Call Center Pros

OCTOBER 29, 2018

BPO, or Business Process Outsourcing, is a very attractive business management solution. But why such a craze for the BPO? To answer the question, discover through this article the missions of a business process outsourcing and the benefits it offers for companies. Outsourcing Payroll.

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Magellan Solutions

SEPTEMBER 22, 2021

It’s not a good idea to rely solely on referrals for new business. That is why outsourcing B2B lead generation helps the company be better. 6 Ways Lead Generation Outsourcing Gets Better ROI. B2B Lead generation takes up a lot of time and money for businesses. We got some answers!

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Magellan Solutions

OCTOBER 9, 2022

Business Sectors That Need Phone Answering Service This 2022. In a business, incoming calls are unforeseeable; that’s why there are times when no one’s available to answer them. . In a business, incoming calls are unforeseeable; that’s why there are times when no one’s available to answer them. .

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Magellan Solutions

SEPTEMBER 18, 2023

This shows how effective this strategy can be for growing a business. This shows how effective this strategy can be for growing a business. This article will explain what each of them is, how they’re different, and why they’re useful. In 2019, telemarketing calls alone had a success rate of 8.21%.

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Magellan Solutions

OCTOBER 18, 2022

Have you ever wondered what is the importance of a telemarketing call center in the Micro, Small, and Medium Enterprises (MSMEs)? . The latest data (2019) presented by the Philippines Statistics Authority (PSA) noted that out of 1,000,506 business enterprises in the Philippines, 99.5% (995,745) are MSMEs. .

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CSM Magazine

OCTOBER 16, 2023

When running a successful business, an effective human resource (HR) strategy is non-negotiable. However, many companies, especially small and medium-sized enterprises, might not have the in-house expertise or resources to manage their HR needs optimally.

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Magellan Solutions

SEPTEMBER 4, 2021

With so many businesses looking for Back Office Service BPOs, it’s only natural to wonder how important they are. Outsourcing back-office support has numerous benefits for a company. . But that is just the tip of the iceberg for the benefits of having a back office support service provider. .

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BirdEye

JULY 7, 2023

That’s why a customer service chatbot is a necessary tool for a successful business. However, this is only possible with the aid of an AI chatbot that retrieves the right information from your company’s knowledge base. That isn’t always feasible for local businesses or those undergoing rapid expansion.

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Magellan Solutions

NOVEMBER 23, 2021

It’s no secret that quality 24/7 answering services can do so much for your business. Aside from being practical and cost-effective, outsourcing business solutions for your growing business can assure you of expert-level handling of all your professional functions and affairs. How Much is a 24/7 Answering Service?

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Call Experts

JULY 7, 2022

What Is Outsourcing? . Many small business owners are overburdened with their to-do lists. Outsourcing is a business practice where an organization hires outside vendors to perform tasks typically done internally by employees. How outsourcing reduces costs? Why Is Outsourcing with Contact Centers Essential?

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Magellan Solutions

MARCH 23, 2021

Why SMEs Should Outsource Call Center Services . For small to medium businesses, relating to customers is a vital part of a business strategy. When your business grows, so is the number of your customers. At the same time keep your business on top of your game? Which is a good news! .

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Magellan Solutions

MARCH 8, 2021

Insurance Accounting Outsourcing can be advantageous for your agency if you are aware of its ABCs. Insurance accounting outsourcing provides flexibility to insurance agencies of any size. Come in insurance process outsourcing. A proven business strategy with a steady market growth since 2003. . Asia Pacific (APAC).

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Magellan Solutions

JULY 14, 2021

Other industries can outsource customer service and yield all of its benefits as well. When we talk about customer support outsourcing , most businesses will immediately think of big industries such as Information Technology and Finance. But lesser known and growing industries can also benefit from it.

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Magellan Solutions

MAY 23, 2021

5 Reasons Why Shared Inbound Call Center Services Are Excellent for SMEs. Having your own inbound call center services provide tons of benefits for your company. That is why more than 60% of US companies are outsourcing their services to offshore countries. Of course, you need to pay more if you want a solo team. .

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Magellan Solutions

JULY 5, 2021

There are more than 700 Philippines call center companies – many of which work specifically for small and medium enterprises. As a result, it might be hard for any start-up business owner to look for the right BPO company for their operation. . – Can they work on various functions for your start-up business?

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Magellan Solutions

MAY 16, 2021

Why Should You Utilize Outsource Live Chat. Today, businesses connect to their customers through various channels. On top of after sales support, nurturing existing customers and going after new ones is the standard business practice. Consumers prefer personalization when they choose to deal with your business.

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Magellan Solutions

AUGUST 16, 2021

Why understanding costs is important before outsourcing with BPO Philippines. While Amazon has spoiled us with the ability to find the cost of almost anything, the cost of business services such as answering phones is harder to grasp. Telephone pricing plans of business process outsourcing industry in the Philippines.

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Magellan Solutions

NOVEMBER 25, 2021

As many business practices continue to evolve, so does customer service, continuing to develop its channels in order to provide excellent service in more ways than one. An omnichannel contact center is a business function operating under a hosted, cloud-based software. Voice or Non-Voice: What is Best for Small Businesses?

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Magellan Solutions

MAY 30, 2021

Why Is Initiating First Contact To Customers Is Important In Sales Outsourcing ? Sales outsourcing has been a fundamental solution for SMEs aiming for better profitability. Besides profit, outsourcing sales teams also prevents you from exerting effort in recruitment. of their time selling the products.

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Magellan Solutions

DECEMBER 6, 2021

Make Travel Tasks More Convenient with Travel Outsourcing. Travel agencies and companies always come in handy, and in a country like the Philippines where travel is popular, many businesses have sprung up offering services that make travel planning convenient. Travel Outsourcing – What Does it Do?

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Magellan Solutions

MAY 19, 2022

Outsourced Finance and Accounting Services – Does Your Business Even Need It? Even though this isn’t the kind of job you’d give to just anyone, there is always a way to lighten the load without sacrificing quality or financial security: outsourcing. What is Finance and Accounting Outsourcing?

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Magellan Solutions

APRIL 15, 2021

The Importance of Customer Service Outsourcing for SMEs. There are a lot of advantages when going for customer service outsourcing. But, is it the same outcome for small and medium enterprises? They’d rather take a risk in improving their product than outsourcing. There are only a few BPO companies for SMEs.

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Magellan Solutions

SEPTEMBER 25, 2017

Legal process outsourcing makes it much easier for your company to focus on your core competencies and your clients without having to worry about all the legal paperwork. How does legal process outsourcing make all these possible? The financial benefit that outsourced legal services offers cannot be underestimated.

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Magellan Solutions

NOVEMBER 4, 2021

There’s no denying that outsourcing is becoming one of the Philippines’ fastest rising industries. The recent boom in Business Process Outsourcing had created millions of career opportunities for Filipinos, which, in turn, had created even more growth in businesses that cater to BPOs and BPO employees.

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Magellan Solutions

AUGUST 8, 2022

Centralized Managed Seat Leasing vs. Centralized Fully Managed Outsourcing vs. Decentralized Managed Seat Leasing: How to set them apart? No matter how big or small an outsourcing business is, it can be challenging to compete with giants. Centralized leasing is less expensive than a fully managed outsourced business. .

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Magellan Solutions

APRIL 24, 2020

Around the world, there are hundreds if not thousands of companies that outsource IT operations. Businesses of all sizes benefit from it — startups, small and medium businesses, multinational companies. Based on the latest figures , the total contract value of global IT outsourcing is US$66.5

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Kayako

OCTOBER 29, 2015

It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. We had two main offices before our London team was even born, and we are in no way outsourced (if anything, we’re offshored to Europe!). The birth of mainstream outsourcing: 2000 – 2010.

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CSM Magazine

AUGUST 27, 2019

One of the ways companies endeavour to make themselves more efficient is by outsourcing some of their business operations. In this article we’ll look at some of the benefits of outsourcing your customer service. However, cutting expenses is not the only benefit of outsourcing. Technology.

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Magellan Solutions

JULY 26, 2022

A tried and tested solution that surely brings results, there are many ways telemarketing can drive revenue and improve your business performance. From simply calling possible customers, telemarketing has gone beyond phone lines, taking advantage of the technology available to cast a wider net in different markets. Cold Calling.

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Magellan Solutions

FEBRUARY 26, 2022

Outsourcing is synonymous to business expansion. When a business aims to make it to the top of the food chain, outsourcing is one of the best ways to do so. used outsourcing to improve the business. A business not already outsourcing is like missing one of the biggest innovations of the human workforce.

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Magellan Solutions

MAY 10, 2020

For this reason, live chat outsourcing becomes a norm for all companies of all kinds. If you are a stranger to live chat support process outsourcing, we have gathered here everything you need to know. What Should You Expect From This Article? What are the Pros and Cons of Outsourcing Your Live Chat Support?

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Magellan Solutions

APRIL 21, 2021

The small and medium enterprises (SMEs) benefit the most from these statistics. It is an efficient way to plan all your business strategies. Every business owner wants to make sure that they are spending their money right. Every business owner wants to make sure that they are spending their money right.

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Magellan Solutions

JULY 11, 2022

How can a business thrive during a recession? . Like earthquakes, floods, tornadoes, and bushfires, a recession is inevitable in businesses. This kind of hump shouldn’t be looked at negatively because it can push business owners to be smarter and more strategic about how they run their businesses. .

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Magellan Solutions

JUNE 26, 2022

How Much Does It Cost To Outsource? Outsourcing is one of the most affordable business solutions in the market. Your business can hire skilled workers without having to rent an office space. At first, it might seem scary to hire people from other countries. So you’ve made the choice to outsource.

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Magellan Solutions

JULY 22, 2021

Why do many hospitals and clinics prefer the Philippines to outsource medical billing tasks? Many start-up healthcare facilities want to outsource medical billing service in order to focus on their core function. So, hospital owners are naturally looking for a place where they can outsource billing services. .

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Magellan Solutions

SEPTEMBER 10, 2019

Outsourcing a call center is a promising idea, especially if you want to lower costs. Once a taboo subject, outsourcing is now the status quo. But there’s more to outsourcing than meets the eye. What Is An Outsourced Call Center? Inbound calling services help you with incoming messages from customers.

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Magellan Solutions

AUGUST 3, 2021

Focusing on customer communication is important to the long-term success of any business. . For example, a salesperson who stays in touch with a customer in the period immediately following the sale can reinforce the benefits of his product or service and how they meet the customer’s needs. . Friendliness. Good Communication.

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