Optimove

AUGUST 15, 2023

QR code scans quadrupled in 2022; 72% of us scan a QR code at least once a month (MobileIron), and recent predictions tell us that 99.5 If you’re a mobile-first brand, QR code marketing will go a long way to increasing engagement, cultivating loyalty, and driving growth … let’s explore. Need a bit of convincing? Long and short?

Brands 52

Brands Marketing 2025 Events 52

ShepHyken

MAY 16, 2022

CMSWire) Brands spend exorbitant amounts of dollars, resources and time to connect with their customer base to understand them better. What makes a consumer tick? How can we transmute our brand to connect emotionally with our consumers to evoke human-like connotations and synergy? What is important to them?

Article 65

Article 2022 Customer Service Net Promoter Score 65

BlueOcean

DECEMBER 13, 2022

Salesforce research says consumers like us belong to 4.3 In fact, 56% of customers are more likely to buy from a brand if they belong to their loyalty program. According to Bond Brand Loyalty’s 2022 Loyalty Report , a new variable has entered the game that changes how customers view loyalty—that the “brand is loyal to me.”

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Playvox

JULY 20, 2022

It’s July, which means it’s half time of 2022. For example, when many airlines were forced to cancel or change flights due to staffing shortages, it wasn’t just the travelers who were impacted by the changes who drove chats, SMS messages, emails, and calls into the typical contact center. Connect with Consumers.

Contact Center 67

Contact Center 2022 Travel Airlines 67

West Monroe

JULY 5, 2023

Research and data show that trust drives sales and solidifies brand loyalty, making it critical for businesses regardless of external factors—but especially so in today’s tumultuous economic environment. According to research, trust drives results: from top-line growth and bigger spending to brand loyalty.

Technology 52

Technology Airlines 2023 2022 52

CSM Magazine

JUNE 27, 2023

Agents are often the only human connection brands have with their customers and prospects. To date, Zenarate has delivered more than 16 million agent simulations in 15 languages to name-brand clients in financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries.

Telecommunications 59

Telecommunications 2023 Insurance Healthcare 59

C Space

JULY 2, 2020

The Brand Move Roundup – July 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Airlines Social Media 52

BirdEye

DECEMBER 21, 2022

They’ve continued to invest in their ad platform, allowing businesses to bolster their brand awareness. Invest in TikTok ads to get your brand and products in front of your followers’ eyes. The app saw only 680,000 monthly downloads in 2022. TikTok knows what they have – and they also know how to stay profitable.

Social Media 97

Social Media 2023 2022 2026 97

C Space

JUNE 11, 2020

The Brand Move Roundup – June 11, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Fifteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Retail Government 52

Calabrio

OCTOBER 19, 2022

Since the weather postponed travel, our team added a half day to the conference. Brand Guardianship Is Key to Consumer Loyalty. The State of the Contact Center Report 2022 revealed that consumer loyalty is fleeting which directly impacts brand revenue. The answer is clear: build greater brand guardianship.

Connections 59

Connections Contact Center 2030 Events 59

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. on July 21.

2020 52

2020 Brands Transportation 2002 52

CSM Magazine

SEPTEMBER 16, 2022

With consumers suffering as commodity prices skyrocket and inflation hikes in Western economies occur every other month, businesses, particularly those in the UK and the USA, are eyeing different markets to alleviate financial pressures. Cape Town is desirable as a BPO destination for several reasons, Williams says.

E Commerce 52

E Commerce E-support 2022 Telecommunications 52

Optimove

AUGUST 9, 2022

Trust is a fundamental expectation of the 2022 consumer. For a start, we all spend more with the brands we trust (46% more!), And 39% said that brands they don’t trust continue sending ads or messages even after they’ve opted out. When a brand makes personalization a priority, trust inevitably follows.

Government 52

Government Events Sports Brands 52

Optimove

AUGUST 9, 2022

Trust is a fundamental expectation of the 2022 consumer. For a start, we all spend more with the brands we trust (46% more!), And 39% said that brands they don’t trust continue sending ads or messages even after they’ve opted out. When a brand makes personalization a priority, trust inevitably follows.

Government 52

Government Events Sports Brands 52

Kustomer

NOVEMBER 12, 2021

The two-day event was loaded with insights from CX influencers and leaders from the world’s most future-focused brands including Spanx, Delivery.com, Rappi, Ring and more. On November 10th and 11th, CX leaders gathered virtually for another edition of our annual conference: Kustomer NOW.

2021 98

2021 Omnichannel E-support 2020 98

BirdEye

MARCH 24, 2023

Customer preferences and expectations keep changing, and a great development strategy can help your brand keep pace. In 2022, the average cost per click was $0.97. Strategies help an organization cultivate and maintain relationships with prospects to increase brand awareness and promote growth through new opportunities.

2023 98

2023 Return on Investment Social Media Sales 98

Think Customers

MARCH 21, 2023

The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience. airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We Transportation is what we do,” he added.

Healthcare 52

Healthcare Airlines 2022 Transportation 52

Quadient

JULY 25, 2022

Mon, 07/25/2022 - 21:09. The customer experience is the sum of all the interactions that a customer has over the life of the relationship with the brand. The dictionary tells us that a journey is the act of traveling from one place to another. 50% of customers are likely to switch brands if their needs are not anticipated.

Customer Journey 52

Customer Journey Customer Journey Mapping Touchpoint Insurance 52

Comm100

JANUARY 11, 2023

In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. As a result, customer service expectations are now sky-high as consumers demand the very best support – and will even switch brands for better service. Travel: 16%. million USD in 2022. Education: 14%.

2023 87

2023 Customer Service Healthcare Return on Investment 87

Clarivate

AUGUST 2, 2022

Unprecedented heatwaves, deadly floodings and severe droughts around the globe: the summer of 2022 is proving that climate change could soon dramatically affect large parts of the world if we keep on with business as usual. As part of our sustainability goals , Clarivate has made the commitment to become carbon neutral by 2024.

Innovation 59

Innovation Transportation 2024 Technology 59

Maru Group

AUGUST 13, 2020

Consumer spending on travel and tourism, hotel rooms, conferences and weddings has plummeted by two thirds. McKinsey’s modeling suggests it will be 2022 or even 2023 before demand recovers. One person noted that, while “this is the time to experiment,” the question is “will consumers let us go there? It’s tricky.”.

Hospitality 52

Hospitality Hotels Tourism Sports 52

SurveySparrow

DECEMBER 11, 2020

You see, when you invest in advertising and show up in front of your customers during a crisis, they’ll remember your brand. This will create a positive, kind, empathic brand image in front of your customers. The economic industry was suffering from supply issues, and the travel industry was struggling with an uncertain future.

Advertising 52

Advertising Social Media 2009 Brands 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Let’s say you ordered some skin care products from a beauty brand. After one week of receiving the products, you received a Whatsapp Survey from the brand to rate their products.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Let’s say you ordered some skin care products from a beauty brand. After one week of receiving the products, you received a Whatsapp Survey from the brand to rate their products.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Michelli Experience

JANUARY 16, 2018

Of course, I am talking about voice-activated digital assistants and according to Brian Braiker’s Ad Age article titled What Really Works in Voice — And Why Google is Smarter than Amazon , 55% of all US households will have at least one digital assistant by 2022. Where are their pain or friction points in their journey with your brand?

Consulting 45

Consulting 2022 Travel Article 45

Ascribe

SEPTEMBER 16, 2023

Indeed, AI is already impacting such disparate industries as finance, health care, travel, national security and farming! But traditional research can be expensive and time-consuming. In November 2022, generative AI was launched globally. No matter the industry, AI will impact it. Focus groups, on average, cost $8,000 each.

Social Media 52

Social Media NPS 2022 Insights 52

C Space

OCTOBER 6, 2020

The Brand Move Roundup – October 6, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. Mondelez booked $1.21 billion in advertising expenses in 2019, up from $1.17

2020 40

2020 Brands 2030 E Commerce 40

ShepHyken

MARCH 20, 2023

It will take time for consumers to become comfortable enough with the technology that it can completely replace humans, if ever. Wait times to speak to an operator are long — one industry analyst estimated the average wait tripled from 2020 to 2022 and says he believes they still are a third worse than before the pandemic.

Article 12

Article Customer Service 2023 Customer Journey Mapping 12

Maru Group

OCTOBER 19, 2022

By Maru Entertainment & Technology | September 6, 2022. metrics, and to complicate things further, there is no consumer parlance to refer to what technically are free ad-supported linear streaming channels. They hope that this format can be replicated in international territories. Yet FAST is a tough topic to measure.

Entertainment 75

Entertainment Marketing Sports Download 75

LiveChat

OCTOBER 26, 2018

For instance, being the author of a travel blog, you write about various destinations. To make your letter engaging and easy-to-read, structure your content, include a brand logo, and add images. billion by 2022, (there were 3.7 Being aware of your audience demographics is essential, but it’s not enough. billion users in 2017).

Marketing 53

Marketing 2017 2022 Article 53

BirdEye

JULY 3, 2023

According to a marketing industry report released in 2022, the affiliate marketing industry grew by 47% between 2018 and the end of 2021. This industry is slated to continue to grow, with recent projections predicting that the affiliate marketing industry is likely to grow from $13 billion in 2022 to $15.7 billion by 2023.

Sales 98

Sales Marketing Social Media Blog 98

BlueOcean

MARCH 31, 2021

Backed up orders, ticket back logs, and overwhelmed websites will all lead consumers to their phones, whether it’s to make a direct phone call or to scroll through self-service options. On the flip side, it’s obvious how sectors like travel and tourism have suffered over the last year—and that means dwindling contact volume.

Tourism 156

Tourism Contact Center Customer Care 2020 156

Clarivate

SEPTEMBER 8, 2022

Yunex Traffic is a global leader in the digitalization of traffic management and was recently recognized in the Top 100 New Brands 2022 report from Clarivate. Central to this effort is Yunex Travel , headquartered in Munich, Germany. You can access the full podcast here or read our Top 100 New Brands 2022 report for more.

Transportation 52

Transportation 2022 Government Automotive 52

Gainsight

JULY 7, 2021

Pulse 2022? What would be the long-term ROI of virtual events when it came to brand awareness, pipeline and bookings? And travel restrictions were coming to an end. What are key customers and prospects consuming? And in February 2021, we hosted our first fully digital Gainsight Sales Kickoff. And beyond.

2021 45

2021 Events Social Media 2013 45

Currency Alliance

DECEMBER 20, 2022

Until a few years ago, brands would have reacted to an uncertain economy by cutting services that deliver customer value. Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. Rising influence of technical buyers, brand-side.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

CSM Magazine

JULY 14, 2022

Simple economics – when the first lockdown was imposed, consumer spending hit the pause button as bricks and mortar shops closed and people didn’t know if they had a job to go back to after the pandemic. Loyalty is now a digital experience.

Engagement 59

Engagement Management Multi-Channel Omnichannel 59

Currency Alliance

NOVEMBER 4, 2022

On 13 th of November 2022, the interchange charges on credit card transactions in New Zealand will be capped at 0.8%. This fee is commonly how financial services brands have funded their loyalty rewards for at least the past decade. Customer acquisition and retention can be expensive.

Loyalty 52

Loyalty Marketing Loyalty Programs Banking 52