QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. A recent study indicated that 74% of organizations employ some Insight Community to gather actionable insights from their target audience. One of them is the Online Insights Communities. What is an insight community?

Insights 78

Insights Advertising Interaction Consumers 78

Retently

APRIL 5, 2024

Because in a market brimming with choices, the way customers feel about your business can set you apart. A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. Moreover, the lines between online and physical commerce are blurring.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

BirdEye

FEBRUARY 28, 2023

With help from a social media professional, your business can maximize its online potential, expand its reach, enhance customer engagement, create brand awareness, and ultimately increase revenue. Their primary goal is to increase brand awareness, engage with the audience, drive website traffic, and ultimately generate leads and sales.

Social Media 98

Social Media Management Engagement 2024 98

Thematic

AUGUST 25, 2021

Each month, Thematic hosts a virtual roundtable for CX & insights professionals within our community. Join our community here. Although it seemed within our community, few were given this luxury! The consensus within our community however was that more than just themes are needed to be successful in these conversations.

Insights 116

Insights Presentation Leadership Feedback 116

SurveySensum

SEPTEMBER 5, 2023

By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business. If not then imagine you found a SaaS product that is super easy to use and integrate. You will continue using it, right?

Insights 52

Insights Customer Experience Metrics NPS 52

ShepHyken

AUGUST 3, 2021

They discuss Ray’s book, Everybody Wants to Rule the World: Surviving and Thriving in a World of Digital Giants , a groundbreaking guide that reveals which companies will thrive and get crushed by the powerful forces now at work. Everybody Wants to Rule the World. Surviving and Thriving in a World of Digital Giants.

Loyalty 118

Loyalty Customer Centricity Leadership Insights 118

Gainsight

MAY 3, 2023

How can we better support our customers and community? How can we better support our customers and community? Kevin Meeks, SVP, Customer Success, VMware Kevin Meeks is a leading voice in the Customer Success community. Plus, we have some exciting news that we can’t wait to share at the event.

2023 52

2023 Chief Customer Officer Customer Success 2022 52

BlueOcean

OCTOBER 8, 2021

As the Vice President of Client Services for Blue Ocean, I am fortunate to work with a wide variety of companies. Clients of all types turn to our company to make sure their customers receive a high level of service excellence. Not everyone gets to follow their passion at work, so I consider myself lucky. A Tale of Two Monopolies.

2021 177

2021 Customer Experience Contact Center Government 177

Alida

SEPTEMBER 22, 2016

“Our community helps us get to the whys” – Visionary winner @ElizabethArden. Visionary Award winners Alliant Energy and the Art Gallery of New South Wales shared how they built the ultimate end-to-end customer journey. Super important point – authenticity drives loyalty #vcsummit.

2016 267

2016 Innovation Marketing Insights 267

SurveySparrow

AUGUST 28, 2023

In this blog, we’ll understand its impact, and equip you with a step-by-step guide to crafting experiences that leave an indelible mark. It’s like having a personal guide show you around a foreign city. It’s like having a personal guide show you around a foreign city. Let’s start, shall we? Need help?

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

Alida

JULY 28, 2017

Online, customers can watch how-to videos and get beauty advice via its branded Beauty Talk community, but for those who go to a physical store, Sephora offers beauty classes that cover skincare and makeup topics, and get makeovers from expert artists. They want a better customer experience (CX) and are willing to pay for it.

Net Promoter Score 140

Net Promoter Score Retail Consumers Culture 140

Retently

MARCH 11, 2024

In this guide, you’ll find why they are important, areas to focus on, and 35 essential post-event survey questions crafted to draw out the insights you need. Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. They capture their joys, frustrations, and valuable insights.

Events 127

Events Feedback Insights Presentation 127

Lithium

NOVEMBER 1, 2022

Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. Here’s the Atlas content you do not want to miss! Are you there ROI?

2022 52

2022 Roadmap ROI Social Media 52

BirdEye

MARCH 29, 2024

Here are a few tactics to help you get the most from your time on ActiveRain: Engage actively by commenting on others’ posts and sharing your insights, which can increase your visibility within the community. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 57

Social Media Sales Advertising Connections 57

ChurnZero

DECEMBER 9, 2020

With their consulting expertise they have a lot of advice to offer on how to improve metrics and accomplish your ultimate goal of reducing churn and increased retention. With their consulting expertise they have a lot of advice to offer on how to improve metrics and accomplish your ultimate goal of reducing churn and increased retention.

Blog 98

Blog Customer Success Consulting Metrics 98

SurveySparrow

DECEMBER 8, 2023

We’ll look into what inbound lead generation is, its types, benefits, strategies to get leads effectively, and a step-by-step guide on the process! It is a foundation for businesses to initiate meaningful interactions, ultimately converting this interest into a lasting customer relationship. Not all leads are created equal.

Social Media 52

Social Media Webinar Customer Centricity Events 52

Gainsight

APRIL 10, 2023

Think AI, in-app guidance, customer communities, and other one-to-many customer engagement programs—they’re all leading the evolution of customer success into digital customer success. For instance, an online community of like-minded peers can help develop a sense of community and belonging, especially in the current remote work world.

2023 59

2023 Customer Success Multi-Channel B2B 59

SurveySensum

JANUARY 22, 2024

These expectations serve as the compass guiding project managers through the complex maze of decision-making. During this dynamic process, project managers navigate complexities, ultimately steering the project toward outcomes that meet and potentially exceed stakeholder expectations. Together, they shape the project’s story.

Management 52

Management Demo Communication Financial 52

CSM Magazine

FEBRUARY 6, 2024

This seemingly small element of your video content strategy influences viewer behavior, draws attention, and ultimately determines whether your content gets the engagement it deserves. They are critical in optimizing user experience, acting as visual cues that guide viewers’ choices and preferences.

Customer Engagement 52

Customer Engagement Engagement Connections User Experience 52

Gainsight

MARCH 9, 2022

Instead, they use digital-first tools and strategies: One-to-many approach: Assisting customers via email, in-app notifications and guides, webinars, videos, and knowledge base content. Many-to-many approach: Building a customer community where customers gain access to peer-to-peer (P2P) interactions and self-service initiatives.

Metrics 105

Metrics Customer Journey Net Promoter Score NPS 105

TechSee

OCTOBER 9, 2018

Key preferences to consider in Millennial generation customer service: Text me, I don’t like to talk: Millennials prefer to communicate over text messaging and rarely make phone calls. A day in the life of a Millennial. She tweets about her sleep quality and messages her roommate that her share of the rent has been paid with Venmo.

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

Retently

MARCH 5, 2024

From crafting personalized responses to using feedback as a motivation for improvement, this guide will equip you with the tools to acknowledge your customers’ input and use it as a launchpad for growth. It sends a clear message: you value their opinion, and their voice is heard.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

CX Accelerator

APRIL 11, 2018

When leaders under pressure become territorial and raise their draw bridges, it's the customer who ultimately pays the price. When leaders under pressure become territorial and raise their draw bridges, it's the customer who ultimately pays the price. The moment you stomp out one fire, the sparks start flying in five other directions.

Customer Experience 182

Customer Experience Wireless Leadership Books 182

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. Marketing and Care are converging, and the clarity between where community, social care, and social marketing begin and end is gone.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. Marketing and Care are converging, and the clarity between where community, social care, and social marketing begin and end is gone.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. Marketing and Care are converging, and the clarity between where community, social care, and social marketing begin and end is gone.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. Marketing and Care are converging, and the clarity between where community, social care, and social marketing begin and end is gone.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

ShepHyken

DECEMBER 5, 2022

Fast Company) Creating a new culture centered around flexibility, learning, and career development is the cornerstone for creating an experience that truly drives loyalty and can ultimately make a positive impact on your bottom line. Each week, I read many customer service and customer experience articles from various resources.

Article 70

Article 2022 Customer Service Hospitality 70

Gainsight

FEBRUARY 28, 2023

We’ve entered an era of customer success (CS) where company executives and investors have agreed now is the time to double down on CS efforts. In the last several months, there has been an abrupt, 180-degree pivot in business mindset and everything has gotten flipped on its head. EBITDA is a focus instead of hyper-growth.

Touchpoint 52

Touchpoint Metrics 2023 Customer Success 52

CSM Practice

DECEMBER 19, 2021

A stack of well-integrated software is developed to guide customers to success. Managing their needs, dedicated CSMs, CRM platform, CS platform, Support tool, Billing platform, community, etc. . This saying applies to your Customer Success Technology stack more than anything else. You need to layout your journey first.

Customer Success 98

Customer Success Competitive Advantage Technology Customers 98

Experience Investigators by 360Connext

JANUARY 26, 2021

What Does Customer Research Mean to You? When you hear the term customer research , what comes to mind? Most organizations have a Voice of the Customer (or VoC) program; maybe that’s the first thing you think of. And while it certainly encompasses the common methods mentioned above, customer research comes in many other forms than these.

Social Media 254

Social Media Contact Center Net Promoter Score Customers 254

Gainsight

JANUARY 25, 2023

Hiring one moves Customer Success (CS) from a function to a company-wide strategy, offering a customer voice in the boardroom and a peer to your Sales and Product leaders. Yet if you asked 100 SaaS CEOs to define a CCO’s roles and responsibilities , chances are you’d get 200 answers. Bob Stoneking, and Vineet Puri.

Chief Customer Officer 52

Chief Customer Officer Effort Score Metrics Leadership 52

ChurnZero

APRIL 8, 2020

How Online Communities Create Customer Advocacy and Retention. This is a guest post by Danielle Juson is a Customer Success Community expert at inSided. Isn’t it great when you have a customer that not only keeps using your product, but shouts about how great it is too? Before we go any further, what exactly is customer advocacy?

Customer Journey Mapping 81

Customer Journey Mapping Roadmap Customer Journey Customer Success 81

Gainsight

AUGUST 24, 2020

So imagine, if you will, a product-onboarding process for every new customer that’s intuitive, efficient, and easy to scale. In this scenario, it’s not only customers who would enjoy increased productivity and cut costs due to a highly efficient onboarding process. You can also listen to the recording here or download the presentation here. .

Multi-Channel 105

Multi-Channel Webinar Effort Score Metrics 105

SurveySparrow

NOVEMBER 1, 2023

It helps to uncover pain points, highlight positive experiences, and offer valuable data that can guide strategic decisions. Or maybe when you’ve had an interaction with customer service? They are transactional surveys, designed to capture immediate feedback while the experience is still fresh in your customers’ minds.

Customer Experience 52

Customer Experience Net Promoter Score Touchpoint NPS 52

BirdEye

NOVEMBER 7, 2023

Car sales emails are a crucial part of that effective communication strategy. This blog guides you through the steps needed to close more deals for your car business. The primary purpose of these car sales email templates is not just to sell; it’s to connect, engage, and ultimately guide the customer through their buying journey.

Sales 113

Sales Automotive Advertising Demo 113

Grade.us

AUGUST 18, 2020

In early 2015, they released the Google Local Guides program. Today, the Local Guides program has matured into a large and sizeable community. Spanning the world, Local Guides has emerged again slowly and carefully where the pandemic allows to bring a sense of connection to neighborhoods. Even in the U.S., Get Started.

Social Media 58

Social Media Events Connections Information 58