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How to build a durable growth engine with Digital Customer Success

Gainsight

There are plenty of unexpected challenges in SaaS right now, as the looming recession becomes a reality, but Customer Success (CS) organizations in particular are adopting digital tactics to overcome and endure these challenges. . Here are our top 5 recommendations to empower your CSMs with an efficient, scalable digital-led strategy.

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Review Management: An Essential Component of Modern Marketing

InMoment XI

In the digital age, platforms such as Yelp, Google, Facebook, and Tripadvisor wield unprecedented influence over consumers’ purchase decisions. In these digital spaces (just as in traditional feedback channels like support and service phone calls and various types of surveys ), customers want to be heard individually and addressed personally.

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Understanding the Importance of Social Media Marketing

InMoment XI

In today’s digital landscape, the importance of social media marketing cannot be understated. Social Media Boosts Brand Awareness and Search Visibility An effective social media marketing strategy can enhance brand awareness, improve search visibility, and contribute to overall brand success in the digital realm.

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Four Tips for Using Customer Data to Improve the E-Commerce Experience

InMoment XI

Thanks to COVID, digital roadmaps across industries have quickly accelerated. After a whirlwind of COVID-spurred digital transformation, rapid brand expansion, and supply chain woes, consumer expectations and their relationships with e-commerce brands have changed before our eyes. Tip #1: Rethink the Digital Customer Journey.

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Automotive Reputation Management: Win with Digital and Drive Customer Acquisition

InMoment XI

brands must recognize that the ability to manage their digital channels and digital reputation is a crucial success factor. Automotive online reputation management helps shape and maintain a positive image, ensuring that consumers view your brand favorably across all the digital channels that they use. Improved brand perception.

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Over-engineering the Customer Experience – ‘Digital’ is not the answer to everything!

ijgolding

Much has changed over the decades, but perhaps nothing more so than the ability of human beings to do almost everything quicker and more efficiently as a result of the digital world. Whilst existing without digital was very different, our lives were enriched in so many other ways. Ok’ was the reply. Sounds quote cool.

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The CMO’s 5-Step Guide to Boosting High-Quality Traffic and Customer Engagement

C3Centricity

The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. Understanding the Challenge of Getting High-Quality Traffic The explosion of systems and platforms means that the digital landscape is crowded and noisy.