Thematic

MARCH 23, 2020

Thematic is offering free-of-charge customer feedback analysis for teams focusing on supporting those in need during this time. At Thematic we are offering free-of-charge customer feedback analysis for teams focusing on supporting those in need. And act on these insights, fast! Stay safe out there!

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Thematic

SEPTEMBER 12, 2018

Over the past few weeks, we’ve reviewed several Text Analytics approaches to feedback analysis: word spotting in Excel , manual rules , text categorization , and topic modelling. Now, it’s time for Thematic Analysis. When it comes to customer feedback, three things matter: Accurate, specific and actionable analysis.

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Thematic

DECEMBER 19, 2018

What is sentiment analysis? Let’s define sentiment analysis as a start. If we take your customer feedback as an example, sentiment analysis (a form of text analytics) measures the attitude of the customer towards the aspects of a service or product which they describe in text. Why sentiment analysis is needed.

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Thematic

DECEMBER 5, 2018

For customer retention, examples of prescriptive analytics include the next best action and next best offer analysis. This could be next best offers, churn risk and renewal risk analysis. Examples of descriptive analytics include summary statistics, clustering and association rules used in market basket analysis.

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Thematic

JANUARY 17, 2019

Use this post as a guide to lead the way to execute best practice survey analysis in 2019. What is survey analysis? Survey analysis refers to the process of analyzing your results from customer (and other) surveys. Data on its own means nothing without proper analysis. Why do you need to analyze survey data?

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Thematic

AUGUST 14, 2023

With Thematic, our feedback analytics platform, I can surface insights immediately from thousands of real reviews left by Twitter/X users on the iOS App Store and the Google Play store. As well as being super fast, Thematic is easy to use, which means I know how to drive it! But I have Thematic, so I don’t have to!

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SurveySparrow

OCTOBER 21, 2023

This blog will look into its meaning, importance, and all that you need to know. 5 Data Analysis Analyze the collected data to identify patterns, themes, and insights. Qualitative data may involve coding and thematic analysis, while quantitative data can be analyzed using statistical methods. Intriguing right?

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Thematic

APRIL 29, 2019

Since I co-founded customer feedback company Thematic , friends who work on software products often ask me how to effectively use feedback to identify, fix and prevent customer churn. In this post we describe how you can use your customer feedback surveys to perform churn analysis. Why churn analysis matters. Ask for specifics.

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Thematic

NOVEMBER 29, 2018

At Thematic, we often use online reviews to be able to analyze different brands and compare them against each other, and this is something we do for our clients too. At Thematic , we use NLP and (Machine Learning) ML in addition to our own artificial intelligence (AI) which we’ve developed to analyze verbatim feedback responses.

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Insights Feedback NPS Social Media 70

NetBase

AUGUST 26, 2020

And beating folks to the punch once more, Direxion launched a thematic ETF in late June of 2020 which allows investors to broadly gain equal-footed exposure to all of today’s work-from-home stocks. So this sentiment analysis is a vaulable assist to market intelligence indeed! How Social Listening Sweetens the Pot. Let’s find out!

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NetBase

DECEMBER 18, 2019

A coffee company might consider analysis of coffee as a category, but also breakfast, the broader beverage conversation, or even energy drinks. Here’s why – a powerful social analytics tool, like NetBase, can integrate structured and unstructured data sources to provide next level analysis of every data point relevant to a brand.

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Thematic

FEBRUARY 6, 2019

Again, for superior and reliable analysis, you may want to use text analysis software and then map the key themes on a brand map or correspondence map to split key customer experience differentiators offered by your competitors. You can easily do so with advanced software analysis tools (Thematic is such a tool).

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Thematic

MAY 10, 2023

Examples: suggesting titles, writing blog posts, generating code, rap songs in the style of Eminem, or playing Dungeons and Dragons. Here’s how we address each risk lever: Prompt Thematic has a proprietary AI that detects themes, sentiment and categories in feedback. Talk to your data security team to de-risk your use of LLMs.

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Thematic

NOVEMBER 18, 2019

At Thematic, we interview dozens of companies each month who collect feedback from their customers — both those who succeed and those who struggle. In this blog series, we’ll go over each of these 5 keys. Plus, Thematic Intelligence can analyze the open-ended responses to identify themes and help you make better data-driven decisions.

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Thematic

JANUARY 30, 2019

After an analysis of the competitive landscape, we diagnosed the issue as a packaging and delivery problem. The post The right diagnosis is crucial for marketing and customer experience improvement appeared first on Thematic. A B2B software client was facing declining quarter-over-quarter sales.

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Thematic

OCTOBER 10, 2019

Coding qualitative research to find common themes and concepts is part of thematic analysis, which is part of qualitative data analysis. Thematic analysis extracts themes from text by analyzing the word and sentence structure. What is qualitative data analysis? Why is it important to code qualitative data?

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Net Promoter Score Definition Feedback NPS 118

Thematic

APRIL 17, 2019

I conducted a lot of data analysis, but I also spent a lot of time talking to research participants in their homes and designing interventions. The post How top YC companies use insights from data analysis to drive their product roadmap appeared first on Thematic. I thought my skill set would really work there.

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Thematic

JULY 23, 2018

I wanted to share with you my learnings from when our team at Thematic organized and sponsored a free 3-hour workshop on Deep Learning for Sentiment Analysis, run by Dr. Felipe Bravo-Marquez. Customer feedback analysis is one of the hardest NLP tasks. Felipe was joined by co-host Dr. Edison Marrese.

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Thematic

JANUARY 28, 2019

After an analysis of the competitive landscape, we diagnosed the issue as a packaging and delivery problem. The post The right diagnosis is crucial for marketing and customer experience improvement appeared first on Thematic. A B2B software client was facing declining quarter-over-quarter sales.

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Thematic

JANUARY 21, 2020

At Thematic, we’ve spent years researching, designing and developing our customer feedback analysis platform. . So, in this post, I’ll help you get started by answering these questions: Which core text analysis engine should I use and what should it be able to accomplish? Why you might want to have a feedback analysis solution.

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Thematic

JUNE 13, 2023

In this blog post, we’ll discuss: What Voice of Customer (VoC) is The benefits of using Voice of Customer tools The 8 best Voice of Customer tools What is Voice of Customer (VoC)? The platform also offers advanced features such as data analysis, reporting, and integration with other business tools.

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Thematic

APRIL 17, 2019

I conducted a lot of data analysis, but I also spent a lot of time talking to research participants in their homes and designing interventions. The post How top YC companies use customer insights to drive product roadmap appeared first on Thematic. And to be frank, the business world really intimidated me after that program.

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Roadmap Customer Insights Insights Definition 54

Thematic

JANUARY 21, 2020

No response came back, and most likely no action taken… Why companies don’t invest into feedback analysis. One of our customers was able to solve this problem by using Thematic to uncover the impact of a screen resolution problem on user ratings in the weeks that followed a new release.

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Thematic

MARCH 29, 2020

I spent the last 5 years building Thematic , a customer feedback solution. In Part 3, we’ll do a deep dive into feedback analysis. Advantages: Easy to setup, cheap, scalable with the right survey analysis software. Sadly, this feedback is often not analyzed and when it is, the insights from it are rarely acted upon.

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Thematic

DECEMBER 12, 2018

In this blog, I’ll aim to answer these questions: Why do you need a customer feedback analysis solution in the first place? Why do you need a feedback analysis solution in the first place? You also need to make sure your analysis of that customer feedback is actionable to inform your growth strategies.

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Feedback Net Promoter Score Insights NPS 69

2020 Research

MAY 19, 2023

Because this approach relies on individual experiences and interpretations, researchers must be cognizant of their biases and how those biases may influence their analysis. Examples of Quantitative Data Quantitative data is an essential tool in scientific research, providing a rigorous and objective approach to data collection and analysis.

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Thematic

FEBRUARY 12, 2020

In most cases, advanced technology is required: data cleaning will ensure the data is usable, entity resolution will ensure the data is accurate, and thematic analysis will help convert unstructured data into structured. See examples of Thematic visualizations ). appeared first on Thematic.

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Thematic

AUGUST 28, 2018

This is the 4th article in my series of Text Analytics posts explaining popular approaches to feedback analysis. There are Text Analytics startups that use topic modelling to provide analysis of feedback and other text datasets. Why is topic modelling an inadequate technique for feedback analysis.

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Thematic

AUGUST 5, 2018

But to my knowledge, word spotting is not a used for any type of text analysis. The post Part 1: How to build a text analytics solution in under 10 minutes appeared first on Thematic. In fact, in the academic world, word spotting refers to handwriting recognition (spotting which word a person, a doctor perhaps, has written).

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Thematic

NOVEMBER 23, 2023

In this blog post, I’ll share my approach and the prompts used for the analysis. At the end, I’ll summarize the pros and cons of using ChatGPT for analyzing customer feedback and our approach of using Large Language Models at Thematic. This step is critical if the accuracy of the analysis matters to you.

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Thematic

JANUARY 27, 2019

Contact centers often miss out on many opportunities on how to improve their team’s performance and deliver critical insights to the rest of the company, simply because the analysis of mountains of data they collect may seem daunting. What does unstructured data analysis actually mean? Cleaning unstructured data.

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Thematic

JULY 3, 2018

This is part 3 of our blog series from our webinar “5 practical ways to influence managers for Voice of Customer (VOC) success”, by myself and Dr. Alyona Medelyan. This blog series is all about how to make a strong case internally in your business to get buy-in from your stakeholders for your Voice of Customer (VOC) programme.

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Thematic

AUGUST 22, 2018

I just got of the phone with a subject matter expert on survey analysis, who told me this story: A team of data scientists spent many months and created a solution that she ultimately had to dismiss due to lack of accuracy. The post Part 3 of 5: Text Categorization, an Approach to Text Analytics appeared first on Thematic.

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Thematic

MARCH 10, 2020

To do this, I used Thematic to pull and analyze app reviews from Google Play Store. Thematic is a customer insights solution, which can easily breakdown customer feedback & reviews into themes to discover hidden insights in the data. Thematic also assigns a sentiment score to each theme mentioned. Analyzing the app reviews.

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CSM Magazine

DECEMBER 10, 2019

By using social networks and blogging, you can increase your customer base and make new business connections. However, not every product or service can be sold through a social network or blogging due to the specifics of the product or the geolocation of the business. You can make your blog and add posts on Medium too!

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Beyond Philosophy

DECEMBER 21, 2023

Alyona Medelyan , CEO of Thematic ( alyona@getthematic.com ) in Auckland, New Zealand submitted a video for our None of Us Are as Clever as All of Us program, to tell us what she thinks. Moreover, getting any customer insight usually involves a lot of manual analysis. For example, AI systems are excellent at unbiased analysis.

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Thematic

JULY 17, 2018

We’ve used the AI powers of Thematic to see whether we can find any juicy insights in customer feedback, and here’s what we found. And indeed, Thematic Analysis shows that product quality is a popular theme across all brands in the customer feedback. appeared first on Thematic.

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