Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Amanda White (@iamAMLW) September 20, 2016.

2016 267

2016 Innovation Marketing Insights 267

InMoment XI

APRIL 5, 2024

However, even with a high response rate, other forms of response bias, such as social desirability bias or acquiescence bias, may still be present if respondents provide inaccurate or misleading answers. Respondents may alter their responses to present themselves in a more favorable light or conform to social norms.

Feedback 260

Feedback Reference Hospitality Workshop 260

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Voice-First Experience: Innovation and Disruption.

2019 174

2019 Innovation Entertainment Events 174

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score Insights Customer Success NPS 81

BlueOcean

NOVEMBER 13, 2023

What new trends and technologies are on their mind? With these questions in mind, we present a quick round-up of some trending outsourcing and customer service-related articles, podcasts, and webinars from across the industry. Check the article out here if you’re looking to expand and innovate within your CX strategy.

Customer Care 177

Customer Care 2024 Multi-Channel Contact Center 177

InMoment XI

NOVEMBER 30, 2023

These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Reputation Management Software Managing your brand and business reputation requires more than just vigilance; it demands strategic precision and technological assistance. Consistency builds trust and recognition.

Brands 378

Brands Management Multi-Channel Social Media 378

Uniphore

NOVEMBER 23, 2021

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. Email Address By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime.

Insights 52

Insights E Commerce Average Handle Time Return on Investment 52

InMoment XI

MARCH 27, 2024

Given these stats, it’s no surprise that sales-oriented corporations are taking a backseat to tech innovators, customer experience leaders, and automotive brands with a strong digital presence and great online reputation. Managing your brand reputation involves listening to and acting on the Voice of the Customer.

Automotive 260

Automotive Management Social Media 2024 260

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform. What data is used?

Innovation 116

Innovation Customer Success NPS Reference 116

SurveySensum

DECEMBER 29, 2023

Patient Feedback Patient feedback serves as a beacon, providing invaluable insights that illuminate the path toward refining operational strategies within healthcare settings. Harnessing patient insights allows healthcare providers to tailor their approaches, fine-tune services, and amplify patient-centric care.

Insights 52

Insights Healthcare E-support Demo 52

TechSee

JUNE 4, 2019

While these non-technological training styles center offer a number of benefits, they can consume a considerable portion of a call center’s resources in terms of time and cost. One innovator in this area is Slack , an online communication platform that sees users logging 100 million collective hours online per month.

Call Center 117

Call Center Technology Contact Center Average Handle Time 117

InMoment XI

APRIL 3, 2023

In the spirit of sharing insights for those who couldn’t attend or want to revisit my key points, I’m here on the InMoment blog to briefly recap my presentation! only hearing from one type of customer), or a lack of actionable insights. a way to analyze the data, identify insights, and take action based on the themes).

Touchpoint 260

Touchpoint Customer Centricity NPS Feedback 260

SurveySparrow

SEPTEMBER 9, 2023

Imagine running your business without proper insights into how your customers are experiencing your products. With solid data in hand, you can make informed decisions backed by real insights. These technologies empower businesses to predict user behavior with uncanny accuracy. That sounds a bit risky, right?

Insights 52

Insights User Experience Interaction Feedback 52

Strativity

JUNE 23, 2023

Award recipients are chosen by an international jury made up of 43 design experts from over 20 nations who score and award products based on the tenets of “good design and innovation.” The team set out to create something memorable, experiences that would resonate with our customers.

2023 52

2023 Innovation Connections Customer Centricity 52

Clarivate

OCTOBER 14, 2021

In this episode of Ideas to Innovation , Clarivate life sciences and healthcare experts reflect on partnering with pharma to combat the pandemic. COVID-19 has presented an enormous global challenge, requiring an unprecedented level of engagement by stakeholders across pharma, research and policy. Listen now. Get the full story.

Innovation 52

Innovation Healthcare Insights Presentation 52

CloudCherry

MARCH 14, 2019

On October 12th, we co-hosted a webinar with the CX Network where customer experience legend Bruce Temkin shared his insights on turning customer feedback into actions. In this article, we recap the discussion and highlight the key takeaways which can help you turn your customer insights into actions that drive business value.

Webinar 150

Webinar Insights Customer Insights Presentation 150

CSM Magazine

APRIL 30, 2024

In a project with Sabio Group, the digital customer experience (CX) transformation services specialist, the Hungarian firm was awarded a ‘Project Falcon’ Innovation Award for its transition path to a subscription business model. We are thrilled to be embarking on this journey with Graphisoft.

Multi-Channel 52

Multi-Channel E Commerce E-support B2C 52

West Monroe

OCTOBER 19, 2023

To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.”

ROI 52

ROI Technology Return on Investment 2030 52

ShepHyken

NOVEMBER 16, 2018

This week we feature an article by Jim Iyoob who talks about how and why technology has changed consumer behavior and how you need to reinvent strategies to keep up with consumers. – Shep Hyken. With technological advancements, the market has seen a tremendous shift in consumer behavior. Customers are connected.

Consumers 96

Consumers Technology Blog Chief Customer Officer 96

West Monroe

MARCH 16, 2023

My take: The companies that strike the right balance of risk and innovation when adopting generative AI will win. I’m very familiar with how West Monroe is navigating this process—not only as the leader of our Technology practice, but as the head of our generative AI taskforce.

Innovation 52

Innovation ROI Financial Social Media 52

West Monroe

MARCH 16, 2023

My take: The companies that strike the right balance of risk and innovation when adopting generative AI will win. I’m very familiar with how West Monroe is navigating this process—not only as the leader of our Technology practice, but as the head of our generative AI taskforce.

Innovation 52

Innovation ROI Financial Social Media 52

CSM Magazine

DECEMBER 21, 2021

Ross Daniels at Calabrio has a simple but effective checklist to humanise the customer experience using the latest tech innovations. These double-edged customer expectations also present a unique opportunity to empower agents and enhance CX. The technology tug-of-war. 3 ways to win the technology tug-of-war.

Technology 59

Technology Average Handle Time Omnichannel Blog 59

2020 Research

FEBRUARY 29, 2024

Key Takeaways While AI technology has the potential to enhance the research process, it’s unlikely to replace human respondents entirely. AI’s Role in Research Fact or Fiction: AI technology will replace the respondent. Get a front-row seat to the latest thinking, developments, and partnerships shaping the market research industry.

2024 59

2024 Innovation Leadership Presentation 59

Currency Alliance

MAY 9, 2022

The next decade will see even more accelerated innovation around the API economy, and those companies that can adapt to constant change will outpace their competitors. . of our API has been able to support every use case presented by a client or prospect. Features of an API-first loyalty platform. Thus far, Version 3.0

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

TechSee

AUGUST 15, 2021

However, lack of insight into the warranty and repair process results in incorrect diagnoses, over repairs, fraud , and overcharges. . They need a faster way to verify that the equipment is under warranty, and better insight into the repair process to keep costs down and work quality up.

Management 207

Management Contact Center B2B Innovation 207

CSM Magazine

APRIL 11, 2024

“However, achieving this level of insight is challenging without a truly centralised data strategy that gathers information and insights from across the entire business. CRM is no longer just a tool for routine marketing activities and sales administration.

Books 52

Books E-support Customer Experience Customer Journey 52

Talkdesk

JANUARY 22, 2020

Emerging companies are building their businesses by not only using AI, but with AI at the business core, transforming this technological field from wishful thinking into a rapidly-growing industry. Over the years, innovators have filed applications for nearly 340,000 AI-related inventions, with half of them having been published since 2013.

Innovation 57

Innovation Contact Center 2013 2019 57

Magellan Solutions

JUNE 23, 2023

Innovation continues to be a critical factor in the evolving business landscape. Outsourcing AI has helped companies by allowing these technologies to automate tasks. Furthermore, AI’s analytics skills provide valuable insights from massive amounts of data. Businesses must invest in training to work with AI technologies.

Competitive Advantage 98

Competitive Advantage Innovation Customer Satisfaction Technology 98

Gainsight

JUNE 10, 2021

August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Gainsight product leadership took to the stage to unveil new Gainsight innovations that will supercharge the way you deliver outcomes along the customer journey.

Innovation 52

Innovation Chief Customer Officer 2021 NPS 52

Calabrio

FEBRUARY 26, 2021

As a result, Calabrio designed and deployed the tools needed to help businesses increase client satisfaction, build customer loyalty and enhance the customer experience through groundbreaking and easy-to-use technologies. As a result, Calabrio has been recognized as the winner of the 5th annual Workforce Optimization Innovation Awards.

Innovation 52

Innovation Contact Center 2021 Magazine 52

TechSee

JUNE 23, 2020

Customer experience (CX) is a space where innovative AI applications are being deployed at a rapid rate to deliver effortless, multi-sensory journeys across a range of voice, video and text modalities, apps, and other digital touchpoints. In other words, a company’s virtual assistant needs to be present across all channels.

Multi-Channel 207

Multi-Channel Contact Center Touchpoint Interaction 207

Think Customers

FEBRUARY 1, 2024

In today’s hypercompetitive market, actionable customer insight is extremely valuable currency. That’s one of the takeaways from Google Chief Strategist Neil Hoyne’s mainstage presentation at last week’s Customer Contact Week (CCW) Austin event.

2024 52

2024 Events Leadership Innovation 52

CSM Magazine

JUNE 27, 2023

As a ‘Groundbreaker Sponsor’ at the event, Sabio, the digital customer experience (CX) transformation specialist, and makepositive will demonstrate their commitment to innovation in the world of customer engagement and the revolutionary opportunities that come with it. “AI is no longer a concept of the future.

Consulting 52

Consulting 2023 Multi-Channel Events 52

West Monroe

AUGUST 29, 2023

Executives are eager to harness the benefits of this technology — and avoid the pitfalls of implementing it too late. There are ample opportunities to drive real value with tried and tested machine learning technologies — in addition to being on the cutting edge with generative AI. But we see a common trend emerging.

Technology 52

Technology Government Insurance Insights 52

West Monroe

AUGUST 29, 2023

Executives are eager to harness the benefits of this technology — and avoid the pitfalls of implementing it too late. There are ample opportunities to drive real value with tried and tested machine learning technologies — in addition to being on the cutting edge with generative AI. But we see a common trend emerging.

Technology 52

Technology Government Insurance Insights 52

SurveySensum

FEBRUARY 19, 2024

Foster Innovation and Adaptability It is another principle that is adopted by some of the most successful businesses. Staying innovative and adaptable to new technologies for your business will make you always stay ahead of your competitors as well as generate better revenues. Keep diversifying your business workplace.

Customer Centricity 52

Customer Centricity Innovation Demo Communication 52