cultural-diversity Blog Related Topics 
CSM Magazine
NOVEMBER 23, 2020
This means that successful customer service teams need to be prepared to communicate with customers from diverse backgrounds. Here we’ll look at four practical tips to help you communicate effectively with customers from a different cultural background. 1) Be mindful of your cultural lens. Some cultures are low context cultures.
InMoment XI
FEBRUARY 3, 2022
We’ve spent a lot of time on the InMoment blog discussing the importance of a seamless experience. Here they are as explained by Gen Z: Culture: “[I] am likely to choose a [company] that allows me to express myself […] and [get] creative with mentorship and support.” Tip #1: Seamless and Efficient Experiences Are a Must.
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Experience Investigators by 360Connext
OCTOBER 16, 2014
Considering how process-focused experience planning can be, it’s not terribly surprising to realize how diversity is often overlooked as a key ingredient in successful customer experience strategies. Diversity is a critical component, in my opinion. The world is incredibly diverse, small, connected and transparent.
BlueOcean
OCTOBER 23, 2023
(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. Culture Describe your corporate culture including how it is differentiated from your competition.
InMoment XI
NOVEMBER 30, 2023
A positive internal culture translates into positive external perceptions. By consistently producing high-quality, insightful content—whether through blog posts, whitepapers, or speaking engagements—you demonstrate a deep understanding of industry trends, challenges, and solutions.
2020 Research
JUNE 22, 2023
Looking to create a more diverse and inclusive workplace? Attracting diverse talent is just the first step, but maintaining and supporting them is equally important. Being new to the market research field, my experience not only consisted of being welcomed as a diverse talent, but also learning new skills.
CX Accelerator
NOVEMBER 11, 2022
Traditionally, Human Relations departments have not been created with the primary goal of improving culture or EX so we would place this function within the CX team where the link between EX and CX has been recognized for years. Resource: Fusion: How Integrating Brand and Culture Powers the World’s Greatest Companies by Denise Lee Yohn.
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