ShepHyken

JANUARY 24, 2023

Faster Service Without Sacrificing Satisfaction Delivering Personalized Support with Technology Shep Hyken interviews Paulo Almeida, CEO & Co-Founder of Clientscape , a company that helps support agents seamlessly manage customer interactions across multiple channels.

Transportation 65

Transportation Social Media Advertising Customer Expectations 65

Kustomer

NOVEMBER 4, 2020

The transportation industry is waiting in anticipation as automated cars threaten disruption. One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. Enhanced support through call monitoring and real time suggestions for representatives.

2021 140

2021 Customer Experience E-support Omnichannel 140

C3Centricity

SEPTEMBER 24, 2017

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. During the presentation at BPW I talked about the fact that technology is seen as the disruptor in business today, but it isn’t. Source: Marco Pacheco Executive Director JP Morgan.

Technology 48

Technology Transportation Customer Centricity Entertainment 48

Maru Group

NOVEMBER 18, 2021

Bananas are part of a complex supply chain: produced in tropical climates, sold to large multinational corporations, transported over large distances to be sold in grocery chains or family shops. Bananas are a delicate fruit, transported over large distances. Equifruit directed their messaging to them. The only banana to binge watch.

Insights 81

Insights Transportation Social Media Consumers 81

Happy or Not

OCTOBER 24, 2023

Rapid advancements in technology and shifting consumer behaviors have created a dynamic marketplace. Here are 5 biggest opportunities for retail sales in the coming year: 1. Experiential retail Thanks to technology, retailers can now connect with consumers through traditional media channels and their day-to-day lifestyle activities.

2024 36

2024 Retail E Commerce Multi-Channel 36

Retently

MARCH 29, 2023

He said that electric cars are the future of sustainable transportation. Tesla’s autopilot technology is a significant selling point for its vehicles. The technology has received positive customer reviews and helped differentiate Tesla from other automobile manufacturers.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

Comm100

FEBRUARY 15, 2022

It heavily utilizes digital technology products and services to cater directly to customer needs. The ride-sharing giant offers on-demand transportation anywhere in a consumer’s local area. Other examples include media streaming websites like Netflix, grocery delivery companies such as Instacart, and more.

Consumers 52

Consumers Blog Customer Service Social Media 52

Beyond Philosophy

AUGUST 21, 2020

The technology through which customers write reviews and interact with your organization influences the content produced and information shared. We discussed the findings of the interface of technology and human beings with Professor Shiri Melumad on a recent podcast. This behavior is called Attentional Blindness.

Transportation 179

Transportation Information Technology Consulting 179

ViiBE Blog

AUGUST 25, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Have a strong customer service strategy and different features in place, such as an active contact center, an email help desk, AR and video assistance , as well as 24/7 social media support and a live chat. ViiBE Blog. CRM , Customer experience.

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score 2021 98

Horizon CX

DECEMBER 1, 2023

Apple: Customer-Centric Innovation in Technology Apple is known for its ability to anticipate and address the perceived needs of its customers. Tesla: Sustainable Transportation and Innovation Tesla has disrupted the automotive industry by addressing the perceived needs of environmentally conscious consumers.

Customer Centricity 52

Customer Centricity Automotive E Commerce Fashion 52

CSM Magazine

MARCH 21, 2023

You can also implement sustainable shipping practices, such as consolidating shipments to reduce transportation emissions and using shipping companies that prioritize sustainability in their operations. Additionally, digital technologies can streamline your business operations, making them more efficient and cost-effective.

E Commerce 52

E Commerce E-support Transportation Social Media 52

ReviewTrackers

MARCH 6, 2017

People are bringing technology-fueled expectations to their patient experience, and they are demanding innovation in the way care is delivered and managed. Just like in retail, travel and transportation, financial services , automotive, and nearly every industry, the old fee-for-service and fix-what’s-broken approach is no longer enough.

Hospitality 85

Hospitality Customer Success Healthcare Automotive 85

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! Visitors can sit inside the cars, experience the touchscreen interface, and learn about advanced technologies.

Retail 40

Retail Customer Experience Social Media Rewards Programs 40

Guavus

MARCH 31, 2020

However, during our commutes there is time for social interaction, whether it’s scrolling through our phones while on public transport or making phone calls while traveling by car. The next spike comes during the lunch time when people try to catch up on their favorite social media platform.

Communication 83

Communication Social Media Sports Events 83

InMoment XI

JANUARY 9, 2024

Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation. The evolution of B2B customer experience has been influenced by various factors, including advancements in technology, changes in buyer behavior, and shifts in business practices.

B2B 551

B2B Customer Experience Net Promoter Score 2024 551

Eptica

SEPTEMBER 21, 2016

Author: Chris Eideh Over the past few years we’ve seen whole industries transformed thanks to digital technology. From publishing to retail to transportation, new entrants have shaken up mature markets, and unseated existing leaders through innovative business models. Published on: September 21, 2016.

Insurance 60

Insurance Transportation 2016 Contact Center 60

Comm100

FEBRUARY 22, 2021

With technology and data so key to our lives, it’s almost impossible to keep tabs on who has our data and what it’s being used for. Customizable live chat with unlimited agents and chats – plus email, social media, SMS & knowledge base – all for free, forever! Get Comm100 Free. Comm100 Free.

Telecommunications 59

Telecommunications Transportation Banking Airlines 59

CSM Magazine

MARCH 30, 2022

93 per cent said it was important¹ that they are able to contact their supplier in whatever way they prefer – such as by phone, email, social media, text or messaging apps. UNICOM Science and Technology Parks. UNICOM Technology Park – Innovation Labs in Virginia. UNICOM Capital – Business and Financial Services.

Customer Service 59

Customer Service Wireless Government Transportation 59

ReviewTrackers

FEBRUARY 4, 2019

People are bringing their technology-fueled expectations to their healthcare experiences, and patients are increasingly demanding innovation in the way care is delivered and managed. The three keys to success are: truly understand patients, optimize the patient experience, and invest in digital technology. Truly Understand Patients.

Healthcare 62

Healthcare Net Promoter Score Hospitality Social Media 62

ViiBE Blog

AUGUST 17, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Using video communication technology to reach SDG 9. ViiBE Blog. What is the purpose of customer experience management? Customer experience. Natalia Barszcz. August 17, 2021. Share this article. Share on facebook. Share on twitter. Share on linkedin.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

Kustomer

NOVEMBER 4, 2020

The transportation industry is waiting in anticipation as automated cars threaten disruption. One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. Enhanced support through call monitoring and real time suggestions for representatives.

2021 52

2021 Customer Experience E-support Omnichannel 52

Magellan Solutions

MAY 16, 2021

These can be done via telephone, email, website, social media, and live chat. Transportation. Technology. Technology with 8.17%. Transportation with -2.2%. Consumers around the world opt forto consume products and services that has a sense of personalization involved. These are the following: Industry.

Telecommunications 52

Telecommunications Transportation Banking Insurance 52

BirdEye

NOVEMBER 28, 2023

Loads of other industries with direct customer contact, like entertainment, personal services, consumer goods, and transportation, also need strong reputation management. Managing online reputations requires specialized expertise Navigating the digital world – from review sites and blogs to social media – isn’t easy for any team.

Management 57

Management E Commerce Healthcare Hospitality 57

Thematic

DECEMBER 9, 2019

After some sight-seeing we needed to get back to our hotel and we weren’t anywhere near public transport. Digital transformation is the process of enhancing or changing the traditional way of doing business through the use of technology. It’s fair to say that technology is taking over the world. What is digital transformation?

Feedback 126

Feedback 2020 Travel Voice of Customer 126

BirdEye

MAY 4, 2021

Technological advances have enabled quick and seamless experiences for consumers across different industries. Ride-hailing apps allow users to find reliable transport with just the click of a button. Facebook: Facebook is not only the largest social media network, it’s also the second-biggest review site (right behind Google).

Healthcare 104

Healthcare Marketing Social Media Insurance 104

Eptica

DECEMBER 16, 2015

Additionally, when it comes to multigenerational household purchases, albeit from utilities and telecoms to grocery shopping, consumers are likely to shop around, be less loyal, and be more comfortable with technology than the remainder of their demographic profile. So how can companies cope with this multigenerational reality?

E Commerce 48

E Commerce Customer Service Social Media Contact Center 48

Magellan Solutions

JUNE 10, 2019

Contact center companies in the Philippines specializing in customer service are armed not only with the latest call center technologies, but they also have the best team of customer service representatives who possess admirable Filipino values — warm, empathetic, creative, flexible, and polite. Direct response marketing support.

Call Center 75

Call Center E Commerce E-support Social Media 75

CSM Magazine

MARCH 9, 2021

Community AI is a cost-effective way for local councils to introduce AI assistants that can give customers the information they need instantly online, over the phone, using smart speakers, social media or mobile, whenever they want it. Community AI is powered by Lobster, EBI.AI’s conversational AI platform. The team at EBI.AI

Government 59

Government Automotive Transportation 2014 59

SurveySparrow

MAY 30, 2023

The IoT, or Internet of Things, has become a game-changer, revolutionizing the way we interact with technology and the world around us. Transportation, agriculture, and so many other sectors have also jumped on the IoT bandwagon to streamline operations and improve efficiency. Well, that’s exactly what IoT is all about!

Transportation 52

Transportation Insights Interaction Social Media 52

Quadient

JULY 25, 2022

Just like a journey could include many modes of transportation, customer journeys may involve multiple channels in pursuit of completing the task or achieving the desired outcome. Customer journey management takes your journey maps to the next level, to ensure that they don’t remain just a pretty picture on the wall.

Customer Journey 52

Customer Journey Customer Journey Mapping Touchpoint Insurance 52

CSM Magazine

SEPTEMBER 21, 2016

When it’s shouted across social media. Probably one of the most poignant examples of government customers exclaiming that they are fed-up with poor customer services was the fervor earlier this year with the Transportation Services Administration (TSA). And they obliged. The result?

Government 40

Government Customer Service Airlines Social Media 40

Customer Guru

JANUARY 3, 2018

Social media has played a vital role in pushing companies to start looking into customer experience – the customers are not suffering in silos anymore. Even though we have upgraded in terms of technology and processes, there are still a lot of factors that need attention.

Consulting 83

Consulting Customer Service Customer Centricity Transportation 83

Qualtrics

FEBRUARY 11, 2019

In 2018, health care providers invested in a number of digital services such as online bill pay, social media presence, and a 24/7 nurse hotlines. Looking into 2019, we expect technology to continue to transform healthcare, but practitioners will be demanding the use of real-time data to make informed decisions and take action.

2019 52

2019 Healthcare Hospitality Transportation 52

InMoment XI

APRIL 3, 2024

But with the advent of the information age and the communication technologies that support it, a new facet of customer experience has emerged: digital experience. Word spreads fast in the age of social media and a bad digital experience can hurt a brand’s reputation. It sets the tone for the entire company/consumer relationship.

Customer Expectations 260

Customer Expectations Touchpoint 2024 Omnichannel 260

CSM Magazine

SEPTEMBER 18, 2018

According to Juniper Research , global mobile and wearable-device ticket sales are expected to reach $14 billion this year, making up 54% of total digital purchases for events and transportation. Gather and analyze consumer data — previous in-app behavior, search queries, social media posts, etc. —

Events 56

Events Loyalty Programs Transportation Sports 56

NetBase

JULY 11, 2019

Likewise, we see Social Media, Technology, Entertainment and eCommerce here, but that’s far from a complete list of industries we’ve uncovered in our worldwide research that ran from May, 2018 through May, 2019. And there’s pretty spread out distribution of each: The Depths of Brand Passion.

2019 62

2019 Brands Telecommunications Return on Investment 62

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Good or bad, social media massively amplifies the word-of-mouth effect. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing.

Hospitality 74

Hospitality Travel Brands Airlines 74