Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Embrace the authenticity challenge.

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2016 Innovation Marketing Insights 267

Alida

MARCH 27, 2018

At Customers for Life, a recent Vision Critical event in Hong Kong, we immediately felt the grandeur, magnificent presence and ambience of the flagship Mandarin Oriental (MO) hotel in Central Hong Kong as soon as we stepped in. Here are some key takeaways from this exclusive event.

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Brands Hotels Rewards Programs Insurance 124

CSM Magazine

SEPTEMBER 11, 2023

So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day, held at our London HQ, was a must-attend event. Sabio’s Expert Insights Jim Fleming, WFM Specialist Architect at Sabio, laid the groundwork for the day with an emphasis on maximising WFM solutions.

Events 52

Events Management Return on Investment Entertainment 52

Lithium

JUNE 27, 2023

What you can expect from this event: Get actionable techniques to drive community growth, member engagement and business impact Learn new ways and best practices to innovate with your community Discover Aurora, the next generation of community experience Check out these resources to get ahead!

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2023 Innovation Roadmap Events 52

Joe Rawlinson

OCTOBER 20, 2022

Bringing together people from all over the world in the same industry to learn and share is crucial to innovation. And a right set of event ticketing strategies is essential when you want to boost ticket sales online for your upcoming conference planning project, whether in-person or virtual. Understand how your event meets a key need?

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Events Sales User Experience Social Media 78

Kustomer

JULY 24, 2020

Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Here is our curated list of must-attend events. This is still an in-person event. CCW at Home.

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Events 2020 Workshop Roadmap 52

InMoment XI

JUNE 21, 2022

We heard from award-winning customer experience speakers from some of Australia’s biggest brands—Craveable Brands, The NRMA, Rest Super, Foxtel, and JAX Tyres & Auto—not to mention two of InMoment’s global leaders. Ideally, every CX platform should tell brands WHAT to do next.

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CSM Magazine

JULY 10, 2023

As the sun set on London’s iconic River Thames, attendees of our ‘Disrupt on the River’ event found themselves not just on a boat, but at the helm of the future of customer engagement. They also shared insights from their own experiences working with customers to improve their CX.

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Innovation Events Travel Technology 52

SurveySensum

FEBRUARY 9, 2024

The changes occurring in the market can affect your brand’s marketability and performance. Customers can have changing needs and preferences, and global events can influence your industry. This information is essential for brands to develop and offer products and services aligning with customer expectations.

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Insights Marketing 2022 Reference 52

SurveySensum

APRIL 1, 2024

Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand.

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Brands Social Media Feedback Loyalty 52

Optimove

AUGUST 15, 2023

If you’re a mobile-first brand, QR code marketing will go a long way to increasing engagement, cultivating loyalty, and driving growth … let’s explore. And they’re highly cost-effective: QR codes are relatively inexpensive to create and implement, making them an attractive option for mobile-first brands working with ever-tightening resources.

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Brands Marketing 2025 Events 52

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Follow on LinkedIn John R.

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2023 Customer Service Contact Center Customer Centricity 207

Alida

JULY 21, 2017

Many brands simply have no idea about the evolving needs of their customers, and that’s impeding their ability to build a closer relationship with customers. In fact, according to a study commissioned by IBM , nearly 80 percent of consumers don’t think the average brand understands them as an individual. RELATED RESOURCE: .

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Customer Relationships Brands 2015 Insights 154

CSM Magazine

JANUARY 17, 2024

Indeed, we’ll be talking about many of these trends – and more – at our upcoming Disrupt events in both London and Madrid next year. In 2024, there will be a continued focus on structuring and extracting valuable insights from the ever-expanding pool of unstructured data.

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2024 Insights Exceptional Customer Service 2023 52

ThriveableBiz

NOVEMBER 13, 2023

Insights vs Facts: What's the Difference for Business Marketing? In popular usage Insights is often a substitute term for Marketing Research. The confusion between Insights and Facts. For continuous improvements and creative innovations, to stay ahead of your competitors. We all do it! Fair enough. Just give me the data!

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Insights Marketing Entertainment Social Media 52

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Use high-quality images.

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Marketing Social Media Advertising Workshop 109

Strativity

AUGUST 23, 2019

Check out the highlight video from across the event, hosted in Munich, Germany, and read more on our insights below. It was amazing how in two short (granted, pretty packed) days we were able to craft over 300 ideas and a total of 39 innovation concepts. The future is bright with much hope! .

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Workshop Innovation Customer Experience Insights 74

SurveySparrow

OCTOBER 31, 2023

Think of it as a litmus test for innovation! Focus Concept Testing:(CT) Exploring Ideas, Capturing Reactions In this phase, it’s all about brainstorming innovative ideas and seeing how people react. Customer Satisfaction: Thoroughly tested products exceed customer expectations, cultivating satisfaction, and brand loyalty among users.

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Insights User Experience Innovation Feedback 52

CSM Magazine

APRIL 22, 2024

At Sabio’s recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI) to revolutionise customer service and drive business growth.

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Omnichannel Fashion Events Culture 52

Beyond Philosophy

JUNE 25, 2021

They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. It means that companies, stores, and live event venues would not be allowed to request verification of vaccination. Florida and Alabama have passed laws making vaccine passports illegal. The Takeaway. Forbes.com.

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Insights Customer Experience 2021 Books 153

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. Examples of metaverse virtual spaces where brands can engage customers include Voxels, Decentraland, Sorare, Roblox, and Fortnite.

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Technology Tourism Travel 2030 59

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

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CSM Magazine

SEPTEMBER 18, 2023

Tailored specifically for Operations and IT specialists, Contact Centre Team Leaders and Managers, the event was an insightful nexus of industry experts and like-minded professionals discussing the future of CX. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Events 59

Retently

APRIL 5, 2024

Understanding Retail Customer Experience Customer experience in retail refers to the perception and sentiment of shoppers toward a brand throughout their journey – from the first point of contact to post-purchase interactions. In-store events and demonstrations can also create memorable experiences that can’t be replicated online.

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Retail Engagement Customer Experience Loyalty Programs 78

CSM Magazine

MARCH 8, 2024

Moments earlier, Steve Jobs, the late, great former Apple boss, re-enforced the event’s theme through his opening monologue, claiming ‘the people who are crazy enough to think they can change the world are the ones that do.” ” And yes, you did read those opening paragraphs correctly!

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2024 Events Technology Customer Journey 52

Lithium

DECEMBER 21, 2020

In 2020, brands have adapted to shifts in everything from business practices to employee structure to customer expectations. Our newest innovations will help brands improve their community management, team collaboration, and customer engagement processes. Events experiences. What’s new in Khoros Communities.

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Innovation Social Media Events 2020 52

Oracle

APRIL 10, 2020

So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020? We asked consumers to provide examples of streaming, virtual, and digital innovations they’ve seen in 2020, and here are 10 of them. Media management software innovation. Strides with streaming.

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2020 Innovation Entertainment Social Media 52

Lithium

NOVEMBER 10, 2020

In 2020, brands have adapted to shifts in everything from business practices to employee structure to customer expectations. Our newest innovations will help brands improve their community management, team collaboration, and customer engagement processes. Events experiences. What’s new in Khoros Communities.

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Innovation Social Media Events 2020 52

CSM Magazine

FEBRUARY 28, 2024

Today, as the CEO, I’m proud to lead a company that manages more than 500 enterprise brands globally, helping some of the world’s largest companies deliver exceptional customer experiences. It’s been a long and fascinating journey of growth, innovation, and an unwavering commitment to putting people first.

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Leadership 2024 Innovation 2017 52

CSM Magazine

SEPTEMBER 25, 2023

Recognising this, Sabio recently hosted its AI & Automation CX Community Day, shedding light on the innovative applications of AI in the realm of customer experience. Targeted at organisations venturing into AI within their customer service departments, the event was an amalgamation of insights, experiences, and future predictions.

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Virtual Agent Customer Service Events Innovation 59

Gainsight

APRIL 8, 2024

to Digital CS , drawing insights from research analysts and industry thought leaders. Gainsight’s platform offers insights into customer health and engagement, enabling companies to identify upsell and cross-sell opportunities and drive revenue growth through proactive account management.

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Customer Success Engagement Customers Insights 52

Oracle

MAY 9, 2019

Field Service USA 2019 in Palm Springs offered a cutting-edge agenda, looking at some of the latest trends and most common challenges brands face in the field today. Here’s a closer look at some of the biggest insights from the Field Service USA 2019 event. Emerging technologies are reshaping the future of field services.

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2019 Insights E-support Events 56

Alida

DECEMBER 4, 2017

Cadillac is a brand that needs no introduction. It is an iconic company—a larger-than-life brand that people associate with luxury. Many people associate Cadillac with the yesteryears—back to the era of Marilyn Monroe and Elvis—but not with the innovation leaders of today. But Cadillac’s legacy is also its biggest challenge.

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Customer Centricity Marketing Automotive Innovation 170

ReviewTrackers

MAY 8, 2017

Looking for the latest trends, tools, strategies, and insights on CX? To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. CXPA Insight Exchange. When: July 4 to 5, 2017.

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2017 Events Customer Experience Customer Journey Mapping 50

Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX.

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2023 Events E Commerce Blog 52

Kustomer

DECEMBER 28, 2023

The AI/CX Virtual Summit 2023 , hosted by Kustomer on December 12th, marked a significant event for customer experience (CX) professionals and enthusiasts. The summit, with its rich content spread over 15+ hours, was not merely a virtual conference; it was a gathering of ideas, discussions, and insights from leaders around the ecosystem.

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CSM Magazine

JUNE 27, 2023

As a ‘Groundbreaker Sponsor’ at the event, Sabio, the digital customer experience (CX) transformation specialist, and makepositive will demonstrate their commitment to innovation in the world of customer engagement and the revolutionary opportunities that come with it.

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