LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

2018 59

2018 Blog B2B 2014 59

Kustomer

SEPTEMBER 12, 2023

From AI-enhanced selfies on social media, to the 2023 launch of ChatGPT (and even a 2-minute, satirically acclaimed text-to-video remake of “The Lord of the Rings ”) — generative AI in particular seems to be the internet’s shiny new toy. What is Generative AI? For example, the AI-enhanced photos mentioned above are “generative AI”.

Social Media 52

Social Media 2023 Consumers Demo 52

BirdEye

APRIL 20, 2023

Local lead generation is a great way to reach potential customers in your area and increase your revenue. But how can you generate local leads? In this blog, we’ll show you the best strategies for generating local leads that will help you get more revenue from your business.

Social Media 98

Social Media Multi-Channel Metrics Advertising 98

Lumoa

NOVEMBER 30, 2022

To go further, modern chatbots are now pre-empting the moments when customers require their assistance. A simple message will do the trick, such as “ Hey, I’m [chatbot name], may I help you with your shopping today? ”. Set up chatbots for a 24/7 contact center. Your virtual sales agent is already well-equipped to deal with this.

Retail 83

Retail Customer Experience E Commerce Virtual Agent 83

BirdEye

NOVEMBER 16, 2023

We understand that the last thing you need while running your real estate business is another overwhelming list of complex lead-generation tactics that confuse rather than empower you. Fear not, because this blog is different. We’ve curated 29 actionable real estate lead-generation strategies and ideas.

Social Media 109

Social Media Seminar Events Consulting 109

Magellan Solutions

AUGUST 23, 2023

AI-powered predictive analytics and natural language generation have taken marketing strategies to a new level. It includes customer segmentation, content optimization, social media marketing, and chatbots. The ability to track performance and receive AI-generated suggestions allows for swift adjustments.

Marketing 98

Marketing Social Media Advertising ROI 98

BlueOcean

MARCH 13, 2023

Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. This is the underlying philosophy of our digital customer experience support solutions , driven by AI, machine learning, chatbots, and intelligent self-service. Those first three are what we’d expect.

Contact Center 156

Contact Center Customer Experience Average Handle Time Customer Care 156

BirdEye

SEPTEMBER 15, 2023

With Artificial Intelligence, sales teams can change how they approach selling and significantly increase lead generation, lead conversion, and overall customer experience. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Table of contents What is AI in sales?

Sales 109

Sales 2023 Demo Social Media 109

ShepHyken

MARCH 24, 2017

This week on our Friends on Friday guest blog post my colleague, Manuel Grenacher, writes about how using bots can help manage and improve the customer experience. Over the past year or so, company after company have launched new, super-intelligent chatbots to manage some of their processes. Shep Hyken. You aren’t the only one.

Blog 92

Blog Customer Experience Airlines Books 92

Cyara

JUNE 23, 2022

This article was originally published on Botium’s blog on October 6, 2021, prior to Cyara’s acquisition of Botium. Chatbots are — lead generators, help desks, customer services, reinforcements for brand recognition, and so on… but what if customers intentionally avoid talking to your bot? Learn more about Cyara + Botium.

2021 67

2021 Blog Article Interaction 67

BirdEye

AUGUST 29, 2023

This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Increases customer lifetime value Customer lifetime value is the revenue a business can generate over the lifetime of the customer relationship. They also generated “50% more earnings.”

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

SurveySensum

NOVEMBER 8, 2023

In this blog, we are going to explore the hot topic of CX automation from A to Z. Implementing Automated Customer Support Virtual assistants and chatbots offer fast and efficient customer support. With chatbots and AI to generate responses to clients’ questions, professionals say they save around 2 hours per day.

Customer Experience 52

Customer Experience NPS Customer Satisfaction Social Media 52

CSM Magazine

MAY 30, 2023

Meanwhile, leading research organisations are consistent in their opinion and predictions that the number of agents worldwide will not change dramatically over the next few years which means agents and bots need to coexist for the foreseeable future. Dropping the Baton In this scenario, the chatbot runs a good leg.

Contact Center 52

Contact Center Customer Centricity Brands Interaction 52

BirdEye

NOVEMBER 16, 2023

The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies.

Marketing 62

Marketing Social Media Advertising User Experience 62

BirdEye

NOVEMBER 30, 2023

This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. Start by understanding who the leading players are (even if they are not direct competitors). Don’t put the onus on clients to bring you leads via referrals.

Travel 108

Travel Marketing Social Media Hotels 108

Kustomer

JUNE 5, 2023

In this blog, we define live chat customer service, detail why customers love this CS tool, and dive into the many benefits of live chat. It differs from an automated chatbot experience in that chatbots already have pre-determined and pre-filled responses used to automatically answer common questions.

Customer Experience 98

Customer Experience Competitive Advantage Customer Satisfaction Communication 98

Comm100

FEBRUARY 13, 2023

In this blog, we’ll look at some of the benefits of ChatGPT for higher education as well as risks to be aware of. ChatGPT is a chatbot created by OpenAI that is built on top of a large language model. What distinguishes ChatGPT and similar AI the most from standard chatbots is scale. What is ChatGPT? The Risks 1.

Management 82

Management Presentation Technology Information 82

SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. In this blog, we’ll explore seven customer service trends for 2024. These advancements help businesses meet and exceed customer expectations.

2024 52

2024 Customer Service E Commerce E-support 52

Upstream Works

NOVEMBER 30, 2022

First-generation chatbots have only been marginally better, but with conversational AI, today’s chatbots can engage more effectively with customers. Not only can these newer chatbots handle open-ended questions, but they can also respond with empathy which enables richer dialog.

Contact Center 78

Contact Center Customer Experience 2023 Customers 78

Comm100

AUGUST 8, 2022

Enter AI chatbots – ever-improving tech that lets organizations automate conservations and meet the modern demands of fast, 24/7 support. This segment in digital customer service is growing fast, and 70% of customers now either use or are interested in chatbots for simple customer service. What is a chatbot? Types of chatbots.

Customer Service 81

Customer Service Social Media Books Return on Investment 81

SurveySparrow

MAY 31, 2023

Lead generation forms are a vital component of any successful marketing strategy. In this blog post, we will delve into the importance of lead generation forms, explore their effectiveness in driving results, and provide you with a comprehensive overview of best practices for creating and optimizing these forms.

User Experience 52

User Experience Social Media Information Marketing 52

COPC

JUNE 9, 2023

This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization. examine the differences between generative and analytical AI, focusing on the importance of good data and its role in delivering exceptional CX.

Customer Experience 116

Customer Experience Customer Journey Insights Technology 116

Comm100

MARCH 6, 2022

We’ve looked at how live chat can help credit unions improve member engagement , but to take this to the next level, chatbots are essential. With a chatbot at hand, credit unions can provide superior experience to their existing members, as well as attract younger future members. Future members demand digital support.

E-support 63

E-support Banking Engagement 2018 63

TechSee

JULY 17, 2023

In this blog post, we will explore the five key obstacles service leaders face when integrating LLMs and offer practical advice on overcoming them. You will generate more realistic cost models as you gain experience. However, the implementation of LLMs also presents its fair share of challenges. Set expectations in advance.

Document 109

Document Interaction Presentation Customer Centricity 109

SurveySparrow

JULY 4, 2023

In this blog, we’ll delve into the latest trends and strategies that are reshaping the marketing landscape. By segmenting the audience based on their interests, behaviors, and demographics, AI algorithms can generate personalized subject lines, content, and product recommendations that capture attention and drive engagement.

Marketing 52

Marketing Social Media Return on Investment Insights 52

BirdEye

NOVEMBER 30, 2023

Home service businesses like plumbing companies must constantly be on the lookout to increase their lead generation channels and acquire new customers. To do that, all they need is a set of robust and reliable plumbing lead generation strategies. You can make that happen by investing in local search marketing.

Social Media 57

Social Media Advertising 2024 Marketing 57

Beyond Philosophy

FEBRUARY 20, 2020

Chatbots can have these personas, too. Many of the early experiments in the chatbot world that Messina thought were interesting and effective were narrative-driven. So, the brand story influenced the chatbot and reflected those values in the response. . A post shared by Miquela (@lilmiquela) on Jan 28, 2020 at 2:38pm PST.

Innovation 162

Innovation Social Media Technology Brands 162

Upstream Works

NOVEMBER 30, 2022

First-generation chatbots have only been marginally better, but with conversational AI, today’s chatbots can engage more effectively with customers. An effectively used chatbot can provide a much more intuitive self-service interface, which can ultimately drive up the acceptance and usage of self-service systems.

Contact Center 78

Contact Center Customer Experience 2023 Customers 78

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Automated services like chatbots allow customers to schedule their own self-service appointments.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

Comm100

JULY 20, 2021

That is why both chatbots and live chats have been on a steep incline of adoption by online businesses since they both offer unique benefits that email and phone support don’t. Chatbots represent automation, efficiency, and logic. What is a chatbot? That’s what chatbots are all about. . Why are chatbots relevant today?

Customer Service 58

Customer Service E-support E Commerce Customers 58

Upstream Works

DECEMBER 14, 2022

Chatbots are the most common way to automate self-service, but to get fuller value, a wider spectrum needs to be considered. If the inquiry starts with an AI-driven chatbot, other AI applications can determine when (and if) to escalate to an agent. When it comes to AI and customer service, automation usually comes to mind.

Contact Center 78

Contact Center 2023 Interaction Customer Centricity 78

BirdEye

NOVEMBER 10, 2023

It was a one-of-a-kind digital user conference that welcomed 50 thought-leaders from leading companies, including Microsoft and Google, and customer experience strategist and author Jay Baer. The blog post explores how Genesis Counseling Center harnessed the capabilities of Birdeye. But human oversight remains crucial.

Communication 57

Communication 2023 Customers Insurance 57

GetFeedback

APRIL 8, 2019

LinkedIn is also a fantastic source for developing new relationships, researching your audience, and lead prospecting. She generated a 50% conversion rate on new sales. It’s incredibly hard to stand out when there are over 4-million blog posts published daily. Start by auditing your blog content. Think again.

B2B 207

B2B Social Media Blog Customer Journey Mapping 207

Inbenta

DECEMBER 14, 2021

And chatbots that harness artificial intelligence (AI) and natural language processing (NLP) present a huge opportunity. In a market where policies, coverage, and pricing are increasingly similar, AI chatbots give insurers a tool to offer great customer experience (CX) and differentiate themselves from their competitors.

Insurance 52

Insurance Customer Journey Document Average Handle Time 52

Lumoa

JULY 17, 2023

Keeping the human touch One of the drivers of digital transformation that can positively impact digital cx is the implementation of artificial intelligence solutions, such as chatbots, into businesses. However, in order for the implementation of a chatbot not to backfire, you cannot forget about the human experience.

Customer Experience 83

Customer Experience Omnichannel Multi-Channel Competitive Advantage 83

Bold360

FEBRUARY 6, 2019

They can do it using same self-service tools many B2C companies use, including FAQs, product demo videos, user forums, contextual search tools and AI chatbots. Chatbots are helping companies deliver this kind of personalization at scale. Something that would be impossible for live reps to keep up with.

B2B 82

B2B 2017 B2C 2015 82

Upstream Works

JANUARY 31, 2023

CX must always remain the primary focus for the contact center –this recent blog post identified two 2023 trends that will have a major impact on CX. This post examines two leading AX trends for contact center leaders to focus on. Each, though, will require separate approaches. That’s the big picture story for AI.

2023 78

2023 Contact Center Customer Journey Mapping Touchpoint 78