Uplight

JUNE 6, 2023

Now in its second year, Uplight’s annual Customer Connect brings together a pioneering group of energy professionals committed to driving positive change in the energy landscape. The event highlights the importance of engaging customers, enhancing energy experiences, and accelerating the adoption of clean energy solutions.

Connections 52

Connections Events Customers Engagement 52

CSM Magazine

OCTOBER 6, 2022

EXL , a leading data analytics and digital operations and solutions company, today announced its recognition as a Leader in the 2022 Information Services Group (ISG) Provider Lens Power and Utilities Services and Solutions report. . This acknowledgement from ISG cements EXL’s position as a U.K. As the U.K.

Insurance 52

Insurance Healthcare 2022 2021 52

Interactions

MAY 6, 2024

This figure is one way to reflect real-world impact our solutions have on businesses’ bottom lines. Beyond the monetary savings, our Intelligent Virtual Assistant (IVA) solution has been instrumental in performing the equivalent work of nearly 4,000 traditional full-time agents in just 90 days.

Interaction 62

Interaction Customer Service Omnichannel Innovation 62

Magellan Solutions

JULY 21, 2023

Utilizing blockchain allows businesses to build trust and remove intermediaries from outsourcing contracts. Blockchain enables companies to access secure and cost-effective solutions. It involves utilizing software robots to automate repetitive tasks and processes. Moreover, it reduces costs and streamlines operations.

2023 94

2023 Healthcare Innovation Technology 94

CSM Magazine

NOVEMBER 29, 2022

Energy Companies Feel British Public’s Social Media Wrath With British Gas, Scottish Power and OVO Getting the Worst Rap. New data reveals energy suppliers are letting their most at need customers down as they struggle to deal with tidal wave of complaints on social media. Octopus Energy comes out tops while British Gas ranks last .

Social Media 52

Social Media Consumers Customer Service Feedback 52

Uplight

JULY 11, 2022

When it comes to rolling our new rates, utilities today are struggling with low customer awareness, low enrollments, and low response.

Customer Experience 59

Customer Experience Measurement Connections Customers 59

TechSee

DECEMBER 17, 2019

The customer service game has changed for energy, gas and water companies. It’s no longer just about providing a reliable service to customers who have been loyal for decades – it’s about providing effortless utility customer experience. Utilities must reduce customer effort. Utilize Visual Assistance.

Customer Experience 136

Customer Experience Competitive Advantage Social Media 2019 136

West Monroe

OCTOBER 2, 2023

Within the power and energy sector, the main goals include increasing resilience against cyberattacks and extreme weather events while accommodating the increasing penetration of Distributed Energy Resources (DERs). To do this, it’s necessary to have a nuanced understanding of the community and the burdens they face.

Government 59

Government Metrics Document Measurement 59

West Monroe

JULY 6, 2022

Becoming digital is not simply a project that utilities embark on. It leverages technology, data, and customer choice to empower end users, and it changes the mindset of utilities from being reactive to proactive. What does it mean to be a digital utility?

Customer Experience 98

Customer Experience 2011 Touchpoint Events 98

Uplight

APRIL 25, 2022

The availability of customer energy data is higher than ever before, but utilities are struggling to access and utilize it. This results in one-off, closed solutions that lack scalability and Read More. This results in one-off, closed solutions that lack scalability and Read More.

Customer Experience 59

Customer Experience Customers Insights 59

Customer Bliss

APRIL 12, 2019

Monica Whiting , Vice President of Customer Experience at TECO energy , shares tactics and plans to help you strategize short-term and long-term goals for CX, regardless of your industry. TECO is a utility company that provides electric and natural gas services in Tampa, Florida, and gas services across the state of Florida.

Customer Experience 162

Customer Experience Chief Customer Officer 2017 Leadership 162

Interactions

SEPTEMBER 19, 2023

Jak Katterfield, Product Marketing Manager at Interactions, sat down to talk with Lindsay Washburn, Senior Digital Product Manager at Evergy, and Ed Anderson, Senior Manager CXT Technology at Vistra Energy. Ed : I manage the Operations Command Center and the Call Center Telephony and Chat delivery and experience for Vistra Energy.

2015 48

2015 Interaction Contact Center Call Center 48

West Monroe

JUNE 29, 2023

Sustainability and decarbonization are growing trends in the energy industry, and electric utilities are no exception. But net-zero commitments and growing requirements for emissions disclosure are driving emissions reductions throughout other utility operations—specifically utility supply chains.

Transportation 52

Transportation Travel 2030 E-support 52

CSM Magazine

MARCH 21, 2023

It may seem as if running a sustainable online business is only about energy usage. Utilizing Renewable Energy While energy use may not be your biggest concern, especially when you invest in an established online business that does not operate from a physical location, it is still essential to consider the energy sources you use.

E Commerce 52

E Commerce E-support Transportation Social Media 52

CSM Magazine

OCTOBER 10, 2023

Encoded, a leading provider of payment orchestration and gateway solutions , today announced its new partnership with Visa and approval as a Visa Direct Preferred Partner. For more information on Encoded’s secure payment solutions, email sales@encoded.co.uk or call 01293 229 700.

E Commerce 59

E Commerce Banking Retail Innovation 59

Magellan Solutions

MAY 3, 2022

Utility Sector. Dominion Energy. The common services utilized by companies under this industry are customer support and tech support. In 2018, the multinational company sold its call center business , CATsa, to another global solution provider to divest its non-strategic assets. Utility Sector. Dominion Energy.

Call Center 81

Call Center Telecommunications Banking Financial 81

CSM Magazine

MARCH 30, 2022

60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research. The results are published in a report, ‘ Giving UK Utility Customers A Voice ’. And 73 per cent regularly check their energy and water bills for mistakes.

Customer Service 59

Customer Service Wireless Government Transportation 59

Uplight

MARCH 29, 2021

Watch the video to learn how Uplight’s Digital Customer Engagement solutions help utilities leverage every digital touchpoint such as email, online portals, alerts and mid-cycle updates, and home energy assessments for both residential and non-residential customers.

Customer Engagement 52

Customer Engagement Engagement Touchpoint Customers 52

West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. The utility business model is changing in response to political, environmental, consumer, and cybersecurity pressures. Dozens of states have set targets for decarbonizing their economies across all sectors—and utilities will have foundational roles in these efforts.

2022 40

2022 Transportation Telecommunications Wireless 40

CSM Magazine

JUNE 2, 2023

The benefit of choosing an independent gateway solution, like Encoded, is that it is not aligned to a particular bank, it can connect to multiple acquirers and therefore provide flexibility to select the most favourable rate; sometimes called least cost acquiring.

E Commerce 52

E Commerce Banking E-support Connections 52

West Monroe

JANUARY 28, 2019

Yesterday’s ratepayers are today’s power consumers – a reality that has plenty of utility execs reaching for the antacid. Consumers have a long list of demands that includes energy efficiency, electric vehicle charging, renewable energy, and dynamic pricing. Ratepayers were mostly passive purchasers of electricity.

Entertainment 49

Entertainment Roadmap Customer Service Representative Customers 49

CSM Magazine

NOVEMBER 16, 2022

The community can be online or offline since the NFT utility must represent a real-life benefit. Carbon Emission Vs NFT Without Utilities. reducing its energy consumption by 99%. Unfortunately, the carbon emission solution doesn’t automatically give productive utilities upon lacking NFTs.

Customer Experience 52

Customer Experience Social Media Brands Customers 52

CSM Magazine

JANUARY 17, 2023

Hybrid working offers opportunities for solutions such PayByLink. Solutions like Encoded’s PayByLink can support customer journeys and provide all important security. Meanwhile, secure, fast, payment solutions will be a key cornerstone for successful transactions that ensure customer loyalty and facilitate a healthy cashflow.

2023 52

2023 E Commerce E-support 2030 52

West Monroe

JUNE 29, 2023

Sustainability and decarbonization are growing trends in the energy industry, and electric utilities are no exception. But net-zero commitments and growing requirements for emissions disclosure are driving emissions reductions throughout other utility operations—specifically utility supply chains.

Transportation 40

Transportation Travel 2030 E-support 40

Maru Group

FEBRUARY 19, 2020

Ten years ago, the Smart Energy Consumer Collaborative (SECC) was founded to understand the wants/needs of energy consumers in North America and share those learnings with industry stakeholders. From the Symposium, it is clear customers want more from utilities. Yet, utilities are not moving fast enough.

Consumers 52

Consumers Government Chief Customer Officer Customer Centricity 52

Maru Group

DECEMBER 6, 2021

This is the situation that National Grid is facing – along with many other utilities around the world. Their objective is to transfer energy without interruption to customers and maintain the overhead electrical lines and gas pipelines that do this. o 38% more likely to recall National Grid’s energy efficiency (EE) communications.

Customer Engagement 52

Customer Engagement Interaction Engagement Transportation 52

West Monroe

NOVEMBER 11, 2021

The natural gas industry is at another crossroads—leaving natural gas utilities and pipeline operators with plenty to consider. As a result, natural gas utilities and pipeline operators are being challenged to work collaboratively to introduce any new standards necessary to ensure ongoing pipeline safety.

Transportation 52

Transportation Government 2002 Technology 52

West Monroe

OCTOBER 11, 2023

Sustaining energy and driving change The pace of change can be slow and challenging. Creating a movement and sustaining energy throughout the change process are critical to achieving success. Creating a movement and sustaining energy throughout the change process are critical to achieving success.

ROI 52

ROI Return on Investment Government Innovation 52

West Monroe

OCTOBER 11, 2023

Sustaining energy and driving change The pace of change can be slow and challenging. Creating a movement and sustaining energy throughout the change process are critical to achieving success. Creating a movement and sustaining energy throughout the change process are critical to achieving success.

ROI 52

ROI Return on Investment Government Innovation 52

CSM Magazine

MARCH 3, 2021

Vivantio , a leading provider of customer service optimization software and solutions, has launched a new report, “ Leveraging Breakthrough Service to Transform Your B2B Enterprise.”. Even traditional companies in industries like healthcare and energy/utilities are rapidly acknowledging their roles in ‘co-creating value’ with their customers.

B2B 105

B2B Roadmap 2003 Competitive Advantage 105

Customer Bliss

SEPTEMBER 5, 2017

Damian and I discuss how he is leading the transition, in partnership with his CEO, to make AGL Energy of Australia a service business that happens to supply energy. Over the last 15 years Damian has worked in management consultancy and large corporates in the areas of financial services, utilities, higher education and human services.

Customer Centricity 147

Customer Centricity Touchpoint Culture Banking 147

CSM Magazine

APRIL 25, 2023

Fortunately, cloud-based applications enable secure remote working, while emerging new payment solutions protect customer conversations and card data, such as Encoded’s Fraud Prevention Platform (FPP). The DMG report states that 34% of this year’s respondents have chosen a third-party cloud solution to handle card payments.

2023 52

2023 E Commerce Return on Investment ROI 52

BirdEye

NOVEMBER 27, 2023

Offer solutions, compensation, or incentives 7. But you can turn negative customer reviews into positive ones with reasonable solutions. The demanding customer will deplete your energy. Offer exceptional customer service solutions with Birdeye's transparent pricing. Stay calm 2. Be a good listener 3.

Social Media 108

Social Media Customer Service Representative Customer Centricity Customer Satisfaction 108

Uplight

SEPTEMBER 10, 2020

They can be a cost-effective complement to traditional Behavioral Energy Efficiency solutions. In the first 6 months of a pilot with a Midwestern utility, we have seen a 62% average open rate and a 9% average click rate—about 3 times the Read More. The post Video: Engaging Customers with AMI Alerts appeared first on Uplight.

Engagement 59

Engagement Customers 59

Playvox

FEBRUARY 20, 2024

Without the need to commute to an office, employees can save time and energy and are often able to start working earlier in the day. With fewer employees in the office, companies can save on overhead costs such as office space and utilities. Remote teams also have the potential to increase productivity.

Management 88

Management Contact Center Communication Feedback 88

West Monroe

APRIL 19, 2022

They work to first understand their challenges and opportunities, so they can implement the right digital solutions—alongside digital-centric strategies and new ways of working—to address them. This incentivizes these “prosumers” to install renewable energy products. Digital businesses know this. Client Story.

White Paper 52

White Paper Healthcare Innovation 2008 52

CSM Magazine

DECEMBER 1, 2020

A leading UK outsourcing business has been successfully reappointed by EDF to provide customer service on behalf of the energy firm, which is rated ‘Excellent’ on consumer review website, Trust Pilot. All of our home and small business customers get energy tariffs backed by zero carbon electricity as standard. About Kura.

Customer Service 52

Customer Service 2023 Insurance Customers 52