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Blue Ocean Wins 2024 Silver Stevie® Award for Contact Center Provider of the Year

BlueOcean

Blue Ocean’s winning entry highlighted the extraordinary partnership with their client, a national sports association that leads the US in governing and promoting one of the nation’s most well-loved sports. Blue Ocean truly exemplifies what a BPO can do for a client in building a relationship and innovating to meet extraordinary needs.

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The Complete Guide: How to Respond to Google Reviews

InMoment XI

We are sorry to hear you had a frustrating experience, but our team appreciates you bringing this issue to our attention.” Thank you for your Google review and for bringing this to our attention. We’ll strive to do better. ” “Thank you for letting us know about this. Your honest feedback helps us get better.

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A Day in the life of a Member Experience/CX Champion

CloudCherry

And, in this week’s episode of ‘The Sweets of CX’ , you’ll have the opportunity to do just that, as we focus on a day in the life of CX Champion, Assistant VP of Member Experience at Clearview Federal Credit Union , and our honored guest – the truly spectacular Janet Preteroti. So, which brand has wowed our Champ?

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5 Leadership Actions to Build Trust With Those Who Serve Customers

Customer Bliss

Just in 2020 alone, my team at Twitter had to tackle drills, meetings, and pivots in response to real-time historical moments: A global pandemic. To serve from a place of intention, you must understand your why and your team members. They are the often the first, last, or only touchpoint a consumer has with a brand. The 2020 U.S.

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Reset Expectations About Who You Are Actually Meeting With

One Millimeter Mindset

It is time to reset expectations about who you and I are actually meeting with. Today, I share some changes a group of us are making which create more positive dynamics and a solid sense of purpose during meetings. We ask people to reset expectations about who you actually are meeting with. Meet people where they are.

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How Cadillac drives customer centricity in the luxury market

Alida

As a member of Cadillac’s global launch and lifecycle marketing team, I am obsessed about changing that perception. In the last few years, we’ve been rethinking our approach so that drivers become aware of our innovations and get behind the wheel of a Cadillac today and for years to come. At least not yet.

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Building a Better Loyalty Program (and the Reward for Getting It Right)

BlueOcean

Salesforce research says consumers like us belong to 4.3 If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. loyalty programs on average.