ShepHyken

OCTOBER 19, 2018

For example, algorithms are able to digest complex customer data and provide relevant content to individuals at the right time. AI-driven chatbots are being deployed more and more within customer support functions, but web personalization extends beyond just automated bots.

Blog 111

Blog E Commerce Customer Service E-support 111

Optimove

JUNE 4, 2024

See the difference control groups make in this guide Download Now Why it Matters: With increasing data privacy concerns and regulations like the General Data Protection Regulation (GDPR), brands must offer clear value to users in exchange for their data.

Download 52

Download Sports User Experience Consumers 52

Optimove

DECEMBER 14, 2023

Why it Matters: From AI-powered personalization to sustainability, video dominance, and data privacy, these marketing predictions offer a compass for marketers navigating 2024, emphasizing the importance of using Customer Led Marketing to forge meaningful connections and foster enduring customer loyalty.

2024 119

2024 Marketing Consumers Download 119

Lumoa

DECEMBER 19, 2023

From enhancing customer support experiences to predicting market trends, AI empowers businesses across industries to make data-driven decisions that resonate with their audience. This process involves reading and assessing the content to classify it as positive, negative, or neutral. Emotion detection. Intent analysis.

Social Media 83

Social Media Feedback Banking Automotive 83

ShepHyken

DECEMBER 9, 2016

This week on our Friends on Friday guest blog post my colleague, Stephan Delbos, writes about the importance of doing more than satisfying customers, you must delight them. Utilize data to individualize customers. Service that’s responsive, results-driven and tailored to each customer is the goal. Satisfactory is a rating.

Customer Satisfaction 123

Customer Satisfaction Blog Net Promoter Score Loyalty 123

Fox Metrics

AUGUST 14, 2020

Big data has become a valuable part of the business. Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. In fact, a study by McKinsey & Company found that businesses using data analytics are 7.4 Table of Contents 1.

Blog 93

Blog Social Media Retail Insights 93

BirdEye

SEPTEMBER 11, 2023

While it is a golden opportunity to gain valuable insights, this influx of data can be overwhelming. This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business. Table of contents How is AI used in customer feedback analysis? This is where AI helps.

Feedback 106

Feedback Insights Social Media E-support 106

SurveySparrow

JULY 4, 2023

In this blog, we’ll delve into the latest trends and strategies that are reshaping the marketing landscape. From AI-driven personalization to machine learning and intelligent automation, we’ll explore the practical applications and benefits of incorporating AI into your marketing automation efforts.

Marketing 52

Marketing Social Media Return on Investment Insights 52

ChurnZero

DECEMBER 29, 2020

So, here’s our greatest hits compilation of our top content, milestones, and happenings from 2020. Top 10 Blog Posts from 2020. A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape.

2020 98

2020 Blog 2021 Chief Customer Officer 98

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Table of contents Why do chiropractors need marketing? Refer to our detailed blog on how to start a successful referral rewards program.

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. Standardized web services and APIs for federating silos of data and connecting applications ease integration.

Blog 80

Blog Omnichannel Social Media Retail 80

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Utilize platforms like Instagram, Pinterest, and Houzz to allow you to share visually appealing content, connect with the target audience, and participate in design conversations.

Marketing 109

Marketing Social Media Advertising Workshop 109

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. Table of contents What is restaurant reputation management? Data-driven decisions There’s a good chance you created (or were provided with) a strategic business plan before opening your doors.

Management 107

Management Social Media 2007 Reference 107

Optimove

JANUARY 3, 2024

Adopt a Customer-Centric Data Strategy Begin your marketing efforts with a customer-centric data strategy as the foundation. Ensure that every data collection and analysis initiative is driven by a deep understanding of your customers’ behaviors, preferences, and needs.

2025 59

2025 Marketing 2024 Customer Centricity 59

Lithium

APRIL 2, 2024

Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. Khoros Academy: Early Access Program : If you are interested in joining our early access program to help give feedback and shape future content, please reach out to your Khoros Customer Success Manager by April 30, 2024.

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2024 Webinar Roadmap Events 52

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Table of contents What is AI in sales? AI is adept at collecting valuable insights from vast amounts of data to understand customer behavior and inform further sales strategies. Why do we need AI in sales?

Sales 109

Sales 2023 Demo Social Media 109

SurveySensum

JANUARY 5, 2024

Content related to these topics was enriched, providing in-depth guidance and tips. Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. This data-driven approach helps in optimizing content and improving the overall user experience.

Insights 52

Insights E Commerce E-support User Experience 52

SurveySparrow

SEPTEMBER 27, 2023

It’s no magic; it’s the power of data. Or, perhaps you might have wondered “Hey, how can big data improve customer experience?” ” In reality, big data holds the key to providing better customer service and enhancing customer satisfaction. What is Big Data?

Customer Experience 52

Customer Experience E Commerce Loyalty Programs Social Media 52

ShepHyken

SEPTEMBER 20, 2019

For example, if sales updates information about a customer contact in a CRM system, that information will be pushed to the support software so both teams have the most relevant data. This is just one way businesses are taking a smarter, data-driven approach to support information to keep customers happy.

B2B 108

B2B Blog B2C Sales 108

Magellan Solutions

JULY 24, 2023

Content writers and copywriters are expected to produce high-quality blogs, social media posts, whitepapers, and other content forms, helping businesses capture the attention of their target audience. Let’s explore the different AI tools for writers and see how it improves content creation today.

Social Media 98

Social Media Advertising Brands Blog 98

Comm100

JANUARY 17, 2024

Table of Contents What is automation in customer service? NLP chatbots can also be connected to core systems, allowing them to process payments, check inventory, update data, and much more. Iterative refinement : Regularly revisit your automation strategy, refining it based on new technologies, customer feedback, and performance data.

Customer Service 79

Customer Service Technology Interaction Customers 79

ClientSuccess

APRIL 2, 2021

Guest blog post by Jay Ripton. Generate Customized Content at the Top of the Funnel. Start off by automating the way you deliver emails and blog content to your audience. . This will help you deliver appropriate and custom content like emails, blogs, etc., that can cater to the right audience.

Customer Experience 75

Customer Experience E Commerce E-support Blog 75

BirdEye

DECEMBER 8, 2023

In this blog post, we’ll uncover the essentials of corporate reputation management and teach you how it impacts your online presence. Table of contents What is corporate reputation? You can maintain a positive brand image using smart SEO (Search Engine Optimization) strategies, creating good content, and managing reviews.

Management 113

Management Social Media Brands Consulting 113

Lithium

AUGUST 11, 2023

Next, the new version of Khoros Communities has a built-in centralized content management dashboard, where users can perform all tasks related to content moderation , including accessing drafts and reviewing spam and abusive content. Unsplash image libraries have been integrated for blog cover images and page template sections.

User Experience 52

User Experience Brands Management Measurement 52

BirdEye

NOVEMBER 21, 2022

In this blog, we’ll show you why social media analytics is important, talk about ways to get started, and how best to use social media data to gain valuable insights for your marketing efforts. Table of contents Understanding social media analytics 3 types of social media analytics Why do you need social media analytics?

Social Media 98

Social Media Definition Multi-Channel Metrics 98

BirdEye

AUGUST 29, 2023

This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. See Pricing FREE DEMO Table of contents What is customer satisfaction? Customer satisfaction is a measure of how content and happy customers are with a company’s product, services, and experience.

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

Optimove

NOVEMBER 29, 2023

The future looks bright for AI-driven brand marketing, according to Optimove’s 2024 Consumer Perspectives on AI-Driven Brand Marketing Report. Personalization for the Win Shoppers are embracing AI-driven personalization. Of the 305 U.S. Among them, 25% have done so repeatedly and say that AI usually gets it right.

2024 52

2024 Consumers Loyalty Insights 52

Optimove

FEBRUARY 6, 2024

Here are the seven reasons: Data, data, and data-driven strategies iGaming platforms thrive on data analytics to understand player behavior, preferences, and trends. Personalization and relevancy are key Data is the first step and a crucial one. This leads us to the next point.

Marketing 52

Marketing Download Innovation Demo 52

Optimove

FEBRUARY 13, 2024

Opti-X delivers real-time, personalized content recommendations, creating genuine and deep connections with a brand’s customers. Real-time data adds extensive targeting and messaging capabilities that puts customers first and ensures timely and meaningful interactions.

Download 59

Download Return on Investment Loyalty ROI 59

SurveySensum

NOVEMBER 8, 2023

In this blog, we are going to explore the hot topic of CX automation from A to Z. Here are the top four ways to use AI and data-driven automation: Personalized emails : Emails will never go out of fashion, especially when they are personalized. Check your content for errors, ensure your links work, and run A/B tests.

Customer Experience 52

Customer Experience NPS Customer Satisfaction Social Media 52

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. Table of contents What are the 7 best social media networking groups for real estate marketing? It’s an excellent resource for property investors, offering forums, blogs, podcasts, and educational resources.

Social Media 57

Social Media Sales Advertising Connections 57

Optimove

DECEMBER 25, 2023

At the same time, analyzing customer interactions provides valuable data and insights into effective strategies, facilitating continuous improvement. AI-driven orchestration determines the next best action for each individual customer, dynamically updating campaign content for maximum personalization and relevance.

Customer Journey 59

Customer Journey Customer Journey Mapping Download Touchpoint 59

SurveySparrow

JUNE 28, 2023

Hence, this blog aims to explore the concept of customer experience optimization and highlight its importance across various sectors, supported by real-world examples. Thus, analyzing customer data can help identify trends and patterns that drive personalized experiences. What is Customer Experience Optimization? Grab it soon!

Customer Experience 52

Customer Experience Net Promoter Score E Commerce Customer Centricity 52

BirdEye

FEBRUARY 28, 2023

This blog post will explore the benefits of hiring a social media professional. Table of contents What is a social media manager? The skills required for the role may include social media marketing, content creation, analytics, copywriting, customer service, and project management. What does a social media manager do?

Social Media 98

Social Media Management Engagement Brands 98

CX University

MARCH 18, 2024

Understanding Hyper-Personalization Hyper-personalization is a data-driven marketing strategy that uses artificial intelligence (AI), machine learning, and big data analytics to deliver personalized content, products, and services to customers on a one-to-one basis. Adobe Business Blog. link] Apiway. link] HubSpot.

Customer Experience 52

Customer Experience Retail 2023 2022 52

BirdEye

SEPTEMBER 11, 2023

While processing vast data is challenging, leveraging Artificial Intelligence (AI) for customer feedback management can be a significant advantage. This blog post explores how Artificial Intelligence (AI) can make a difference in customer feedback management for your business.

Feedback 57

Feedback 2023 Management Social Media 57

Optimove

MARCH 14, 2024

The image below shows how brands can segment their players so that each target group receives the most relevant and personalized messages with their preferred content, offer, channel, and more. Event-driven player breakdown: During a period with no major sporting events, the player type breakdown tends to skew toward active players.

2024 52

2024 Marketing Sports Multi-Channel 52