ShepHyken

MAY 17, 2019

This week we feature an article by Ashwini Dave who writes about how important it is to show your customer’s appreciation in order to retain their loyalty. They are the major reason why you are in business. There’s the tendency to think that your product quality is your sustaining factor. People have needs.

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ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

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Feedback Blog NPS Net Promoter Score 92

ShepHyken

FEBRUARY 8, 2019

This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken. CSAT surveys are critical in determining challenges that your customers are facing so that you may improve the customer experience.

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BirdEye

NOVEMBER 28, 2023

Did you know that in the last twelve months, an impressive 73% of consumers searched online for local restaurants? This statistic shows that your customers are looking for you online. But are you showing up in those search results? Online and offline, conversations about your restaurant business are happening.

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Management Social Media 2007 Reference 109

GetFeedback

FEBRUARY 6, 2019

Before you know it, the day arrives. When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys. Making the Most of Attendee Feedback. How would you rate the speakers? Don’t wait!

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Events Feedback 2014 Presentation 276

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. But it is one thing to claim that a business values customer feedback and another to sift out the actionable data.

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Feedback Social Media Net Promoter Score Insights 83

ShepHyken

NOVEMBER 29, 2019

People will forget what you said, people will forget what you did, but people will never forget how you made them feel. Support experience, overall experience, company culture, quality of product/service, are the major factors that decide how your brand makes the customer feel. So, what part does technology play in this?

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ChurnZero

DECEMBER 29, 2020

Like a box of chocolates, you never know what you’re gonna get during life in the pandemic. Isolating at home felt like being stuck in your own glass case of emotion. Now, I’ll spare you my attempt at summarizing this last year because it looked different for all of us. Top 10 Blog Posts from 2020. Some of us slowed down.

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BirdEye

MARCH 29, 2024

So, if you want to compete with your peers, it is vital to explore all formats and that includes Instagram stories. The short, engaging snippet you share on your Instagram stories can help you connect with your audience like never before. Tap the “+” icon or swipe right on your screen to go to Stories.

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delighted

SEPTEMBER 21, 2023

By highlighting the positive experiences of customers on your website or other online platforms, you can validate your brand’s awesomeness to potential customers and persuade them to purchase from you. Not sure how to ask for customer testimonials or where you should display them for maximum effect?

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Net Promoter Score NPS Social Media Blog 86

Comm100

DECEMBER 14, 2022

Whether you have ten customers, or ten thousand, keeping track of their individual preferences, addressing their individual concerns, and meeting their individual expectations is integral to how they perceive you. The scalability of CXA means it can cover your widening customer base at a fraction of the cost of traditional channels.

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BirdEye

FEBRUARY 15, 2024

In this blog, we’ll delve into the latest online review trends, insights, and strategies to help you paint a detailed picture of consumer behavior and use it to your advantage. This uptick in online reviews comes after a challenging period in 2022 when the pandemic led to business slowdowns and a drop in online feedback.

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BirdEye

NOVEMBER 9, 2023

It’s like using a treasure map that guides you straight to the heart of your customer’s thoughts and experiences. These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Insurance review sites collect customer feedback to shape your business’s narrative.

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Insurance 2023 Financial Feedback 111

Lithium

APRIL 2, 2024

If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. Hello Atlas members! Sign up today ! Release Notes : The Khoros Care Release for version 24.04.1

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Totango

JUNE 3, 2022

While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Keeping in touch with your clients is the best way to minimize churn, but it can take considerable time if you do it manually. Customer check-ins. Escalations. Invitations to events.

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Customer Success Webinar Seminar Events 108

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. What questions do you include to not only garner responses but also drive your business forward? Our guide walks you through crafting a compelling questionnaire with 35 essential questions you can use immediately.

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Feedback Net Promoter Score Customer Satisfaction Loyalty 113

Very Best Service

JANUARY 26, 2024

Making Marketing and Customer Service Work Together Image by DALL·E 3 Imagine this: your marketing team crafts a beautiful campaign, promising the world to potential customers. It is like pouring sugar in your coffee with one hand while adding vinegar with the other. The result? A bitter mess that nobody enjoys.

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ShepHyken

AUGUST 11, 2017

You know them – they are the brands you love. They’re the ones that constantly experiment to add customer value either by either reducing the friction of buying from them or offering new products and services that fill your unmet needs. So how do you get customer obsession to start at the top? Stories move people.

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Blog Net Promoter Score Customer Centricity Feedback 92

BirdEye

JANUARY 25, 2024

Reviews can also be repurposed for various channels and become one of your best marketing tools. If you can’t find the time to do this consistently, you’ll miss opportunities to tout authentic third-party validation. Automated review sharing streamlines the process of promoting customer feedback on social media.

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Social Media Brands Multi-Channel Demo 110

BirdEye

MARCH 4, 2024

A positive review can substantially enhance your restaurant chain’s online presence and notably increase foot traffic. Encouraging customers to leave feedback that highlights all the desirable aspects can be a daunting task. You can overcome this challenge by having a few well-crafted restaurant review examples handy.

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Social Media Hospitality Guest Experience Feedback 111

SurveySensum

OCTOBER 18, 2023

Did you know that a remarkable 77% of customers hold brands in higher esteem when they actively seek and diligently apply valuable customer feedback? But what is customer feedback and why is it so important? This is a great channel for customer to share their thoughts and experience with your brand.

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Feedback Competitive Advantage Social Media Customers 52

ShepHyken

FEBRUARY 2, 2018

What comes to mind when you think of a bachelorette party? Thanks to a few meaningful acts of kindness by Southwest Airlines, her flight to her bachelorette party became a memory worth treasuring. Thanks to a few meaningful acts of kindness by Southwest Airlines, her flight to her bachelorette party became a memory worth treasuring.

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Wootric

DECEMBER 21, 2018

If you missed any, here is your chance to get caught up and ready for a winning 2019: How to Choose the Best Net Promoter Score Software for your Business. These three questions will start the right conversations to choose the perfect NPS software for your company. Is it time for you to hire one?

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Net Promoter Score 2018 Blog Article 56

Lumoa

JANUARY 24, 2024

Have you ever traveled to a country where you didn’t speak the language? If you have, you must know how exhausting it can be to get help with the simplest of requests. CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

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Feedback Net Promoter Score 2024 Metrics 83

Kustomer

AUGUST 4, 2023

Of the 1,000 “connections” you have across social channels or languishing in your contact list, how many do you know well enough to pick up your last conversation where it left off? But how can you check you delivered on conversational customer support, in a non-jarring way? Congratulations!

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Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. This is because CX involves many factors that are outside your direct control.

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Customer Experience 2024 Multi-Channel Social Media 83

BirdEye

JANUARY 25, 2023

Unfortunately, negative reviews are part of doing business – and they need to be addressed early if you want to protect your company’s online reputation. When left unchecked, one-star ratings can damage your business and impact how customers perceive your brand. Be professional in your response 3. Be prompt 2.

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BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. It’s essential to not only gather this valuable feedback but also understand how to harness its power. They often include a rating, detailed feedback, and sometimes photos or videos.

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Social Media Feedback Advertising Customers 97

SurveySparrow

APRIL 8, 2024

Did you know that, according to the Mystery Shopping Providers Association (MSPA) Americas , there are more than 1.5 In this blog, we will examine the benefits of a mystery shopping survey and how to create one effectively using a free template as an example. Now, you might be thinking. million mystery shoppers?

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Feedback Interaction Roadmap Sales 52

ShepHyken

NOVEMBER 2, 2017

This week we feature an article by Gemma Baker that shares three areas that your organization should examine during your regular competitor analysis. One key is to always deliver value to your customers to keep them coming back. – Shep Hyken. Or that too many customers are dissatisfied with your service?

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Blog Customer Service Social Media Advertising 76

Totango

DECEMBER 22, 2022

ClieOne of the most basic principles of customer success is using your products and services to create advocates for your company/product/brand. Having an army of happy customers can do much of this legwork for you. Identify Your Best Client Advocates. What Is a Client Referral? Leave space for additional comments.

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Reference NPS Social Media Net Promoter Score 102

ShepHyken

JANUARY 12, 2018

This week we feature an article by Mike Schoultz who shares his top 20 list of myths on customer experience not to tell yourself or things you should never say to a customer. This is a great list and one you should pay attention too. – Shep Hyken. From clients and customers commenting on our blog. Your customers will thank you.

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BirdEye

DECEMBER 12, 2023

The right voicemail recording can reduce the frustrations of phone tag and ensure that your customers get the help they need quickly. In this blog, we’ll explain what voicemail recordings are and how to make them effective. Here’s a voicemail greeting script you can use: Hi! We’re unable to take your call right now.

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Automotive Communication Demo Information 59

Lumoa

OCTOBER 15, 2023

How often should you collect customer feedback? There is more and more discussion about this question, especially now living in an era where customer feedback is louder than ever. A common trend emerges wherein, once the results are collected, they often recede into the background until the next feedback cycle rolls around.

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Feedback Hospitality Touchpoint Customers 83

BirdEye

MAY 4, 2023

There are some listing and review sites out there that can have a significant impact on your business. And if you’re in the home improvement sector, Houzz reviews should definitely be on your priority list. Moreover, developing a strategy to tap into the lead-generating power Houzz has to offer can boost your business in a big way.

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Social Media 2009 Magazine Feedback 96

ShepHyken

JULY 26, 2021

I have added my comment about each article and would like to hear what you think too. How to Build Customer Loyalty with a Thank You Page by Thomas Griffin. My Comment: In the digital world, it’s not uncommon to make a purchase and then be directed to a page that thanks you for your purchase.

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Article 2021 Customer Service Contact Center 101

Lumoa

DECEMBER 15, 2022

Voice of Customer Analytics (often abbreviated as VoC) is a process of understanding the needs, motivations, and challenges customers face in their encounters with your business. It allows you to identify gaps in customer satisfaction and take corrective actions. But you have to do more than listen.

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