Download Employee Experience Insights Technology 
InMoment XI
AUGUST 17, 2023
Get Customer Feedback: By capturing feedback on the customer service experience, companies can gain insights into their strengths and weaknesses, enabling them to make targeted improvements and enhance overall customer satisfaction. Take The Lead!
InMoment XI
AUGUST 2, 2023
While reports and data can offer valuable insights, the most authentic and relevant information comes directly from your customers. The true value lies in taking decisive action based on the insights gathered from customers. While knowledge is valuable, taking action based on customer insights is what drives progress.
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Qualtrics
JUNE 18, 2021
Before COVID-19 and the shift towards hybrid working, organizations were already competing for talent based on employee experience. Employee experience is now headline news and while the growing consensus from all stakeholders is encouraging, it puts leaders that own employee experience (EX) in the spotlight.
Qualtrics
DECEMBER 3, 2020
IT has long been a key component of employee experience. Since the pandemic, it’s taken center stage with IT executives driving job enablement and productivity through world-class technology experiences that keep employees motivated and engaged. More than 65% of the U.S. More than 65% of the U.S.
Qualtrics
FEBRUARY 4, 2021
IT leaders now have a critical opportunity to take center stage in designing and improving employee experiences. Yet well before 2020, technology was already enabling a hybrid ‘Work From Anywhere’ culture. Download our playbook for implementing an XM program for IT. Here's how. Why IT is taking on a bigger role.
Bold360
FEBRUARY 26, 2020
Many survey respondents described their current knowledge management technologies as “clunky.” With the right technology—including AI—organizations can give their employees the knowledge they need to take their performance to the next level. What they want in a tool, above all, is ease of integration and administration.
ClearAction
OCTOBER 25, 2022
While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. Absorb: how you share CX insights shapes managers’ absorption of keys to customer-centric management.
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