hire-way-world-class-customer-experience 
Win the Customer
MARCH 2, 2014
Organizations that "get" customer experience and are known for their excellent customer service, realize that it''s more about the people you assemble to serve than the processes you have in place. Customer Service'
BlueOcean
FEBRUARY 14, 2024
When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?
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ShepHyken
SEPTEMBER 29, 2021
What if they looked at the world? . I even wrote a book, Amaze Every Customer Every Time , in which I used Ace as the role model example throughout the entire book. Ace Hardware stores didn’t stop with being world-class in the home improvement industry. The company wanted to be known as a world-class retailer.
BlueOcean
FEBRUARY 14, 2024
When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?
Retently
NOVEMBER 27, 2023
Outsourcing, also known as Business Process Outsourcing, is the process of hiring another individual or company, foreign or domestic, to handle business processes for you. Business owners now realize that there are many reasons that companies, both big and small, outsource various jobs, and Customer Success is no different.
COPC
MARCH 11, 2024
This guide sheds light on the multifaceted nature of employee retention, aiming to enhance customer satisfaction and other key performance indicators through careful questioning and thoughtful leadership actions. Then, take steps to attract and recruit the best-fit candidates who meet minimum hiring requirements. See Figure 2.
ShepHyken
JULY 6, 2022
In our customer service training workshops , we have an exercise that introduces a concept called The Five Levels of Service. The levels advance from Unacceptable to Basic to Good to World Class to Trademark. This happens when a company or brand is referred to in a way that positions them as one of the best at what they do.
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