Magellan Solutions

MAY 28, 2019

They stressed that in the history of modernization and industrialization, it has been a rule of thumb to seek foreign assistance when needed. Outsourcing is the practice of tapping outside firms to handle work usually done within a company. “Outsourcing is inevitable, and I do not think it’s necessarily treating people like things.”.

Call Center 75

Call Center Financial E-support E Commerce 75

Maru Group

JUNE 9, 2020

Researchers will reach out to a cross-sectional sample of individuals and obtain data from them with an eye to generalizing to a broader population. Researchers will reach out to a cross-sectional sample of individuals and obtain data from them with an eye to generalizing to a broader population.

Healthcare 52

Healthcare Document Events Engagement 52

Think Customers

FEBRUARY 25, 2021

Hear what some people had to say in their efforts to receive some of the first doses of vaccine, and how what they’ve experienced can help improve future vaccine distribution. We wanted to find out what it was really like, so we asked people with different circumstances about their end to end vaccine experiences.

Hospitality 52

Hospitality Healthcare Information Technology 52

Qualtrics

DECEMBER 3, 2021

Recent global crises have caused significant labor shortages – and the impact is leading businesses to reevaluate how to attract the right talent and protect their customer experiences from the fallout. As we move towards the 2021 holidays and the new year, ongoing labor shortages are becoming an ever-more glaring issue.

Customer Experience 49

Customer Experience 2021 Employee Experience Hospitality 49

West Monroe

JANUARY 23, 2022

Utilities are working to increase electrification in emissions-intensive economic sectors such as transportation and buildings. Moving toward an Advanced Distribution Management System (ADMS) can help utilities unlock the full value of grid enhancements and provide central visibility and control to a growing number of devices.

2022 40

2022 Transportation Telecommunications Wireless 40

West Monroe

APRIL 10, 2017

The new open-source frameworks, CareKit and ResearchKit, provide a standard platform that enables developers to build medically-focused research and care apps with built-in features related to end-to-end data encryption, privacy, and standardized data sharing. With all these benefits, why wouldn’t apps like One Drop become more mainstream?

Healthcare 40

Healthcare Competitive Advantage 2016 2017 40

Grade.us

JULY 7, 2020

How do they retain their #1 spot with consumers? More importantly, how can you use Healthgrades to boost patient referrals for your practice or clinic? More importantly, how can you use Healthgrades to boost patient referrals for your practice or clinic? Here’s what we’ll cover today. Table of Contents.

Hospitality 37

Hospitality Healthcare Advertising Insurance 37

C Space

SEPTEMBER 2, 2020

In early March we began reporting daily on how brands were dealing with Covid-19. But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world.

2020 40

2020 Brands Airlines Travel 40

Qualtrics

JANUARY 30, 2019

Hear from BuzzFeed’s Chief People Officer, Lenke Taylor about how they’re employing technology to answer common HR questions, encourage employees to network with colleagues, act on employee feedback, and more. As a people team, we work to create consistent programs. Over to Lenke!

Culture 20

Culture Leadership 2017 Advertising 20

RapportBoost

DECEMBER 10, 2018

So, we hope to inspire amazing, thoughtful conversations today that will create actionable insights for you. Before we go any further, I do want to thank Talkdesk for sponsoring the webinar series, and helping us to make this happen. Also joining us would be Kaye Chapman ; the Learning and Development Manager at Comm 100.

Contact Center 40

Contact Center Customer Centricity Multi-Channel Webinar 40

SurveySparrow

MARCH 11, 2024

In this blog, we’ll explore the major types, their purpose, how they work, and some examples to help you understand better. So, why don’t we start with… What’s a Poll? The poll results are then analyzed to identify trends and patterns within the target population. So, what’s a poll?

Measurement 52

Measurement Social Media Government Insights 52

ProProfs Chat

NOVEMBER 19, 2021

At some point in time, we all have answered a poll – Whether it was a question about our ideal election candidate or our favorite beverage brand. We love when somebody cares about our opinions. . How easy did you find searching for products/content on our website? 150 + Poll Questions to Ask. Somewhat agree .

Engagement 98

Engagement Sports Net Promoter Score Financial 98

ChurnZero

FEBRUARY 19, 2021

Whenever I tell someone that I work as a Customer Success Manager, it inevitably always results in a confused facial expression and a response of “So, what is it exactly that you do?”. Come prepared to every meeting to maximize value. Make post-meeting follow-ups easy and impactful. Meetings on my calendar for the day.

Customer Success 96

Customer Success Management Customers Insights 96

SurveySparrow

SEPTEMBER 28, 2023

According to the United Nations, the world’s population stands at approximately 8 billion individuals. This is why researchers rely on population of interest, a subset that represents the group they want to study. This is why researchers rely on population of interest, a subset that represents the group they want to study.

Definition 52

Definition Insights Information Healthcare 52

Talkdesk

FEBRUARY 5, 2021

The Talkdesk retail and e-commerce team was in attendance to devour as much of Chapter One’s 80 hours of virtual content as we could. There was not a single session we attended at NRF 2021 that did not stress the years of digitization that were packed into a few days, weeks and months in 2020. Elderly care centers became digitized.

2021 87

2021 E Commerce E-support Retail 87

inmoment

MARCH 9, 2020

This laser sharp focus on the total experience must span the entire demand and supply chain and incorporate every aspect of how products and services are designed, priced, marketed, sold, delivered and supported. We see this front-line transformation happening everywhere. It’s not just financial services.

Customer Experience 52

Customer Experience Hotels Leadership Financial 52

Grade.us

AUGUST 11, 2020

You’ll need to invest your time with the right review platforms to achieve consistent growth in your business. Which online review sites are most important for reputation management, driving visibility, and social proof? We’re going to get an answer to that question today. With customer reviews, of course!

Travel 52

Travel Customers Consumers Hospitality 52

Qualtrics

MAY 9, 2019

The Society of Human Resources Management (SHRM) suggests that direct replacement costs can reach as high as 50%-60% of an employee’s annual salary, and total costs associated with turnover ranging from 90% to 200% of annual salary. We spoke to HR leaders across several industries to uncover their secrets to attracting and retaining people.

Employee Experience 40

Employee Experience Leadership Culture Innovation 40

Grade.us

MAY 25, 2021

Today we’re going to take a look at 19 of the top healthcare review sites to gauge their potential value for your business. . Today we’re going to take a look at 19 of the top healthcare review sites to gauge their potential value for your business. . Why you need Google reviews. Unfortunately, this works in reverse.

Healthcare 26

Healthcare Hospitality Insurance Multi-Channel 26

C Space

APRIL 2, 2020

We started this series of brand updates on March 12, but the reaction has been so positive, and the crisis so fast-moving, that we’re going to move to a continuously updated rolling news format from now until it’s all over (hopefully soon). Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 40

2020 Brands Hospitality Government 40

Grade.us

JANUARY 12, 2021

The Yelp business listing is a powerful yet controversial entity in the local search and review management space. Ask any business owner how they feel about Yelp. With a careful approach, Yelp can produce incredible results for your business generating more traffic, leads and sales. Reading Time: 25 minutes. Delivered 2.2

Advertising 35

Advertising Social Media Events Connections 35

Grade.us

JANUARY 7, 2020

They’re a powerful yet controversial entity in the local search and review management space. With a careful approach, Yelp can produce incredible results for your business generating more traffic, leads and sales. Here’s everything that you need to know about Yelp: Why is Yelp important to your business. Delivered 2.2

Advertising 51

Advertising Hotels Social Media Customer Confidence 51

Pointillist

AUGUST 14, 2018

How you deploy customer journey analytics organizationally—and not just the software you choose—will make all the difference for achieving long-term success. Now it’s time to invest in a good customer journey analytics platform that will meet all your needs and be the right fit for your organization.

Customer Journey 41

Customer Journey Metrics Measurement Touchpoint 41

SmartKarrot

MAY 29, 2020

An account manager acts as a middleman between the company and its customers. The account manager determines the needs or requirements of the customer – i.e. what they are looking to achieve on both a short and long-term basis. The manager ensures the company delivers to the clients according to their expectations. .

Management 10

Management Healthcare Insurance Leadership 10

Qualtrics

OCTOBER 27, 2020

It’s critical that every leader be aware and understand the impacts of the current economy and social environment on their employees — and how to maintain performance, engagement and motivation in this new world. In general, it analyzes how modern societies progress, stagnate or regress because of their local, regional, or global economy.

Leadership 26

Leadership Measurement Engagement Healthcare 26

Qualtrics

JUNE 30, 2020

Steve Gustavson, Chief Creative Director from Adobe shares insights from how Adobe transformed their 20,000 in-person marketing summit in Las Vegas to a 100% virtual event and how brands can prepare for virtual events in the “new normal.” We realized people needed this moment. We didn't want to postpone it.

Events 26

Events Travel Innovation Brands 26

Pointillist

JULY 25, 2018

Learning how to choose the best customer journey analytics platform is just the start. Learning how to choose the best customer journey analytics platform is just the start. In either case, you likely have questions around what use cases to pick, how to create a project team and how to prepare your data.

Customer Journey 43

Customer Journey Events Metrics Government 43

eGain Blogs

MAY 18, 2022

In a consumer survey we conducted during the pandemic, 57% of those surveyed reported getting different answers for the same question when they contacted a government agency through different channels and touchpoints. So now you know why we are talking about knowledge as the missing ingredient in the digital transformation of citizen service.

Government 90

Government 2021 ROI Insurance 90

West Monroe

JANUARY 23, 2022

It is frequently said but cannot be overstated: the COVID-19 pandemic has intensified existing pressure on the healthcare industry to deliver high-quality, personalized care at lower costs to more people. Much work has been done, especially in recent years, to create a sturdier, more tightly connected, and more navigable healthcare ecosystem.

Healthcare 52

Healthcare 2022 2021 Multi-Channel 52

NetBase

JUNE 3, 2020

The time is certainly right for telehealth, as we see providers taking healthcare in this new, necessary direction. Here we see just a handful of the top trending topics. In this trend analysis, we’ll share consumer and market intelligence around: The accelerated telehealth trend; how COVID-19 made a luxury item the norm.

Healthcare 64

Healthcare Insurance 2026 Travel 64

C Space

DECEMBER 6, 2021

In March of 2020, we launched an exploration to understand how people’s lives are changing amidst the new realities thrust upon us by the pandemic, social unrest and evolving technologies. We believe that’s the wrong question. We Before Me. I NEED you to be healthy for my health. We need each other.

Consumers 59

Consumers Transportation 2019 Airlines 59

West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. But we’re coming at that story a little differently this time around. Read on to learn more. De novo vs. acquisitive building.

Healthcare 52

Healthcare Multi-Channel 2021 Innovation 52

West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. But we’re coming at that story a little differently this time around. Read on to learn more.

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40

West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. But we’re coming at that story a little differently this time around. Read on to learn more. De novo vs. acquisitive building.

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40

Comm100

MAY 1, 2018

And managing these teams can be a very rewarding experience. Use the following tips for managing multigenerational teams to help you harness the best of these powerful generations. Understanding the idiosyncrasies of each generation allows companies to develop effective strategies for focusing on generation-specific needs.

Management 41

Management Financial Communication Social Media 41

Strativity

DECEMBER 21, 2015

It’s easy to get caught up in the day-to-day and overlook or take for granted the many things we have afforded to us each and every day. That’s why, especially at this time of the year, it is important to reflect on those who may not be as fortunate as ourselves and give back to those in need. Lives are transformed.

Books 40

Books Financial 2001 2002 40