the-5-best-ways-to-deal-with-an-upset-customer 
Steve DiGioia
JULY 22, 2015
Regardless of your business, there will be the inevitable situation where a customer is dissatisfied with your product or service. It is something we never want to deal with but know that we must. In a perfect world, our product or service is everything our customers expect, everything they thought it would be.
Beyond Philosophy
MARCH 21, 2024
Listen to the podcast: Sometimes, things go wrong despite your best efforts. So, it’s not a matter of if but when regarding a customer crisis. Too many organizations do not plan for a customer crisis, and I want to change that. To that end, I have five rules to handle a customer crisis. This situation happens everywhere.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Magellan Solutions
APRIL 8, 2024
Do you know what the challenging part of a customer service representative’s role is? Pacifying an angry customer! Dealing with an irate customer is a valuable skill that each one must possess. But there’s a silver lining in dealing with such customers. Why Apology Matters in Customer Service?
BirdEye
NOVEMBER 27, 2023
It is dealing with difficult customers. When customers are hard to deal with, the saying “the customer is always right” matters more than ever. It means you must try your best to make customers happy, especially when things get tricky. Here are 14 ways to deal with difficult customers: 1.
CSM Magazine
NOVEMBER 29, 2022
When most people think about customer service, the first thing that comes to mind is solving problems. Showing empathy for others is a key customer service skill that is often overlooked. Here are ten ways you can create empathy-centric customer service. One of the best ways to do this is to constantly ask for feedback.
TechSee
SEPTEMBER 29, 2020
Contact centers are always looking for ways to reduce costs. Since most of a contact center’s operating costs are related to staffing, the easiest and quickest ways of tightening the belt are to cut headcount or shut down live support channels. The Best Call Center Cost Reduction Strategies.
Help Scout
JULY 13, 2021
Sometimes the customer service teams who are supposed to be solving problems somehow manage to make them so much worse instead. Running from responsibility The root of many terrible customer experiences is a company that is happy to collect money from a transaction but not to accept responsibility when things go wrong.
Expert insights. Personalized for you.
89 
Let's personalize your content