty 104

BirdEye

OCTOBER 16, 2023

Arden could not have imagined the challenges of managing a business’s online reputation. 81% of consumers search online before physically going into a store. SEO reputation management is equal to your business having a positive online presence, especially on the first page of SERPs. How do you do SEO reputation management?

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BirdEye

FEBRUARY 15, 2024

In today’s world, where every online chatter can become a shout across the digital universe, understanding the current trend of online reviews is crucial for businesses aiming high. Key findings Let’s take a closer look at what our latest study uncovered about the current state of online reviews.

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BirdEye

JANUARY 25, 2023

Most business owners don’t enjoy reading one-star reviews. Unfortunately, negative reviews are part of doing business – and they need to be addressed early if you want to protect your company’s online reputation. Table of contents What are one-star reviews? Be prompt 2. Be professional in your response 3.

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BirdEye

OCTOBER 12, 2023

Online reviews heavily influence a consumer’s decision to buy from your business. Positive reviews are great for sales. And they bolster your online reputation management efforts. This blog has the 7 strategies for managing negative customer reviews. Having good and bad reviews is normal.

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BirdEye

FEBRUARY 13, 2024

A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Digital marketing allows you to reach people actively searching for solutions online.

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BirdEye

SEPTEMBER 12, 2022

If you’re looking for an effective way to market your business, online business reviews could be the answer. As a business owner, you already know reviews can help make or break your business – especially when it comes to attracting new customers. Table of contents What are online business reviews?

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GetFeedback

DECEMBER 26, 2018

Customers make judgment calls about your brand when they read an online review, make a purchase, talk to employees, read a news story, or hear about a friend’s experience. Negative brand perception means they’re more likely to choose a competitor—and tell other potential customers why they didn’t choose you. Read online reviews.

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BirdEye

FEBRUARY 14, 2023

Whether a small business or a large corporation, your business’s online reputation is more important than ever. The way people perceive your company online has a huge impact on your bottom line and can make or break you as a brand. Table of contents What is an online reputation management consultant?

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ShepHyken

MAY 19, 2017

Berk about the importance of responding quickly to customer comments and reviews. Ask your customers to post online reviews. When a customer writes a complaint online, review, tweet, post, etc., Your business is not where you are, it’s where your customers are… online. – Shep Hyken. don’t ignore them.

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Lumoa

JUNE 14, 2023

Or, more terrifyingly, when it’s plummeting into negative territory? In this blog post, we’ll answer all these questions and more. We’ll explore the causes and implications of a negative NPS score while providing practical advice on fixing them. Does it spell doom for your business? Well, not so fast.

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ReviewTrackers

APRIL 18, 2022

In case you missed it, Google recently updated its review policy and added the following requirements: Don’t discourage or prohibit negative reviews or selectively solicit positive reviews from customers. The short answer is: you can no longer filter customers before asking them for a review.

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BirdEye

MAY 4, 2023

There are some listing and review sites out there that can have a significant impact on your business. And if you’re in the home improvement sector, Houzz reviews should definitely be on your priority list. Home professionals represented on Houzz with positive customer reviews tend to have more credibility with potential customers.

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BirdEye

NOVEMBER 27, 2023

Smart business owners know creating loyal customers from service failures isn’t just about preventing bad reviews. This blog isn’t about turning every customer into a lifelong friend. Foster a customer-centric culture within the organization In this blog, we discuss more about them in detail. They’re opportunities.

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BirdEye

JANUARY 5, 2023

With the rise of social media and customer reviews, an online reputation manager has become an essential role for organizations looking to maintain a positive online presence. Investing in this position can help you attract new customers and protect your brand’s online reputation. Online reputation manager skill set.

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BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

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Marketing Social Media Advertising Workshop 109

BirdEye

NOVEMBER 9, 2023

In today’s digital era, the online presence of insurance companies holds significant importance, especially on insurance review sites. This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry.

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BirdEye

AUGUST 15, 2022

93% of customers find local businesses online. So it’s not just important that your business take advantage of online marketing strategies — it’s imperative. In this blog post, we’ll share some quick and easy ways to get started with local online marketing as well as the benefits your businesses can expect.

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Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? This process involves reading and assessing the content to classify it as positive, negative, or neutral. Fine-grained sentiment analysis goes beyond the typical positive, negative, or neutral classifications.

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Social Media Feedback Banking Automotive 83

BirdEye

AUGUST 9, 2023

In this blog post, we explore all things regarding reputation score and how you can leverage it to grow your business. Online reputation score tools How can businesses improve their reputation score? The best candidates research your online reputation before applying. And that is where the reputation score comes in.

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BirdEye

NOVEMBER 28, 2023

The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround. A remarkable 49% increase in customer feedback from review sites, all within just six months. The result? This story isn’t just about a bunch of restaurants, though.

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BirdEye

SEPTEMBER 11, 2023

And the reality is your online reputation matters more than ever. Imagine you launch a new product, and a negative review gains traction within hours. You may have gained seven positive reviews, but that one bad review caused a dent in your brand’s credibility, which you did not expect. Solution: 1.

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BirdEye

APRIL 28, 2023

In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction. They can also help boost your online presence. Collecting and displaying positive client reviews on your website and social networks can attract more clients.

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Insurance Marketing Social Media Loyalty Programs 98

SurveySensum

JANUARY 26, 2024

Establishing a Strong Online Presence : In the digital age, an impactful online presence is indispensable. Leverage SEO to enhance online visibility and regularly update content to stay relevant in search rankings. Address negative customer feedback promptly and professionally. User testimonials and success stories.

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SurveySparrow

OCTOBER 13, 2023

In this blog, we will explore the concept of feedback looping, including its significance, real-world examples, and the transformative impact it can have on businesses. Imagine you run an online store, and seek customer feedback about their shopping experience. But, why is understanding it crucial for your business? Too much to handle?

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ShepHyken

NOVEMBER 29, 2019

According to a Salesforce’s connected shopper report , 79 percent of shoppers research a brand online before making a purchase in the store. Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Customer experience has not been left behind.

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BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. Members can blog, share tips, and learn from others’ experiences, making it a valuable resource for enhancing visibility and establishing expertise in the field.

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BirdEye

JULY 24, 2023

Barclays has shown that 85% of small and medium-sized businesses say online customer feedback has benefited them. Monitoring customer reviews You can’t manage your online reputation without consistently monitoring, and responding to, customer reviews. Reviews Reviews are a great indicator of customer sentiment.

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2023 Feedback Social Media Net Promoter Score 98

Beyond Philosophy

AUGUST 20, 2020

We can see this concept manifest in customer reviews and advertising response behavior. The technology through which customers write reviews and interact with your organization influences the content produced and information shared. . The focus was on customer-generated reviews, like restaurant reviews.

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BirdEye

SEPTEMBER 11, 2023

A satisfied customer writes you positive reviews, generates repeat purchases, and a scope of referral, which helps you build authority in front of other potential customers. Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews. This is where AI helps.

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BirdEye

OCTOBER 2, 2020

Reputation marketing includes collecting and responding to reviews, posting on social media, and encouraging customer referrals. . Instead of trying to fight against this massive negative perception, marketers need to find ways to build credibility with potential customers. Review strategy. Why reputation marketing matters.

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BirdEye

NOVEMBER 14, 2023

Online reviews can make or break your business. 93% of consumers read two or more reviews when researching a company. 85% of consumers have decided not to do business with a company because of negative online reviews. 93% of consumers read two or more reviews when researching a company.

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Financial Banking Social Media E Commerce 57

CSM Magazine

JULY 25, 2022

More and more businesses are realizing that their online reputation can make or break them. A bad review can spread like wildfire, costing a company dearly in terms of both money and customers. It’s important to make sure your content is high-quality and informative if you want to maintain a good online reputation.

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SurveySensum

JANUARY 30, 2024

This blog will not only provide CX interview questions that delve into the candidate’s understanding of CX but also help you select the ideal candidate for your company. Mitigating Negative Reviews: Navigating the Online Reputation Landscape “Can you share some ideas to mitigate negative online product reviews?”

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ShepHyken

JANUARY 5, 2018

This bad experience will also snowball into losing potential new customers due to 60% of consumers say that they will post a negative review online if they experience poor customer service. That’s 3 times more than positive reviews. When customers are angry, they tell the world about it. Reasons for bad customer service.

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BirdEye

MARCH 1, 2024

In this blog, we’ll explore: How Google assesses E-E-A-T Why E-E-A-T guidelines matter for your agency (and for your clients) Actionable strategies to optimize E-E-A-T and reign supreme in the digital realm Let’s dive in. Second, you can better help your clients succeed online by understanding Google’s E-E-A-T criteria.

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