CSM Magazine

APRIL 18, 2024

The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal. DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. “However, we also knew this was long winded.

Management 52

Management 2009 2018 Customer Relationship Management 52

IntouchInsight

SEPTEMBER 8, 2022

The rise of 3rd party mobile ordering and delivery services has helped many businesses offer a mobile shopping experience quickly, but at a cost. The rapid evolution of technology continues to impact every industry and raise consumer expectations around how brands incorporate it into their customer experience.

2022 115

2022 Consumers Technology Brands 115

Alida

APRIL 25, 2023

Alida’s spring release boosters connections between brands and hard-to-reach consumers through mobile-first strategies for immediate and better feedback.

Consumers 130

Consumers Connections Feedback Brands 130

CSM Magazine

MARCH 7, 2024

Now completing around 500 jobs a week, Jet Wash Shop uses the BigChange job management software to manage all aspects of its mobile operation. Customisable worksheets, accessed by engineers using their mobile phones, include prompts for completion including the capture of date/time stamped photographs and customer signatures.

Automotive 52

Automotive 2018 Customer Relationship Management 2013 52

CSM Magazine

FEBRUARY 29, 2024

In the growing market of mobile app development, providing top-notch customer service can be the deciding factor that makes your app stand out. For mobile app developers, the challenge is to integrate customer service in ways that resonate with tech-savvy users.

Customer Service 52

Customer Service Exceptional Customer Service Roadmap Feedback 52

Optimove

AUGUST 15, 2023

If you’re a mobile-first brand, QR code marketing will go a long way to increasing engagement, cultivating loyalty, and driving growth … let’s explore. And they’re highly cost-effective: QR codes are relatively inexpensive to create and implement, making them an attractive option for mobile-first brands working with ever-tightening resources.

Brands 52

Brands Marketing 2025 Events 52

Alida

MARCH 18, 2016

At Vision Critical, we’ve been focusing on the challenges created by the central role that mobile devices, both smartphones and tablets, now play in people’s lives. While the shift to mobile has created challenges for marketers and researchers, we believe the opportunities are even greater. Why mobile-first research is the way to go.

Customers 180

Customers Customer Expectations Marketing Brands 180

Optimove

OCTOBER 5, 2023

The Ghosts of Mobile Mistakes According to Pew Research , roughly three-quarters of U.S. The Ghosts of Mobile Mistakes According to Pew Research , roughly three-quarters of U.S. The average mobile app loses nearly 77% of Daily Active Users (DAUs) within the first 72 hours of installation. Fright Level: 4. Fright Level: 5.

Marketing 72

Marketing 2023 Loyalty Consumers 72

Optimove

JULY 13, 2022

What is Mobile Marketing? Mobile marketing is any marketing campaign that promotes products or services through mobile devices. By connecting with customers through mobile devices, you can create a cohesive customer experience. Mobile marketing is used to attract customers in an interactive and personalized way.

Marketing 40

Marketing Social Media Advertising User Experience 40

Beyond the Arc

JULY 24, 2020

Is your approach to customer support optimized for today's mobile-first customer service world? The post How important is mobile-first customer service? Do you have an innovation strategy to take advantage of these capabilities? Do you have an innovation strategy to take advantage of these capabilities? In this short [.].

Customer Service 88

Customer Service Innovation Presentation Blog 88

SurveyGizmo

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully.

Customer Engagement 52

Customer Engagement Feedback Engagement Roadmap 52

Perkville

JUNE 9, 2023

Perkville's loyalty and referral platform integrates with Mariana Tek's mobile app via its 5th tab feature.

Loyalty 98

Loyalty 98

Beyond Philosophy

NOVEMBER 23, 2016

How much time did you spend on your mobile today? With this much time spent fiddling with the phone, the chances are that many of your customers’ ONLY Customer Experience is a mobile user experience (UX). If the mobile site where some or all of these instances occurred was yours, the negative feelings would be about your brand.

Customer Centricity 167

Customer Centricity Books User Experience Brands 167

Optimove

JANUARY 23, 2024

With billions of mobile phone users worldwide , it’s crucial to design your emails for mobile users in the smartest way possible. Approximately half of all emails are opened on mobile, so designing emails to render legibly across all devices, screens, and resolutions is critical.

2027 59

2027 E Commerce Download User Experience 59

Forrester's Customer Insights

OCTOBER 3, 2023

Mobile banking matters more than ever in the US and Canada. Online banking usage is trending down as mobile banking usage and engagement continue to rise. In mobile banking channels, customers demand a widening set of features and services — and these mobile experiences have a major impact on brand perceptions and preferences.

Banking 60

Banking Brands Engagement User Experience 60

BirdEye

AUGUST 30, 2022

But, there’s another important part of the SEO equation to remember: most customers use their mobile devices to browse the internet. Customers can access your website through the device in their pocket – and if you haven’t optimized your site for mobile, you could be left behind. Table of contents What is mobile SEO?

User Experience 97

User Experience 2022 Information Metrics 97

QuestionPro Audience

JANUARY 3, 2018

Experts are predicting 2018 to be the year mobile technology officially takes over travel. Today, 77% of Americans own smartphones and a recent Global Traveler study found that one in three travelers now books on a mobile device. A good mobile app adds to the customer experience, and creates brand loyalty.

Travel 117

Travel 2018 Airlines Books 117

SurveyGizmo

DECEMBER 27, 2022

Setting mobile app KPIs (key performance indicators) for revenue, performance, and CX is an important first step toward accomplishing this. We’ve compiled a comprehensive list of the most popular KPIs that mobile app developers are using to measure (and solidify) their apps’ success. But there are tons of KPIs to choose from.

Metrics 52

Metrics Measurement Download 2021 52

CSM Magazine

FEBRUARY 26, 2024

Transitioning to digital working, Trent’s field operatives are using mobile devices synchronised in real-time with the back-office system. Trent’s Drains, a provider of 24/7 drainage services, is using BigChange software to jettison inefficient job management and improve productivity.

Financial 52

Financial Customer Relationship Management Document Management 52

Beyond Philosophy

APRIL 23, 2015

Many Customers only Customer Experience with you might be a Mobile Experience. With so many people on their mobile phones, it’s clear that an organization’s mobile experience is critical to making a great Customer Experience. What Makes a Great Mobile Experience? VIEW OUR MOBILE EXPERIENCE INFOGRAPHIC HERE.

2020 107

2020 Customer Centricity Definition Books 107

UJET

JUNE 25, 2021

But the tide is rapidly turning, so you’ll need to be aware of what’s possible with the next generation of digital and mobile-first CX solutions. Your Customers Are Mobile-First. Mobile-first CX is Here to Stay. The post Streamline the Customer Journey for a Better Mobile-First Customer Experience appeared first on UJET.

Customer Journey 82

Customer Journey Customer Experience Contact Center Omnichannel 82

ShepHyken

SEPTEMBER 6, 2019

With an increasing number of high visibility data breaches every year and mobile playing a more prominent role in everyday transactions, consumers are not only becoming more aware and involved in protecting their identities but also demanding more secure, easy and seamless transactions. Mobile-first and Mobile-only Mindsets.

Consumers 92

Consumers Blog Loyalty Document 92

Optimove

APRIL 27, 2023

By the time you get back to the office, you’ll have spent your entire lunch hour enjoying the fun of app gamification — and with a recent study by App Annie telling us that 70% of the world’s 2,000 largest companies are using gamification in their mobile apps, you won’t be alone. SocialTimes) Ok, but where should you begin?

Loyalty Programs 52

Loyalty Programs Loyalty 2021 Engagement 52

CSM Magazine

OCTOBER 5, 2023

The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work. Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork.

2018 59

2018 2013 Customer Relationship Management 2020 59

CSM Magazine

NOVEMBER 5, 2021

Marketing on mobile devices through SMS, MMS, email, social media, and apps is nothing new, but it’s never been more important for businesses to invest in this crucial channel. Even if you’re already using mobile channels in your marketing strategy, it may be time to consider increasing your efforts to stay competitive. Why mobile?

Marketing 52

Marketing Social Media B2B Telecommunications 52

CSM Magazine

JULY 10, 2023

Using the cloud-based system, Hodge Clemco has doubled the size of its mobile workforce, without having to increase its back-office support, and is close to achieving its goal of paperless working. Hodge Clemco, the manufacturer and supplier of surface finishing equipment, has rolled-out a fully-digital job management system from BigChange.

2018 52

2018 2013 Customer Relationship Management 2020 52

OpinionLab

JULY 28, 2016

The first commercial mobile phone came to market in 1983. And “smart” means they’re internet connected mini-computers that typically feature the latest high-resolution screen, mobile operating system, GPS and at least one mobile web browser. 50% access interactive content daily via mobile. It wasn’t smart at all.

Download 100

Download Books Feedback Customer Care 100

Andrew Mcfarland

NOVEMBER 15, 2020

Read this experience a customer had with T-Mobile. T-Mobile’s avoidable mistakes… let me count the ways. Some days, it seems like the world is ACTUALLY becoming more customer-centric. Other days, I’m left scratching my head in disbelief. Offered free additional.

Customer Centricity 62

Customer Centricity Customers Customer Experience 62

Kitewheel

OCTOBER 7, 2020

The banking industry was no exception, and mobile app usage grew 40% in Q2 2020 alone. Mobile banking was already in play long before the disease shut down branches. In some brands, Mobile banking adoption is already is the norm. Customer experience leaders also tend to have powerful mobile banking platforms.

Customer Confidence 52

Customer Confidence Banking Call Center Customer Journey 52

SurveySparrow

NOVEMBER 8, 2020

The usage of mobile phones is at an all-time high. As a result, mobile devices are increasingly driving internet traffic. Many companies have realized this and are optimizing their websites to be mobile compatible. So, it goes without doubt that surveys need to be mobile compatible. What are Mobile surveys?

NPS 59

NPS Net Promoter Score Social Media Feedback 59

QuestionPro Audience

JANUARY 26, 2018

There are two options when conducting market research in the mobile world: in-app surveys and mobile-optimized surveys that are housed on a webpage and accessed from a smartphone. Keep reading for more reasons why mobile panels online are the future of market research.

Marketing 84

Marketing Customer Satisfaction Feedback Insights 84

CSM Magazine

JUNE 9, 2023

ASE Autogate has equipped its field engineers with mobile devices live-linked to a BigChange job management system. The company has also boosted customer service as it can now capture and share time-critical information using the BigChange mobile app. ’ They were also under-supported,” Field continued.

2018 52

2018 2013 Customer Relationship Management 2020 52

MyCustomer

JULY 19, 2022

Forsta, an industry-leading global provider of market research and customer experience (CX) technology, today announced the launch of its 6th Jul 2022 Forsta launches Digital Diaries mobile app

2022 70

2022 Technology Marketing Customer Experience 70

Blueshift

JUNE 14, 2022

The post Blueshift and Snowflake Integrate to Mobilize Your Data for Customer Engagement appeared first on Blueshift. Our direct integration allows marketers to unify data in real-time, effortlessly activate that data, and gain comprehensive views of their relevant data.

Customer Engagement 98

Customer Engagement Engagement Customers Marketing 98