TechSee

APRIL 1, 2024

Our exciting suite of self-service solutions, powered by MultiSensory and Conversational AI promises to revolutionize customer service. This innovative approach has seen phenomenal success, successfully automating upwards of 90% of fiber customer self-installations by using visuals to guide users at every step.

2024 124

2024 Customer Service Representative Contact Center Customer Satisfaction 124

TechSee

APRIL 9, 2024

In the world of customer service and technical support, a significant challenge often goes unaddressed: the visual gap. This gap represents the disconnect between customers and service agents, where words fail to convey the full picture of an issue or solution.

Net Promoter Score 124

Net Promoter Score NPS Customer Satisfaction Customer Confidence 124

Bold360

JUNE 1, 2017

High up on the list in every article about digital self-service is how much money it will save you as a business. Some say it will cut costs on hiring staff for low-level tasks, by streamlining and automating services. Sure, digital self-service can reduce the load on human staff. Bottom line?

Social Media 49

Social Media Financial 2017 Insights 49

Uniphore

FEBRUARY 15, 2019

Within the broader domain of Customer Experience (CX) technology there has perhaps been no greater technological advancement than self-service products and solutions.

Technology 40

Technology Innovation Customer Experience Customers 40

TechSee

OCTOBER 9, 2018

This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. They demand highly convenient and fast service. I’ll help myself, thanks: Called the Do-It-Yourself Generation, Millennials love self-service.

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

TechSee

JUNE 10, 2021

It’s no secret that truck rolls are a necessary evil for the service industry. Absolutely, your customers aren’t happy to wait for service. But even though a large proportion of truck rolls are non-value-added activities and a tremendous waste of resources, these dispatches remain a fact of life for service organizations.

Innovation 207

Innovation 2025 Transportation Consumers 207

Grade.us

MAY 8, 2018

It's a common but unfortunate part of self-service marketing. They're responsible for sales and marketing, customer service and support, strategy and planning - all of it. When it comes to self-service marketing, these small business owners are exhausted, underpaid, overworked and hanging on by a thread.

Management 38

Management Marketing Innovation Sales 38

TechSee

MARCH 7, 2022

Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .

2025 109

2025 Customer Service Representative Customer Service Strategies Virtual Agent 109

TechSee

AUGUST 15, 2021

When dealers are responsible for the warranty management services, the manufacturers are required to reimburse their dealers for repairs performed on equipment under warranty. These services, as well as other industries that are negatively affected by high numbers of warranty claims, need better warranty management solutions.

Management 207

Management Contact Center B2B Innovation 207

BlueOcean

JANUARY 30, 2024

So, you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. And the over-all result will be a reduction in FTE with no loss of service or quality. How do you start to compare your in-house apples to those outsourced oranges?

Contact Center 296

Contact Center Insights Call Center Technology 296

Win the Customer

DECEMBER 20, 2023

In the realm of contact centers, the pursuit of enhancing customer service while streamlining operations remains a top priority. As technology evolves, two prominent solutions have emerged: AI-powered chatbots and self-service portals. Ultimately, understanding customer needs and preferences is pivotal.

Contact Center 69

Contact Center Interaction Technology User Experience 69

TechSee

MAY 18, 2023

It allows customers to connect with support agents or field technicians, who can guide them through complex processes or troubleshoot issues using live video streams and advanced tools, offering both self-service and full-service options. That answer is down to a few key reasons.

Competitive Advantage 109

Competitive Advantage Telecommunications Insurance Innovation 109

Lumoa

APRIL 28, 2024

Their versatile platform goes beyond CX and offers solutions for employee experience, market research, and product feedback. Their pricing structure can be complex to understand and the cost will be quite high if you do not need such a versatile solution with many features. Lumoa is known for its simple yet powerful solution.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

TechSee

MARCH 11, 2024

However, given the relative youth of this space, it can be difficult to distinguish between basic and advanced solutions providers. These solution providers use a blend of technologies, including Large Language Models , vector embeddings, fine-tuning, and more, to artificially mimic human interactions.

Culture 124

Culture Virtual Agent Innovation Technology 124

Team Support

MARCH 28, 2024

You must first redefine what customer service means entirely. In other words, expect bespoke, sturdy solutions designed to thrive in ever-changing business terrains. As customer satisfaction and loyalty increase, so does the ROI - a testament to the efficiency of the encompassing customer service strategy embodied by TeamSupport.

ROI 52

ROI Customer Service Return on Investment Customer Satisfaction 52

Team Support

MARCH 28, 2024

You must first redefine what customer service means entirely. In other words, expect bespoke, sturdy solutions designed to thrive in ever-changing business terrains. As customer satisfaction and loyalty increase, so does the ROI - a testament to the efficiency of the encompassing customer service strategy embodied by TeamSupport.

ROI 52

ROI Customer Service Return on Investment Customer Satisfaction 52

Team Support

APRIL 12, 2024

Self-service support gives customers the ability to control their experience at their pace, while building a sense of confidence in the brand. TeamSupport’s robust self-service capabilities empower customers to do just that, and reduce the workload on your agents. Take a product tour or book a demo with us today.

Demo 52

Demo 2023 Books Technology 52

TechSee

DECEMBER 11, 2018

For instance, customer satisfaction/retention-related initiatives that demonstrate a clear impact on retention rates, or self-service initiatives that drive a reduction in operational costs, or engagement/customer journey initiatives that clearly correlate with increased sales. Technologies: Data Analytics, AI, AR solutions.

Call Center 182

Call Center 2019 Contact Center Customer Experience 182

TechSee

JUNE 9, 2022

Allowing customers the flexibility to digitally self-serve can dramatically increase customer satisfaction, and lower your operating costs. Gartner reports that self-service costs around $0.10 However, current technology solutions are not meeting demand. No Vision, No AI, No Service. per contact.

Omnichannel 145

Omnichannel Customer Experience Contact Center Social Media 145

ShepHyken

FEBRUARY 12, 2024

What frustrations do customers face when dealing with customer service, and how can AI address them? What tools can be provided to improve employee satisfaction and performance in customer service? Employees who feel supported and equipped to handle their roles effectively are better positioned to deliver exceptional service.

Contact Center 149

Contact Center 2024 Customer Service Representative Healthcare 149

Playvox

JULY 31, 2023

However, some of the quickest ROI can come from the employee self-service (ESS) aspects of a WFM solution. What Is Employee Self-Service? What Is Employee Self-Service? Employee self-service can nurture employee satisfaction and agent performance and promote a motivated and engaged workforce.

Management 85

Management Contact Center ROI Net Promoter Score 85

Interactions

APRIL 16, 2024

Changing the Way Customers Interact with Technology Traditionally with automated solutions, humans have been forced to adapt their thinking and speech to be able to achieve what they need. Customers no longer dread contacting customer service – every interaction is personal, efficient, and effective.

Customer Care 62

Customer Care Omnichannel Metrics Innovation 62

Team Support

SEPTEMBER 8, 2022

If the guitar metaphor isn’t working for you, this is exactly what it can be like for customers when you don’t offer self-service options. Self-service is the DIY of the digital epoch. 75% of customers believe it’s important for brands to offer a full self-service option. Self-service checklist.

E-support 98

E-support B2B Webinar Customer Centricity 98

Kayako

MAY 13, 2022

Simply put, customer satisfaction measures whether your products and service meet or exceed your buyers’ expectations. Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Let’s look at the elements of a self-service portal.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

COPC

JULY 25, 2022

Organizations can make self-service a more desirable option by developing an easy-to-use system that resolves issues efficiently. See how Amazon Web Services (AWS) automates voice and non-voice communication using natural language ML services in our upcoming webinar.

Customer Success 81

Customer Success 2022 Contact Center Technology 81

TechSee

APRIL 21, 2021

AI Call Center Solutions that Drive Value. Collaboration can come through basic messaging platforms like Slack or Microsoft Teams, or via more advanced AI-driven solutions that can loop in subject matter experts from across departments based on their skill set and availability. . Computer Vision AI-Based Self-Service.

Call Center 136

Call Center 2021 Innovation Contact Center 136

TechSee

DECEMBER 10, 2019

Customers prefer NOT to deal with your customer service team, with 67% wanting to access support without calling. Finding out how to reduce call center volume by deflecting those simple interactions to alternate service channels translates into major savings for contact enters. When self-service fails.

Call Center 136

Call Center Contact Center Insurance Download 136

Team Support

JULY 25, 2023

As a customer support leader, you know how important it is for your customers to be serviced in a timely manner. Siloed systems is one of the most prominent obstacles customer service teams face today. Put the Customer Experience First with Chatbots Why does your customer service tech stack matter? How do I get a new password?

Poor Customer Service 98

Poor Customer Service Customer Satisfaction Demo Customers 98

CSM Magazine

MARCH 13, 2024

Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience. Overall, the enhancements empowered customers to engage with the brand on their channel of choice – whether self-service, email, web or chat.

Customer Experience 52

Customer Experience 2021 Customer Relationship Management Customer Care 52

Team Support

OCTOBER 12, 2022

Most businesses maintain some sort of customer self-service tools, whether it’s a chatbot or guide bot framework or a collection of knowledge base articles. Chances are your business maintains some sort of a self-service option, but does your business do a good job of promoting that to your customers?

Social Media 98

Social Media Customers Definition Communication 98

Inbenta

MARCH 30, 2021

During lockdowns, workers have been unable to access their workplaces and many services have been disrupted or forced to accelerate their digital transformation strategies to keep up with market demands. What is customer service automation and what benefits does it provide? Customer service automation trends.

Customer Service 136

Customer Service Marketing Omnichannel Poor Customer Service 136

ShepHyken

NOVEMBER 27, 2023

This shift allows customers to ask broader questions and receive accurate responses, improving the effectiveness of search platforms and thereby improving customer service. While digital self-service solutions continue to evolve and enhance the customer experience, phone support remains essential for customers to interact with companies.

Customer Experience 96

Customer Experience Technology User Experience Customer Satisfaction 96

Kustomer

SEPTEMBER 1, 2022

It’s no secret that a strong customer service strategy is the cornerstone of a successful business. Even if your products or services are exceptional, customer loyalty can be lost if the customer experience is tainted with one poor interaction. Let’s explore some of the most effective ways to sustain your customer service strategy.

Customer Service Strategies 104

Customer Service Strategies Customer Service 2025 Consumers 104

ShepHyken

MAY 11, 2021

Applying the Velocity Mindset in Customer Service. They discuss the impact of empathy in delivering customer-focused service. . Often in customer service, we tend to put self-imposed limitations that get in the way of delivering great experiences to our customers and slows down the process. Top Takeaways: .

Customer Focused 172

Customer Focused Customer Service Books Communication 172

Inbenta

FEBRUARY 15, 2021

Even though there is no “real” benchmark for automated self-service solutions, we’re going to try to give you some indications of the kind of results you can realistically expect from such solutions. But first, what is customer self-service? Which metrics to measure self-service KPIs?

Net Promoter Score 99

Net Promoter Score Metrics Reference Customer Service Representative 99