Think Customers

JUNE 16, 2015

The healthcare industry is undergoing dramatic changes, not the least of which is an increased focus among payers (healthcare insurers) and providers (physicians, hospitals, clinics, etc.) But payers aren't the only healthcare industry participants that are blazing new trails in customer centricity.

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Clarivate

APRIL 18, 2024

Strategy #1: innovate and create Amazon founder Jeff Bezos has said that overnight success takes about 10 years — and that ramp-up period may be what’s playing out for the ecommerce giant in healthcare. billion, following an earlier failed healthcare venture with Berkshire Hathaway and JPMorgan Chase.

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Experience Investigators by 360Connext

FEBRUARY 3, 2020

Learning Makes You Happier — Science Shows it. “The good news is: those who have understood that learning and happiness are very closely linked in our minds will know that the experience of happiness is always possible throughout life. Key Takeaways: Science shows a link between learning and happiness.

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Kitewheel

AUGUST 31, 2020

The Healthcare Experience Through Time. As our understanding of science has improved, so too has the modernization of healthcare. But doctors and healthcare providers existed before then, and so did the healthcare experience. . Pharmaceutical businesses can improve the experience for healthcare providers. .

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Kitewheel

AUGUST 31, 2020

The Healthcare Experience Through Time. As our understanding of science has improved, so too has the modernization of healthcare. But doctors and healthcare providers existed before then, and so did the healthcare experience. . Pharmaceutical businesses can improve the experience for healthcare providers. .

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Forrester's Customer Insights

DECEMBER 7, 2022

Healthcare and life sciences companies: Fill out Forrester’s executive survey in exchange for personalized feedback on your state of digital experiences, as well as key industry benchmarks.

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Magellan Solutions

APRIL 12, 2021

Make Use of Healthcare BPO To Deliver Efficient Healthcare Services. A study indicates that 47% of consumers say that healthcare is industry-focused when it should be patient-focused. . This has always been the case when it comes to delivering healthcare services. This is where healthcare BPO comes into play.

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West Monroe

JUNE 30, 2021

We’ve experienced unbelievable change over the past year in the way we think about and consume healthcare. It’s no wonder, then, that when surveyed earlier this year, nearly half of healthcare CFOs said the pandemic will drive an increase in partnerships across the healthcare ecosystem. Primary Care. Key trends.

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CSM Magazine

JULY 22, 2022

Among other things, he predicted we will discover extra-terrestrial life in this century – not necessarily little green men, but perhaps bacteria. What 6G will bring in 2030 is the sort of data speeds that can turn today’s science fiction into reality. A few years ago, I heard Kevin Ashton speak at a conference.

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Second to None

FEBRUARY 16, 2018

Recently, the powerhouse brand announced a new effort to improve the way they provide their employees with healthcare, sending shockwaves throughout the healthcare industry. And that’s before the behemoth triumvirate (with no healthcare experience) even explained how they will do it.

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Maru Group

JUNE 9, 2020

In the healthcare world, this takes on a slightly different slant – with one of the important audiences being patients who have experienced a particular disease or condition. A number of medical journals have documented the collateral damage caused by a reluctance to engage with the healthcare system.

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Clarivate

JUNE 29, 2023

OpenAI’s launch of ChatGPT on March 14 heralds a new era of artificial intelligence that will have profound implications for society, including the life science and healthcare industries. Podcast: How science and big data are helping in the search for an effective treatment of a rare disease that causes blindness.

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PK

APRIL 23, 2020

The pandemic has undercut the predictability of normal life. Our work, economy, personal health and ability to enjoy life are no longer givens, and seem prone to frequent and abrupt changes. Telemedicine will help healthcare heal. For technology to matter, it has to be applied creatively to high-value problems.

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Clarivate

NOVEMBER 23, 2021

Learnings from bringing clinical trial management in-house, and how to modernize your approach to patient-first trials with advanced data science, real-world data and other patient intelligence. One of the biggest challenges for the pharmaceutical industry is the efficiency of the product cycle for creating new medicines.

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Alida

SEPTEMBER 22, 2016

Use Sparq to bring authenticity to life. While both companies come from different industries, they find common ground in their agreement that engaging with customers is key to better customer experience. Shifting gears to the health care industry, patient insight also helps organizations become better marketers.

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ReviewTrackers

DECEMBER 14, 2017

It’s a term that has expanded across the healthcare industry, and it’s necessary that providers understand what it really means if they are to be successful at a time when consumerism is at the forefront of healthcare. These four attributes provide evidence as to why brand reputation for healthcare organizations is so important.

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Clarivate

FEBRUARY 5, 2024

In the life sciences, these technologies have potential (and actual) applications across the innovation cycle, from discovery through to post-market monitoring. Agencies are hustling to catch up, and the industry is struggling to move forward with these technologies in the absence of safe harbors. They have no ethics.

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West Monroe

JANUARY 17, 2024

The healthcare landscape is evolving. Traditionally characterized by its complexity and intricacies, healthcare is witnessing a surge in transformative partnerships and consolidations. The intersection of healthcare and technology presents myriad opportunities for growth and innovation.

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BirdEye

APRIL 19, 2023

If you are well versed in several industries like finance, healthcare, and technology, you may find several opportunities and make a full-time salary. Online coaching and consulting If you consider yourself a guru when it comes to career guidance and living life, becoming a life coach or consultant might be the path for you.

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C Space

APRIL 23, 2020

Workwear brand Dickies has announced that, in partnership with its parent company, VF Corporation , it is shortly to start manufacturing FDA-compliant isolation gowns for hospitals and healthcare workers. million by September with fabric sourced from industry partner Milliken & Company.

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Clarivate

JULY 31, 2023

Following the acquisition of Dialog Solutions as part of the ProQuest M&A in December 2021, Dialog Solutions products and services will be folded into the Clarivate portfolio of offerings for Life Sciences & Healthcare. To learn more about the Dialog platform, visit: here.

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Talkdesk

MARCH 24, 2021

Digital transformation has been top of mind in the insurance industry for quite some time now, but recent events have forced insurers to develop new ways of delivering value. They have been around for a long time—well before the advent of the internet and the fourth industrial revolution. .

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Bold360

MAY 20, 2019

Saama’s primary purpose is to work with life sciences and pharma companies to deliver impactful outcomes from complex data as well as machine-augmented, AI-enabled analytics to drive new types of user experiences. Costs are rising in part due to inefficiencies in how the industry is processing the data. It’s crazy.”.

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West Monroe

DECEMBER 1, 2021

West Monroe’s Healthcare and Life Sciences Managing Director Will Hinde discusses what it's like to be a healthcare consulting during a pandemic, how the industry has changed, and what’s next for an industry dealing with so many short-term and long-term unknowns.

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Clarivate

NOVEMBER 23, 2023

AI and life science companies alike need to conduct due diligence to ensure optimal results and avoid the pitfalls of poor data sources and an over-reliance on technology’s capabilities. As AI becomes part of the fabric of our personal and professional lives, its use continues to reveal both its potential and limitations.

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West Monroe

APRIL 10, 2017

Apple created a new series of healthcare application development frameworks in early 2016. One Drop impacts the healthcare industry by making the process and market more efficient, while the data can help drive innovation and increase productivity, and overall will be able to deliver better quality care to the patient.

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Clarivate

APRIL 24, 2023

healthcare payers and providers are consolidating at a dizzying clip as they seek to gain market share, increase access to care and secure clinical control to improve health outcomes. Payers are responding by creating, acquiring or fortifying provider networks and healthcare clinics of their own.

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Qualtrics

FEBRUARY 18, 2020

Take a deep dive into your industry. Join industry visionary Bruce Temkin to explore the Human Experience Cycle (HxC) and how it impacts every part of our lives. Take an industry deep dive with the experts. Want to see how XM works in your industry? Healthcare — 13:00-13:45 // Weds, 11 March. What’s new in XM?

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Qualtrics

MARCH 4, 2019

Talking with people from a range of industries and gaining insight into what’s important to them and their customers. I’ve worked with clients in healthcare, banking, legal, staffing, manufacturing, and academia, to name a few. What surprised you most about working at Qualtrics?

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Clarivate

JANUARY 8, 2024

The year 2024 is shaping up to be the best of times and the worst of times for the pharma industry,” said Henry Levy, President, Life Sciences & Healthcare at Clarivate. The potential for real world data and real-world evidence to transform drug R&D , commercialization and post-market monitoring.

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West Monroe

APRIL 23, 2024

Across the healthcare industry, leaders and analysts can’t seem to stop talking about a crisis with no immediate solution: a severe shortage of nurses. With an aging patient population whose demand for healthcare services is only projected to grow, how can the industry prevent this problem from spiraling out of control?

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Kustomer

SEPTEMBER 17, 2020

Vipula has a wealth of experience, working in several industries from banking, to hospitality, to consulting. So what our research and science has shown is that customers make their decisions largely based on emotional factors.” This science of the impacts of emotion is relatively new, but dramatically improves the customer experience.

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Qualtrics

JUNE 6, 2019

She’s led teams in the technology, financial services, and business travel industries and was recently honored as 2018 Top 50 Most Influential CMO in the world by Forbes. His mission in life is to build brands that stand the test of time, according to his LinkedIn profile. Follow Brian for the latest in Harvard research and insights.

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Gainsight

SEPTEMBER 22, 2022

Over the years, we’ve been inspired by the unique strategies customer success professionals have presented to Pulse attendees and the way they’ve expanded CS beyond SaaS and into other industries. . One of those industries is the healthcare industry. Take Away #1: The U.S.

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Qualtrics

SEPTEMBER 15, 2020

It’s essential to understand the shift in online marketing, sales, communication channels, and that applies across so many industries from retail, insurance, banking, healthcare. From a consumer standpoint, it's everything from virtual events to delivered groceries to remote healthcare. Obviously, you think about healthcare.

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West Monroe

JULY 24, 2017

Across all industries – from utilities to banking and from healthcare to education – organizations are tapping into unprecedented amounts and types of actionable “big data” to understand consumers and drive powerful engagement. Companies in the predictive analytics sphere include 6sense, GrowthIntel, Lattice Engines, and Radius.

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Confirmit

NOVEMBER 15, 2017

From searching new ways to fight diseases to managing government regulations to flawed consumer perceptions, it can often seem as though pharmaceutical, life sciences, and medical device companies face more challenges than any other industry. Voice of the Customer Market Research Webinars.

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