CloudCherry

SEPTEMBER 19, 2018

Let’s take a look at why measuring your CEM program’s financial returns is important, and how to actually measure your ROI to give your organization a clear picture of what CEM can do for the business. This makes it easier to map different sets of data to specific returns, while factoring in each team’s contributions to the company’s growth.

ROI 225

ROI Financial CEM Metrics 225

One Millimeter Mindset

SEPTEMBER 17, 2018

They have their own expression for this dysfunction: “The right hand does not know what the left hand is doing.”. Or, do we use the two terms interchangeably? At times, our self-focused perception leaves customer service delivery up to everyone with “service” as part of their job titles. Certainly not ours. Even leading.

Customer Service 202

Customer Service Customer Experience B2C Workshop 202

LiveChat

MARCH 3, 2017

For many people, “growth hacking” might sound like a buzzword. We constantly hear about growth hacking strategies, growth hacking experiments and growth hacking techniques, and the word itself gets more and more popular over time. What is growth hacking. Sean Ellis.

Metrics 71

Metrics Innovation Social Media Marketing 71

One Millimeter Mindset

OCTOBER 15, 2018

We give them the benefit of our having absolutely no doubt about what they tell us. So, we take a mental victory lap or two inside our heads to celebrate what has yet to begin. Then, we imagine how the initial and subsequent experiences with these customers eventually contribute to customer success.

Workshop 142

Workshop Roadmap Customer Success Leadership 142

BirdEye

MARCH 29, 2024

This blog also covers: 13+ hashtags to increase your visibility 10+ insider tips that’ll escalate your real estate marketing 7+ smart hacks to help real estate agents make the most out of social media Let’s explore how to leverage real estate social networks to your advantage!

Social Media 57

Social Media Sales Advertising Connections 57

ShepHyken

JULY 31, 2020

She explains the difference between customer service and customer experience and shares how implementing both into your business creates success. But, in the meantime, what happens to customer service? A fantastic example of using live chat as a growth hacking technique to provide better customer service is the VPN provider, PureVPN.

Customer Service 109

Customer Service Customer Experience Net Promoter Score E Commerce 109

ChurnZero

MARCH 10, 2022

Online Customer Success communities are excellent places to gain fresh perspectives, stay on the pulse of industry trends, learn from seasoned Customer Success professionals and other SaaS experts, and have conversations with like-minded folks. Customer Success communities are the discerning CS professionals’ secret weapon.

Customer Success 52

Customer Success Sports Leadership B2B 52

NICE inContact

MAY 15, 2019

If you’re part of a team responsible for driving growth, you know how difficult it is to achieve a very challenging revenue goal only to start over the next quarter or year. That’s why smart leaders look for “growth hacks!” It provides you with leverage and enables you to accomplish more with what you have.

Contact Center 54

Contact Center Consulting Loyalty Presentation 54

Retently

MARCH 23, 2023

Study the hacks used by brands like Apple , Amazon , and Netflix, and you’ll discover actionable tactics that can apply to your business. What’s more, according to the available NPS Benchmarks, Apple did not give up the top spot maintaining an NPS score over 60 throughout these years.

Net Promoter Score 124

Net Promoter Score NPS Insurance Airlines 124

CSM Magazine

DECEMBER 20, 2021

The need for a powerful brand has never been clearer: companies with top brands significantly outperform their peers , and now, more than ever, purchasing decisions revolve around what a brand means and stands for. 2 Growth Hacking: Further Reliance on Tech to Build a Brand. 1 More Focus on Corporate Social Responsibility.

Brands 52

Brands Social Media Reference 2018 52

delighted

DECEMBER 7, 2021

As success stories of tech companies and their industry-disrupting solutions flood our newsfeeds, the concept of “product-led growth” can be seen everywhere. In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies.

Insights 75

Insights B2B 2019 Feedback 75

One Millimeter Mindset

OCTOBER 18, 2018

Customer acquisition, success and retention is a journey of both supplier and client. What type of model does your organization have, when it comes to retaining customers? Move one millimeter beyond what is comfortable, towards what is Possible. Instead of in partnership with the customer. Instead of vice versa.

Customer Retention 118

Customer Retention Workshop Touchpoint Customers 118

Happy or Not

AUGUST 29, 2021

VP of Growth. My most recent Forbes article looks at how organizations must approach growth from within. By means of an internal reshuffle, organizations have the power at their fingertips to create a diverse team whose job is to focus solely on the growth of the business. Heikki Väänänen | Founder, Exec. Variety is Key.

Roadmap 36

Roadmap 2021 Article Retail 36

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. The Customer Success tech stack is misunderstood. There are a lot of pieces to put together in terms of what your Customer Success tech stack looks like.

Customer Success 98

Customer Success Leadership Sales Chief Customer Officer 98

CustomerSuccessBox

MARCH 28, 2022

Most SaaS firms see Customer Success as a necessary evil. However, it’s a growth strategy! It is the responsibility of the customer success team to ensure that a customer makes a repeat purchase. So, customer success is the ‘growth hack’ that your SaaS firm is looking for!

Customer Success 52

Customer Success Customers Customer Retention Information 52

Happy or Not

JULY 7, 2021

VP of Growth. In my latest Forbes article, I discuss organizational growth (specifically growth hacking) and how businesses looking to grow must utilize all the data they have at hand – including CX data – in order to maximize growth potential within the organization. Heikki Väänänen | Founder, Exec.

E Commerce 28

E Commerce Metrics Retail Feedback 28

One Millimeter Mindset

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Some days are more successful than others. However, I have found that I am most successful when speaking to audiences or collaborating with clients when I am in the moment. Yet, our actions fall short. Let’s face it. Contact me.

Blog 70

Blog Customer Retention B2C Workshop 70

delighted

MARCH 8, 2022

But if you want your business to be successful, you’ll need to do more than just outline a description of your product and explain how you see your target audience using it. What is product positioning? What are the most important features of this product and what makes them original? What problem is it trying to solve?

Net Promoter Score 74

Net Promoter Score Competitive Advantage Advertising Magazine 74

SurveySparrow

JULY 11, 2022

What are the critical HR competencies you need to succeed? What are the practical skills an HR professional must possess to support organizational evolution? Digital integration is about having the ability to leverage digital platforms and technologies to improve operational efficiency and drive business growth. Business acumen.

Culture 52

Culture Communication Technology Article 52

One Millimeter Mindset

JANUARY 7, 2019

Then, what do you do? Especially if they, themselves, have not experienced anything close to the success with your company that your storytelling talks about. Before you tell another client success story, read it thoroughly and skeptically. The ones that reflect each customer’s reality and your role in their success?

Workshop 73

Workshop Customer Retention Customers Books 73

One Millimeter Mindset

OCTOBER 17, 2018

Guess what? Over time, our cultivated clientele and investors grow smart enough to know Who is Who and What is What. And they know we have their backs and are thrilled to co-partner in their continuous success. Because What We Do is a challenge: to our clients, colleagues and competitors. What are you waiting for?

Books 67

Books Innovation Consumers Customer Success 67

Alida

AUGUST 30, 2017

Find out what matters to your stakeholders outside of research. His presentation on the growing “reality gap” between the C-suite and their customers will challenge what you already know about CX. The ability to articulate the impact of your role to the bottom line is important to your long-term career success.

2017 100

2017 ROI Innovation Customer Relationships 100

CustomerSuccessBox

AUGUST 10, 2021

Here, the customer success manager is dedicated to help high- touch customers achieve their goals. Suggested Reading: 6 Exclusive Hacks To Accelerate Customer Retention For Your SaaS. Health scores provide you great signals of what has to be improved. But your job is not done here. Who Is Using a Customer Health Score?

Customer Retention 52

Customer Retention ROI Touchpoint Customers 52

One Millimeter Mindset

SEPTEMBER 20, 2018

Consequently, the actions of toxic demanding customers sabotage not only our business growth strategy. Over time, their leadership style compromises the growth of their own organizations. Ultimately, toxic demanding customers are impediments to business growth strategy: ours and theirs. Even the simplest ones. All the time.

Leadership 70

Leadership B2C Workshop Customer Retention 70

One Millimeter Mindset

OCTOBER 1, 2018

Because good, solid professional habits are the core foundation of our professional success. Solid professional habits, once honed and fine-tuned, create the customer experiences critical to customer success and customer retention. Over time, well-developed professional habits catalyze professional innovation and client success.

Innovation 70

Innovation Workshop Customer Retention Leadership 70

One Millimeter Mindset

OCTOBER 24, 2018

What if current and potential customers run their businesses well-enough, so that big, hairy problems never, or rarely, occur? And they remain successful. Our company solves the client’s problem. And everyone lives happily ever-after. And returns to their couches. End of story. Or at least they hope so. We turn them off. Just adequate.

Culture 71

Culture Workshop Leadership Books 71

Waypoint Group

MAY 28, 2015

These days you’ve got to growth hack your way to the top. So now with the Customer Success revolution where shared goals and personalized service is key to high renewal rates, ABM is taking new shape. Account-based management is what B2B-folks are beginning to focus on to ensure each individual customer’s goals are met.

B2B 56

B2B Management NPS Effort Score 56

ShepHyken

MAY 15, 2017

I have added my comment about each article and would like to hear what you think too. 3 Hacks to Boost Client Loyalty and Growth by Josh Linkner. Retention is tough, and client growth is even harder with fickle clients and fleeting loyalty. Workflow Max) You’re a small business owner, doing what you love.

2017 69

2017 Article Customer Service Airlines 69

One Millimeter Mindset

SEPTEMBER 13, 2018

In my work with clients who are wrestling with digital transformation for business growth, the machinery and software collaborate far better than their human co-workers. These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem.

Leadership 71

Leadership 2015 Workshop Communication 71

One Millimeter Mindset

FEBRUARY 18, 2019

A vestige of mass-production mindset, where employees are cogs in a wheel rather than a vibrant and dynamic part of business growth and customer success. Regardless of the size of your organization or association, a potent human capital strategy underpins growth, expansion and sustainability. Consider what you CAN do.

Workshop 68

Workshop 2019 Sales Download 68

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. You have heard the expression: “The right hand does not know what the left hand is doing.” As a result, over the years, I considered them to be a partner contributing to my business growth, expansion and sustainability. Guess what! What an offer!!!!

Leadership 61

Leadership Communication Workshop Customer Retention 61

Joe Rawlinson

DECEMBER 13, 2018

What makes this marketing concept so powerful? What makes this process so important? Marketing has always been one of the most important business drivers, but it evolved in the last couple of decades just to grow bigger and more complex. Here is the list of seven simple tactics: 1. Collect and Analyze Data. Engage on Social Media.

Marketing 111

Marketing Social Media Consumers Travel 111

One Millimeter Mindset

OCTOBER 8, 2018

Let’s say we feel cozy and comfortable in our post-sale support roles, implementing what is sold. After all, we are not responsible for what has preceded our new assignments to serve that customer. First, what type of engagement experiences do we create, Today? Babette’s Playbook of collaboration hacks, Do YOU Mean Business?

Engagement 74

Engagement Customer Experience White Paper Magazine 74

One Millimeter Mindset

OCTOBER 10, 2018

The first way we become professionally boring is because we are bored by what we do. Because their ideal clients target successful suppliers focused on customer success. What is the customer success strategy in perpetuating that tactic? Over time, we gradually become less than enthusiastic about serving them.

B2C 69

B2C Workshop Customer Retention Customer Success 69

Totango

JANUARY 10, 2019

At its core, customer success is simple: take care of your customers and they’ll take care of your business. Success in the customer-centered economy can be a lot to wrap your arms around, especially for large enterprises with multiple brands or complex market segments. So, what features does your customer engagement platform need?

Customer Engagement 63

Customer Engagement Engagement 2016 Customer Relationships 63

SurveySparrow

JUNE 13, 2022

Questions about future growth and outlook. What accomplishments this quarter are you most proud of? What accomplishments this quarter are you most proud of? What are the ideal working conditions to be the most productive? What motivates you to get your work done? What can we do to make your job more enjoyable?

Management 52

Management Culture Feedback Demo 52

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Is my SaaS ready for customer success technology? Customer Success Manager.

Webinar 52

Webinar Customer Retention B2B Customer Success 52