Myra Golden

JULY 16, 2019

After I deliver a customized, engaging customer service workshop, I help my clients reinforce the main ideas. One way I do that is by teaming up with the company’s Quality Assurance team. It was a stupendous seven-page mess. Here are the Six Common Mistakes Almost Everyone Makes In Quality Monitoring In Contact Centers.

Contact Center 51

Contact Center Webinar Workshop Feedback 51

CSM Practice

DECEMBER 29, 2020

07:02- Irit explains her company’s experiences with clients during the pandemic. 12:41- Irit explains the changes in the economy and the importance of kindness to clients. 07:02- Irit explains her company’s experiences with clients during the pandemic. The Interview. 18:52- Christine highlights proper employee treatment.

2020 98

2020 Customers Communication Customer Success 98

ChurnZero

AUGUST 24, 2018

Getting a customer to retention and its financial impact. SaaS metrics the CFO and CS leader both need to know. • SaaS metrics the CFO and CS leader both need to know. • It’s really more of an executive team decision to transition. Topics discussed included: • Processes that can help drive customer retention.

Customer Success 61

Customer Success Webinar NPS 2018 61

SurveySparrow

DECEMBER 26, 2019

Making your customers come back to you requires a lot of effort, the way you communicate with them is of prime importance. Saves time. By following this strategy, not only will you have an email template for any kind of situation, but you will also be saving precious time of your customer service team. Quick responses.

Customer Service 94

Customer Service Net Promoter Score Social Media Feedback 94

Kayako

NOVEMBER 29, 2017

We all know that emotionally, people don’t respond well to “no.” As customers we hate it, so why would you straight up say “no” to a customer request? A by-product of saying “no” is that it often results in lengthy conversations, anger, and escalations. It’s negative and it reeks of a dead end.

Customers 81

Customers Communication Customer Service Feedback 81

Comm100

MAY 20, 2022

Phone support alone doesn’t cut it, and nor does email. By the end, you’ll understand why live chat is the best CX solution for both customers and businesses alike, and how you can easily set it up within your organization. Let’s begin by explaining what live chat is and how it works. Table of contents. 31% of U.S.

2021 77

2021 Multi-Channel Consumers Connections 77

Grade.us

JUNE 23, 2020

Reading Time: 9 minutes. Updated 6/23/20. What do reputation and review management clients want? The content on your services page needs to answer a series of questions; this is difficult because, without research, you may not know what your customers are actually looking for. Here’s where things get tricky.

Management 47

Management Social Media Brands Consulting 47

Amity

FEBRUARY 11, 2018

As a strategist at a content marketing agency, I focused on executing client deliverables. As a CSM at a SaaS company, I focus on delivering a cohesive client experience. If customers are not using your product, they won’t see value in it. It’s not that hard. Lack of Usage. Symptoms: The epitome of a red flag.

Customers 76

Customers Document Reference Consumers 76

Genroe

JUNE 25, 2015

To some people change management seems like a needless waste of time. For example: if you are going to introduce a transactional feedback survey and attach a front line person’s name to that survey, it doesn’t take much empathy to know that those people are going to worry about how that feedback is going to be shared and actioned.

Feedback 69

Feedback Engagement Net Promoter Score NPS 69

CSM Practice

JANUARY 13, 2021

“It costs five times as much to acquire new customers than it does to keep existing ones” is a saying that only begins to scratch the surface of why renewals are so important. Failed attempts at scaling renewals that end up in fire-fighting. Overwhelmed CSMs managing renewals, health, and expansion.

Touchpoint 98

Touchpoint Customer Centricity Customer Success Customers 98

Magellan Solutions

JULY 3, 2021

As your organization grows, it’s guaranteed to cause a lot of change. Let Magellan Solutions help you know the right questions to ask when considering outsourcing so you’re enabled to make the best decision possible. What’s in it for you? Hence, we rest this at our client’s discretion. You Shift Time Frames.

Customer Service 52

Customer Service Call Center Government 2005 52

Comm100

JULY 9, 2019

In my experience, most businesses fall into three camps: Trial by fire – give agents a manual to read, then throw them on customer queries and hope for the best. to coaching each employee to success, measuring and providing feedback along the way. to coaching each employee to success, measuring and providing feedback along the way.

Contact Center 40

Contact Center E-support Presentation Information 40

Amity

MAY 5, 2017

She was recently featured as one of “ The Top 50 Women in Revenue That You Should Know ” Fun fact: over the last two decades, Wynne has worked for four different start-ups on Brannan Street in San Francisco. " In what ways does effective goal-setting impact Customer Success?

ROI 73

ROI Document Measurement Customer Centricity 73

Grade.us

APRIL 24, 2018

It's time to seal the deal. They create long, comprehensive contracts spanning fifty to one hundred pages - which is a fantastic way to kill your deal. They create long, comprehensive contracts spanning fifty to one hundred pages - which is a fantastic way to kill your deal. Get it right, things go well.

Management 55

Management ROI Document Sales 55

SurveySparrow

JUNE 6, 2020

No matter where you invest your money, you always want a great ROI for it. Also, the only way you can build a meaningful business is with the help of motivated and class employee performance. Every business owner wants their employees to give their 100% at all times. Know your employees’ skills. Have clear goals.

2020 52

2020 ROI Technology Management 52

Russel Lolacher

JANUARY 2, 2023

In this episode of Relationships at Work, Russel chats with six-time best-selling co-author, podcast host and keynote speaker Scott Stratten on the impacts of bad leadership and how unlearning and unleadership (defying traditional norms) is the path to better relationships at work. . Over there in the chair, it’s Scott Stratten.

Leadership 52

Leadership Culture Books Financial 52

Amity

JANUARY 9, 2017

As a strategist at a content marketing agency, I focused on executing client deliverables. As a CSM at a SaaS company, I focus on delivering a cohesive client experience. If customers are not using your product, they won’t see value in it. It’s not that hard. Lack of Usage. Symptoms: The epitome of a red flag.

Customers 54

Customers Document Reference Consumers 54

delighted

JANUARY 28, 2020

When it comes to sending Net Promoter Score (NPS) surveys, timing is everything. Selecting the precise time to solicit feedback from your customers can have a huge impact on both the quality and quantity of the responses you receive. Survey timing influences both of these. The old way of timing customer feedback surveys.

NPS 43

NPS Hotels Net Promoter Score Retail 43

LiveChat

SEPTEMBER 16, 2015

The best way to tell if a business is reliable is to observe how they act when everything is falling apart. For an airline company like Jet Blue, it’s a huge ice storm hitting the East Coast, grounding well over 1,000 flights. It sounds scary, doesn’t it? But it doesn’t have to be that scary and I will tell you why.

Management 73

Management Communication Airlines Social Media 73

Grade.us

JULY 5, 2019

Yet often, the most important communications—the ones between us and our clients—break down. We're so busy trying to help clients communicate with their customers that we forget to talk to them. And when those lines of communication break down, clients start shopping around. Here are 6 ways to do just that. #1

Communication 20

Communication Consulting Marketing Blog 20

Grade.us

MARCH 4, 2019

Your web design agency (especially if you have local small business clients) has an opportunity to expand your business by offering XYZ services. Isn't it unethical then, to offer local search and marketing services if your agency isn't already skilled in this area? It's a necessary and important part of serving your clients.

Marketing 37

Marketing Social Media Management Reference 37

LiveChat

AUGUST 14, 2019

It has become a part of American culture and business owners must consider the importance of what consumers are saying about them—the good and the bad. It’s also wise to never write your business a review. Everyone has an opinion. Thanks to the Internet, everyone can share what they think in an open forum. Conflict of interest.

Consumers 53

Consumers Rewards Programs Social Media Customer Service Representative 53

Myra Golden

JUNE 2, 2016

It’s also not about letting the customer vent until they cool off or you being a doormat. It’s also not about letting the customer vent until they cool off or you being a doormat. Examine the communication chain and learn how it gives you the edge in communicating in conflict situations. Created and Facilitated by Myra Golden.

Contact Center 40

Contact Center Events 2016 Webinar 40

Myra Golden

JUNE 2, 2016

It’s also not about letting the customer vent until they cool off or you being a doormat. It’s also not about letting the customer vent until they cool off or you being a doormat. Examine the communication chain and learn how it gives you the edge in communicating in conflict situations. Created and Facilitated by Myra Golden.

Contact Center 40

Contact Center Events 2016 Webinar 40

RapportBoost

NOVEMBER 5, 2018

We were honored to be a part of this Mitel-sponsored event with our valued client, Heidi Rote, Director of North American Sales Center for Jenny Craig. So, with this moment, I would like to pass things off to Tony and Heidi, so please guys, please take it away…. The full transcript is below, as well as the archived recording.

Contact Center 40

Contact Center Sales Technology Webinar 40

Grade.us

OCTOBER 23, 2018

Know what else these businesses have in common? It's a missed opportunity. It's an attribute that seems to be an inherent part of running a small business. When you manage a small business it seems you're always running from one fire to the next. There's never enough time to plan ahead. 2019 is on its way.

2019 20

2019 Management Social Media 2007 20

ProProfs Chat

OCTOBER 30, 2021

When you don’t know what’s best about your services, you won’t be able to do more of it. Similarly, without knowing what’s the worst about them, you can’t stop doing it. This is where the importance of customer feedback plays its part. Imagine a software development company in its initial years of corporate sphere.

Feedback 95

Feedback Customer Satisfaction NPS Customers 95

CSM Magazine

APRIL 15, 2019

If you work on freelancing, consulting, multi-level-marketing (MLM) or really any kind of sector in which your livelihood depends on finding new clients interested in your wares, chances are you spend a lot of time thinking about the art of winning new clients. Let’s get the big, obvious, nasty one out the way first: Money.

Consulting 40

Consulting Financial Books Article 40

Gainsight

OCTOBER 7, 2019

Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. It’s been a banner year for CS, and so it’s no surprise it’s been a banner year for our company as well. How do we know?

Customer Success 13

Customer Success Customer Centricity Healthcare Events 13

Amity

FEBRUARY 16, 2016

As an evangelist for Customer Success, it’s in my nature to be curious. As it turns out, these qualities are the same ones that describe great Leaders. Technology is changing faster than ever, yet one of the major shifts in recent years has been in how we create and present value to our customers – and how we sustain it.

Customer Success 86

Customer Success Leadership Roadmap Customers 86

ProProfs Chat

APRIL 22, 2020

The best way to achieve that is through customer satisfaction surveys that retrieve specific information about different perceptions. . At such times, powerful words from accomplished people can be an excellent resource for learning. . If you make customers unhappy in the physical world, they might each tell 6 friends.

Customer Satisfaction 112

Customer Satisfaction E Commerce Advertising Consulting 112

SurveySparrow

FEBRUARY 14, 2022

From discussing the need for people analytics, in 2022 and beyond to the need for data here, she discussed it all. Time to begin, then. – The Definition. As the name suggests, it is a data-driven process to study employees for their functions, aspirations, satisfaction, and potential. Don’t skip a word here.

Metrics 98

Metrics Webinar 2022 ROI 98

Grade.us

FEBRUARY 25, 2020

Reading Time: 13 minutes. This is it, the year you’re finally ready to pull the trigger on starting a local SEO business. Bad news first: there’s no such thing as a sure-fire SEO business start-up kit. Now the good news: it’s not exactly rocket science. This step-by-step guide will show you the way.

Consulting 47

Consulting Document Marketing Insurance 47

Gainsight

SEPTEMBER 24, 2019

But because it’s me , I want to first talk a bit about quantum mechanics and causal determinism. How many times have you heard in response to something happening you didn’t predict, “Well, we just didn’t have the right data,” or “The data is the problem!” And you can’t predict it.

Chief Customer Officer 12

Chief Customer Officer Events B2B Information 12

Michel Falcon Experience

APRIL 11, 2019

Learning about my Employee Advisory Board and how it’s helped us create a great workplace. ? Learning about my Employee Advisory Board and how it’s helped us create a great workplace. ? Actually, why don’t we just toss it to you? Only because it’s such a thankless job. It’s a thankless job.

Culture 60

Culture Books Leadership Hospitality 60

SurveySparrow

FEBRUARY 27, 2021

Most of the time that’s not the case, though. But don’t call it the quits yet! Does your boss scrutinize each aspect of your work, telling you how to do it to the most minute level? Does your boss scrutinize each aspect of your work, telling you how to do it to the most minute level? The Micromanager Boss.

Document 52

Document Communication Consulting Culture 52

SurveySparrow

SEPTEMBER 20, 2022

Your client success quotes should be some of your proudest achievements, not just your bottom line. The only way to build a successful business is by ensuring that your customers are delighted every step of the way. Train them in such a way that they know that all decisions will be customer-focused.

Customer Success 52

Customer Success Airlines Net Promoter Score Advertising 52