C Space

NOVEMBER 11, 2018

Will they subscribe? When I moved to New York City a few months ago, I looked into “subscribing” to a car. I thought subscribing would be a smarter alternative. I posed this idea to Tien Tzuo, author of the book, Subscribed , when he was on the Outside In podcast. Subscribers always have the option to unsubscribe.

Sports 40

Sports E Commerce 2005 Healthcare 40

PK

OCTOBER 14, 2020

As the choice of streaming services increases for consumers, media companies are asking themselves: what else can they do to build stickiness into the subscriber relationship? The post Media interview: How to keep streaming video subscribers appeared first on PK. I recently spoke with […].

Consumers 52

Consumers Article Loyalty Customers 52

Optimove

OCTOBER 10, 2023

The post Gaming Operators: Harness the Power of Web Push Messaging to Connect with Subscribers, Non-Depositors & New Customers appeared first on Optimove. In the meantime, if you’d like to learn how Optimove can help Operators capitalize on web push campaigns, let’s talk !

Connections 52

Connections Engagement User Experience Blog 52

ChurnZero

MAY 12, 2020

The post 7 Podcasts Customer Success Professionals Should Subscribe To appeared first on ChurnZero. Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero.

Customer Success 64

Customer Success Chief Customer Officer B2B Roadmap 64

Oracle

DECEMBER 18, 2020

These are our picks for the top 5 customer experience podcasts you need to subscribe to. Which podcasts offer the best overview of the global market, the most interesting guests, and the deepest well of hard-earned CX wisdom? Often Imitated.

Customer Experience Professionals 66

Customer Experience Professionals Healthcare Download Retail 66

Advantage Communications

SEPTEMBER 15, 2020

“According to a recent subscription impact report, more than 22% of companies have seen subscriber acquisition rates grow during the current pandemic. Food and beverage subscription boxes in particular have been in high demand, as much of the population is keeping grocery store trips to a minimum. The prepared-meal service, Freshly Inc.,

Call Center 59

Call Center Contact Center Customer Service Customers 59

Experience Investigators by 360Connext

APRIL 23, 2024

Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Resources Mentioned: Download the free CX Mission Statement Workbook Download the free CX Success Statement Workbook Is Customer Experience Worth It? And How Much Should You Invest?

Download 162

Download ROI Connections Innovation 162

Guavus

SEPTEMBER 1, 2020

Choosing a subscriber analytics solution is just a starting point for communications service providers (CSPs) looking to gain new insights into subscriber behavior and customer experience. They have deployed Guavus’ Service-IQ analytics solution to provide marketing and general subscriber and service usage information.

Insights 57

Insights Competitive Advantage Advertising Measurement 57

Experience Investigators by 360Connext

APRIL 9, 2024

Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn !

Download 162

Download Loyalty Customer Satisfaction Customers 162

Natalie Petouhof

APRIL 27, 2019

How to Develop a Team of Successful Service Agents We’ve all had horrible customer service experiences. You know what we’re talking about — it’s that feeling when you hang up the phone and shake your head, wondering why companies just can’t get it right. And if the service is […]. Click here to view original web page at www.salesforce.com.

Customer Service 40

Customer Service Article Customers 40

Natalie Petouhof

APRIL 27, 2019

How to Develop a Team of Successful Service Agents We’ve all had horrible customer service experiences. You know what we’re talking about — it’s that feeling when you hang up the phone and shake your head, wondering why companies just can’t get it right. And if the service is […]. Click here to view original web page at www.salesforce.com.

Customer Service 40

Customer Service Article Customers 40

SAP Customer Experience

FEBRUARY 15, 2022

More than just a number A large distribution list is meaningless, without useable data; if the later is not true about every customer on this list, it is time to reassess the relationship. Re-inventing “the talk” I have seen a lot of blogs arguing whether there is a valid use-case.

Blog 76

Blog Customers Customer Experience 76

Experience Investigators by 360Connext

MARCH 19, 2024

Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Get ready to equip your team with the tools they need to excel in this challenging yet rewarding aspect of customer experience leadership.

Roadmap 200

Roadmap Culture Leadership Books 200

Experience Investigators by 360Connext

MARCH 12, 2024

Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Tune in and learn how to transform your loyalty program from a mere marketing tool to a genuine expression of gratitude toward your devoted customers. Don’t miss the next episode!

Loyalty Programs 143

Loyalty Programs Loyalty Roadmap Customer Retention 143

Guavus

FEBRUARY 11, 2019

Over-the-top (OTT) digital titans, such as Amazon, Facebook, Google, and Netflix, have visibility into their own subscriber data, which they are already successfully exploiting for providing a personalized customer experience and ultimately a bigger monetary gain. However, they have no visibility into CSP or other OTTs’ subscriber data.

Insights 51

Insights Marketing Customer Experience 2018 51

TechSee

APRIL 1, 2024

While customers wait to speak with a representative, collect customer or subscriber information that will enable faster service. While the customer is on hold, collect customer or subscriber information, including images of their on-screen error message and their WiFi router.

2024 124

2024 Customer Service Representative Contact Center Customer Satisfaction 124

LiveChat

DECEMBER 7, 2018

In a flood of emails (especially during holiday season), your subscriber will open your emails solely based on how relevant your subject line is, to what they are currently looking for. This means, right off the bat, subscribers make a judgment about how engaging the email copy will be for them. How to woo the “on-the-go” subscribers.

Apparel 28

Apparel Brands Marketing Reference 28

Experience Investigators by 360Connext

APRIL 2, 2024

Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Resources Mentioned: Download the free CX Mission Statement Workbook Download the free CX Success Statement Workbook Learn more about CXI Flight School Don’t miss the next episode!

Download 110

Download Leadership Customer Experience Management 110

Customer Bliss

APRIL 23, 2021

For more interviews with other leaders in our industry, be sure to subscribe to the show via email (below) or through iTunes or Google Play. By subscribing, you are agreeing to the Terms of Use and Privacy Policy. But these are just a few of the over 200 episodes of the podcast that we’ve published over the years.

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Customer Experience Books Consulting Sports 273

ChurnZero

APRIL 21, 2021

Instead of surfing the internet to find useful relevant newsletters, we have curated a list of high-quality content for you to subscribe to. When you subscribe to the ESG newsletter you can expect the best of their game-changing Customer Success resources so you can stay ahead of the competition. ESG Newsletter.

Customer Success 94

Customer Success Events Customers Insights 94

Optimove

NOVEMBER 27, 2023

Send a series of welcome emails over several days or weeks to new subscribers. This series introduces your brand, sets expectations, and gradually provides valuable content and offers to keep your subscribers engaged from the start. Re-Engagement Campaigns Win back inactive subscribers through enticing offers.

Marketing 69

Marketing Loyalty Customer Relationships Customer Retention 69

Maru Group

AUGUST 2, 2022

Ever since reporting an overall subscriber decline for the first time in ten years—a 210k fall— in April, the streaming giant’s fortunes radically changed. In their Q1 shareholder letter , a forecast of 2 million subscribers lost was made. The streaming giant predicted much worse fortunes for the second quarter.

Entertainment 68

Entertainment 2022 Technology Marketing 68

Doing CX Right

JULY 7, 2023

Only for DoingCXRight subscribers this week. Get Golden Ticket To invite-only Customer Experience Event covering airfare, hotel and event costs. Learn details and register for drawing ony July 10. The post Golden Ticket to Customer Experience Event July 2023 appeared first on Doing CX Right.

Events 97

Events 2023 Customer Experience Hotels 97

Guavus

JANUARY 24, 2022

As new mobile devices are being introduced to the market, other devices are being abandoned by subscribers for these newer options. Without visibility to the connected devices on their network, MNOs are risking a misalignment of their product and marketing strategy by not responding to their subscribers’ behavior.

Marketing 98

Marketing Customer Centricity Events Loyalty 98

Customer Bliss

JANUARY 28, 2021

Be sure to subscribe here to get this episode delivered straight to your inbox in a few weeks when it airs. By subscribing, you are agreeing to the Terms of Use and Privacy Policy. Donald was a guest on the live-streaming video version of my podcast ( click here to view it on LinkedIn ). Interested in hearing more from Donald Hicks?

Leadership 254

Leadership 2020 User Experience Feedback 254

Blueshift

FEBRUARY 16, 2022

Subscriber engagement data is crucial, not only in overall strategy for email marketing, but also for deliverability specifically. Your email list should be clean and segmented out by subscriber engagement that includes your most active data. The post Understanding Segments in Blueshift appeared first on Blueshift.

Engagement 98

Engagement Marketing Customer Experience Customers 98

Optimove

DECEMBER 4, 2023

Email segmentation is the practice of dividing a subscriber base into smaller, more manageable segments to tailor messages according to the unique characteristics and needs of each group. Collect Relevant Data: Ensure you gather comprehensive and accurate data about your subscribers.

Download 52

Download Metrics Definition Return on Investment 52

Doing CX Right

FEBRUARY 3, 2023

Only for DoingCXRight subscribers this week. Get Golden Ticket To invite-only Customer Experience Event covering airfare, hotel and event costs. Learn details and register for drawing by Feb 9. The post Golden Ticket to Customer Experience Event appeared first on Doing CX Right.

Events 98

Events Customer Experience Hotels Customers 98

BlueOcean

JANUARY 30, 2024

In an in-house model, you and your IT team are the ones subscribing to, installing, and managing those platforms. With the evolution of cloud-based telephony platforms and other foundational technologies moving to the cloud, the picture is different but not irrelevant.

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Contact Center Insights Call Center Technology 296

Lithium

SEPTEMBER 22, 2021

Don't forget to share with your peers, subscribe , leave us a rating , and continue the conversation in the comments section! Hit that subscribe button wherever you listen to your favorite podcasts! It takes a lot of involvement from all types of users and leaders to create a space that invites participation. Apple Podcasts.

Leadership 98

Leadership Customer Engagement Engagement Customer Experience 98

ShepHyken

FEBRUARY 18, 2024

Ask These Questions To Better Understand Your Subscriber Satisfaction Score by Shep Hyken (Calix) The Net Promoter Score℠ (NPS®) has become one of the most popular ways for companies to measure customer satisfaction. For service providers, subscriber retention is the lifeblood of your business.

2024 60

2024 Article Customer Service Net Promoter Score 60

SurveySparrow

AUGUST 13, 2020

For example, let’s assume you would like to send an email to somebody when they subscribe to any book on your website. Now it would be really frustrating if you have to manually create emails every time someone subscribes or sign up to your website. Segment Your Subscribers. A confirmation message after subscription.

ROI 95

ROI Measurement Marketing 2024 95

Beyond Philosophy

MAY 14, 2022

How many streaming services do you subscribe to? Do you subscribe to satellite radio? We subscribe to everything. Many years ago, I subscribed to Amazon Prime to get faster shipping. This example is not uncommon among subscribers. Click here to join the other 35,000 subscribers. How about music streaming?

Consulting 78

Consulting Financial Consumers Customer Experience 78

Customer Bliss

JUNE 8, 2020

Be sure to subscribe here or on your favorite podcast app to get this episode when it comes out later this week. ” Listen to my previous interview with Yamini here on the blog, and be sure to subscribe to my podcast to receive this full interview as a podcast. .

Chief Customer Officer 210

Chief Customer Officer Customer Centricity Financial Culture 210

Beyond Philosophy

OCTOBER 29, 2022

Here are a few other key moments in the discussion: 03:46 We talk about our newest part of the podcast, video; click here to subscribe to the Intuitive Customer video feed for the podcast. Subscribe to our YouTube channel here for more content. Click here to join the other 35,000 subscribers. Please tell us how we are doing!

Marketing 88

Marketing Consulting Financial Customer Experience 88

SAP Customer Experience

NOVEMBER 1, 2023

Hello SAP Partners, If you’re not already subscribed to a partner delivery group, we are here to let you in on the scoop! For many of our SAP lines of business, we have private partner-only delivery groups within SAP Community, tailored exclusively for SAP partners like you! In this blog,

Blog 76

Blog Technology Management Customer Experience 76

ClientSuccess

MARCH 13, 2023

Email marketing has evolved, and today’s subscribers are looking for a lot more than simple promotions. By subscribing to their newsletters from a personal email address, you can track current trends and get creative ideas for your own emails – all while making sure yours stand out in the inbox!

Customer Engagement 80

Customer Engagement Engagement Webinar Customers 80