GetFeedback

FEBRUARY 4, 2019

Here at GetFeedback, we ran into the same situation when we applied our own live chat survey tool into our customer support feedback program. We’ve now developed a system that allows us to put this powerful customer insight to work. The first part of putting customer feedback to good use is knowing the audience it concerns.

Feedback 186

Feedback Effort Score Insights Information 186

GetFeedback

JANUARY 24, 2019

Today’s customers have high expectations for support. In order to meet this demand, your team needs modern customer support tools that aid their efforts in providing the best customer experience possible. Here I’ll share the top 5 customer support tools that you need for your team. Live chat customer support.

Customer Experience 210

Customer Experience Net Promoter Score Effort Score Communication 210

SurveySensum

JANUARY 25, 2024

Like your grandma excitedly telling everyone about her amazing back pain-banishing chiropractor – It’s GOLD. In this blog, I’ll share with you six simple tips on how to ask for a referral from a client. So, let’s dive into this adventure of turning happy clients into amazing opportunities!

Reference 52

Reference Insurance NPS Demo 52

ShepHyken

AUGUST 11, 2017

This week we feature an article by Borge Hald who writes about the importance of being a customer obsessed company and how it is the key to success. We need to obsess about creating such an amazing customer experience that our customers will want to do business with us and nobody else. – Shep Hyken.

Blog 93

Blog Net Promoter Score Customer Centricity Feedback 93

ChurnZero

FEBRUARY 15, 2024

Creating a steady stream of engaging content for a customer community can be a daunting task, especially when you’re relying on your team to contribute. Speaking from my experience as a community strategist, I’ve learned a lot about what works and what doesn’t. 8: Treat your community differently from a blog.

Webinar 52

Webinar Engagement Interaction Customers 52

Hallmark Business Connections

MAY 27, 2021

We truly value our customers. ” Why Your Company is Still Getting CX Wrong (And How to Turn It Around) – Customer Think, May 2021. ” Why Your Company is Still Getting CX Wrong (And How to Turn It Around) – Customer Think, May 2021. Plus, you’ll get to see the amazing artistry of one of Hallmark’s best.

Connections 92

Connections Customer Care 2021 2019 92

Experience Investigators by 360Connext

JANUARY 26, 2015

While many of the readers of this blog (that’s you!) are familiar with customer experience terms and ideas, most people still are not. So I explain our work of helping companies and organizations understand the true experience of their customers, leading to improved experiences. Mobile Communications.

Customer Experience 274

Customer Experience Social Media Leadership Airlines 274

Experience Investigators by 360Connext

DECEMBER 31, 2014

In the months ahead, 360Connext will be offering some great content to help you deliver MORE for your customers. Our mission, after all, is to create fewer ruined days for customers. Why not sharpen your customer experience skills, hear from amazing people and offer your insights, as well? Take Daily Action!

2015 247

2015 Webinar Entertainment Leadership 247

GetFeedback

NOVEMBER 30, 2018

Today, companies must provide customers with personalized, seamless customer service across all channels. But that’s not all—the modern customer also expects to receive speedy support from a real person, which means the days of putting customers on hold are over. Best practices for live chat customer service.

Customer Service 236

Customer Service Customers Presentation 2018 236

SurveySparrow

AUGUST 14, 2023

Customer experience is a world where every interaction weaves a tale of delight and satisfaction. Studies show that 86% of customers are willing to pay more for a positive customer experience. What Is a Positive Customer Experience? A positive customer experience sets you apart from the crowd.

Customer Experience 52

Customer Experience Customer Centricity Customers Loyalty 52

SurveyGizmo

JUNE 1, 2022

Because Alchemer powers so many Customer Experience (CX) programs, our Success Department spends a lot of time speaking with CX leaders. We hear about their Voice of the Customer (VoC) programs and work with them to ensure they can collect and then act and analyze the feedback data coming into their systems. Bringing CX to You.

Webinar 52

Webinar Blog Feedback Technology 52

GetFeedback

AUGUST 23, 2018

Positive or negative, when a customer shares feedback with you, it’s a learning opportunity. We put together this quick list of best practices for responding to customer feedback, so you’re always prepared to make the most of it—whether it’s glowing, scatching, or just so-so. Your window of time to engage a customer is slim.

Feedback 170

Feedback Customers Demo Reference 170

GetFeedback

JANUARY 7, 2019

Live chat customer service has become an expectation to the modern customer—more than half of all customers prefer chatting with someone in real time via chat rather than picking up their phone. While live chat is the perfect addition to any customer service program, it doesn’t come without its challenges.

Customer Service 225

Customer Service Feedback Customers Customer Service Representative 225

SurveySensum

AUGUST 16, 2023

According to Gartner’s research study, Effortless Experience Explained , 96% of customers who had a high-effort experience reported being disloyal, compared to only 9% of customers with a low-effort score. But that’s not it, they also leave negative feedback, influencing other potential customers.

Effort Score 52

Effort Score Feedback Customer Satisfaction Customers 52

Experience Investigators by 360Connext

NOVEMBER 16, 2018

We’re all making predictions and tracking trends in customer experience. One thing we predict will not change for a long time is the need to reduce customer effort. Reducing efforts will only begin when organizations understand customer journeys and personas.”. Understanding the customer journey is a key part of it.

2019 110

2019 Contact Center Customer Journey 2018 110

BirdEye

APRIL 5, 2023

In this blog post, we’ll share 150 business name ideas to help you hit the ground running. Here are seven tips to keep in mind so that you come up with a name you’re proud of and that helps you attract customers. Business name ideas that align with your brand’s purpose will create a strong connection with your audience.

Government 98

Government Social Media Consulting Brands 98

Customer Guru

MARCH 21, 2018

The days when a customer service (CS) team was strictly responsible for handling complaints from customers are long past. In this new market, your CS team has to handle plenty more than unruly and unhappy customers. Too many companies haven’t shifted their focus yet toward this effective customer service strategy.

Customer Service 117

Customer Service Customer Service Strategies Fashion Customers 117

SurveySensum

JUNE 19, 2023

You know what they say, ‘A satisfied customer is the best business strategy of all’! Think about it: when a customer is satisfied with your business, they’re more likely to stick around and become a loyal customer. Trust me, these tips are game-changers. Don’t you think?

Customer Satisfaction 52

Customer Satisfaction Customer Centricity Net Promoter Score Social Media 52

Lithium

AUGUST 3, 2021

This September, you'll hear from leading global brands about creating winning digital-first strategies to deliver amazing customer experiences. Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. ?We Hello, to all of our Atlas members!

2021 52

2021 Webinar Events Download 52

Feedbackly

MAY 11, 2023

In this age of convenience, customers demand a lot more agility from brands than before, and omnichannel customer experience is one of them. A study by Harvard Business Review shows that the majority of customers prefer to use multiple channels in their buying journey, and omnichannel clients tend to spend more than others!

Omnichannel 52

Omnichannel Customer Experience E Commerce Social Media 52

BirdEye

MAY 22, 2023

Your happy customers and loyal fans are a great source of new leads. Consider using a customer referral program template to boost your company’s word-of-mouth advertising and make the most of every positive customer experience. In this blog, we’ll explore referral template strategies and share examples.

Social Media 96

Social Media Advertising Reference Banking 96

SurveySensum

AUGUST 14, 2023

A week into getting my new smartphone, I got a call from customer support checking in on my experience. I couldn’t help but express my excitement and satisfaction with the phone’s sleek design and amazing camera. While talking about it may seem easy, improving the customer effort score can be a real struggle.

Effort Score 52

Effort Score Customer Experience E-support E Commerce 52

Lithium

MAY 4, 2021

This September, you'll hear from leading global brands about creating winning digital-first strategies to deliver amazing customer experiences. Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. The event for digital leaders is back!

2021 52

2021 Webinar Events Social Media 52

SurveySparrow

MAY 31, 2023

In addition to ensuring an excellent client experience, a well-designed order form also helps to increase conversion rates. Thus, this blog post will outline the best practices for streamlining the payment process and go over how to design an order form with sample templates. Struggling to design a customized order form?

Sales 52

Sales E Commerce Customer Satisfaction Feedback 52

ShepHyken

JUNE 20, 2017

John Hall Shares Tips on Building Trust and Influence with Your Customers. How do you increase your influence with your customers? a content marketing agency that helps brands and individuals leverage expertise to create, publish, and distribute content. In order to influence your customers, trust is crucial.

Engagement 71

Engagement Marketing Books Article 71

SurveySensum

OCTOBER 5, 2023

A few days later, she received an email from Prestige Motors, requesting her feedback on the dealership experience. The survey began with standard questions about her overall experience, from the cleanliness of the showroom to the professionalism of the staff. ” Samantha paused for a moment, reflecting on her experience.

Automotive 52

Automotive Feedback Customer Satisfaction 2028 52

Education Services Group

FEBRUARY 14, 2021

How many CSMs would it take to walk each and every one of your new customers through a detailed tutorial of your product, one-on-one? Now, how many would it take if you grow your customer base by 50%? After all, isn’t quickly acquiring new customers a primary goal for most software providers? Would you like help?

Engagement 52

Engagement Seminar 2007 Document 52

Integrity Solutions

FEBRUARY 12, 2021

Most companies like to say they provide great customer service and deliver it with integrity, but what does that really mean? Have you created a customer service strategy that defines those expectations? . For example, do they know not to speak to customers in a bored or impatient tone? By Steve Schmidt.

Customer Service Strategies 79

Customer Service Strategies Customer Service Document Customer Service Training 79

ShepHyken

FEBRUARY 7, 2017

Jeremy Watkin on How Listening to Your Customer Service Reps Can Give You a Competitive Advantage. Do you realize there is a hidden gem in your customer service department? But first… Shep Hyken discusses the power of the customer satisfaction survey. Customer Service Stop Words.

Competitive Advantage 92

Competitive Advantage Customer Satisfaction Contact Center Customer Service 92

ProProfs Chat

JANUARY 24, 2020

If their experience was good, you would also buy them for yourself. . That’s the power of customer advocacy. Get closer than ever to your customers. So, before we get into the dynamics of customer advocacy, let’s cover the basics first. . What is Customer Advocacy? Well, a customer advocate.

Marketing 103

Marketing Social Media E Commerce ROI 103

Bold360

OCTOBER 18, 2019

The interest in Customer Experience (CX) is only growing day by day, with many companies seeing the opportunity to delight their customers and drive their business forward. This leaves many companies stuck on where and how to start on their journey towards improv ing their customer experience strategy. .

Customer Experience 40

Customer Experience E-support Customers Webinar 40

ClientSuccess

JANUARY 10, 2020

When it comes to dealing with customers, there are some situations that can be a little overwhelming for both a customer success manager and the customer in question. Simply put, when onboarding teams and customers aren’t on the same page, these situations typically don’t end very promising. Stay organized. .

Webinar 65

Webinar Metrics Customer Relationship Management Leadership 65

ClientSuccess

JANUARY 10, 2020

When it comes to dealing with customers, there are some situations that can be a little overwhelming for both a customer success manager and the customer in question. Simply put, when onboarding teams and customers aren’t on the same page, these situations typically don’t end very promising. Stay organized. .

Webinar 64

Webinar Metrics Customer Relationship Management Leadership 64

AskNicely

FEBRUARY 12, 2018

The hamburger was amazing. I didn’t get an Escalade, but I got an amazing experience that made my night. As it turns out, he’s a Lyft driver truly obsessed with understanding customers in order to consistently deliver a great experience. How do you deliver amazing people-first experiences? Five stars.

Net Promoter Score 60

Net Promoter Score Seminar 2010 Feedback 60

ChurnZero

MARCH 29, 2019

This is a guest blog post by Gaetano DiNardi from Nextiva. How Best to Create a B2B Survey. The most crucial part of creating a survey is to consider what results you are anticipating. Checking in on customer service objectives? Focusing on customer retention? Types of Rating Scales.

B2B 73

B2B Net Promoter Score Customer Centricity Webinar 73

Talkdesk

JUNE 14, 2016

Good to see you, customer experience innovator. For you newbies, Talkdesk’s Customer Experience Weekly series explores all things customer experience. Self-service is exactly what it sounds like: It’s when customers help themselves, rather than engaging with a company representative.

Customer Experience 40

Customer Experience 2016 Contact Center Omnichannel 40

Lithium

DECEMBER 28, 2020

Listening to how brands are addressing their challenges revealed a universal truth: You can’t solve today’s problems, let alone tomorrow’s, using tools and tips from the past. Khoros customers are more empowered than ever — and more is on the way. Custom calculations to align analytics to the business. Khoros Communities.

2019 52

2019 Engagement Social Media Roadmap 52