BirdEye

MARCH 4, 2024

But how does one navigate the often intimidating task of changing a Facebook Page’s name, especially in 2024, where Facebook’s algorithms and policies have evolved? This blog offers a step-by-step guide on how to do that! How changing your Facebook Business Page name affect your Facebook URL? Let’s get started!

Social Media 63

Social Media Reference Brands 2024 63

ShepHyken

NOVEMBER 23, 2018

Element #4: Transparent. Do they first need to find a contact page to find your phone number or email address, or do they always have a chat window option available? He and his team share tips about customer service and communication on the Userlike Blog. A popular sales structure is Features- Advantages- Benefits.

Blog 106

Blog Effort Score Interaction Article 106

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This blog looks at how CX has evolved , and the priorities for brands looking forward into the new decade. Share this page on: Tweet. Published on: January 09, 2020. Avoid these 5 CX Leadership Traps!

2019 65

2019 Blog 2020 Leadership 65

Fox Metrics

AUGUST 14, 2020

That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. Google Marketing Platform (previously Google Analytics Solutions) 4. FoxMetrics Blog 5. Moz Blog – Analytics 10.

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Blog Social Media Retail Insights 93

ShepHyken

FEBRUARY 2, 2018

The bride ended her review on Southwest’s page by writing, “I don’t think people give enough good reviews only bad reviews, and I wanted to acknowledge these people and that it meant a lot to me and my group. 4) Customer surveys have power. The post Guest Blog: What Can We Learn from Southwest’s Customer Service?

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Blog Customer Service Airlines Culture 85

Eptica

OCTOBER 4, 2021

Date: Monday, October 4, 2021 Author: Pauline Ashenden - Marketing Manager The 4 pillars of a successful customer service strategy. Our new blog explains the 4 pillars of this strategy and what it means to the wider organisation. Click here to read the full article on our parent company Enghouse Interactive’s blog.

Customer Service Strategies 120

Customer Service Strategies Customer Service 2021 Blog 120

GetFeedback

NOVEMBER 7, 2019

2: Feature at least 8 product images per product page. We didn’t pick the number at random—customers have stated that they expect upwards of 8 images per page to get acquainted with a product. Who knows, but hitting the “8 per page” benchmark today seems like smart money. Why read about a product when we can see it?

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Social Media Competitive Advantage 2016 2018 249

Comm100

FEBRUARY 15, 2022

In many cases, chatbots can direct customers to FAQ pages, knowledge bases, or other self-service solutions. Self-help customer support solutions can include FAQ pages, knowledge bases, in-depth tutorials, and more. The more technical or complex your products and services are, the more necessary FAQ pages and tutorials are as well.

Consumers 52

Consumers Blog Customer Service Social Media 52

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects. Recommended read: 4 Key tips to getting more Houzz reviews 8.

Marketing 110

Marketing Social Media Advertising Workshop 110

ShepHyken

JANUARY 27, 2017

This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. Here are 4 technology solutions to help you manage your customer service more effectively: CRM Software. Shep Hyken.

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Blog Technology Customer Service Management 92

BirdEye

NOVEMBER 15, 2023

In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. These reviews are prominently displayed on your Facebook Page, and they provide valuable social proof that potential customers often seek before making purchasing decisions. Amazon for product reviews 4.

Retail 110

Retail Brands E Commerce Demo 110

BirdEye

DECEMBER 25, 2023

Have you ever come across an imposter Facebook page related to your business, a page you did not create? That’s what we call an unofficial Facebook page. These pages can confuse your customers and hurt the online reputation management you’ve worked so hard to build. Enter the page details and submit.

Social Media 58

Social Media 2023 Document Demo 58

ShepHyken

NOVEMBER 10, 2017

4. Employs live chat analytics to better understand prospective buyers. Businesses can determine how often specific pages are visited, how long visitors stay on them and what sections most interest them. The post Guest Blog: Live Chat Simplifies the Customer Journey appeared first on Shep Hyken.

Customer Journey 74

Customer Journey Blog Fashion E Commerce 74

ShepHyken

NOVEMBER 29, 2019

It also enables personalized content delivery through email and landing pages. The post Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience appeared first on Shep Hyken. Virtual Reality (VR) and Augmented Reality (AR) to make immersive, 3D experiences possible. Final Words. Read Shep’s latest Forbes article: .

Technology 132

Technology Blog Customer Experience Social Media 132

GetFeedback

DECEMBER 27, 2018

4 Ways to Distribute Online Surveys. Prospects who have views a certain page of your app or website? To read more on this topic, check out our blog post: 5 Survey Email Subject Line Strategies to Boost Open Rates. . Include it as a follow-up page for people who convert (i.e. Send email surveys.

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Social Media Blog Feedback 2014 199

ShepHyken

NOVEMBER 23, 2018

Element #4: Transparent. Do they first need to find a contact page to find your phone number or email address, or do they always have a chat window option available? He and his team share tips about customer service and communication on the Userlike Blog. A popular sales structure is Features- Advantages- Benefits.

Blog 67

Blog Effort Score Customers Interaction 67

Eptica

APRIL 4, 2022

Date: Monday, April 4, 2022 Author: Pauline Ashenden - Demand Generation Manager Four ways to avoid customers having to repeat themselves. In our latest blog we describe how supporting agents with the right training and appropriate tools and technologies can help to tackle this issue. Share this page on: Tweet.

2022 119

2022 Blog Article Technology 119

Comm100

DECEMBER 8, 2020

The technical side of chatbot implementation is now easier than ever, no matter what type of landing page builder you used, you can integrate Chatbot programs into your website to guide visitors through the site and toward a purchase. They go to the home page and wander around. No time wasted on waiting, no faulty interactions.

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

CSM Magazine

MARCH 4, 2022

Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community. ” About 4 Roads.

Technology 98

Technology 2007 2012 User Experience 98

Eptica

OCTOBER 8, 2021

Excellent customer service is critical to keeping customers up-to-date, and our latest blog outlines five ways to ensure your contact centre can cope with unplanned business disruptions. Click here to read the full post on our parent company Enghouse Interactive’s blog. Share this page on: Tweet. Here’s what to consider.

Customer Service 120

Customer Service 2021 Events Customer Service Strategies 120

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular. Decide what to write about on your blog. And that is the main focus of our blog.

Blog 66

Blog Social Media Article 2017 66

Eptica

OCTOBER 15, 2021

In this new blog post Trevor Davis outlines the key considerations when choosing a cloud-based call accounting solution and how to pick the perfect partner. Share this page on: Tweet. The 4 pillars of a successful customer service strategy. Why we need to think of the contact centre as a revenue engine.

2021 124

2021 Customer Service Strategies Interaction Communication 124

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. Members can blog, share tips, and learn from others’ experiences, making it a valuable resource for enhancing visibility and establishing expertise in the field.

Social Media 58

Social Media Sales Advertising Connections 58

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

2018 59

2018 Blog B2B 2014 59

ShepHyken

APRIL 13, 2018

As well as active listening and responding to customers on your business pages on sites like Yelp and Facebook, it’s important to proactively use a tool like Google Alerts, which helps monitor your reviews and even provides information on competitors’ feedback. Observation. appeared first on Shep Hyken.

Contact Center 82

Contact Center Feedback Blog Customer Journey Mapping 82

ShepHyken

JUNE 29, 2018

Other ways are conducting phone interviews, creating short polls through social media, implementing comment boxes at the end of your website pages and using an emailing system. The post Guest Blog: Struggling with Bad Customer Service? Top 4 Factors Your Business Needs to Investigate appeared first on Shep Hyken.

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Social Media Blog Customer Service Touchpoint 82

Brandwatch CX

NOVEMBER 8, 2023

4) Buzzsumo Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages. 8) Likealyzer This free tool allows you to analyze your Facebook page. Along with metrics around each individual post, more interestingly is the ability to see what content performs best.

Social Media 98

Social Media Metrics Demo Measurement 98

Eptica

JANUARY 29, 2021

While every business is different our latest blog outlines 8 common use cases and the technology to consider for each of them. Share this page on: Tweet. You might also be interested in these posts: 4 areas to focus on for successful CX in 2021. Learning from Santa’s customer service success.

Technology 127

Technology 2021 Blog Article 127

Eptica

JUNE 7, 2021

Date: Friday, June 4, 2021 Author: Pauline Ashenden - Demand Generation Manager Successfully managing the shift to hybrid working. It is all about a combination of culture and technology, as our latest blog explains. Share this page on: Tweet. Published on: June 04, 2021.

Management 127

Management 2021 Culture Blog 127

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. Read on Blog The post The Art of Customization – 6 Top Personalized Service Examples appeared first on Comm100.

Omnichannel 69

Omnichannel Customer Service Customers Touchpoint 69

BirdEye

SEPTEMBER 19, 2022

In this blog, we’ll explain how you can get started with enterprise SEO and teach you how to take your SEO efforts even further. Table of contents Frequently asked questions Enterprise SEO explained Enterprise SEO vs traditional SEO Benefits of enterprise SEO Simple enterprise SEO strategies 4 scaling SEO strategies for enterprises 1.

Social Media 96

Social Media Marketing Information Government 96

ShepHyken

SEPTEMBER 29, 2017

STEP #4: Improve the experience outcomes. For the front line team responsible for producing the experience, it’s necessary for everyone to be on the same page. The post Guest Blog: The Science of Business appeared first on Shep Hyken. Optimize your interactions and you’ll optimize your customer’s experience.

Blog 54

Blog Measurement Interaction Article 54

Eptica

MARCH 12, 2021

Drawing on the latest ContactBabel UK Contact Centre Decision-Makers' Guide, our latest blog explains how to meet changing needs by focusing on technology, skills and processes. Share this page on: Tweet. 4 key trends from the 2021 ICS UK Customer Satisfaction Index. Preparing for the hybrid contact centre.

Omnichannel 120

Omnichannel 2021 Customer Satisfaction Consumers 120

Eptica

MARCH 5, 2021

Drawing on a recent webinar with Microsoft, our parent company Enghouse Interactive and Hitachi ABB Power Grids, our latest blog outlines how to understand and build the right hybrid contact centre model for the future. Share this page on: Tweet. Read the full article here. Preparing for the hybrid contact centre.

2021 104

2021 Webinar Blog Customer Satisfaction 104

BirdEye

DECEMBER 5, 2022

If you’re not getting enough likes on your business’s Facebook Page, we’re here to help. This blog will show you how to get more Facebook likes in 12 simple steps. Know the latest Facebook trends 4. Use high-quality, engaging photos on your Facebook Business Page 5. Build a social media content strategy 2.

Social Media 97

Social Media Events Engagement Advertising 97

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

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2024 Innovation Customer Service Omnichannel 78

Eptica

FEBRUARY 19, 2021

In our new guest blog, customer service authority Micah Solomon explains how you can successfully build this mental muscle memory – read the full article on our parent company Enghouse Interactive’s site. Share this page on: Tweet. 4 areas to focus on for successful CX in 2021.

Customer Service 104

Customer Service 2021 Customer Service Training Blog 104