Gainsight

JULY 7, 2023

And when customers are instead given separate experiences and destinations to visit, often managed by completely separate teams, the customer journey quickly becomes a patched-together and ultimately disconnected one. Who’s the DCS Package For? How Does the DCS Package Drive Cohesive Customer Journeys?

Customer Success 52

Customer Success Touchpoint Customer Journey 2023 52

Optimove

MARCH 26, 2024

Next-Gen Marketing Advancements: Shai Frank, Optimove’s SVP of Product, followed by announcing next-generation advancements to Optimove’s AI-powered Suite, OptiGenie, plus more new features to empower marketers. You will need to be able to understand your customers and orchestrate these experiences at scale across a wide variety of channels.”

2024 64

2024 Connections 2025 Download 64

Circular Edge

MARCH 4, 2024

upgrade to address current gaps and future proof their business by establishing the latest technology foundation for Continuous Innovation, including mobile, Orchestrator and RPA. “We Featured customer success stories have included bringing customers back from off maintenance, rolling out Orchestrations, upgrading 9.2

Transportation 52

Transportation Apparel Sports 2017 52

Optimove

OCTOBER 28, 2021

The Optimove-Criteo integration empowers marketers to leverage Optimove’s hyper-segmentation and multichannel orchestration capabilities with Criteo’s advanced advertising platform. The post Optimove and Criteo Announce Partnership to Scale Multichannel Marketing Orchestration and Personalization appeared first on Optimove.

Marketing 52

Marketing Advertising Presentation Brands 52

inQuba

FEBRUARY 21, 2023

They are a far cry from the transactional, one-size-fits-all experiences that were once the norm. Use Case – upping the onboarding conversion rate As an insurance professional, you know that the customer journey is as important as the products and services you sell. And then it was time to orchestrate for conversion!

Insurance 52

Insurance Multi-Channel Download Reference 52

Circular Edge

MARCH 4, 2024

Circular Edge is expanding its presence with new product & service innovations, entertaining experiences, and customer giveaways at the upcoming BLUEPRINT 4D conference Circular Edge, an award-winning Oracle JD Edwards, Oracle Customer Experience (CX) & Cloud Service Provider and member of Oracle PartnerNetwork, is returning to Las Vegas June (..)

Innovation 52

Innovation Engagement Entertainment Events 52

ShepHyken

JANUARY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. Let’s start with the first one, which I think should intrigue you to want to read the entire article: Service experiences are becoming indistinguishable from product experiences. Here are my top five picks from last week.

2024 58

2024 Article Customer Service Workshop 58

CSM Magazine

FEBRUARY 12, 2024

From establishing clear objectives to delivering a memorable experience, every aspect of your event should be strategically orchestrated to reflect your company’s values and expertise. Organizing events that provide a global experience requires the help of an event production company.

Events 95

Events Entertainment Transportation Workshop 95

Totango

JUNE 8, 2022

OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations. Friction-free orchestration.

Webinar 87

Webinar Customer Success Article Customer Engagement 87

CSM Magazine

DECEMBER 10, 2021

Let’s face it, customer-facing employees have the power to tarnish your brand or enhance your brand, which should make keeping them engaged and productive a critical part of your organization’s internal business objectives. For the employee experience, tool selection for the modern world of work is equally important.

Omnichannel 98

Omnichannel Employee Experience Rewards Programs Touchpoint 98

delighted

DECEMBER 8, 2021

Put your Delighted customer experience program on autopilot with 6 new integrations, all geared towards automating key aspects of the experience management process. Automatically correlate trends in customer sentiment to your organization’s key performance indicators, product lines, and more.

Feedback 77

Feedback Omnichannel Touchpoint Customer Journey 77

Inbenta

JUNE 12, 2023

These same companies also want to maintain a positive customer experience through meaningful customer service interactions. Even more compelling is that one negative Chatbot experience can drive away 30% of customers. If used correctly, Chatbots can have a significant positive impact on customer experience.

2023 97

2023 Return on Investment Books Consulting 97

Optimove

AUGUST 12, 2021

Including significant upheavals in the online business industry, where, over the past 18 months and as digital commerce of all kinds spiked to all-time highs, brands globally had to make a significant leap in the digital experiences they offer customers – to meet the ever-increasing expectations. A word on the campaign orchestration category.

Management 82

Management 2019 Telecommunications 2021 82

CSM Magazine

NOVEMBER 10, 2022

Financial services leaders are increasing their focus on digital-first initiatives to optimize the customer experience and increase retention and loyalty – a trend that emerged out of pandemic necessity and became a preference that is here to stay. The Importance of a Digital-First Mindset. Optimizing Digital-First Customer Engagement.

Financial 52

Financial Banking Customer Experience Omnichannel 52

inQuba

SEPTEMBER 30, 2022

“We are particularly proud to have won this award for the second year in a row,” says inQuba Managing Director Trent Rossini, “because it recognises inQuba’s success as a partner which has developed its own software solution that works seamlessly with the Microsoft ecosystem of products and services.”

2022 52

2022 Telecommunications 2010 Hospitality 52

inQuba

FEBRUARY 21, 2023

They are a far cry from the transactional, one-size-fits-all experiences that were once the norm. Use Case – upping the onboarding conversion rate As an insurance professional, you know that the customer journey is as important as the products and services you sell. And then it was time to orchestrate for conversion!

Insurance 52

Insurance Multi-Channel Download Customer Journey 52

Think Customers

SEPTEMBER 22, 2023

True omnichannel implementation requires integrated contact center software, skilled associates, and customer analytics to connect and orchestrate the customer journey. Separate buzzwords from reality One obstacle to achieving omnichannel experiences involves how the term, “omnichannel,” is defined.

Omnichannel 52

Omnichannel Contact Center Social Media 2023 52

Gainsight

NOVEMBER 16, 2023

These champions of efficiency combine the strengths of digital experiences and human expertise to power healthy customer life cycles at scale. This was achieved by a completely new positioning and engagement strategy, by expanding its scope to product, innovation, and brand. This year’s Pulse Europe Experience Maker is Avaya.

2023 52

2023 Telecommunications Contact Center Innovation 52

Totango

APRIL 15, 2022

In order to effectively optimize, scale and provide your customers with the best experiences possible, you need to have a high-quality customer success platform. Dynamic engagement : Ability to orchestrate human and digital CS resources to provide optimal customer experiences.

Customer Success 84

Customer Success NPS Customer Retention Customers 84

Totango

FEBRUARY 8, 2021

Our products are designed to be easy to use, intuitive, and scalable for all companies – no matter how big or small – which is why winning awards like this one, that is based on verified reviews from our real customers, are incredibly powerful.

2021 95

2021 Customer Journey Leadership Customer Success 95

Blueshift

SEPTEMBER 28, 2021

Today Blueshift announced the next evolution of its AI-Powered SmartHub Customer Data Platform (CDP) by extending its journey orchestration across all customer experience touchpoints including support, commerce, sales, loyalty, product, and other CX channels.

Omnichannel 52

Omnichannel Touchpoint Loyalty Sales 52

Circular Edge

APRIL 23, 2021

What a fun & inspiring experience! has been extended through at least 2032 , providing JDE customers with another 10 years of rolling product development, features & innovations. Next, an overview of the latest & future product updates –. tools including Orchestrator, Mobile, Automation & UX One –.

Workshop 52

Workshop Innovation Consulting 2021 52

Natalie Petouhof

AUGUST 15, 2022

He’s advocating for big changes in the customer experience (CX) game, based on not just new technologies but a new leadership mindset – and a new economic model. Tony argues for a new metric, empathy-based corporate value (EBCV) and a new measure, an Experience Index, which measures empathy, efficiency, and effectiveness.

Leadership 52

Leadership Customer Experience Contact Center Books 52

Optimove

NOVEMBER 24, 2022

According to Shai Frank, VP of Product at Optimove, “Data shows the average time spent on social media worldwide is two hours and 27 minutes a day in 2022, with TikTok being the preferred destination for Gen-Z audiences.” Use Optimove’s smart orchestration to ensure your audiences are optimized for these ads.

Social Media 52

Social Media Advertising 2023 2022 52

Circular Edge

MARCH 4, 2024

Circular Edge Grows Quest Oracle Community Partnership to Highlight Oracle JD Edwards & Cloud Customer Innovations Circular Edge, an award-winning Oracle JD Edwards & Oracle Customer Experience (CX) Cloud Service Provider, today announces that their expanded partnership with Quest Oracle Community as one of its newest Platinum Elite Partners (..)

Innovation 40

Innovation Entertainment Events Customers 40

Gainsight

DECEMBER 14, 2020

In fact, the use of most SAAS products has accelerated. However, one downfall of more online activity is that in the event of a negative experience, there is no direct person to person interaction to allow for apologies or instant make goods. So even one negative experience could cause a customer to leave and never return.

Customer Engagement 52

Customer Engagement Engagement NPS Customer Journey 52

Optimove

MARCH 10, 2022

And 2) from their products and services to billing and support, these companies are already halfway into being digitalized organizations. And by partnering with us, they now have easy access to their unified customer data, orchestrate multiple channels at once, and leverage AI to drive CRM Marketing at scale. The results?

Brands 52

Brands Telecommunications 2022 Call Center 52

Hero Digital

NOVEMBER 18, 2020

Unlike retail, tech, or even financial services, things move slowly in a complex, high-stakes industry whose only product is our health and wellbeing. At Hero Digital, we see three macro-trends powering this movement, trends that are shaping the customer experience not just in healthcare but across every industry: 1.

Customer Experience 98

Customer Experience Healthcare Download Roadmap 98

Gainsight

NOVEMBER 22, 2019

You and the rest of the product team are launching what is sure to be the next game-changer. As a product manager for an enterprise software company, this scene is all too familiar. So the challenge is this: how can we as product people increase the awareness and adoption of new product releases? Today is the big day.

Multi-Channel 80

Multi-Channel Demo Customer Success Communication 80

Optimove

FEBRUARY 1, 2023

Digital Experience Platform Deliver personalized experiences in real-time, resulting in faster time-to-conversion and higher customer lifetime value Real-Time Content Recommendations Transform your digital platforms into personalized experiences with individualized content recommendations from the first visit.

Download 52

Download Customer Engagement Engagement Marketing 52

inQuba

JUNE 22, 2023

Harnessing the power of generative AI for personalized experiences and actionable insights –use cases included Businesses have been frustrating customers for the longest time. In today’s competitive landscape, customer experience has become a key differentiator. Fortunately, advances in AI are offering some hope. 35 in the queue!

Customer Experience 52

Customer Experience Customer Journey Competitive Advantage Customer Centricity 52

Quadient

JUNE 22, 2022

Consumers expect frictionless experiences that are timely and relevant, yet many organizations struggle to meet this standard, especially in an omni-channel world of increasingly diverse channel preferences. . Inspire is a well-integrated portfolio with a consistent user experience and shared content and formats across solutions.

2022 52

2022 Multi-Channel Omnichannel Communication 52

Optimove

JANUARY 3, 2024

This encompasses personalized product recommendations, content, and messaging, all deeply rooted in the customer’s preferences. This ongoing process should be rooted in the customer’s voice and used to refine personalization strategies, enhancing the customer experience from the outset.   9.

2025 59

2025 Marketing 2024 Customer Centricity 59

Optimove

APRIL 26, 2021

Multichannel Marketing Orchestration Optimove and Exponea Comparison. Optimove autonomously surfaces valuable customer engagement opportunities, orchestrates self-optimizing customer journeys, and accurately measures the incremental impact of all marketing interactions.

Sports 40

Sports Customer Journey Events Touchpoint 40

Totango

APRIL 25, 2022

An inspiring customer journey is one where your customers’ experience with your product, service and organization as a whole is so memorable and engaging that your company’s teams are inspired and excited to produce the same experience for all of your customers! Out-of-the-Box Functionality .

Customer Journey 86

Customer Journey Customer Success Definition Blog 86

Optimove

SEPTEMBER 19, 2023

With Optimove’s real-time capabilities, you can even trigger messages based on events not initiated by the customer (Universal Events), such as changes in your product catalog, price adjustments, or stock levels. Two, you’ll need a Digital Experience Platform (like Opti-X!) Let’s get started!

Marketing 52

Marketing 2023 Events Retail 52

Optimove

JULY 19, 2022

Today’s consumers expect a personalized experience in every marketing message they receive, making it essential to orchestrate campaigns across all channels. Cross-channel campaign management allows brands to orchestrate their marketing campaigns across many channels to provide the personalized experience customers desire.

Management 40

Management Social Media Advertising Measurement 40