customer-experience-stats 
Customer Bliss
AUGUST 29, 2019
And if you were to ask them about their experience afterward, how would they answer? I’m excited to share that I’ve partnered with Oracle on a research study that takes a cross-generational look at customer preferences, behaviors, and expectations. there are tons of companies that reinvent their operations to meet customer goals.
Beyond Philosophy
DECEMBER 6, 2018
I decided that for people working in Customer Experience, we needed a way to stay on message, too. So, I am going to share with you some vital statistics about Customer Experience and how they deliver ROI because let’s face it, it’s about the ROI, Stupid. 8 Key Stats That Show You Customer Experience Delivers ROI.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Comm100
FEBRUARY 10, 2022
In a survey conducted by McKinsey & Company comparing customer experience (CX) in the public and private sectors, private companies came out far ahead. When government customers are satisfied with the service they receive, they’re on average nine times more likely to trust a government agency.
Clarabridge
JANUARY 4, 2017
As a discipline, customer experience is growing up. Here are 19 fundamental customer experience stats for 2017 to show you where CX stands, and where it is headed. People are still looking for a good customer experience. 45% of customers are willing to pay more for better customer service 1.
GetFeedback
JANUARY 5, 2020
These 40 customer retention stats reinforce the growing need for effective customer experience management. Churn can cripple any organization.
Clarabridge
JANUARY 4, 2017
As a discipline, customer experience is growing up. Here are 19 fundamental customer experience stats for 2017 to show you where CX stands, and where it is headed. People are still looking for a good customer experience. 45% of customers are willing to pay more for better customer service 1.
Answer Dash
SEPTEMBER 14, 2019
And if you were to ask them about their experience afterward, how would they answer? I’m excited to share that I’ve partnered with Oracle on a research study that takes a cross-generational look at customer preferences, behaviors, and expectations. there are tons of companies that reinvent their operations to meet customer goals.
Expert insights. Personalized for you.
227 
Let's personalize your content