Customer Bliss

NOVEMBER 6, 2018

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. In today’s video, I want to talk about telling customer stories by introducing applied anthropology and ethnography into your listening strategy, and most importantly, into your storytelling.

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Gainsight

MARCH 9, 2022

You heard that right: in the digital-led approach, CSMs have little or no direct one-on-one contact with your customers. But the shift away from one-to-one interactions does not mean a loss of personalized interactions. But the shift away from one-to-one interactions does not mean a loss of personalized interactions.

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Kustomer

JANUARY 20, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jon Picoult , Founder of Watermark Consulting, to learn what it takes to not only impress your customers but to make them obsessed with your brand. Listen to your Customers – It’s Worth the Effort.

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Kustomer

OCTOBER 14, 2021

Taking the Journey with Your Customers. As a leader, you define the touchpoints of your customer’s journey and it’s important to know what these touchpoints are and what kind of experiences you want your customers to have with your brand to harbor long-lasting loyalty.

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Kustomer

MARCH 4, 2021

She explains that a human-centered approach not only focuses on learning from data and gathering numbers, but it more importantly allows CX agents to get to know customers on a personal level. Amanda has over a decade of experience working in this type of design and shares expert advice worth listening to. Including the Human Element of CX.

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Call Experts

JANUARY 29, 2020

With all of these items to monitor, it’s easy to forget to prioritize your customer’s journey. . With all of these items to monitor, it’s easy to forget to prioritize your customer’s journey. . How can you monitor your customer experience? Analyze your customer journey. How Call Experts’ dashboard can help.

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Customer Bliss

APRIL 26, 2016

In this episode, I speak with Margie Dillon, the EVP and Chief Customer Officer for Liberty Mutual , about her unusual path from Chief Financial Officer to Chief Customer Officer. This will be quite interesting for those of you wanting to pursue your own customer room. Introducing Our Guest. Margie is EVP and CCO for U.S.

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Kustomer

AUGUST 5, 2021

When a customer feels they’ve exhausted all efforts with DM or chatbots, oftentimes they’ll pick up the phone to contact the service line to speak with a real rep. Data – It’s Never Too Late to Start. Data is critical to understanding your customers for those rich experiences.”. A New Wave of Customer.

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Customer Bliss

MARCH 14, 2017

As you’ll see in this episode, though, her beginnings emanate from a very different background than most. As a technical writer, she had to put herself in the shoes of others (often clients/customers) in terms of explaining a process end-to-end and exposing the pain points. About Diane. The Evolution Of Her Brainshark Role.

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SurveySparrow

FEBRUARY 13, 2023

Are you looking for ideas to show people that your company is, in fact, a phenomenal place to work? Employee spotlights can help you do just that. Whether it’s through stories, videos or podcasts – there are so many opportunities for showing off your team’s accomplishments! What does an employee spotlight include?

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Kayako

APRIL 6, 2017

Where do you begin when you develop a new product or feature? And with so many stakeholders to please, whose opinion should you seek? Does this sound familiar to you? If you work in product development, you probably wish you could spend all day talking to customers, because you know how valuable that feedback is.

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Gainsight

JANUARY 11, 2021

In this session, Nick Mehta, CEO, speaks with Chris Port , the Chief Operating Officer of Dell Boomi, responsible for Support, Services, Customer Success, and Strategy functions. Nick: Before we begin, on a Friday night with the family, what is your go-to board game? . Welcome to Gainsight’s ‘Change the Game in Five Minutes’ series.

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Zonka Feedback

OCTOBER 1, 2022

However, if you keep on improving your product from time to time, you can make it to the leading position in the market. You also need to focus on the essential aspects and ensure that your product provides a seamless experience to the users at every touchpoint. There can be no perfect product on the globe.

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2020 Research

OCTOBER 18, 2022

What we wanted to do is to bring in Stan, Ellie, and myself to provide perspective about what we personally experienced through periods of economic change. Thank you for introducing me. If you go and fish in the same pond, you’re going to deplete the fish, and you will catch less-and-less fish. Isaac continues: .

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Circular Edge

MAY 2, 2022

We recently sat down with three finance chiefs in three distinct industries to get their perspective on what it takes to succeed today. Despite their varied backgrounds and experiences, Cook, Schutz and Thomas landed on many of the same themes and raised similar points. Our Sources.

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Kustomer

JUNE 10, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Vasili Triant to talk about all things digital CX. Vasili is the Chief Operating Officer at UJET, a partner of Kustomer, creating a product that delivers the ultimate experience for the modern consumer. Is Voice Dead?

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Call Experts

MAY 2, 2019

Ensure success for your business. Contact center protocols develop, manage, evaluate, and optimize your customer journey. Contact centers focus on three main objectives to enhance the efficiencies in your business: Empower agents to develop meaningful connections. Does your protocol waste time by performing transactional tasks?

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Gainsight

APRIL 18, 2022

Tableau, a Salesforce company, is on a quest to empower people by seeing and understanding their data. Through the use of its self-service, visual analytics platform, Tableau has been aiding both organizations and individuals to make better, faster, and data-driven decisions with its advanced analytics capabilities since 2003.

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Russel Lolacher

JUNE 19, 2022

She’s the author of the Workplace Wisdom blog and she’s a frequent contributing author to Harvard Business Review and Forbes as well as a speaker, including for TEDx where her talk on “Why There’s So Much Conflict at Work and What You Can Do to Fix it” is close to 400,000 views. Where compassion fits depending on your generation.

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Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. What to put in your communications that will resonate with staff. . Instagram. Google Podcasts.

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Customer Bliss

JULY 7, 2016

That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. Martin has worked to enable the organization to “look at everything from the donor perspective.” You don’t need to spend a lot to have an impact. Fearlessly, with no holds barred.

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ProProfs Chat

JANUARY 7, 2020

It only takes one bad experience for the customer to swear off your business forever. . So, what is the most natural solution to ensure that your relationship with your customers becomes better? . You can have a great product and a very talented staff. Your customer service team, of course! Fast forward to 2020.

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CX Journey

APRIL 3, 2019

Image courtesy of Pixabay If you don't know by now, customer understanding is the cornerstone of customer-centricity. Customer-centricity is about putting the customer at the center of all you do. Does it add value, or does it create pain?” What is customer-centricity? They ask, “How will this impact the customer?

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Clicktools

JUNE 21, 2017

~~~. Not seeing the results or improvements you expected to see from your customer listening efforts? There are clearly more reasons than these for VoC program ineffectiveness, but let’s assume you’ve done everything else right up to the point where you need to do something with the feedback.

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Qualtrics

OCTOBER 30, 2020

Here’s how to speak the language of your leadership team to get buy-in for your DEI program. Successfully building a diverse, equitable, and inclusive workforce gives your company a competitive advantage and enables you to better attract and retain the best talent. What is diversity, equity, and inclusion (DEI)?

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CX Journey

DECEMBER 27, 2017

Not seeing the results or improvements you expected to see from your customer listening efforts? There are clearly more reasons than these for VoC program ineffectiveness, but let's assume you've done everything else right up to the point where you need to do something with the feedback. Why is that? What's going on?

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Answer Dash

SEPTEMBER 19, 2017

The ability for companies to collect, store, and manage vast amounts of digital information has paved the way for big data to shape corporate strategy for a variety of departments. While in it’s infancy, the adaption of this relatively new technology will grow quickly and can have a significant impact on the evolution of the CX department.

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Kustomer

JUNE 17, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. Listen to the podcast below to discover how Laurent and his team at Azure use customer-centric strategies to create the best experience.

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NICE inContact

NOVEMBER 23, 2015

From an agent perspective, the coaching experience has historically been associated with a supervisor controlling a conversation; speaking to what the agent has done wrong on a call. This blog speaks to approaching agent coaching from a positive and prepared mindset; allowing for a better experience for both supervisor and agent.

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Help Scout

JUNE 5, 2019

It’s likely not a surprise to you that putting your customer first is good for business. But building a customer-centric marketing strategy for your business can be difficult. As Louis Grenier writes for HotJar, customer-centric marketing uses “a blend of intuition, common sense, and solid data about customer behavior.”

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Clarivate

DECEMBER 9, 2021

I’d be interested in hearing from each of you, whether the observation resonates with your own experiences. In this episode of Conversations in Healthcare , leaders from Cigna, Henry Ford Health System and eHI discuss how telehealth can help bridge care gaps.

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Grade.us

AUGUST 18, 2020

Google uses points and occasional perks to motivate its users. Google uses points and occasional perks to motivate its users. Every contribution is worth points, which Google uses as an indicator to offer a specific level of intermittent perks. Get the Reputation You Deserve with Grade.us. You’re all set!

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Experience Investigators by 360Connext

JANUARY 23, 2024

Over-Reliance on Chatbots While AI and chatbots are absolutely critical to your overall customer experience strategy, over-relying on them at the cost of human interaction can be detrimental. Chatbots are not yet at the point where we can “set it and forget it.” They need proper inputs, data, and constant monitoring.

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CX Journey

APRIL 3, 2019

Image courtesy of Pixabay If you don't know by now, customer understanding is the cornerstone of customer-centricity. Customer-centricity is about putting the customer at the center of all you do. Does it add value, or does it create pain?” What is customer-centricity? They ask, “How will this impact the customer?

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Gainsight

OCTOBER 23, 2019

If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me. But, could thinking about customer success software as a category be leading us down the wrong path? Here’s why.

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Russel Lolacher

JANUARY 23, 2023

So when you dive into this word, it’s the logical solution to bring about carrying connectedness in our world today.” Jen Marr Hey, thank you. So thank you for having me. A speaker and member of the Forbes Business Council. What the “empathy action gap” looks like. We’re stronger together.

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NetBase

AUGUST 27, 2019

Your influencer marketing strategy could use a little TLC – and this ten-step guide is just what the doctor ordered. You’ll find the steps for constructing a solid influencer marketing foundation as you enhance audience understanding and create benchmarks to measure your efforts against. And you can be certain they are.

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