Optimove

AUGUST 15, 2023

QR code scans quadrupled in 2022; 72% of us scan a QR code at least once a month (MobileIron), and recent predictions tell us that 99.5 If you’re a mobile-first brand, QR code marketing will go a long way to increasing engagement, cultivating loyalty, and driving growth … let’s explore. Need a bit of convincing? Long and short?

Brands 52

Brands Marketing 2025 Events 52

ShepHyken

MAY 16, 2022

CMSWire) Brands spend exorbitant amounts of dollars, resources and time to connect with their customer base to understand them better. How can we transmute our brand to connect emotionally with our consumers to evoke human-like connotations and synergy? Power 2022 North America Airline Satisfaction Study.

Article 64

Article 2022 Customer Service Net Promoter Score 64

Optimove

MARCH 30, 2023

This, for us, immediately begs the question, what will summer shopping look like this season for brands? Let’s start with the bottom line: Most consumers, at 78%, plan to spend the same or less for summer items compared to 2022, and only 22% plan to spend more. What will motivate them to shop with your brand?

Consumers 94

Consumers Omnichannel 2022 Retail 94

SurveySparrow

MARCH 8, 2022

This article provides an overview of the 5 biggest data visualization design trends of 2022. In 2022, we’re witnessing interesting and engaging new ways to design and share complex data with any type of audience. This provides users access to up-to-the-minute information, facilitating decision-making regarding the best travel routes.

2022 52

2022 Presentation Transportation Social Media 52

BlueOcean

DECEMBER 13, 2022

In fact, 56% of customers are more likely to buy from a brand if they belong to their loyalty program. Furthermore, a McKinsey report revealed that brands with top-performing loyalty programs earn a 15 to 25 percent bump in revenue thanks to their loyal customers, who are either buying more or buying more often (or both).

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Joe Rawlinson

JANUARY 18, 2022

Although there are plenty of ways to improve your business, these 10 tips will make a difference for your company’s bottom line in 2022: 1. You also need to look closely at things like luxury items like cars, furniture, travel and memberships that are not bringing in a direct profit to your business.

2022 60

2022 Social Media Events Sales 60

ProProfs Chat

OCTOBER 25, 2021

Today’s competitive business market is overflowing with top brands fighting neck to neck to stay on top. Today they might purchase your product, but tomorrow they could abandon your brand. Yes, you can collect their feedback on your brand offerings with simple questions like: Are you happy with our products or services?

Feedback 98

Feedback 2022 Net Promoter Score Social Media 98

Optimove

SEPTEMBER 13, 2022

With a total of 64 matches across eight venues, and over 800,000 tickets sold, the FIFA World Cup 2022 is scheduled to take place in Qatar between November 20th and December 18th, with billions of fans following the event on television, social media – and mobile. Just make sure it’s ultra-shareable, and the rest will follow suit! #3

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2022 Sports Social Media Events 52

eGain Blogs

JUNE 24, 2022

The Newsweek listing on America’s best customer service companies and the Forrester US CX Index for 2022 just came out. These are not subjective awards—they are based on quantitative data gathered from tens of thousands of consumers on the customer service experiences of leading brands. Here are some examples for this year.

Consumers 87

Consumers Airlines Magazine Transportation 87

Playvox

JULY 20, 2022

It’s July, which means it’s half time of 2022. For example, when many airlines were forced to cancel or change flights due to staffing shortages, it wasn’t just the travelers who were impacted by the changes who drove chats, SMS messages, emails, and calls into the typical contact center. ENJOYING THIS ARTICLE? Connect with Consumers.

Contact Center 67

Contact Center 2022 Travel Airlines 67

Inbenta

AUGUST 11, 2022

Inbenta is happy to report that the company has been included in the “Hot Vendors” profiled in the Hot Vendors in Conversational AI, 2022 report by Aragon Research, Inc. July 2022). In a fully digital world, human and emotional connections have become essential to growing customer bases and increasing brand loyalty.

2011 64

2011 2022 Travel Loyalty 64

CSM Magazine

SEPTEMBER 12, 2023

Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. Agents are often the only human connection brands have with their customers and prospects. The company recorded 153% year-over-year enterprise client growth.

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Telecommunications Marketing Contact Center Insurance 59

CSM Magazine

JUNE 27, 2023

Agents are often the only human connection brands have with their customers and prospects. To date, Zenarate has delivered more than 16 million agent simulations in 15 languages to name-brand clients in financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries.

Telecommunications 59

Telecommunications 2023 Insurance Healthcare 59

Lumoa

OCTOBER 26, 2022

After a couple of years of hiatus, many Customer Experience Conferences are going back to live events, as you have already seen in late 2022 – or at least they are trying to.

2023 94

2023 Customer Experience Contact Center Financial 94

CSM Magazine

JUNE 28, 2022

Zenarate AI Coach helps leading brands develop top-performing customer-facing teams through AI conversation simulation. Zenarate’s AI Coach helps leading brands develop confident top-performing customer-facing teams through AI Conversation Simulation. About Zenarate. Zenarate Customers include 7 of the top 10 U.S.

Contact Center 52

Contact Center 2022 Healthcare Travel 52

West Monroe

JULY 5, 2023

Research and data show that trust drives sales and solidifies brand loyalty, making it critical for businesses regardless of external factors—but especially so in today’s tumultuous economic environment. According to research, trust drives results: from top-line growth and bigger spending to brand loyalty.

Technology 52

Technology Airlines 2023 2022 52

West Monroe

OCTOBER 10, 2022

For some of us who travel all the time, it becomes a lot easier. But travelers are bombarded with a ton of information at every turn. It's a single large screen that shows information relevant to a traveler's individual needs: wayfinding directions to a gate, flight information, lounge information, and the list goes on and on.

2022 52

2022 2021 Travel 2020 52

C Space

JULY 2, 2020

The Brand Move Roundup – July 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Airlines Social Media 52

C Space

JUNE 11, 2020

The Brand Move Roundup – June 11, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Fifteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Retail Government 52

West Monroe

OCTOBER 10, 2022

For some of us who travel all the time, it becomes a lot easier. But travelers are bombarded with a ton of information at every turn. It's a single large screen that shows information relevant to a traveler's individual needs: wayfinding directions to a gate, flight information, lounge information, and the list goes on and on.

2023 52

2023 2022 2021 Travel 52

BirdEye

DECEMBER 21, 2022

They’ve continued to invest in their ad platform, allowing businesses to bolster their brand awareness. Invest in TikTok ads to get your brand and products in front of your followers’ eyes. The app saw only 680,000 monthly downloads in 2022. TikTok knows what they have – and they also know how to stay profitable.

Social Media 97

Social Media 2023 2022 2026 97

CSM Magazine

JUNE 8, 2023

Companies boost their reputation and brand image and build loyalty by treating customers right. LeoVegas was awarded Online Gaming Operating of the Year at the International Gaming Awards in 2022 as well as a smattering of other accolades in years past. Travelers also enjoy a “two bags fly free” perk.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Airlines Travel 52

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. on July 21.

2020 52

2020 Brands Transportation 2002 52

Optimove

JULY 19, 2022

In 2022, travelers expect their hotel of choice to treat them as valuable customers and not just as a number in a vast sea of other numbers. This year it’s proximity marketing that hotel brands are turning to so they can deliver – with great results: Immediate conversions by engaging customers when they’re most likely to respond.

Hotels 52

Hotels Marketing Guest Experience Travel 52

Lithium

OCTOBER 4, 2022

2022 Khoros Kudos Awards Winners and Runner-Ups We announced the Kudos Awards Winners and Runner-Ups at Khoros Innovate last week. Servicing customers during a crisis Help defend your brand during a crisis while improving efficiency. Watch it now on-demand along with resources to help you succeed!!

Roadmap 52

Roadmap Travel Hospitality Social Media 52

Optimove

MARCH 29, 2022

If you’ve read our official press release from today (March 29th, 2022), you know that “Optimove, the leading CRM Marketing Platform, today announced its acquisition of Kumulos, a Dundee, Scotland-based provider of a personalized messaging platform for mobile applications.”. Which is 100% true. Again, this is perfectly accurate.

Marketing 59

Marketing Multi-Channel Sports Telecommunications 59

COPC

OCTOBER 31, 2022

Your vendors are an extension of your brand. For many brands, this role is managing multimillion-dollar contracts and, at minimum, meeting the required outcome. Once upon a time, the vendor manager role was highly sought after because it involved traveling the world to conduct site visits. Vendor Manager Role.

Management 79

Management Government Contact Center Metrics 79

CSM Magazine

OCTOBER 5, 2022

The $1000 I invested in Walmart and eight other service leaders in May 2003 is only worth $3,499 as of October 2022. Jeff Bezos, Amazon’s founder and Executive Chair is one of the world’s richest person as of October 2022 with a Net Worth of $138.6 He built his company to become the most trusted and well-liked brand.

Culture 52

Culture Customer Service 2009 2003 52

C Space

SEPTEMBER 30, 2020

The Brand Move Roundup – September 30, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. BRAND MOVE ROUNDUP ARCHIVE. Brand Move Roundup – September 29, 2020.

2020 40

2020 Brands Airlines 2021 40

CSM Magazine

JULY 11, 2022

Ecommerce sales are expected to exceed $1 trillion in 2022 , which goes to show we don’t always need handshakes and eye contact to do business anymore. Clever advertising and carefully crafted marketing can work wonders for building a brand. She enjoys covering topics related to business, finance, and travel. About the Author.

Customer Service 64

Customer Service Poor Customer Service 2022 Travel 64

Calabrio

OCTOBER 19, 2022

Since the weather postponed travel, our team added a half day to the conference. Brand Guardianship Is Key to Consumer Loyalty. The State of the Contact Center Report 2022 revealed that consumer loyalty is fleeting which directly impacts brand revenue. The answer is clear: build greater brand guardianship.

Connections 59

Connections Contact Center 2030 Events 59

CSM Magazine

SEPTEMBER 16, 2022

In June it was also rated the most sustainable city in Africa in the Corporate Knights Sustainability Cities Index 2022 report, noted for its efforts in terms of air quality, emissions, solid waste generation and sustainable policies, among others. Cape Town is desirable as a BPO destination for several reasons, Williams says.

E Commerce 52

E Commerce E-support 2022 Telecommunications 52

Currency Alliance

DECEMBER 20, 2022

Until a few years ago, brands would have reacted to an uncertain economy by cutting services that deliver customer value. Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. Rising influence of technical buyers, brand-side.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

CSM Magazine

JULY 14, 2022

Fast-forward to today – soaring household bills, inflation and economic anxiety mean people are again tightening their belts, reducing their spending on travel and subscriptions, hunting for deals and returning more of their purchases. In parallel, the demand for support services has increased exponentially and no sector is untouched.

Engagement 59

Engagement Management Multi-Channel Omnichannel 59

CSM Magazine

MAY 31, 2023

According to BusinessWire, it was around $175 trillion in 2022 and is expected to grow at a CAGR of 6.2%. As rightly stated by Sifted, keeping your carbon footprint low is also vital for brand image and business. If you’re shipping by sea or air, look for routes that maximize the distance traveled per cargo unit.

Transportation 52

Transportation Customer Service 2022 2010 52

Kustomer

NOVEMBER 12, 2021

The two-day event was loaded with insights from CX influencers and leaders from the world’s most future-focused brands including Spanx, Delivery.com, Rappi, Ring and more. On November 10th and 11th, CX leaders gathered virtually for another edition of our annual conference: Kustomer NOW.

2021 98

2021 Omnichannel E-support 2020 98

BirdEye

JULY 3, 2023

According to a marketing industry report released in 2022, the affiliate marketing industry grew by 47% between 2018 and the end of 2021. This industry is slated to continue to grow, with recent projections predicting that the affiliate marketing industry is likely to grow from $13 billion in 2022 to $15.7 billion by 2023.

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Sales Marketing Social Media Blog 98