Russel Lolacher

SEPTEMBER 30, 2019

OR The Death of the UPsell Brand and the Birth of Doing More with L.E.S. ” I’ve been explaining “The UPsell” brand with these responses since 2009. .” ” I’ve been explaining “The UPsell” brand with these responses since 2009. So it’s time for a change.

Brands 45

Brands Leadership 2009 Sales 45

CX University

APRIL 2, 2024

Pink (2009) states that when employees have a purpose in their work, are provided with opportunities to develop mastery in what they do, and have autonomy, they will be engaged. Environment: Characterized by trust and supportive relationships. Work: Work is meaningful and provides recognition and growth. A Challenge to CX Strategies?

2009 52

2009 White Paper 2024 Financial 52

Beyond Philosophy

NOVEMBER 29, 0002

This buyback agreement, described by Reuters as a framework deal, includes the Jetta Sedan, the Golf compact and the Audi A3 models sold since 2009. Now, with Mitsubishi, the third scandal involving lies from a major car brand in less than a year, it sends the message that carmakers are not to be trusted.

2005 112

2005 2009 Consulting Consumers 112

QuestionPro Audience

AUGUST 7, 2018

With all this said, we can rely on some “big idea” marketing trends that transcend the yearly sequence of products and services—mainly because they have worked very well with established brands. We employ emotions rather than facts to evaluate a product, and those emotions influence our loyalty, trust, and intent to buy from that brand.

Brands 68

Brands Marketing 2009 Advertising 68

C Space

MAY 4, 2020

The Brand Move Roundup – May 4, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – May 4, 2020. Brand Move Roundup – May 1, 2020.

2020 52

2020 Brands Airlines E Commerce 52

Storyminers

APRIL 6, 2020

Even though companies are usually taking a step back in times of crisis (for example, during the global economic recession of 2007-2009), this case is totally different. So, let’s see what some companies have done and give some advice to adapt your brand to the given circumstances.

Brands 59

Brands 2007 2009 Social Media 59

Lithium

SEPTEMBER 26, 2019

People are no longer wowed by the “newness” of social media or content with brands simply being present on their favorite platforms. And how do you know if your brand is doing a good job of authentically engaging with your audience? Automated responses or copy and paste replies diminish the authenticity of brands in digital spaces.

Social Media 40

Social Media 2019 Brands 2009 40

Lithium

SEPTEMBER 26, 2019

People are no longer wowed by the “newness” of social media or content with brands simply being present on their favorite platforms. And how do you know if your brand is doing a good job of authentically engaging with your audience? Automated responses or copy and paste replies diminish the authenticity of brands in digital spaces.

Social Media 40

Social Media 2019 Brands 2009 40

Lithium

SEPTEMBER 26, 2019

People are no longer wowed by the “newness” of social media or content with brands simply being present on their favorite platforms. And how do you know if your brand is doing a good job of authentically engaging with your audience? Automated responses or copy and paste replies diminish the authenticity of brands in digital spaces.

Social Media 40

Social Media 2019 Brands 2009 40

Strativity

MAY 30, 2018

The stock market hasn’t been this volatile since the 2008-2009 Financial Crisis. Annualized, this is the most movement of such magnitude since 2009. For our index, we took firms in the Top 25 in this ranking that met the following criteria: The company had to have at least 10 years (2009 to 2018) of publicly traded stock prices.

2009 58

2009 Customer Experience Marketing 2018 58

Retently

MARCH 23, 2023

Study the hacks used by brands like Apple , Amazon , and Netflix, and you’ll discover actionable tactics that can apply to your business. In industries with a low overall NPS, we’ve looked at consumer complaint data to learn which brands are the least likely to retain customers and earn positive feedback.

Net Promoter Score 124

Net Promoter Score NPS Insurance Airlines 124

Beyond Philosophy

OCTOBER 1, 2015

When it comes to brands and their related experience, it’s critical that you KISS it. According to Siegel and Gale, a branding firm specializing in simplicity, Customers like brands that have simplicity as a key value. The vast majority, 70% of respondents said they were more likely to recommend a brand with a simple experience.

Customer Experience 163

Customer Experience 2009 Call Center Advertising 163

ShepHyken

JUNE 13, 2022

In 2009 only 18% of the value of the top 100 brands was in subscriptions. The Wall Street Journal) The quality of customer experience offered by consumer-facing brands and government agencies declined in the year through April 2022. In fact, the subscription-based business model has been around since the 1770s.

2022 68

2022 Article Customer Service Magazine 68

Retently

JULY 28, 2023

Whichever way you look at it, it’s clear that unhappy customers ( who are much more likely to leave your brand , naturally) are a huge threat to business growth. According to a 2009 survey , over 2/3rds of marketing professionals admitted companies needed a CCO. The most well-known and trusted CX metrics are NPS , CSAT , and CES.

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

BirdEye

MAY 4, 2023

The company itself is based out of Palo Alto, California, and was founded by Adi Tatarko and Alon Cohen back in 2009. Sharing your customers’ positive experiences on social media or on your business website will help increase engagement, reinforce your brand reputation, and inspire even more reviews.

Social Media 96

Social Media 2009 Magazine Feedback 96

CSM Magazine

FEBRUARY 7, 2023

Jim Davies explores 5 brand- and money-saving customer experience (CX) options. We saw this in the last big recession spanning 2007-2009. Disgruntled customers, just like elephants, remembered how poorly they were treated and voiced their dissatisfaction by disregarding previous brand loyalty and swapping to a competitor.

Customer Experience 52

Customer Experience 2007 2009 Customer Service Strategies 52

Maru Group

APRIL 8, 2020

The result: though these companies are making huge strides to keep customers fed, the bad press they are getting related to the employee experience will inevitably leave its mark on customers’ perception of their brands. Maintaining a personal, human touch in an otherwise scary world.

Brands 52

Brands E Commerce 2020 2009 52

Alida

APRIL 5, 2017

Enter: The kings of customer-centric service, interaction and engagement—retail brands. By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics. Realize that people do have other choices.

Retail 154

Retail Customer Base Rewards Programs Insurance 154

Optimove

OCTOBER 20, 2022

With consumer spending cutbacks, it’s more important than ever for marketers to tighten their relationships with customers to stay loyal to a preferred, deeply trusted brand. Customer-led marketing still delivers brands an average increase of 33% in customer lifetime value. 5 ways to tighten customer relationships.

Customer Relationships 52

Customer Relationships Consumers Marketing 2007 52

ShepHyken

FEBRUARY 8, 2021

Fast Company) As we witnessed in the 2009 downturn, if companies react quickly and organize themselves well, there are many opportunities to be gained from this crisis. Next generation is the new generation in customer experience by Carlos Lopez-Abadia. My Comment: How will customer experience change in the near future?

2021 98

2021 Article Customer Service B2B 98

ShepHyken

AUGUST 6, 2023

It involves nurturing positive relationships with customers to encourage repeat purchases, foster brand advocacy, and reduce customer churn. remains unchanged since 2009 while inflation reached 6.2% as of 2023 and minimum federal wage of $7.25 in 2022 and 5.4%

Article 62

Article 2023 Customer Service Magazine 62

Interactions

JULY 22, 2021

A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. Enabling humans and technology to work together is the key to leaving customers satisfied with their interactions with your brand. Let AI empower your customers. The research is clear.

Customer Service 62

Customer Service 2009 Travel Poor Customer Service 62

Eptica

JUNE 20, 2018

Author: Pascal Gauvrit The internet is now the primary channel for most consumers when it comes to shopping, connecting with friends and families and communicating with brands. hours per day online , up from just 3 hours in 2009. This means that websites are now the primary way that consumers interact with brands.

Customer Experience 58

Customer Experience 2009 2018 Consumers 58

Qualtrics

JUNE 6, 2019

The best brands don’t just sell a product or service, they connect with their audience and create experiences that keep customers coming back for more. Brand experience (BX) is what drives target customers’ perceptions, emotions, and preferences, which influence their purchase and usage behavior.

Brands 33

Brands Leadership Books 2018 33

C3Centricity

JULY 2, 2016

Your brand is not what you think it is! It is what your customers think it is; its brand image, personality and its value to them. I was lecturing at Miami University a couple of weeks ago on brand image and personality. These are two vital elements of branding. Why we Buy Brands. Branding Elements.

Brands 63

Brands Marketing Measurement Advertising 63

Alida

DECEMBER 15, 2016

Between 2009 and 2013, annual hospital deals have increased 14 percent. In 2013, Avianca Airlines, the second largest airline in Latin America, became the unified commercial brand of two leading airlines, Avianca and TACA. The Affordable Care Act in the U.S., Indeed, consolidation is already well under way.

2013 138

2013 Airlines Hospitality 2005 138

ShepHyken

MARCH 8, 2017

I thought to myself that it would be cool for my brand to own this domain. Well, it was expensive, at least by my standards… unless I wanted to have an asset that would brand me to customer service forever. That made me start thinking of the brands that would love to have their name synonymous with CustomerService.com.

Customer Service 115

Customer Service 2009 Banking Customer Service Training 115

CSM Magazine

MARCH 20, 2023

How Brands Become Icons – Douglas B. Holt This book is a must-read for those interested in the history of popular American brands. The author attributes their success to “cultural branding.” Harley-Davidson uses themes of freedom, liberty, and open roads to build its brand. Be sure to check it out!

Books 52

Books Marketing Social Media Advertising 52

CSM Magazine

DECEMBER 6, 2021

In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. The recommended strategy adopted by leading e-Commerce brands is to be proactive and personal with your customer experience. The Great Resignation is also upon us. Tip #1: Keep It Conversational.

E Commerce 97

E Commerce 2021 E-support Contact Center 97

Service Untitled

SEPTEMBER 29, 2011

I can’t deny I wasn’t impressed with the beautiful car, and as dinner progressed the conversation about brand loyalty moved ahead. Obviously the improvement of the car manufacturers brand made a big difference in our automobile purchasing preferences. And how did that just happen to come along? There was more.

Loyalty 50

Loyalty Brands 2009 Automotive 50

CSM Magazine

OCTOBER 5, 2022

When Scott left in January 2009 the stock value was less than when he started as CEO. He built his company to become the most trusted and well-liked brand. The value of their company as a service leader has dropped as they have lost their focus on customer service when Lee Scott took over as CEO in January 2000.

Culture 52

Culture Customer Service 2009 2003 52

Happy or Not

MARCH 18, 2022

The invention of founders Heikki Väänänen and Ville Levaniemi in 2009, the HappyOrNot solution rapidly gained international traction amongst companies looking to optimize experiences across all touchpoints through relevant, in-moment customer feedback data. We are used by over 4000 brands across 135 countries and have collected over 1.5

2009 69

2009 2022 2021 Customer Satisfaction 69

SurveySparrow

DECEMBER 11, 2020

You see, when you invest in advertising and show up in front of your customers during a crisis, they’ll remember your brand. During 2009’s recession, the tech giant didn’t stop advertising and continued innovating new products. This will create a positive, kind, empathic brand image in front of your customers.

Advertising 52

Advertising Social Media 2009 Brands 52

Beyond Philosophy

MAY 5, 2016

This buyback agreement, described by Reuters as a framework deal, includes the Jetta Sedan, the Golf compact and the Audi A3 models sold since 2009. Now, with Mitsubishi, the third scandal involving lies from a major car brand in less than a year, it sends the message that carmakers are not to be trusted.

2005 104

2005 2009 Consulting Consumers 104

Win the Customer

DECEMBER 15, 2015

Although many organizations affirm to having a focus on developing customer experience and investing in customer service, Bain research from 2005-2009 showed that only 1 in 9 organization actually excelled in all of the critical categories related to customer relations. Category-leading brand. Faster growth than competitors.

Net Promoter Score 64

Net Promoter Score Customer Experience 2005 2009 64

ClearAction

FEBRUARY 7, 2016

Customer Experience Management Improves Brand Value article. Internal Branding is Central to Customer Experience Management article. 1 2009 Customer Experience Maturity Monitor, Peppers & Rogers Group. 2 2009 Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand, Aberdeen Group.

Article 48

Article Customer Experience 2009 White Paper 48

Ecrion

JULY 31, 2018

Founded in 2009, TriPartum has built a stellar portfolio of clients that include sectors such as Housing Associations, Finance, Telecoms, and Global Intellectual Property Administration. “We are excited to deepen our collaboration with Ecrion,” said James Shand, Managing Director at TriPartum.

2009 40

2009 2018 Communication Sales 40