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2022 Banking Outlook

West Monroe

It is also assumed that M&A will be a hot topic in 2022 as banks look for new growth opportunities and to increase the speed at which they can invest and scale their technology platforms. Payment and monetary disruption: the rise of crypto in mainstream banking. This outlook will not include an analysis of M&A trends.

Banking 52
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Referral marketing software for the win: Our top 20 picks

BirdEye

We’re living in an era of customer engagement, where every delighted client can become your best marketer. This strategy transforms satisfied customers into brand champions who actively refer new business. It also offers segmentation tools that provide personalized customer experiences.

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The Bank Branch Digital Transformation Trifecta

Avaya

So, how will the bank branch be impacted? We have an idea of where bank branch digital transformation is headed…. In 2016, Ernst & Young introduced its Banking Relevance Index (BRI), designed to measure the importance of traditional banks to customers’ lives. The retail bank branch is still very much needed.

Banking 40
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The Future of Live Engagement Is Here as Vee24 Launches V11 Intelligent Conversational Experience

CSM Magazine

The New Platform Raises the Bar for Live Digital Customer Engagement. Vee24 , the leader in intelligent, conversational, multi-experience solutions, today announced the launch of its latest release, raising the bar for live online customer engagement. About Vee24.

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Spitch and Creative Virtual Partner to Bring Speech Recognition and Conversational AI Together

CSM Magazine

These multi-lingual solutions empower organisations to improve their customer experience, increase revenue and deliver better support with seamless, omnichannel self-service. “We

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Spitch AG and Creative Virtual Bring Speech Recognition and Conversational AI Together

CSM Magazine

These multi-lingual solutions empower organisations to improve their customer experience, increase revenue and deliver better support with seamless, omnichannel self-service. “We

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The Biggest Challenge for Companies: Lack of Customer Knowledge

CSM Magazine

Over half of companies say they are unable to identify customers on their own website. Data-driven customer experience strategies are crucial for success. Mapp , the international provider of insight-led customer engagement, today released the results of a study on current customer experience strategies.