InMoment XI

AUGUST 17, 2023

Improve Your Net Promoter Score If you are unsure whether your existing CX technology vendor can help you achieve these goals, we would be happy to talk to you about how we can assist you. Take the initiative today and book your meeting to start your journey towards improved NPS and a remarkable customer experience. Take The Lead!

Net Promoter Score 493

Net Promoter Score NPS Customer Satisfaction 2023 493

Customers That Stick

JANUARY 16, 2020

In this One Win Book Review, we take a look at The Relationship Economy by John DiJulius. Technology has provided us with unprecedented advances, information, knowledge, instant access, and entertainment. Technological advancements are critical to every business staying relevant. About The Relationship Economy.

Books 78

Books Entertainment Customer Centricity Culture 78

TechSee

JANUARY 9, 2023

Increasingly, field service leaders are looking at new visual engagement technologies to improve their operational efficiency and customer and agent satisfaction. At its core, these technologies have a simple premise – a picture is worth a thousand words. Integrating Visual Engagement Technology in Your Field Service Strategy.

Technology 109

Technology Engagement 2023 Telecommunications 109

InMoment XI

FEBRUARY 7, 2024

Real-Time Service, Any Time of Day In the past, consumers would book a hotel by working with a travel agent or picking up the phone. Instead, a recent survey from Statista found that 72% of consumers prefer booking travel online. Consumers are using their mobile devices to browse and book hotels. That’s no longer the case.

Hotels 260

Hotels Guest Experience Travel 2024 260

Natalie Petouhof

AUGUST 15, 2022

I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership about what customer service needs to look like in 2022. ” This brand-new book was co-authored by Tony Bates and Dr. .” Original Article by Jon Arnold.

Books 52

Books Customer Centricity Advertising Culture 52

CSM Magazine

MARCH 20, 2023

Marketing books can answer these demands with hard facts. Students should check out several books if they want to ace marketing assignments. Students should check out several books if they want to ace marketing assignments. Holt This book is a must-read for those interested in the history of popular American brands.

Books 52

Books Marketing Social Media Advertising 52

Beyond Philosophy

JULY 17, 2017

But many others look to technology. But technology alone is never the answer. Digital technology can enhance the customer experience. John’s comments also touch on one of the central points in the book I recently co-authored with Prof. Technology can help, but it’s no substitute for truly caring about your customers.

Technology 133

Technology Touchpoint Workshop Books 133

ClientSuccess

JUNE 15, 2022

4 customer success books you need to read now! Here are four customer success books you need to put on your to-read list ASAP: 1. This book has the answers. Customer success is a driving force of your corporate goals, and this book is an excellent start for any team looking to implement tried-and-true strategies for success.

Books 52

Books Customer Success Leadership Innovation 52

ReviewTrackers

JULY 15, 2020

Technology has advanced tremendously since the first mobile phone was used in 1973. While technology has opened up new opportunities to measure the customer experience, it has also created a new challenge for companies. You have to completely change the way you run your business because customers have the power of technology.

Technology 114

Technology Customer Experience E Commerce Social Media 114

eglobalis

DECEMBER 4, 2018

Best Customer Experience Books of 2018 and What to Look Out for in 2019. The post Best Customer Experience Books of 2018 and What to Look Out for in 2019 appeared first on Eglobalis.

Books 127

Books 2018 2019 Customer Experience 127

Beyond Philosophy

JANUARY 23, 2017

That’s the goal of Carnival Corporation’s new Ocean Medallion technology , a wearable device that will debut on the Regal Princess cruise ship later this year. I discuss the importance of this in my recent book, The Intuitive Customer: 7 imperatives for moving your Customer Experience to the next level , which I co-authored with Prof.

Technology 138

Technology Tourism Books Consulting 138

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. They want to engage with hotels, restaurants and bars on their own terms, and are increasingly discovering and booking where to eat and drink across an array of channels.

Technology 52

Technology Hotels Guest Experience Hospitality 52

InMoment XI

AUGUST 2, 2023

Improve Your NPS If you are unsure whether your existing CX technology vendor can help you achieve these goals, we would be happy to talk to you about how we can assist you. Take the initiative today and book your meeting to start your journey towards improved NPS and a remarkable customer experience. Book your meeting today

NPS 260

NPS Customer Centricity Culture Automotive 260

ShepHyken

OCTOBER 11, 2019

This week we feature an article by Joseph Michelli who has written a new book about how Airbnb has used convenience and personalization to deliver an amazing experience. While I was writing my book, two design students and a software engineer were starting a company called Airbnb.

Blog 96

Blog Technology 2008 Customer Experience 96

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Eptica

MAY 8, 2019

Date: Wednesday, May 8, 2019 Author: Pascal Gauvrit - CTO Three books to help you master the power of AI. To help executives cut through the noise Eptica’s Managing Director and CTO, Pascal Gauvrit picks three books to read if you want to improve your understanding of AI. Published on: May 08, 2019.

Books 55

Books 2019 Contact Center Blog 55

eglobalis

FEBRUARY 26, 2018

Top 30 Customer Experience New Books, I Read in 2017 and 2018 Expected Books. The post 30 Top Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend! appeared first on Eglobalis.

Books 97

Books 2017 2018 Customer Experience 97

Natalie Petouhof

AUGUST 31, 2022

She believes we can imbue technology with our hopes and dreams for a future focused on bettering humanity. Natalie addresses some of the ways this can be operationalized in a book she co-authored, Empathy in Action: How to Deliver Great Customer Experiences at Scale.

Technology 52

Technology Customer Experience Leadership Books 52

Beyond Philosophy

APRIL 26, 2017

If you enjoyed this blog, you might also like: Case Study: Enhance Your CX with This Technology. Colin is an international author of six bestselling books and an engaging keynote speaker. Colin is an international author of six bestselling books and an engaging keynote speaker. Outrageous! Hotels Keep on Charging!

Technology 113

Technology 2015 Hotels Consulting 113

Beyond Philosophy

APRIL 25, 2019

Brands have already begun using facial recognition technology in their Customer Experience. Walmart and KFC use facial recognition technology. Technology also exists that captures customers’ authentic emotion measurement using facial recognition software. Even my phone password is my face. But is it creepy ?

Technology 118

Technology Entertainment Consulting Information 118

West Monroe

JUNE 30, 2022

That’s what Doug Laney covers in his new book, Data Juice: 101 Real-World Stories of Organizations Squeezing Value from Their (and Others’) Data Assets. We talked with Doug about his new book—what prompted him to write it, what he can learn, and why more than 70 business leaders have endorsed it.

Books 52

Books Innovation Workshop Social Media 52

Oracle

MAY 2, 2018

In this episode, Joey and Dan dive into the insights and tactics of Blake Morgan’s book “More Is More,” talk about why you should make your work harder for your business rather than your customers, and explore a unique customer experience campaign from a small art-house cinema in New York. at smartercx.com/experience-this.

Customer Relationship Management 71

Customer Relationship Management Books Customer Relationships Management 71

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. So treat yourself to a book every quarter. Books for Product Managers. Books for Product Managers. Blogs for Product Managers.

Books 80

Books Blog Management Leadership 80

TechSee

AUGUST 14, 2023

Blake is also the author of two books on customer experience, including “The Customer Of The Future”, which was identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Oracle

MARCH 27, 2019

Developing CX technologies and solutions to help customers in the baby boomers age range adapt to changing health needs, make the most of their lifestyle, and address emerging concerns is big business. Technology-powered safety, health and communications solutions are all making it more viable to age in place.

Technology 75

Technology Books 2019 Sales 75

Comm100

SEPTEMBER 22, 2016

“Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.” But other times we can take the wisdom someone else has so carefully researched, developed, and discovered by reading a book in your free time. ” – Charles W.

Books 70

Books Customer Service Culture E-support 70

Oracle

AUGUST 9, 2019

Here are a few ways that CX technology is delivering on a modern honeymoon experience. With the help of virtual reality (VR) , couples can now put themselves into resorts to get a feel for the experience before booking any travel. The post How CX Technology Is Changing the Honeymoon Experience appeared first on SmarterCX.

Technology 76

Technology Travel Document Hotels 76

Call Center Pros

AUGUST 27, 2018

We’ve created a list of the 10 books we think are most worth your valuable time and that we know are going to turn yourself — and your team — into a high-performing customer happiness engine. Take a look at this book list to learn from the experts about customer service and customer success. 10 Best Customer Service Books.

Books 40

Books 2018 Customer Service Call Center 40

Customer Bliss

APRIL 23, 2021

Bell needs no introduction in this industry; he’s authored numerous influential books and is a trusted speaker and consultant. So while we were having business and commerce in ways we’ve never done before, thanks to technology, we were longing to be together. Bell tells us why truth is vital to trust. My friend Chip R.

Customer Experience 273

Customer Experience Books Consulting Sports 273

Interactions

OCTOBER 28, 2021

Let’s explore the benefits of self-scheduling appointment technology in healthcare: . This can make it difficult for patients with limited phone access during these times to book appointments. The post 3 reasons to empower your patients with self-scheduling appointment technology appeared first on Interactions.

Technology 62

Technology Healthcare Contact Center Books 62

Magellan Solutions

JUNE 25, 2019

We are saying that both live answering services and taxi-booking companies are a thing now because of the emergence of the Internet. It must be fully equipped with the latest technology in telephony. With that settled, let us now define what a taxi booking company does. Benefits of a taxi booking service.

Books 40

Books Transportation Definition Airlines 40

Oracle

MARCH 11, 2020

Female pioneers in CX technology have been shaping the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. Staying ahead of the CX technology curve means thinking about what lies ahead, and implementing it before the competition. Follow her work on LinkedIn.

2020 83

2020 Technology Chief Customer Officer Customer Journey Mapping 83

Michelli Experience

JANUARY 11, 2018

Recently I had a conversation with a brilliant IT professional who repeatedly referenced the “limitless possibilities” of technology. In fact, at one point he suggested that “technology will help clean up all the ills of humankind.”. Also how well do you deploy technological advances to meet the needs of your core customer segments?

Technology 45

Technology Consulting Customer Centricity Document 45

CSM Magazine

FEBRUARY 19, 2018

Now an innovative new book, Customers The Day After Tomorrow , has been published to guide you through this new phase of digitisation, help you combine technology with your invaluable human element and keep your company ahead of the game in ‘the day after tomorrow.’ Bringing the book to life with AR.

Books 40

Books Social Media Innovation Technology 40

The DiJulius Group

SEPTEMBER 4, 2019

The following is content taken from John’s new book The Relationship Economy, Building Stronger Customer Connections In The Digital Age. October 2019 Greenleaf Books) “The world is becoming a little less human, and that has a cost. The post How To Win The Technology Revolution appeared first on The DiJulius Group.

Technology 41

Technology 2019 Books Article 41

Customer Bliss

AUGUST 30, 2021

Technology alone will not solve everything. They need a blend of high tech to enable high touch, as I discussed with a recent guest on my livestream , Deborah Westphal, author of a book on this subject entitled Convergence. Learn more about the book and find out where to order ». Customers need a healthy dose of both.

Books 310

Books Hotels Travel Connections 310

Inbenta

JUNE 12, 2023

June 8, 2023 By Brett Petersen, Head of Global Operations @ Inbenta “I want to ship a book to France” “I want to book a ship to France” The exact same words used in a different order can have a dramatic impact on the meaning of a sentence. Knowing the difference can be as great as booking a ship and shipping a book.

2023 97

2023 Return on Investment Books Consulting 97