manual 
Thematic
SEPTEMBER 22, 2021
The majority of qualitative data analysis still happens manually. We will teach you how to conduct the analysis manually, and also, automatically using software solutions powered by NLP. Will you analyze your qualitative data manually or automatically? That said, there are two new trends that are changing this. Consistency!
TechSee
JULY 3, 2018
“Instruction manuals” The words conjure up images of thick black-and-white tomes, boring, underused, maybe even untouched for years in our homes. Augmented reality has “blown the dust” off the instruction manuals of yesteryear. Today’s AR-based instruction manuals bear no resemblance to the printed booklets of the past.
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Cyara
AUGUST 23, 2022
Because the true cost of manual testing is a lack of visibility into your IVR system. In fact, if you only go halfway when implementing the system, you could end up with far lower profit increases than you had planned — and have a lot of frustrated customers on your hands.
InMoment XI
APRIL 23, 2024
These models can uncover metrics such as churn likelihood and quality assurance which allows AI to do all the hard work with efficient AI algorithms, optimising operational efficiency without exhaustive manual reviews so your supervisors don’t have to waste time manually reviewing agent calls.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success.
ReviewTrackers
OCTOBER 10, 2018
The post The Business Owner’s Manual to Google Local Guides appeared first on ReviewTrackers. Sooner or later, an actual Local Guide might stop by, and their review of the experience can convince more people to visit that specific establishment.
InMoment XI
FEBRUARY 22, 2022
One of my first jobs whilst studying at university was manually coding thousands of verbatims about pet food. Over the next five years, I worked in the market research industry and found that too many tasks are manual process-rich, as well as subject to human error.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
At the same time, manual coaching techniques are time-intensive and deliver feedback on a handful of cases, resulting in a high attrition rate and poor customer experience. Traditional methods of agent coaching versus manual coaching techniques. The importance of efficiency when onboarding and training agents.
Speaker: Brian Morin & Helena Chen from SmartAction
In a 6-minute customer service call, 75% of that time goes to live agents doing manual research. Some customer service interactions require a human —but just because some calls must be transferred to a live agent doesn’t mean they can’t all begin with AI. Only 25% of the call is valued customer interaction.
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