Eptica

NOVEMBER 26, 2021

In our latest blog we outline six key areas that are important for success in outsourced customer service – from balancing resources and ensuring consistency of service, to meeting the specific requirements of individual clients. Read the full article on our parent company Enghouse Interactive’s site here.

2025 121

2025 Customer Service 2021 Blog 121

Lithium

JUNE 6, 2023

We have lots of resources to help you give your customers the experience they are expecting from you. Khoros Fresh Features Video: Resources and Q&A Learn how you can unlock the full power Khoros has to offer with these videos and resources covering the latest innovations available to you right now. Hello Atlas members!

2023 52

2023 Webinar Events Metrics 52

CSM Magazine

JANUARY 24, 2023

In this article, Palak Dalal Bhatia, CEO and Founder of IrisAgent, explains how AI-powered automated tagging can provide a reliable source of customer feedback for Product Managers. Manual tagging is time-consuming and prone to human error. This is where AI-powered tagging and insights derived from tagging data come to the rescue.

Insights 52

Insights Management Roadmap Feedback 52

SurveySensum

NOVEMBER 24, 2021

Categorize Responses by Creating Tags. Identifying Top Customer Complaints from the Trending Tags. Step 1: Categorize the NPS Responses by Creating Tags. After shooting the NPS survey, once the open-ended responses start rolling in, start categorizing responses into tags. You can create your tag list according to the.

NPS 52

NPS Net Promoter Score B2C B2B 52

Experience Investigators by 360Connext

NOVEMBER 7, 2023

When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. Encourage customers to tag your brand on social media or use specific hashtags to connect with other customers and your brand’s larger community. Customers expect (and deserve!)

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

Eptica

JULY 30, 2021

Author: Pauline Ashenden - Demand Generation Manager With consumers using an increasing number of channels for customer service, ensuring your company has the right mix backed by the correct level of resources is becoming even harder. Tags: ContactBabel, Customer Service Channels Categories: Trends & Markets.

Consumers 85

Consumers Customer Service 2021 Blog 85

Gainsight

OCTOBER 25, 2023

Your customers expect not only quick and efficient support but also educational resources that empower them to make the most out of your products and services. You can do that by auditing your existing content and understanding the available resources to move to your learning management system (LMS) during implementation with your vendor.

Social Media 52

Social Media Leadership Connections Insights 52

TechSee

SEPTEMBER 7, 2021

While these non-technological training styles offer several benefits, they can consume a considerable portion of company resources in terms of time and cost. Every customer interaction is tagged accordingly, enabling both employees and the system to grow smarter and more resourceful over time.

Sales 191

Sales Consumers Technology Contact Center 191

Lithium

DECEMBER 6, 2022

Tagging in Khoros Care Overview Posts in Care can be marked with tags that enable agents to drill down into specific issues or product mentions. Agents can filter their Available queue by specific tags and review, change, or add tags to individual incoming posts. Remove EXIF data from images based on allowed listed tags.

2022 52

2022 Social Media 2023 Roadmap 52

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. Here are the top business challenges in descending order for Customer Success professionals according to TSIA, along with some recommend resources to help in each of those areas. Improve Customer Experience.

Customer Success 78

Customer Success Workshop 2021 Webinar 78

Eptica

OCTOBER 13, 2020

At the same time effective self-service benefits businesses, increasing efficiency and freeing up resources to focus on more complex, added-value interactions. At the same time effective self-service benefits businesses, increasing efficiency and freeing up resources to focus on more complex, added-value interactions.

Customer Satisfaction 92

Customer Satisfaction 2020 Blog Consumers 92

Playvox

AUGUST 23, 2022

By analyzing customer conversations and reviewing your tagging can you understand the potential reasons for customer churn. It’s a dilemma for any business, as failing to answer questions from potential customers could mean they don’t convert, but investing too heavily in support resources could spell disaster.

Blog 52

Blog Article Customers Loyalty 52

Comm100

MAY 7, 2024

So how can businesses rise to mee these expectations, while keeping a lid on budget and resources? Automated routing, tagging, and prioritizing inquiries based on predefined rules ensure that each ticket reaches the right agent quickly. The demand for fast, efficient, and personalized customer service is growing – and growing fast.

Customer Service 52

Customer Service Omnichannel Social Media Customer Satisfaction 52

CSM Magazine

MAY 10, 2024

You can create a post thanking them for their order and tag them in the post. About the Author Ian Miller is Editor of Customer Service Manager Magazine – the leading resource and community for customer service professionals. This will not only show your appreciation but also help increase your brand’s visibility.

Social Media 52

Social Media Magazine Customer Satisfaction Loyalty 52

CX Accelerator

AUGUST 1, 2018

Before implementing any of the ideas below, we strongly encourage you to speak with your Human Resources department to verify what's appropriate for your organization. Always talk with your Human Resources department before implementing new physical health programs. Institute a “code lavender” procedure with your team.

Contact Center 182

Contact Center Workshop Healthcare Culture 182

Kustomer

JANUARY 9, 2023

A CX strategy must be both efficient and effective in order to set up an organization for success — here’s how to achieve personalized service with limited resources. Luckily intelligent automation can auto populate useful data like contact information, or tag conversations based on things like issue type or location.

E-support 98

E-support 2025 Loyalty Download 98

Eptica

MARCH 18, 2020

Author: Tom Walmsley - Business Development Manager Delivering superior customer service requires balancing resources and channels to meet the full range of consumer needs. Categorie(s): News Best Practice Delivering superior customer service requires balancing resources and channels to meet the full range of consumer needs.

Interaction 79

Interaction Multi-Channel Customer Service 2020 79

Eptica

MAY 20, 2020

Self-service also benefits businesses as it deflects queries from resource-intensive channels (such as the phone), meaning agents can focus their time on supporting customers with more complex needs. Please click here to reserve your copy of the Guide: The Importance of Agile Knowledge ahead of publication.

Customer Satisfaction 127

Customer Satisfaction 2020 Consumers Banking 127

West Monroe

APRIL 28, 2024

Jurisdiction-specific planning is crucial—factoring in availability of resources and technologies, existing infrastructure and emerging needs, and state and local laws and regulatory policies.

Return on Investment 52

Return on Investment Technology Innovation Financial 52

Customer Bliss

SEPTEMBER 20, 2016

Before OpenX, she was Chief Customer Officer at Tagged, a social discovery network with 300 million members, for which she ran all product, revenue, and business operations. Ask for what you need: You cannot do this work without the resources to effectively do this work. Understand and embrace that. Demand them after a while.

Chief Customer Officer 201

Chief Customer Officer Leadership Definition User Experience 201

Eptica

OCTOBER 13, 2020

At the same time effective self-service benefits businesses, increasing efficiency and freeing up resources to focus on more complex, added-value interactions. At the same time effective self-service benefits businesses, increasing efficiency and freeing up resources to focus on more complex, added-value interactions.

Customer Satisfaction 63

Customer Satisfaction 2020 Blog Consumers 63

CSM Magazine

JUNE 10, 2021

Fed up of negative contact centre perceptions limiting your budget, resources and potential? Tagging contacts correctly – while this process can be automated with speech analytics, if agents correctly tag each call in their After Call Work (ACW), the contact centre can track how often a problem reoccurs.

Call Recording 105

Call Recording 2020 Customer Satisfaction Insights 105

Retently

MARCH 16, 2022

As time goes on, the SaaS company will dedicate more resources to this customer and eventually assign a dedicated representative. This is a dedicated support rep that comes with an hourly or monthly price tag. The danger is in naming this representative a Customer Success Manager.

Customer Success 166

Customer Success Net Promoter Score Customers Customer Retention 166

Optimove

OCTOBER 22, 2020

Optimove Resources. Your browser does not support the video tag. Your browser does not support the video tag. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Beginner and advanced resources to help users maximize their success with Optimove. Customer Stories.

Webinar 41

Webinar Sports Document Customer Retention 41

Optimove

OCTOBER 22, 2020

Optimove Resources. Your browser does not support the video tag. Your browser does not support the video tag. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Beginner and advanced resources to help users maximize their success with Optimove. Customer Stories.

Retail 41

Retail Webinar Sports Document 41

Wootric

OCTOBER 19, 2018

Each comment is tagging with relevant themes and each tag is assigned a sentiment (positive, negative, neutral). . In this fictional example dashboard, the human resources team can dig into the bucket of comments associated with “systems”, which covers new technology and hardware.

Healthcare 58

Healthcare Engagement Feedback Hospitality 58

Optimove

OCTOBER 22, 2020

Optimove Resources. Your browser does not support the video tag. Your browser does not support the video tag. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Beginner and advanced resources to help users maximize their success with Optimove. Customer Stories.

Retail 40

Retail Webinar Sports Document 40

Optimove

OCTOBER 22, 2020

Optimove Resources. Your browser does not support the video tag. Your browser does not support the video tag. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Beginner and advanced resources to help users maximize their success with Optimove. Customer Stories.

Webinar 40

Webinar Sports Document Customer Retention 40

Lithium

DECEMBER 31, 2021

For more resources or additional advice, don’t hesitate to reach out to your primary Khoros point of contact. Create tags with crisis-specific keywords to categorize and track inbound volume. Automate this process using tags in Khoros Care. Below are our best practices for managing your brand during a crisis.

Brands 40

Brands Management Communication Social Media 40

Totango

APRIL 25, 2022

Unfortunately, many platforms on the market either don’t have these critical functionalities, or if they do have them, they’re highly complex and often come with a higher price tag. . Want to set up an onboarding campaign to welcome new customers and link them to helpful resources?

Customer Journey 88

Customer Journey Customer Success Definition Blog 88

Help Scout

APRIL 27, 2021

When you have a clearer picture of what your queue contains, you can make smarter decisions about how to best deploy your customer service resources to answer them efficiently and effectively. Prioritize conversations by using workflows, tags, and folders. Is the CEO’s best buddy still waiting for help?

Management 117

Management Metrics Customer Service Document 117

ShepHyken

JULY 4, 2022

Each week I read many customer service and customer experience articles from various resources. And the price tag? Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 7 Top AI Trends in Customer Service by Zendesk. CMSWire) What’s in your abandoned cart?

Article 71

Article 2022 Customer Service Loyalty Programs 71

Myra Golden

SEPTEMBER 29, 2017

I’ll get someone from Human Resources to process the paperwork. A few years ago I made my annual trip to the Tag Agency. (A A Tag Agency is the same thing as the DMV, but we don’t have the DMV in Tulsa.) (A Tag Agency is the same thing as the DMV, but we don’t have the DMV in Tulsa.) You’re hired. When can you start?”.

Insurance 58

Insurance Management Presentation Information 58

Wootric

SEPTEMBER 13, 2018

Once organized with tags, your time is freed up to look at the themes and trends that arise from the noise, then create actionable strategies based on those insights. . For example, you know that on any given day, in any given geographic region, about 10% of your comments are tagged with ‘out of stock’ as an issue.

ROI 81

ROI NPS Feedback Insights 81

Lithium

SEPTEMBER 7, 2022

If you want to add routing and tagging, okay, those are additional clicks. I'll click tag as service route to service." A simple solution would be to let bots tag routing and prioritize whatever time or click-heavy tasks you're agents have to do. You definitely add complexity that can make it harder for an agent, right?

ROI 52

ROI Social Media Customer Care Brands 52

Eptica

APRIL 8, 2020

However, given that the same companies are being asked the same routine questions as in previous years, falling levels of performance point to issues with resources as businesses struggle to cope with increasing contact volumes and greater consumer expectations. A 5% drop may not seem excessive. Share this page on: Tweet.

2020 79

2020 Customer Service Social Media 2025 79

CSM Magazine

MARCH 24, 2023

With the right tools and resources, you can develop a customer service strategy that takes your e-commerce business to the next level. Ask questions, share photos, provide tips, upload videos, host digital events, plan giveaways, and reply to comments or post tags.

E Commerce 52

E Commerce Customer Experience Social Media Events 52