Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. How loyalty partners co-create value.

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Loyalty Loyalty Programs Airlines Travel 59

Experience Matters

OCTOBER 1, 2018

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2018. Here’s the executive summary: Many large companies use Net Promoter® Score (NPS®) to evaluate their customers’ loyalty. The post Report: Net Promoter Score Benchmark Study, 2018 appeared first on Customer Experience Matters®.

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Net Promoter Score 2018 NPS Insurance 86

Beyond Philosophy

OCTOBER 24, 2016

In fact, the orders they already have means that if you reserve the car today, you will get it in mid-2018—over two years later! If you enjoyed this post, you might be interested in the following blogs: Revolutionary Thinking on Customer Loyalty. Fascinating Insight! Tesla announced that the self-driving car is here.

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AskNicely

NOVEMBER 28, 2018

What you may know is that Net Promoter Score is widely renowned as the measure of customer loyalty. What advanced NPS users know is how to automate and act on their information daily, empower their staff, and use customer insights to retain more customers and grow their revenue. 2018 NPS Benchmark Study: Results and Reactions Webinar.

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NPS Webinar 2018 Net Promoter Score 60

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. This will enable you to extract actionable insights from your customer data and capitalize on the information available to you. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile.

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2018 Customer Service Multi-Channel Document 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. This will enable you to extract actionable insights from your customer data and capitalize on the information available to you. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile.

2018 84

2018 Customer Service Multi-Channel Document 84

ShepHyken

MAY 28, 2018

ICMI) We’re almost to the mid-point of 2018, and it still amazes me that many brands either have no social customer service or ineffective social customer service. Whether you are delivering a high-level of social customer care experience or not, there’s plenty of good insights, stats and facts that you need to pay attention to.

2018 77

2018 Article Customer Service Loyalty Programs 77

Bob Hayes

MARCH 19, 2018

Predictive analytics and artificial intelligence capabilities provide a way to extract insights from that data to help you improve the customer experience and optimize customer loyalty. Real-time delivery of insights necessitates the quick processing of these data. machine learning) to extract insights from data.

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Loyalty 2018 Travel Insights 74

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? April 2018 CX Events and Conferences. April 8 – 11, 2018. April 10 – 12, 2018. April 10 – 11, 2018. April 16 – 18, 2018. April 18, 2018. April 19, 2018. April 19 – 20, 2018. April 23 – 25, 2018.

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Events 2018 2019 Customer Experience 60

ChurnZero

SEPTEMBER 14, 2018

This year, they even had a dedicated CS track that gave CSMs useful information for their day-to-day jobs and covered topics such as – Customer Retention, Customer Success, Customer Loyalty, Customer Feedback, and Customer Experience. Check out our top ten Customer Success takeaways from INBOUND 2018. We have you covered.

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2018 Customer Success Webinar Customer Retention 66

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? Bell, Customer Loyalty Keynote Speaker, Trainer, Author. Talk to your board.

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2018 Customer Experience Competitive Advantage 2017 141

Oracle

FEBRUARY 26, 2018

Now, in 2018, the excitement that surrounded big data has worn off. What will define 2018 are those tools and technologies that look beyond big data and start to develop much more fluid, qualitative, and ultimately human insights into how and why people shop. appeared first on SmarterCX.

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2018 E Commerce Fashion Retail 90

Second to None

FEBRUARY 14, 2018

This piece was originally published by Forbes on February 8, 2018: “You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. Here are the six customer service trends we expect to see in 2018 and, more importantly, our advice on how to manage them. Those numbers will only rise in 2018.

2018 63

2018 Social Media E Commerce E-support 63

Customer Bliss

DECEMBER 20, 2018

The elements that continuously show up in peak moments are: elevation, insight, pride, and being drawn to other people (I share the explanation of each element in my original show notes). According to Dan, a peak moment is a memorable experience that rises above the rest and tends to be comprised of 4 different elements.

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2018 Customer Experience 2005 Chief Customer Officer 147

ProProfs Chat

NOVEMBER 17, 2017

As 2017 is coming to an end, here’re 3 customer support trends that promise a better customer support in 2018. Omnichannel- I think that 2018 will be the year that Omnichannel becomes a reality for many customer support centers. Here are three things we should be watching for in 2018. Take a look. . Mike Wittenstein.

2018 111

2018 Omnichannel 2017 Technology 111

Oracle

SEPTEMBER 19, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. In this session, gain insight into the investments and product strategy that will shape the future for sales and service.

2018 49

2018 Sales Roadmap Loyalty 49

Clarabridge

MAY 11, 2018

Recapping Day 3 of C3 2018 . Gartner Breaks Down the Key to Customer Loyalty. Kicking off the final day of C3, Lara Ponomareff, Practice Leader for Gartner, delivered a compelling opening keynote about how the key to driving customer loyalty lies in effortless experiences. That’s A Wrap!

2018 40

2018 Social Media Healthcare 2019 40

One Millimeter Mindset

DECEMBER 27, 2018

My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. My little post ended up placing fourth out of thirteen entries in the 2018 Customer Experience Update MVP Awards in the category of Organizational Alignment and Company Culture. Never miss another insightful post.

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Presentation 2018 Blog Customer Experience 59

GetFeedback

SEPTEMBER 20, 2019

NPS, CES, and CSAT are customer loyalty metrics. They’re used to measure the level of loyalty that a customer has toward your brand. Today, we’ll discuss the three most popular customer loyalty metrics that fall under the structured category—NPS, CES, and CSAT—and the role that each should play in your CX strategy.

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NPS Metrics Net Promoter Score Effort Score 278

Maru Group

NOVEMBER 28, 2018

In fact, 2018 Maru/edr results from two days before the big day itself found that over half (55%) of Black Friday shoppers had already completed a discounted purchase, the majority online. Black Friday does little for future loyalty. Key learnings from Black Friday 2018. appeared first on Maru/EDR.

2018 45

2018 Loyalty Retail Events 45

Optimove

JUNE 4, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: Increasing Data Privacy Regulations : New laws like GDPR require brands to obtain user consent for data sharing, prompting them to offer clear value in return.

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Download Sports User Experience Consumers 59

Second to None

JUNE 5, 2018

This can be done successfully by using CX tools, like journey mapping, which can be applied on a day-to-day basis for solving the obvious business challenges posed by the B2B CX strategy in 2018. Increasing the loyalty of their existing customers. Presale journey improves customer loyalty. Call logging. Seo optimization.

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B2B 2018 Voice of Customer Loyalty 63

Up Your Service

SEPTEMBER 10, 2018

?. Join me at the Service Council 2018 Smarter Services Symposium in Chicago on September 17, 18, 19, 2018. This Symposium is a gathering of the world’s leading customer service, customer experience, and customer loyalty professionals. The theme of the 2018 Service Council Smarter Services Symposium is “Service is Humanity”.

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2018 Hospitality Workshop Insurance 40

Oracle

NOVEMBER 12, 2019

If you want to boost customer loyalty and elevate your company’s CX into the hearts and minds of today’s discerning, tech-savvy, information-rich shoppers, these strategic shifts will help. And for good reason: 60% of holiday 2018’s total online shopping and 40% of sales came from, you guessed it, mobile.

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Omnichannel Loyalty Social Media 2019 45

Eptica

JANUARY 31, 2018

Date: Wednesday, January 31, 2018 The Year of Humanity: Putting the customer first in 2018. Published on: January 31, 2018. Building on this theme, Temkin Group has declared 2018 to be the Year of Humanity when it comes to customer experience. That’s why technology is key to making 2018 the Year of Humanity in CX.

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2018 Consumers Social Media 2017 55

Lumoa

FEBRUARY 6, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Are there efficient processes in place for analyzing customer data or communicating customer insights? Every each of them answered the following questions: How do you see the future of customer experience?

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2018 Customer Experience Customer Centricity Culture 129

Maru Group

NOVEMBER 28, 2018

In fact, 2018 Maru/edr results from two days before the big day itself found that over half (55%) of Black Friday shoppers had already completed a discounted purchase, the majority online. Black Friday does little for future loyalty. Key learnings from Black Friday 2018. appeared first on Maru/EDR.

2018 40

2018 Loyalty Retail Events 40

Currency Alliance

JUNE 11, 2019

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. Rewards value rose 15% in Q3 2018 alone[vi]. Card attrition rates rose to 15% in 2018 from 10.5% Actually, they do. in 2017[vii].

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Optimove

DECEMBER 18, 2018

2018 brought twice as many pink-hued lightbulbs, shining a light on 500 attendees, 12 workshop leaders, and 15 speakers sharing, absorbing, and discussing the current and future state of CRM. And as we begin wrapping up 2018, we reflect on our 4 th Optimove Connect, hoping we accomplished just that. Every comment is welcome.

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2018 Connections Workshop Events 53

One Millimeter Mindset

DECEMBER 10, 2018

As you read these top 5 Workforce Collaboration blog posts from 2018, ask yourself this one question. Never miss another insightful post. The post One Millimeter Mindset™ 2018 Workforce Collaboration Blog Review appeared first on Babette Ten Haken. Collaborative Workplace Experiences create Better Customer Experiences.

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2018 Blog Workshop Innovation 65

ShepHyken

AUGUST 20, 2018

Customer service expert Chip Bell gives us some insights into how to do exactly that. ” Dan Gingiss, marketing and customer service expert, pulled together comments from eleven customer service experts who share their insights that will help you give your customers something to talk about. How complicated can that be?

Article 69

Article 2018 Customer Service B2B 69

CloudCherry

SEPTEMBER 1, 2019

In his discussion with CloudCherry’s James Gilbert, Matt shares insights from his co-authored book, “The Effortless Experience,” a title that pretty simply sums up what customers want. Customer service should be simple right? The biggest takeaway from the book?

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2013 2011 2012 2010 244

Confirmit

SEPTEMBER 9, 2018

In our 2018 ACE Award Winners’ Showcase, we share the success stories of over 30 clients to demonstrate how the Voice of the Customer and the Voice of the Employee has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

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2018 Insurance Return on Investment 2017 40

Oracle

NOVEMBER 5, 2018

Modern Customer Experience 2018 is heading to Europe and will take place in Amsterdam (November 6), Frankfurt (November 13), London (November 14), and Stockholm (November 15) with planned sessions on topics including keeping up with customer demands, expanding your network, the future of customer loyalty, and more. View more details.

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2018 Customer Experience Hotels B2B 40

Customer Alignment

JANUARY 21, 2018

We have all seen a range of articles talking about predictions for Customer Experience in 2018. Forrester have called it ‘ A year of Reckoning’; they state that there is “a burning platform mandating bold action” but also that 30% of companies will see further declines in CX quality in 2018. Most tech is merely an enabler.

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2018 Net Promoter Score NPS 2017 40

Oracle

JUNE 26, 2018

With so many high-quality conferences and events each year for Oracle ATG, Endeca, and Commerce Cloud customers, PipelinePros pulled out all the stops to make its second annual Insight conference stand out from the crowd. Insight will take place in downtown Denver from July 30 – August 1. Managing Sales Tax in the Digital Age.

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Insights Events 2016 2018 40

One Millimeter Mindset

DECEMBER 13, 2018

Never miss another insightful post. The post One Millimeter Mindset™ 2018 Collaborative Storytelling Blog Review appeared first on Babette Ten Haken. Hire me to speak or conduct a workshop at your next corporate or association event. Subscribe to my blog. Share your email address in the red box in the right column.

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Blog 2018 Workshop Customer Retention 68