One Millimeter Mindset

FEBRUARY 15, 2023

Being sustainably hard charging within this environment is like turning on a fire hose and keeping it on, no matter what. The post Is Being Hard Charging Professionally Sustainable? Although you attempt to charge hard along with them, you can feel like an imposter. All programs delivered virtually and/or in-person.

Consulting 85

Consulting Innovation Leadership Consumers 85

Beyond Philosophy

OCTOBER 25, 2018

Creating and sustaining a customer-centric culture was the subject of a recent podcast. Hear the rest of the conversation on “ Creating and Sustaining a Customer-centric Culture” on The Intuitive Customer Podcast. The post Why You Must Create and Sustain a Customer-Centric Culture appeared first on. However, it’s worth it.

Customer Centricity 245

Customer Centricity Culture Customers Customer Experience 245

SAP Customer Experience

SEPTEMBER 28, 2022

Virtual November 02, 2022 Agenda We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘Sustainability within SAP Premium Engagements’ taking place virtually on November 02, 2022. Sustainability is one of the most talked about subject across the globe. Please find the current agenda here.

Workshop 81

Workshop 2022 Innovation Engagement 81

SAP Customer Experience

OCTOBER 6, 2022

Virtual November 03, 2022 Agenda Dear Valued Customer, We are pleased to invite you to the SAP Premium Engagement Session focusing on ‘SAP Sustainability’ taking place virtually on Thursday, November 3, 2022. The topics of Climate Change, Sustainability Reporting, and Circular Economy get more. Please find the current agenda here.

2022 58

2022 Engagement Customers Customer Experience 58

Heart of the Customer

SEPTEMBER 24, 2020

The penultimate seventh step, Sustain Acceleration, is an important reminder that you can’t rest on your laurels. The post Don’t Just Drive CX Success, Sustain It appeared first on Heart of the Customer. We’re in the homestretch of my series on how to apply John Kotter’s change management work to customer experience! It can […].

Management 103

Management Customer Experience ROI Customers 103

Strikedeck

JANUARY 19, 2021

The post The Path to Sustainable and Reliable Business Partnerships first appeared on Strikedeck | Customer Success Platform. Vincent Manlapaz, in an interview with Harpreet Oberoi shares his thoughts on why organizations should keep their laser focus on meeting and achieving customers' desired outcomes.

Customer Success 92

Customer Success Customers Customer Engagement Engagement 92

Braze

SEPTEMBER 26, 2023

In recent years, sustainability has become important to both how a brand builds its values to how it communicates. Alongside fulfilling your corporate social responsibility, investing in this area has the potential to strengthen your customer relationship since customers are increasingly seeking…

Connections 64

Connections Loyalty Customer Relationships Communication 64

NetBase

JUNE 18, 2020

Recovery is the name of the game right now, and sustainability is figuring prominently in many of these conversations. Sustainability is more than a buzzword, it’s the way smart businesses are headed. The conversations around sustainability keep getting bigger, are you listening? Sustainability is Big Business.

Social Media 67

Social Media Consumers Brands Demo 67

CSM Magazine

MARCH 21, 2023

As more and more people conduct business online, there is an increasing demand for sustainable practices in the digital realm. It may seem as if running a sustainable online business is only about energy usage. However, there are many components to consider when striving for sustainability.

E Commerce 52

E Commerce E-support Transportation Social Media 52

Maru Group

NOVEMBER 18, 2021

It has a new life partner now, sustainability, and together, they are making progress. While many consumers aspire to make sustainable choices, at the point of sale, they often don’t see past their own grocery cart. They also need to demonstrate they have the skill and desire to provide sustainable options. This is a say/do gap.

Insights 81

Insights Transportation Social Media Consumers 81

CSM Magazine

MAY 31, 2023

The goal of customer service is to make customers happy, but the logistics behind it can be costly for businesses, especially when they’re not sustainable. Today, consumers are well aware of the benefits of sustainability and are loyal to companies that prioritize it. The logistics sector is growing exponentially.

Transportation 52

Transportation Customer Service 2022 2010 52

BlueOcean

APRIL 24, 2024

Below are 9 top questions for asking about ESG in your outsourced contact center RFP process. Environmental Sustainability In today’s landscape, many consumers are increasingly focused on aligning their buying choices with businesses that are committed to sustainability.

Contact Center 177

Contact Center Government Measurement Document 177

NetBase

AUGUST 20, 2020

Brands are rethinking ways to cross the threshold into sustainability, and savvy brands like Chipotle Goods are relying on consumer intelligence to drive a commitment to sustainability trends. We are going to talk about the changing world of consumer behavior one emerging trend at a time – and how sustainability is focal to it.

Apparel 71

Apparel 2019 2021 2012 71

West Monroe

DECEMBER 20, 2022

Under mounting pressure to respond to investors, consumers, regulators, and employees alike, manufacturers have elevated sustainability to a board/C-suite level issue. Sustainability and Net Zero survey said they believe the industry has a special responsibility to society to become more sustainable. Nearly a quarter of U.S.

2021 52

2021 2022 Metrics 2030 52

West Monroe

DECEMBER 20, 2022

Under mounting pressure to respond to investors, consumers, regulators, and employees alike, manufacturers have elevated sustainability to a board/C-suite level issue. Sustainability and Net Zero survey said they believe the industry has a special responsibility to society to become more sustainable. Nearly a quarter of U.S.

2021 52

2021 2022 Metrics 2030 52

ShepHyken

AUGUST 30, 2019

This week we feature an article by Lukas Sitar who writes about growing and sustaining customer lifetime value for the entire customer cycle. Most marketers focus on maximizing the profits from the initial sale, but how do you grow and sustain customer lifetime value for the entire customer cycle? Conclusion.

Blog 103

Blog Loyalty Programs Loyalty Lifetime Customer 103

Uplight

JULY 28, 2022

Power’s Sustainability Index “evaluates electric utility customer awareness, support, engagement and advocacy for their local utility’s climate sustainability programs and goals,” surveying 71, 959 business and residential utility customers in 2022. Power 2022 Sustainability Index appeared first on Uplight.

2022 52

2022 Engagement Customers Insights 52

Eptica

SEPTEMBER 3, 2020

Date: Thursday, September 3, 2020 Author: Jeremy Payne, Group VP of Marketing & Alliances of Enghouse Interactive Turning a crisis into an opportunity: greener and more sustainable contact centres. Tags: collaboration, contact centre, Green Initiatives, Sustainability, cloud Categories: Trends & Markets. Share this page on: Tweet.

2020 74

2020 Interaction Marketing Consumers 74

Beyond Philosophy

OCTOBER 5, 2018

The post Creating and Sustaining a Customer Centric Culture appeared first on. Colin and Ryan discuss what you need to do and how this impacts building a great customer experience. Colin reveals how you can download his ebook ‘Unlocking the Hidden Customer Experience’ for free!

Customer Centricity 123

Customer Centricity Culture Download Customers 123

Clarivate

APRIL 25, 2024

Sustainability has become increasingly critical for organizations to demonstrate their missions and address some of the world’s most pressing challenges. Much like digital transformation, driving sustainability requires organizations to transform every division of their business and integrate in the corporate strategy.

Innovation 59

Innovation 2030 Measurement Document 59

CSM Magazine

MAY 21, 2021

Sustainability is perhaps the best example in this regard. About a decade ago, brand sustainability was a topic that only a few eco-aware customers enquired about and that barely occupied a paragraph on the company’s website. However, failing to address sustainability is a huge mistake that may affect your brand’s reputation.

Customer Service 52

Customer Service Customer Service Representative Social Media Fashion 52

SAP Customer Experience

JANUARY 21, 2022

Virtual February 22, 2022 Agenda Dear Valued Customer, We are pleased to invite you to the next SAP Premium Engagement Session which is focusing on the highly demanded topic “Sustainability within SAP Premium Engagements” and taking place virtually on February 22, 2022. Sustainability is. Please find the current agenda here.

2022 61

2022 Engagement Customers Customer Experience 61

SAP Customer Experience

AUGUST 25, 2023

Virtual September 28, 2023 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on “Data-Driven Path to Business Resilience and Sustainability” taking place virtually on September 28th, 2023. Please find the current agenda for the workshop here. In an era where data.

Workshop 61

Workshop 2023 Innovation Customers 61

SAP Customer Experience

SEPTEMBER 13, 2021

“Sustainability” – a word rather undefined with so many facets and scopes, and yet everybody has a connection to it. Some connect climate change to it with melting ice poles and greenhouse gases being emitted obviously uncontrolled to our atmosphere. We all know the pictures of suffering and dead animals.

Loyalty 42

Loyalty Connections Customers B2B 42

Interactions

MAY 7, 2020

While many short-term fixes are being made where possible, companies need to begin to look at long term, sustainable solutions when it comes to Conversational AI implementations. . Now is the time to take meaningful action and prepare for the future by deploying a sustainable solution.

Contact Center 71

Contact Center Technology Customer Experience Management Management 71

ReviewTrackers

APRIL 6, 2017

You don’t want to do something really great for the environment and really great for society but not be able to sustain it,” he says. Sustainability Offers Customers the Opportunity to Advocate. Sustainability as a viable business strategy is validated by a number of research studies. Industry stakeholders are taking note.

Loyalty 73

Loyalty Hotels Travel Hospitality 73

Gainsight

NOVEMBER 29, 2022

Making Growth Sustainable. In addition to scaling through digital, several other CS motions can help ensure that your growth is more efficient and sustainable: A risk management program that helps prevent churn and other distressing surprises. Learn More.

Customer Success 52

Customer Success Books Sales Metrics 52

Forrester's Customer Insights

OCTOBER 18, 2022

Learn the six keys to activating sustainability in your B2C marketing and communications. Despite the massive opportunity in today’s green market, many B2C CMOs don’t know where to start.

B2C 48

B2C Communication Marketing Customer Experience 48

SAP Customer Experience

JUNE 26, 2023

and Sustainability Management” taking place virtually on July 12-13, 2023. Virtual July 12 – 13, 2023 Agenda Dear Valued Colleague, We are pleased to inform you aboutthe SAP MaxAttention Innovation Workshop focusing on “Driving Industry Innovations – Industry Cloud, Industry 4.0 Please find the current agenda here. In this workshop,

Workshop 77

Workshop 2023 Innovation Management 77

CSM Magazine

MAY 30, 2017

Customer service is not just about how a representative reacts to an individual customer; it’s about how a company as a whole reacts to its customers on a long term, sustainable basis. Sustainability” defines a process that can be maintained at a certain level indefinitely. In other words, their customer service is not sustainable.

Customer Service 80

Customer Service Entertainment Feedback Customers 80

Forrester's Customer Insights

JULY 5, 2022

CX leaders can ensure that sustainability is more than just good words and intentions by weaving their firm’s sustainability goals into customer journeys as they unfold. But many CX pros miss the opportunity because they: Fail to make sustainability real.

Customer Journey 49

Customer Journey Customers B2C B2B 49

SAP Customer Experience

SEPTEMBER 15, 2022

Virtual October 25-26, 2022 Agenda We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘How to achieve Sustainability and Operational Excellence for your Intelligent Enterprise’ taking place virtually on October 25-26, 2022. In today’s market, Sustainability.

Workshop 65

Workshop 2022 Innovation Marketing 65