CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. The insights provided were so good, it felt like a crime keeping it to ourselves…especially knowing this is one of the greatest hurdles we face as a community.

Culture 244

Culture 2019 Contact Center Leadership 244

C Space

FEBRUARY 12, 2020

Loyal in how the brand that communicates something about me that’s deeply personal and deeply emotional. The brands who get it right are building a sense of connection that’s deeply based on self-expression and values. What’s a great company that connects with people’s identities? It connects on an individual level.

Brands 52

Brands Marketing Sports Net Promoter Score 52

ThriveableBiz

JANUARY 26, 2021

In this great interview with Janice Francisco from BridgePoint Effect , she shares her insights on how to bring different personalities together. 00:23:45] Connecting to Your Creativity. 00:29:14] Better Collaboration and Connection. To improve your meetings for better results. I believe everyone is creative.

Innovation 52

Innovation Sports Management Definition 52

SurveySparrow

FEBRUARY 24, 2023

Good communication is essential to make meaningful connections – whether it be with family, friends, colleagues or even strangers. The ability to communicate effectively can open up so many opportunities and help build strong relationships. Do you watch any sports teams or follow any particular athletes?

Events 52

Events Sports Connections Insights 52

Optimove

MARCH 2, 2023

The Challenges of Web Personalization Commoditization of offerings in sports betting and gaming When many similar products or services are offered, it becomes hard for players to distinguish between the various platforms. In sports betting, operators don’t own the sporting events on their platform. That is much less effective.

Sports 52

Sports Roadmap Competitive Advantage Events 52

Optimove

SEPTEMBER 20, 2022

If you’ve been here before, you know only too well that when the world’s biggest sporting event takes place, the passion, excitement, and undeniable frenzy that accompanies it presents unparalleled opportunities to tap into the magic of the moment and reap the rewards that at any other time would be a distant dream. If you’re a first-timer?

2022 52

2022 Retail Sports Events 52

Qualtrics

APRIL 6, 2020

St John Ambulance needed to find a way to connect with its team to ensure they are ready and capable when called upon by health services. Uncovering insights to take action at scale. Our strategy for keeping connected with volunteers during this time is simple. Easy access to important insights.

Connections 42

Connections Events Sports Healthcare 42

Customer Bliss

NOVEMBER 1, 2018

Mary and her team ensure that they’re conscious and connected with the driver community. Mary spontaneously goes to driver-organized meetups because she wants to show up, connect, and be present for what’s happening with the drivers. A delightful CX meant that they were to develop a value system around uplifting other people.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Retently

APRIL 5, 2024

It’s about stepping into a space where digital signage is more than just screens but what draws you into a deeper connection with a brand. Customer Insights: Integrating data from both online and offline interactions provides a more comprehensive view of customer behavior, allowing more effective personalization and targeted marketing.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

ShepHyken

OCTOBER 27, 2023

Offer Reliable and Fast Internet Connectivity In today’s digital age, a fast and reliable internet connection is critical for any quality workspace. If you want to go all out, also consider offering relaxation areas or other dedicated spaces for stretching or meditation to enhance the overall comfort of your customers.

Customer Experience 57

Customer Experience Workshop Sports Innovation 57

Kustomer

OCTOBER 1, 2020

ESPN is a world renowned sports network with an unmatched customer care system. By doing so, not only have they improved customer experiences, but they have made room for fan-to-fan sports discussion. The concept of the “fan” was created as a nickname for customers at ESPN to make a more relatable and human connection to the agents.

Sports 52

Sports Customer Care Customers Customer Service 52

BirdEye

DECEMBER 8, 2022

About: Social networking sites are designed to connect people in a shared online space. Social networking sites also encourage people to engage and communicate with the brands and businesses they know and love. These platforms can also increase your brand awareness as you connect with other content creators on the platform.

Social Media 98

Social Media Brands Entertainment Connections 98

Clarivate

OCTOBER 24, 2023

By connecting sophisticated data science and a device industry-focused context with real world data analytics, we can truly understand the complexities of how treatments are deployed and where opportunities are.”

Sales 52

Sales Hospitality Marketing Sports 52

Chadwick Martin Bailey

JANUARY 31, 2020

Key Takeaways from The Media Insights & Engagement Conference. The Media Insights & Engagement conference was held this week in New Orleans, and we heard some consistent themes that are impacting the media industry. It is also how many Gen Z’ers communicate with each other – directly within gaming platforms.

Sports 52

Sports Entertainment Presentation Consumers 52

Eptica

AUGUST 11, 2015

Similarly, Steve Peters , a high profile sports psychiatrist and author of The Chimp Paradox , has identified the importance of managing emotional parts of the human ego to support performance in everyday life as well as sport. Building an emotional connection with customers isn’t easy. Customer service is no different.

Customer Engagement 88

Customer Engagement Engagement Social Media Sports 88

Kustomer

OCTOBER 22, 2020

Attendees were able to gather insights from the brightest minds in the CX space, hearing perspectives from those that are not often heard from, and networking with their peers. What ESPN fans wanted during the pandemic, was to talk sports. People start to feel that it really connects us all in CX. We are not suits in the suites.

Sports 96

Sports 2021 2020 Loyalty 96

Beyond Philosophy

OCTOBER 26, 2023

Since we discussed this on a recent podcast, and I thought many of you might have the same problem, I thought I would also share our insight on this topic here. It’s a way of creating and communicating value to your customers. Social Value: Social value allows you to be a part of a community. Your brand is a tactic.

Brand Values 88

Brand Values Brands Social Media Sports 88

CSM Magazine

JANUARY 10, 2023

Gathering data from support channels such as live chat or telephone calls can give you insight into common issues customers experience in using your product or service. It will give customers added convenience to stay connected with their favorite casino no matter where they are. Provide answers to Frequently Asked Questions (FAQ).

Omnichannel 52

Omnichannel Customer Service Representative Customer Satisfaction Customer Relationships 52

Amity

JANUARY 30, 2014

Instead of asking the magic 8-Ball oracle, we turned to 8 exceptional customer success professionals and asked them to share their insights on the future of the industry. Drawing Insights from the Customer Journey. Is 2014 the year of Customer Success? It is abundantly clear that the future is very bright for customer success!

Customer Success 48

Customer Success Insights 2014 Chief Customer Officer 48

One Millimeter Mindset

SEPTEMBER 19, 2018

Next, when the customer issues are resolved, the employee shares their insights with: no one. Does your organization make customer retention ownership a spectator sport or a game of hot potato? Connect with Babette on Twitter and Instagram. Hot potato! End of incident. Hire Babette to speak at your next association event.

Customer Retention 71

Customer Retention Sports Leadership Sales 71

Lumoa

FEBRUARY 6, 2018

If your business isn’t interested in CX then it’s effectively saying “we don’t care who buys our product, as long as somebody does” – this WILL find you out in today’s connected, empowered world. It starts inside the business - communicate, communicate, communicate and educate, educate, educate.

2018 129

2018 Customer Experience Customer Centricity Culture 129

C Space

SEPTEMBER 21, 2020

Our goal is to provide an up-to-the-minute source of information, inspiration and insight on brand moves as they happen. During the live sports hiatus, many sports organizations pursued ad opportunities on social networks like Twitter to soften the loss of match-day revenue. 1 and Sept. In the U.S.,

2020 40

2020 Brands Sports Fashion 40

Avaya

OCTOBER 31, 2016

Barely any systems were connected and, more importantly, there were virtually no platforms that enabled customer data to be seamlessly collected or shared for marketing purposes. It makes sense, then, why the CMO had little insight into technology processes or control over spending. 2017, we’re ready for you.

Technology 74

Technology Marketing 2017 Social Media 74

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). Contextual routing pairs real-time customer requests with notes from previous calls and communications to determine the best road to customer success.

Virtual Agent 72

Virtual Agent Customer Service Average Handle Time Contact Center 72

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). Contextual routing pairs real-time customer requests with notes from previous calls and communications to determine the best road to customer success.

Virtual Agent 72

Virtual Agent Customer Service Average Handle Time Contact Center 72

BirdEye

OCTOBER 30, 2023

Social media offers cost-effective advertising, helps build brand awareness, and allows for direct engagement with the community. These digital platforms have evolved into vibrant marketplaces where businesses can connect with local communities, foster brand loyalty, and drive sales. Your conversations should feel natural.

Social Media 58

Social Media Marketing Events Advertising 58

Second to None

FEBRUARY 23, 2018

Advanced technology has opened up a new world of brand-to-customer communications, but simply upgrading your CX infrastructure is not enough to become an industry leader. Zappos also uses analog personal communications with branded thank-you notes decorated with employee-created doodles. Personalize, Personalize, Personalize.

Technology 54

Technology Brands Voice of Customer Communication 54

Eptica

NOVEMBER 6, 2019

Author: Guest author - Jeannie Walters Those of us in the customer experience industry can feel like we are making progress when we are collecting valuable customer feedback, communicating throughout the organization, and creating awareness about the importance of focusing on customers. 05%, they may not really understand why that happened.

Leadership 77

Leadership Net Promoter Score Contact Center 2019 77

BirdEye

AUGUST 3, 2022

A recent study from McKinsey & Company found that 71% of shoppers expect personalized communication from brands. Messenger apps are considered a hybrid line of communication. Messenger apps make it easy to introduce your business and services to customers with the goal of shifting communication over to email or text.

Connections 98

Connections Marketing Social Media Advertising 98

Totango

AUGUST 21, 2020

Monster , creators of an online platform for connecting job seekers with employers looking for new hires, began seriously investing in customer success just over three years ago. Create or iterate on your digital engagement strategy to ensure you can communicate at scale with both low-touch and high-touch customers. .

Customer Success 78

Customer Success Customer Centricity Customers NPS 78

Lumoa

JUNE 14, 2023

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Another thing that this email makes evident is the witty and engaging tone of voice that Netflix adopts when communicating with customers.

NPS 83

NPS Customer Centricity Loyalty Presentation 83

Kustomer

OCTOBER 22, 2020

Attendees were able to gather insights from the brightest minds in the CX space, hearing perspectives from those that are not often heard from, and networking with their peers. What ESPN fans wanted during the pandemic, was to talk sports. People start to feel that it really connects us all in CX. We are not suits in the suites.

Sports 52

Sports 2021 2020 Loyalty 52

Bizagi

JUNE 28, 2019

Start small, think big, scale fast was the approach taken by multinational sports apparel manufacturer adidas. We connect a lot of systems together with Bizagi. To create the smart units, the team automated their processes, building in business rules and machine learning, connecting their production systems through Bizagi’s platform.

Apparel 60

Apparel Government Sports Download 60

Kustomer

JANUARY 21, 2021

All too often, companies find themselves having to solve more complicated issues in B2B communications, sometimes forgetting the human at the other end of the interaction. We’ve got a fun research report that we’re going to dive into that I think will be really insightful for the guests. I love sports. Well, hey man.

B2B 95

B2B B2C Customer Centricity Sports 95

Ann Michaels and Associates

DECEMBER 12, 2018

In today’s digital world, people are spending more time online as screens become larger, web connections faster, and more people own smartphones. With so many online businesses vying for a customer’s attention, brands need to focus more than ever on making meaningful connections to stand out. Listen to your Customers: ?Do Conclusion.

Customer Experience 56

Customer Experience Multi-Channel Apparel Retail 56

Totango

MAY 17, 2023

Here are three insights I took away from TSIA. CS is a cross-functional sport The customer journey is iterative and continuously evolving, with more touchpoints happening in non-linear and circular motions than ever before. I was also fortunate to lead a conversation on this very topic with our Totango CRO, Dennis Reardon, and Sr.

Sales 107

Sales Marketing Sports Customer Journey 107

ClearAction

DECEMBER 31, 2015

Collaboration, teamwork, and involvement of multiple functional areas in taking action on customer insights must be well-thought-out and institutionalized across your company for long-lasting results. Hence, common sense says customer experience (CX) insights should be a determinant of corporate strategy. Follow the money.

Customer Experience 63

Customer Experience ROI Government Sports 63