eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. While it is disappointing to not be able to meet our peers, colleagues, and experts in person, an online event does give us the flexibility to attend and switch between as many sessions as we like! What is KMWorld Connect 2021? The solution?

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Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

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Connections 2024 Customer Centricity Events 52

TechSee

JANUARY 2, 2019

A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. Whirlpool, a global leader in smart appliances, shares insights from their global survey. Voice-First Experience: Innovation and Disruption. Monday, January 7. 1:30 – 2:00 PM.

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CSM Magazine

FEBRUARY 16, 2024

The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. On April 24th & 25th 2024 the event will be taking place at the Las Vegas Convention Center between 10 am and 4 pm each day.

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Lithium

JUNE 27, 2023

Teaming up with our trusted partners, Glowing Blue, we're excited to inspire, connect, and equip you with the tools to maximize your community's impact and to show you what’s next for online communities. Take a tour of Aurora 2023 Khoros Brand Communities Roadmap Khoros Insights Blog Customer Stories

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CSM Magazine

SEPTEMBER 11, 2023

So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day, held at our London HQ, was a must-attend event. Sabio’s Expert Insights Jim Fleming, WFM Specialist Architect at Sabio, laid the groundwork for the day with an emphasis on maximising WFM solutions. .

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CustomerSuccessBox

JUNE 8, 2022

This has translated into huge demand for customer success events around the globe. Professionals connect, network, learn and share the best practices during these customer success events. At CustomerSuccessBox , we’ve curated some Customer Success Events, upcoming in June and July 2022, that you cannot afford to miss!

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Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

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Kustomer

JULY 24, 2020

Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Here is our curated list of must-attend events. This is still an in-person event. CCW at Home.

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Joe Rawlinson

OCTOBER 20, 2022

Bringing together people from all over the world in the same industry to learn and share is crucial to innovation. And a right set of event ticketing strategies is essential when you want to boost ticket sales online for your upcoming conference planning project, whether in-person or virtual. Understand how your event meets a key need?

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Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. His presence as the keynote speaker brings valuable insights to the conference, making it a highly anticipated event.

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CSM Magazine

OCTOBER 24, 2023

Since 2017, Calabrio has honoured nearly 70 companies for their dedication, innovation, and hard work in improving contact centre operations. Unifier: Peckham The ‘Unifier’ , understanding the value of sharing customer insights across an organisation, was awarded to Peckham. For more information visit Calabrio.

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CSM Magazine

JULY 10, 2023

As the sun set on London’s iconic River Thames, attendees of our ‘Disrupt on the River’ event found themselves not just on a boat, but at the helm of the future of customer engagement. They also shared insights from their own experiences working with customers to improve their CX.

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CX University

MAY 23, 2023

I had the privilege of presenting on the topic of “Design Skills to Master Change and Emotional Impact” during this event. In this article, I will share key takeaways and insights from this conference. Attendees were eager to learn practical approaches to integrating design thinking into their CX strategies.

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TechSee

FEBRUARY 21, 2022

AI can help uncover insights from masses of unstructured data and provide meaningful insights that help drive essential business decisions. The post 10 Innovative Ways Companies are Winning with AI Today appeared first on TechSee. Make Sense of Data. Boost Staffing.

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CSM Magazine

DECEMBER 22, 2023

Guerrilla Marketing Guerrilla marketing is about being insightful, imaginative, and spontaneous, not expensive. Sponsorship opportunities can include music festivals, sporting events, charity events, or even theme parks. This marketing strategy involves doing something unexpected and unique to capture people’s attention.

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Cyara

MARCH 15, 2024

Dive into the highlights of Cyara Xchange 2024, where industry leaders exchanged insights and forged connections.

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Talkdesk

APRIL 2, 2020

We recognize it is now more important than ever to connect with your peers, innovators and industry experts. That’s why we’ve transformed Opentalk 2020 into a virtual event — all online, at no cost to you. The event will include breakouts on how to keep business moving forward even in times of uncertainty. Register now!

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TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Follow on LinkedIn John R.

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ThriveableBiz

NOVEMBER 13, 2023

Insights vs Facts: What's the Difference for Business Marketing? In popular usage Insights is often a substitute term for Marketing Research. The confusion between Insights and Facts. For continuous improvements and creative innovations, to stay ahead of your competitors. We all do it! Fair enough. Just give me the data!

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SurveySensum

FEBRUARY 9, 2024

Customers can have changing needs and preferences, and global events can influence your industry. The insights you gain from the process can lead to informed decision-making and sustainable growth. Here are seven tips to ensure your market research endeavors yield meaningful and accurate results and insights.

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Think Customers

FEBRUARY 1, 2024

In today’s hypercompetitive market, actionable customer insight is extremely valuable currency. That’s one of the takeaways from Google Chief Strategist Neil Hoyne’s mainstage presentation at last week’s Customer Contact Week (CCW) Austin event. The post Data, AI emerge as hot topics at CCW Austin appeared first on 1to1 Media.

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TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

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Kustomer

NOVEMBER 9, 2023

At Kustomer, we believe that understanding, embracing, and harnessing the power of AI in CX is not just a necessity—it’s the key to revolutionizing the way we connect with customers. To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th.

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CSM Magazine

JUNE 27, 2023

As a ‘Groundbreaker Sponsor’ at the event, Sabio, the digital customer experience (CX) transformation specialist, and makepositive will demonstrate their commitment to innovation in the world of customer engagement and the revolutionary opportunities that come with it.

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Connective DX

JANUARY 31, 2020

January 31, 2020 – Boston, MA – Connective DX , a PK Company , and Sitecore Certified Platinum Partner, is excited to announce that two of its team members, Madhu Anbalagan and Jeff Cram, have been named Sitecore Most Valuable Professionals for 2020. Madhu has served as a Senior Software Engineer at Connective DX since 2018.

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Gainsight

JUNE 10, 2021

They were our lifelines and connections to the outside world. August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Nick Mehta, CEO of Gainsight, opened the show with greetings and a message about innovation.

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Oracle

APRIL 10, 2020

So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020? We asked consumers to provide examples of streaming, virtual, and digital innovations they’ve seen in 2020, and here are 10 of them. Media management software innovation. Strides with streaming.

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Alida

MARCH 27, 2018

At Customers for Life, a recent Vision Critical event in Hong Kong, we immediately felt the grandeur, magnificent presence and ambience of the flagship Mandarin Oriental (MO) hotel in Central Hong Kong as soon as we stepped in. Here are some key takeaways from this exclusive event. From big data to insight.

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Gainsight

APRIL 8, 2024

to Digital CS , drawing insights from research analysts and industry thought leaders. Gainsight’s platform offers insights into customer health and engagement, enabling companies to identify upsell and cross-sell opportunities and drive revenue growth through proactive account management.

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Experience Investigators by 360Connext

AUGUST 22, 2023

Usually, this means they collect all sorts of customer insights through surveys and user reviews to better understand their experience. They empower their entire company to act on those insights and then seek to understand their customers all over again. They might even proclaim to put customers first or be customer-centric.

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Lithium

DECEMBER 21, 2020

But there’s one thing that never changes, and we’ve seen it reinforced time and time again over the course of this year: the fundamental need for human connection. We’re announcing our 2020 Autumn Launch to help our customers develop this important form of connection with their own customers. Events experiences.

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Lithium

NOVEMBER 10, 2020

But there’s one thing that never changes, and we’ve seen it reinforced time and time again over the course of this year: the fundamental need for human connection. We’re announcing our 2020 Autumn Launch to help our customers develop this important form of connection with their own customers. Events experiences.

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Maru Group

MARCH 16, 2021

And while the way people relate to sports is transforming, our research reveals that the Super Bowl remains by far and away the most popular and exciting cultural and sporting event in America. The Super Bowl has stand out appeal versus the other big national viewing events How people connect with the Super Bowl is changing.

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BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Use high-quality images.

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CSM Magazine

FEBRUARY 28, 2024

It’s been a long and fascinating journey of growth, innovation, and an unwavering commitment to putting people first. From day one, the goal was clear – solve problems for customers and agents by leveraging technology in innovative ways. How did we get here? When I came on board, Sabio was still a small UK-based operation.

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CSM Magazine

MARCH 19, 2021

IRI , a global leader in innovative solutions and services for consumer, retail and media companies, today announced that it has acquired Intelligent Shopper Solutions (ISS). ISS is a leading retail consumer insight provider that enables collaboration between retailers and suppliers, from Kognitiv Corporation.

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