What is Customer Satisfaction (CSAT) Score – Definition, Calculation, Benefits, and More
SurveySensum
NOVEMBER 18, 2021
Sharing her perspective on Customer Satisfaction Score, Shari Smith, Founder of Shari Sells says, “I believe that the customer satisfaction score leads the business to success. It is the measurement of how your products and services impact customer expectations. When should you send a CSAT survey?
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