Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? No matter where a retailer’s focused on immediately, the evolving last mile will be a key focus of retail innovation in 2020.

Retail 76

Retail 2020 Innovation Entertainment 76

CSM Magazine

FEBRUARY 12, 2024

To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Curate high-quality content that not only educates but also entertains and inspires your audience. Engage with High-Quality Content and Speakers Content is the heart of your corporate event.

Events 95

Events Entertainment Transportation Workshop 95

CSM Magazine

FEBRUARY 15, 2024

million on Twitter, Swift uses these platforms to unmask the magic of her music career, unveil exclusive content and connect with fans in exciting live streams and engaging Q&A sessions. Amidst an increasingly saturated entertainment industry, Swift stands as a beacon of adaptability and innovation.

Engagement 52

Engagement Entertainment Events Connections 52

Oracle

APRIL 10, 2020

So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020? We asked consumers to provide examples of streaming, virtual, and digital innovations they’ve seen in 2020, and here are 10 of them. Media management software innovation. Strides with streaming.

2020 52

2020 Innovation Entertainment Social Media 52

Oracle

JANUARY 8, 2019

The latest customer experience innovations make it easier to watch movies you want to see on the device of your choice, and 2019 promises technology and programming innovations that will deliver more powerful viewing experiences, across screens. Movie theaters get more immersive. The next drive-in could be in your car.

2019 78

2019 Innovation Entertainment Consumers 78

CSM Magazine

APRIL 4, 2024

Due to these digital capabilities, clients could easily navigate the casino environment, from making reservations for meals and lodging to researching entertainment options and preferred games. Virtual help made things run more smoothly, but it also brought to light the priceless importance of real human connections and exchanges.

Customer Service 40

Customer Service Entertainment Exceptional Customer Service Hospitality 40

Gainsight

JUNE 10, 2021

They were our lifelines and connections to the outside world. It was our source of news, entertainment, and communication pathways. August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Leading the Charge.

Innovation 52

Innovation Chief Customer Officer 2021 NPS 52

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. It is one of the most important things that keeps players connected and engaged with the platform. This is all underpinned by the latest tech innovations.

Multi-Channel 52

Multi-Channel Entertainment Social Media Loyalty 52

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Events 52

West Monroe

FEBRUARY 13, 2024

Under Don’s leadership, Satisfi Labs has seen significant growth in the sports, entertainment, and tourism sectors, receiving investment from Google, MLB, and Red Light Management. However, as fans seek more personalized connections with their favorite brands, technology plays a crucial role.

Sports 98

Sports Tourism Entertainment Events 98

Maru Group

MARCH 16, 2021

By Audra Priluck, Vice President, Media & Entertainment | March 16, 2021. The Super Bowl has stand out appeal versus the other big national viewing events How people connect with the Super Bowl is changing. Innovation is desperately needed in both sports and the media—particularly at their intersection.

Sports 52

Sports Innovation Events Social Media 52

Alida

OCTOBER 4, 2016

Connection is established when the community supports shared experiences. More recently, however, it’s embraced other innovative engagement activities. Engagement, not entertainment. Don’t confuse engagement with entertainment. Fulfillment means that community members find immediate value in participating.

Engagement 250

Engagement Entertainment Insights 2016 250

West Monroe

JANUARY 30, 2023

About the episode How does a traditional media giant like iHeartMedia leverage the metaverse to make meaningful connections with its audience? It’s a tremendous innovation. There's a sense of style, connection, entertainment, and music that we bring over the radio that makes sense to be there. That's our mission.

Entertainment 52

Entertainment 2023 2022 Advertising 52

BirdEye

MAY 3, 2023

A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. B2C marketing channels that help you sell to or connect with individuals are social media channels, paid ads, email marketing, SMS campaigns, direct mail, and mobile marketing.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Oracle

JUNE 24, 2019

Stay connected with goTenna. The goTenna Mesh is designed to keep groups connected while they’re traveling. Keep the iPads charged to entertain kids or make sure that your in-laws can check in with work (again!) The post 5 Customer Experience Innovations Simplifying Group Trips appeared first on SmarterCX.

Innovation 47

Innovation Customer Experience Travel Entertainment 47

Kustomer

NOVEMBER 1, 2021

Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. While the entertainment value of podcasts is largely acknowledged, they also work as a great educational tool. Discover an energized, connected community offering inspired solutions from around the globe. Just for Kicks?

Customer Service 98

Customer Service 2004 Entertainment Download 98

ThriveableBiz

NOVEMBER 13, 2023

For continuous improvements and creative innovations, to stay ahead of your competitors. Marketing has to connect with people on a range of emotions. Your content & ad campaigns are just like any entertainment brand. Looking for the best way to connect with people, at their emotional and lifestyle touchpoints?

Insights 52

Insights Marketing Entertainment Social Media 52

Oracle

JULY 7, 2020

With so many more people at home working, studying, and finding entertainment across devices, the way consumers are behaving and interacting with brands is changing. According to Deloitte , there are about 11 connective devices per household. For instance, some companies are offering the following: Longer return policies.

Consumers 98

Consumers Entertainment Fashion Touchpoint 98

Avaya

MARCH 13, 2017

Here are three key ways hospitality leaders can innovate front office operations using smart communication architecture: Launch an integrated mobile app experience: Today, nearly half of hospitality leaders believe mobile apps have the biggest impact on the guest experience of any technology.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

SurveySparrow

SEPTEMBER 5, 2023

Brands that prioritize customer-centricity gain a competitive edge by forging stronger connections with their customers. Connected Vehicles for Enhanced Convenience The era of connected vehicles has arrived. This connectivity enhances convenience and safety. Here are the reasons why you need to invest in CX: 1.

Automotive 52

Automotive Customer Experience Touchpoint Multi-Channel 52

Alida

OCTOBER 27, 2017

An essential part of that experience, however, is tying the brick-and-mortar visit with a digital-mobile relationship, said Johnson, so Starbucks is investing in elevating the in-store experience and the digital-mobile connection with customers simultaneously. In-store inventory innovation secures customer loyalty. Make it magical.

Retail 154

Retail E Commerce E-support Entertainment 154

CSM Magazine

MARCH 20, 2024

Connectivity Standards To effectively serve machine customers, connectivity standards must be established to ensure that machines can communicate with business services without interruption. These innovations ensure that stock levels are maintained efficiently, reducing the risk of overstocking and shortages.

Transportation 52

Transportation 2030 Automotive Entertainment 52

CSM Magazine

APRIL 25, 2024

Use your unique history, values, or mission to connect on an emotional level, making your brand memorable and encouraging customer loyalty. Consistently delivering valuable content that educates, entertains, or informs your audience can help attract new customers and keep existing ones engaged.

Social Media 52

Social Media Multi-Channel Touchpoint Customer Centricity 52

Totango

APRIL 25, 2019

Edgar Papke followed with an interactive session that shared a framework for true alignment and building brand intention, customer-centric culture and innovation by design. Spark enables you to dream big and achieve results in just a few weeks. Optimum Agility – Zoom. Strongest Impact – Avero.

NPS 54

NPS Connections Events Customer Centricity 54

Strativity

MAY 25, 2023

This process involves identifying the brand’s signature moments and equities, then connecting them to customer behavior. Starbucks’ Connect program does this exceptionally well. James Lanyon, EVP, Strategy & Innovation: James’ restaurant and food background includes marketing and loyalty work for Pizza Hut, Chuck E.

Brands 52

Brands Loyalty Programs E-support 2022 52

BirdEye

FEBRUARY 15, 2023

Dentists and dental practices are increasingly turning to social media as a way to connect with patients, promote their services, and grow their businesses. Social media marketing provides dentists with an effective platform for connecting with potential customers and building relationships that will last.

Social Media 96

Social Media Entertainment Connections Download 96

CSM Magazine

SEPTEMBER 8, 2023

In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. Besides the evident entertainment value, interactive content plays another vital role—it’s a treasure trove of insights.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

West Monroe

SEPTEMBER 1, 2021

Creating a seamless and connected experience with your technology is what we consider a digital experience. Customers can now pick up their phone and complete previously cumbersome tasks like applying for a new insurance policy on Lemonade or finding personalized entertainment recommendations from Netflix in just moments.

User Experience 52

User Experience Technology Healthcare ROI 52

Russel Lolacher

APRIL 20, 2021

So it’s not just growing in awareness but also as a viable medium to get information and be entertained by. It’s often thought of as just an “innovative” way of doing that’s already being done – newsletters, emails, websites, etc but hey… now with audio! It’s Not About Piling On.

Engagement 122

Engagement Culture Entertainment Communication 122

Oracle

MARCH 1, 2021

Female innovators in CX technology have shaped the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. Let’s take a closer look at five female leaders in CX tech you can follow to stay connected to the field’s most insightful leaders and active trailblazers.

2021 81

2021 Technology Workshop Advertising 81

Call Experts

FEBRUARY 12, 2024

While specific details remain under wraps until the big game day, we can expect a diverse array of brands vying for our attention with their innovative ad campaigns. The best Super Bowl commercials are those that seamlessly blend entertainment with brand messaging, leaving a lasting impression on viewers long after the game ends.

Advertising 52

Advertising 2023 2024 Automotive 52

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

2023 52

2023 Demo Innovation Entertainment 52

SurveySensum

MARCH 17, 2023

Create your vehicles CONNECTED to connect with tech-savvy customers By creating vehicles that are more connected, car manufacturers can better serve tech-savvy customers who expect the latest technology in all aspects of their lives. Suggested read: Why Customer Experience Is The Real Driver Of Brand Success?

Automotive 52

Automotive Customer Experience 2023 Entertainment 52

Thematic

FEBRUARY 11, 2024

This year Medallia announced a self-service agile market research suite and 4 innovations in Generative AI. Last year, we wrote about how Atlassian built infinite customer feedback loop using AI which is based on similar ideas: personalized connection with users through granular feedback analytics.

NPS 62

NPS Hotels Events Demo 62

Optimove

NOVEMBER 15, 2022

Tip #4: Make it innovative. Over 50% of the global Gen Z demographic uses social media daily, spending almost 3 hours scrolling through their social media feeds to connect with others, pass the time, and discover entertaining content. Tip #6: Make it entertaining. Key takeaway? Tip #5: Make it social.

Engagement 59

Engagement Marketing Social Media Entertainment 59

Alida

APRIL 27, 2018

Last week, 120 experience leaders in innovation, insights, customer operations and digital transformation gathered for the Chief Customer Officer Summit at the Park Hyatt Melbourne to discuss the state of customer experience (CX). She said it’s important to connect customer issues with situations that are more personal to employees.

Chief Customer Officer 133

Chief Customer Officer Leadership Innovation Books 133

Chadwick Martin Bailey

OCTOBER 26, 2020

* This technology will increase the ability of many people to significantly improve their internet connectivity and potential, either as a fixed internet access substitute alternative, or for some households who may want to use 5G cellular connectivity as their only internet access (both inside and outside the home): Oh, yeah: and puberty ?

Entertainment 124

Entertainment Technology Connections Consulting 124