CSM Magazine
MAY 9, 2024
However, conservative thinking can sometimes stifle innovation. That was leading to either a complete lack of ability to innovate or very costly and lengthy upgrade projects.” Too often, information is siloed across sales, marketing, service and other functions, leading to a disjointed customer experience and an inefficient workforce.
Alida
SEPTEMBER 22, 2016
Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Take advantage of new methodologies in research innovation. Use consumer insight through the product innovation cycle.
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Alida
JANUARY 17, 2023
Even a slight misstep can have a drastic impact on a company's ability to compete in the market. While 2023 will pose its own set of challenges for businesses, it welcomes new opportunities for innovative customer engagement. In uncertain economic times, making the right choices for your business becomes that much more important.
2020 Research
OCTOBER 13, 2023
[link] In Episode 2 of Sago’s Eye on Innovation Series , Ash Wade, EVP of Revenue Operations at Sago, interviews Raj Manocha, Chief Client Officer at Sago, on the topic of improving the human experience in research. The post Eye on Innovation Series | Episode 2: Human-Centric Research appeared first on Sago.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks.
BirdEye
NOVEMBER 21, 2023
This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results.
C3Centricity
APRIL 23, 2024
As we all know and, unfortunately, have probably also experienced, every dollar in our marketing expenditure must be justified, and we have to prove our marketing ROI or risk budget cuts! Marketing Budget Allocation Gartner’s most recent (2023) CMO Spend Survey reported that marketing budgets fell from 9.5%
Speaker: Bill Johnston, Community Innovation Officer at Structure3C
Customers who share stories, knowledge, and experiences with other customers or prospects are more effective and authentic than traditional marketing programs. It follows that community-based advocacy programs can produce tremendous value and have a transformative impact on both the community and host company.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Adoption and innovation are swift and ongoing. He will share with you: Market research on the shifting labor market. Contact center operators have been buffeted by the pandemic, work-from-home initiatives, the great resignation, and quiet quitting. How to apply 2023 technology trends to your company's current demands.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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